Rulebase

Rulebase Sla Policies API

The Sla Policies API from Rulebase — 2 operation(s) for sla policies.

GitHub OpenAPI

Operations 5

GET /sla_policies Get sla policies #
POST /sla_policies Create sla policies #
GET /sla_policies/{id} Get sla policies by id #
PATCH /sla_policies/{id} Update sla policies by id #
DELETE /sla_policies/{id} Delete sla policies by id #

Specifications

⚙
OpenAPI
https://artifacts.apis.io/rulebase/openapi/rulebase-sla-policies-api-openapi.yml

Schemas & Data

📊
JSONSchema
https://artifacts.apis.io/rulebase/json-schema/rulebase-qa-agent-evaluation-scorecard-criterion-result-schema.json
📊
JSONSchema
https://artifacts.apis.io/rulebase/json-schema/rulebase-linked-activity-thread-schema.json
📊
JSONSchema
https://artifacts.apis.io/rulebase/json-schema/rulebase-scorecard-form-params-schema.json
📊
JSONSchema
https://artifacts.apis.io/rulebase/json-schema/rulebase-evaluation-schedule-schema.json
📊
JSONSchema
https://artifacts.apis.io/rulebase/json-schema/rulebase-practice-simulation-attempt-schema.json
📊
JSONSchema
https://artifacts.apis.io/rulebase/json-schema/rulebase-practice-simulation-dry-run-schema.json

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OpenAPI Specification

rulebase-sla-policies-api-openapi.yml Raw ↑ 
openapi: 3.2.0
info:
  title: Rulebase API2 Sla Policies API
  version: 0.0.1
tags:
- name: Sla Policies
paths:
  /sla_policies:
    get:
      parameters:
      - schema:
          type: integer
          minimum: 0
          exclusiveMinimum: true
        required: false
        name: page[page]
        in: query
      - schema:
          type: integer
          description: Values above 100 are clamped to 100
          minimum: 1
        required: false
        name: page[limit]
        in: query
      responses:
        '200':
          description: SLA policies for the current organization
          content:
            application/json:
              schema:
                type: object
                properties:
                  data:
                    type: array
                    items:
                      type: object
                      properties:
                        id:
                          type: string
                        name:
                          type: string
                        description:
                          type: string
                          nullable: true
                        active:
                          type: boolean
                          nullable: true
                        default:
                          type: boolean
                          nullable: true
                        position:
                          type: number
                          nullable: true
                        external_id:
                          type: string
                          nullable: true
                        pause_statuses:
                          type: array
                          nullable: true
                          items:
                            type: string
                        created_at:
                          type: string
                        updated_at:
                          type: string
                        conditions:
                          type: array
                          items:
                            type: object
                            properties:
                              id:
                                type: string
                              bool_group:
                                type: string
                              field:
                                type: string
                              operator:
                                type: string
                              value:
                                nullable: true
                              created_at:
                                type: string
                              updated_at:
                                type: string
                            required:
                            - id
                            - bool_group
                            - field
                            - operator
                            - created_at
                            - updated_at
                        targets:
                          type: array
                          items:
                            type: object
                            properties:
                              id:
                                type: string
                              business_hours_only:
                                type: boolean
                              goal:
                                type: number
                              metric:
                                type: string
                              priority:
                                type: number
                              created_at:
                                type: string
                              updated_at:
                                type: string
                            required:
                            - id
                            - business_hours_only
                            - goal
                            - metric
                            - priority
                            - created_at
                            - updated_at
                      required:
                      - id
                      - name
                      - description
                      - active
                      - default
                      - position
                      - external_id
                      - pause_statuses
                      - created_at
                      - updated_at
                      - conditions
                      - targets
                  meta:
                    type: object
                    properties:
                      page:
                        type: object
                        properties:
                          next:
                            type: number
                            nullable: true
                          limit:
                            type: number
                          total:
                            type: number
                        required:
                        - next
                        - limit
                        - total
                    required:
                    - page
                required:
                - data
                - meta
        '503':
          description: Rails organization unavailable
          content:
            application/json:
              schema:
                type: object
                properties:
                  error:
                    type: string
                required:
                - error
      tags:
      - Sla Policies
      summary: Get sla policies
      x-summary-source: derived
      operationId: getSlaPolicies
      x-operation-id-source: derived
    post:
      requestBody:
        content:
          application/json:
            schema:
              type: object
              properties:
                sla_policy:
                  type: object
                  properties:
                    name:
                      type: string
                      nullable: true
                    description:
                      type: string
                      nullable: true
                    active:
                      type: boolean
                      nullable: true
                    default:
                      type: boolean
                      nullable: true
                    position:
                      type: integer
                      nullable: true
                    pause_statuses:
                      type: array
                      nullable: true
                      items:
                        type: string
                    conditions:
                      type: array
                      nullable: true
                      items:
                        type: object
                        properties:
                          bool_group:
                            type: string
                            nullable: true
                          field:
                            type: string
                            nullable: true
                          operator:
                            type: string
                            nullable: true
                          value:
                            type: array
                            nullable: true
                            items:
                              anyOf:
                              - type: string
                              - type: number
                              - type: boolean
                    targets:
                      type: array
                      nullable: true
                      items:
                        type: object
                        properties:
                          business_hours_only:
                            type: boolean
                            nullable: true
                          goal:
                            anyOf:
                            - type: string
                            - type: number
                            - nullable: true
                          metric:
                            type: string
                            nullable: true
                          priority:
                            anyOf:
                            - type: integer
                            - type: string
                            - nullable: true
              required:
              - sla_policy
      responses:
        '201':
          description: The SLA policy
          content:
            application/json:
              schema:
                type: object
                properties:
                  data:
                    type: object
                    properties:
                      id:
                        type: string
                      name:
                        type: string
                      description:
                        type: string
                        nullable: true
                      active:
                        type: boolean
                        nullable: true
                      default:
                        type: boolean
                        nullable: true
                      position:
                        type: number
                        nullable: true
                      external_id:
                        type: string
                        nullable: true
                      pause_statuses:
                        type: array
                        nullable: true
                        items:
                          type: string
                      created_at:
                        type: string
                      updated_at:
                        type: string
                      conditions:
                        type: array
                        items:
                          type: object
                          properties:
                            id:
                              type: string
                            bool_group:
                              type: string
                            field:
                              type: string
                            operator:
                              type: string
                            value:
                              nullable: true
                            created_at:
                              type: string
                            updated_at:
                              type: string
                          required:
                          - id
                          - bool_group
                          - field
                          - operator
                          - created_at
                          - updated_at
                      targets:
                        type: array
                        items:
                          type: object
                          properties:
                            id:
                              type: string
                            business_hours_only:
                              type: boolean
                            goal:
                              type: number
                            metric:
                              type: string
                            priority:
                              type: number
                            created_at:
                              type: string
                            updated_at:
                              type: string
                          required:
                          - id
                          - business_hours_only
                          - goal
                          - metric
                          - priority
                          - created_at
                          - updated_at
                    required:
                    - id
                    - name
                    - description
                    - active
                    - default
                    - position
                    - external_id
                    - pause_statuses
                    - created_at
                    - updated_at
                    - conditions
                    - targets
                required:
                - data
        '400':
          description: Invalid parameters
          content:
            application/json:
              schema:
                anyOf:
                - type: object
                  properties:
                    error:
                      type: string
                  required:
                  - error
                - type: object
                  additionalProperties:
                    type: array
                    items:
                      type: string
        '401':
          description: Unauthenticated
          content:
            application/json:
              schema:
                type: object
                properties:
                  error:
                    type: string
                required:
                - error
        '404':
          description: SLA policy not found
          content:
            application/json:
              schema:
                type: object
                properties:
                  error:
                    type: string
                required:
                - error
        '503':
          description: Rails organization unavailable
          content:
            application/json:
              schema:
                type: object
                properties:
                  error:
                    type: string
                required:
                - error
      tags:
      - Sla Policies
      summary: Create sla policies
      x-summary-source: derived
      operationId: postSlaPolicies
      x-operation-id-source: derived
  /sla_policies/{id}:
    get:
      parameters:
      - schema:
          type: string
        required: true
        name: id
        in: path
      responses:
        '200':
          description: An SLA policy
          content:
            application/json:
              schema:
                type: object
                properties:
                  data:
                    type: object
                    properties:
                      id:
                        type: string
                      name:
                        type: string
                      description:
                        type: string
                        nullable: true
                      active:
                        type: boolean
                        nullable: true
                      default:
                        type: boolean
                        nullable: true
                      position:
                        type: number
                        nullable: true
                      external_id:
                        type: string
                        nullable: true
                      pause_statuses:
                        type: array
                        nullable: true
                        items:
                          type: string
                      created_at:
                        type: string
                      updated_at:
                        type: string
                      conditions:
                        type: array
                        items:
                          type: object
                          properties:
                            id:
                              type: string
                            bool_group:
                              type: string
                            field:
                              type: string
                            operator:
                              type: string
                            value:
                              nullable: true
                            created_at:
                              type: string
                            updated_at:
                              type: string
                          required:
                          - id
                          - bool_group
                          - field
                          - operator
                          - created_at
                          - updated_at
                      targets:
                        type: array
                        items:
                          type: object
                          properties:
                            id:
                              type: string
                            business_hours_only:
                              type: boolean
                            goal:
                              type: number
                            metric:
                              type: string
                            priority:
                              type: number
                            created_at:
                              type: string
                            updated_at:
                              type: string
                          required:
                          - id
                          - business_hours_only
                          - goal
                          - metric
                          - priority
                          - created_at
                          - updated_at
                    required:
                    - id
                    - name
                    - description
                    - active
                    - default
                    - position
                    - external_id
                    - pause_statuses
                    - created_at
                    - updated_at
                    - conditions
                    - targets
                required:
                - data
        '404':
          description: SLA policy not found
          content:
            application/json:
              schema:
                type: object
                properties:
                  error:
                    type: string
                required:
                - error
        '503':
          description: Rails organization unavailable
          content:
            application/json:
              schema:
                type: object
                properties:
                  error:
                    type: string
                required:
                - error
      tags:
      - Sla Policies
      summary: Get sla policies by id
      x-summary-source: derived
      operationId: getSlaPoliciesById
      x-operation-id-source: derived
    patch:
      parameters:
      - schema:
          type: string
        required: true
        name: id
        in: path
      requestBody:
        content:
          application/json:
            schema:
              type: object
              properties:
                sla_policy:
                  type: object
                  properties:
                    name:
                      type: string
                      nullable: true
                    description:
                      type: string
                      nullable: true
                    active:
                      type: boolean
                      nullable: true
                    default:
                      type: boolean
                      nullable: true
                    position:
                      type: integer
                      nullable: true
                    pause_statuses:
                      type: array
                      nullable: true
                      items:
                        type: string
                    conditions:
                      type: array
                      nullable: true
                      items:
                        type: object
                        properties:
                          bool_group:
                            type: string
                            nullable: true
                          field:
                            type: string
                            nullable: true
                          operator:
                            type: string
                            nullable: true
                          value:
                            type: array
                            nullable: true
                            items:
                              anyOf:
                              - type: string
                              - type: number
                              - type: boolean
                    targets:
                      type: array
                      nullable: true
                      items:
                        type: object
                        properties:
                          business_hours_only:
                            type: boolean
                            nullable: true
                          goal:
                            anyOf:
                            - type: string
                            - type: number
                            - nullable: true
                          metric:
                            type: string
                            nullable: true
                          priority:
                            anyOf:
                            - type: integer
                            - type: string
                            - nullable: true
              required:
              - sla_policy
      responses:
        '200':
          description: The SLA policy
          content:
            application/json:
              schema:
                type: object
                properties:
                  data:
                    type: object
                    properties:
                      id:
                        type: string
                      name:
                        type: string
                      description:
                        type: string
                        nullable: true
                      active:
                        type: boolean
                        nullable: true
                      default:
                        type: boolean
                        nullable: true
                      position:
                        type: number
                        nullable: true
                      external_id:
                        type: string
                        nullable: true
                      pause_statuses:
                        type: array
                        nullable: true
                        items:
                          type: string
                      created_at:
                        type: string
                      updated_at:
                        type: string
                      conditions:
                        type: array
                        items:
                          type: object
                          properties:
                            id:
                              type: string
                            bool_group:
                              type: string
                            field:
                              type: string
                            operator:
                              type: string
                            value:
                              nullable: true
                            created_at:
                              type: string
                            updated_at:
                              type: string
                          required:
                          - id
                          - bool_group
                          - field
                          - operator
                          - created_at
                          - updated_at
                      targets:
                        type: array
                        items:
                          type: object
                          properties:
                            id:
                              type: string
                            business_hours_only:
                              type: boolean
                            goal:
                              type: number
                            metric:
                              type: string
                            priority:
                              type: number
                            created_at:
                              type: string
                            updated_at:
                              type: string
                          required:
                          - id
                          - business_hours_only
                          - goal
                          - metric
                          - priority
                          - created_at
                          - updated_at
                    required:
                    - id
                    - name
                    - description
                    - active
                    - default
                    - position
                    - external_id
                    - pause_statuses
                    - created_at
                    - updated_at
                    - conditions
                    - targets
                required:
                - data
        '400':
          description: Invalid parameters
          content:
            application/json:
              schema:
                anyOf:
                - type: object
                  properties:
                    error:
                      type: string
                  required:
                  - error
                - type: object
                  additionalProperties:
                    type: array
                    items:
                      type: string
        '401':
          description: Unauthenticated
          content:
            application/json:
              schema:
                type: object
                properties:
                  error:
                    type: string
                required:
                - error
        '404':
          description: SLA policy not found
          content:
            application/json:
              schema:
                type: object
                properties:
                  error:
                    type: string
                required:
                - error
        '503':
          description: Rails organization unavailable
          content:
            application/json:
              schema:
                type: object
                properties:
                  error:
                    type: string
                required:
                - error
      tags:
      - Sla Policies
      summary: Update sla policies by id
      x-summary-source: derived
      operationId: patchSlaPoliciesById
      x-operation-id-source: derived
    delete:
      parameters:
      - schema:
          type: string
        required: true
        name: id
        in: path
      responses:
        '204':
          description: SLA policy discarded
        '400':
          description: Invalid parameters
          content:
            application/json:
              schema:
                anyOf:
                - type: object
                  properties:
                    error:
                      type: string
                  required:
                  - error
                - type: object
                  additionalProperties:
                    type: array
                    items:
                      type: string
        '401':
          description: Unauthenticated
          content:
            application/json:
              schema:
                type: object
                properties:
                  error:
                    type: string
                required:
                - error
        '404':
          description: SLA policy not found
          content:
            application/json:
              schema:
                type: object
                properties:
                  error:
                    type: string
                required:
                - error
        '503':
          description: Rails organization unavailable
          content:
            application/json:
              schema:
                type: object
                properties:
                  error:
                    type: string
                required:
                - error
      tags:
      - Sla Policies
      summary: Delete sla policies by id
      x-summary-source: derived
      operationId: deleteSlaPoliciesById
      x-operation-id-source: derived
components:
  securitySchemes:
    bearerAuth:
      type: http
      scheme: bearer
      description: Rulebase organization API key