Rulebase

Rulebase Sla API

The Sla API from Rulebase — 1 operation(s) for sla.

GitHub OpenAPI

Operations 1

GET /sla/outcomes Get sla outcomes #

Specifications

⚙
OpenAPI
https://artifacts.apis.io/rulebase/openapi/rulebase-sla-api-openapi.yml

Schemas & Data

📊
JSONSchema
https://artifacts.apis.io/rulebase/json-schema/rulebase-qa-agent-evaluation-scorecard-criterion-result-schema.json
📊
JSONSchema
https://artifacts.apis.io/rulebase/json-schema/rulebase-linked-activity-thread-schema.json
📊
JSONSchema
https://artifacts.apis.io/rulebase/json-schema/rulebase-scorecard-form-params-schema.json
📊
JSONSchema
https://artifacts.apis.io/rulebase/json-schema/rulebase-evaluation-schedule-schema.json
📊
JSONSchema
https://artifacts.apis.io/rulebase/json-schema/rulebase-practice-simulation-attempt-schema.json
📊
JSONSchema
https://artifacts.apis.io/rulebase/json-schema/rulebase-practice-simulation-dry-run-schema.json

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OpenAPI Specification

rulebase-sla-api-openapi.yml Raw ↑ 
openapi: 3.2.0
info:
  title: Rulebase API2 Sla API
  version: 0.0.1
tags:
- name: Sla
paths:
  /sla/outcomes:
    get:
      parameters:
      - schema:
          type: integer
          description: Values above 100 are clamped to 100
          minimum: 1
        required: false
        name: page[limit]
        in: query
      - schema:
          type: integer
          minimum: 0
          exclusiveMinimum: true
        required: false
        name: page[page]
        in: query
      - schema:
          type: string
        required: false
        name: filter
        in: query
      - schema:
          type: string
          enum:
          - live
          - weekly
          default: live
        required: false
        name: source
        in: query
      responses:
        '200':
          description: SLA target outcomes found
          content:
            application/json:
              schema:
                type: object
                properties:
                  data:
                    type: array
                    items:
                      type: object
                      properties:
                        id:
                          type: string
                        conversation_id:
                          type: string
                        conversation_prefix_id:
                          type: string
                          nullable: true
                        conversation_external_id:
                          type: string
                          nullable: true
                        conversation_jira_issue_key:
                          type: string
                          nullable: true
                        conversation_subject:
                          type: string
                          nullable: true
                        conversation_priority:
                          type: string
                          nullable: true
                          enum:
                          - none
                          - low
                          - normal
                          - high
                          - urgent
                        sla_policy_id:
                          type: string
                        policy:
                          type: object
                          nullable: true
                          properties:
                            id:
                              type: string
                            name:
                              type: string
                              nullable: true
                          required:
                          - id
                          - name
                        metric:
                          type: string
                        breach_type:
                          type: string
                          nullable: true
                        status:
                          type: string
                        target_started_at:
                          type: string
                        deadline_at:
                          type: string
                        satisfied_at:
                          type: string
                          nullable: true
                        outcome_at:
                          type: string
                        paused_seconds:
                          type: integer
                          minimum: 0
                        source_channel:
                          type: string
                          nullable: true
                        organization_data_source_id:
                          type: string
                          nullable: true
                        workload_context:
                          type: object
                          nullable: true
                          properties:
                            agent:
                              type: object
                              properties:
                                id:
                                  type: string
                                mention_id:
                                  type: string
                                name:
                                  type: string
                              required:
                              - id
                              - mention_id
                              - name
                            assigned_at:
                              type: string
                            at_assignment:
                              type: object
                              properties:
                                observed_at:
                                  type: string
                                assigned_email_count:
                                  type: integer
                                  minimum: 0
                                active_chat_count:
                                  type: integer
                                  minimum: 0
                                active_call_count:
                                  type: integer
                                  nullable: true
                                  minimum: 0
                              required:
                              - observed_at
                              - assigned_email_count
                              - active_chat_count
                              - active_call_count
                            at_target_start:
                              type: object
                              nullable: true
                              properties:
                                observed_at:
                                  type: string
                                assigned_email_count:
                                  type: integer
                                  minimum: 0
                                active_chat_count:
                                  type: integer
                                  minimum: 0
                                active_call_count:
                                  type: integer
                                  nullable: true
                                  minimum: 0
                              required:
                              - observed_at
                              - assigned_email_count
                              - active_chat_count
                              - active_call_count
                            at_breach:
                              type: object
                              properties:
                                observed_at:
                                  type: string
                                assigned_email_count:
                                  type: integer
                                  minimum: 0
                                active_chat_count:
                                  type: integer
                                  minimum: 0
                                active_call_count:
                                  type: integer
                                  nullable: true
                                  minimum: 0
                              required:
                              - observed_at
                              - assigned_email_count
                              - active_chat_count
                              - active_call_count
                          required:
                          - agent
                          - assigned_at
                          - at_assignment
                          - at_target_start
                          - at_breach
                      required:
                      - id
                      - conversation_id
                      - conversation_prefix_id
                      - conversation_external_id
                      - conversation_jira_issue_key
                      - conversation_subject
                      - conversation_priority
                      - sla_policy_id
                      - policy
                      - metric
                      - breach_type
                      - status
                      - target_started_at
                      - deadline_at
                      - satisfied_at
                      - outcome_at
                      - paused_seconds
                      - source_channel
                      - organization_data_source_id
                      - workload_context
                  meta:
                    type: object
                    properties:
                      page:
                        type: object
                        properties:
                          next:
                            type: string
                            nullable: true
                          limit:
                            type: integer
                          total:
                            type: integer
                        required:
                        - next
                        - limit
                        - total
                    required:
                    - page
                required:
                - data
                - meta
        '400':
          description: Invalid request
          content:
            application/json:
              schema:
                type: object
                properties:
                  errors:
                    type: array
                    items:
                      type: string
                required:
                - errors
        '503':
          description: Unavailable
          content:
            application/json:
              schema:
                type: object
                properties:
                  error:
                    type: string
                required:
                - error
      tags:
      - Sla
      summary: Get sla outcomes
      x-summary-source: derived
      operationId: getSlaOutcomes
      x-operation-id-source: derived
components:
  securitySchemes:
    bearerAuth:
      type: http
      scheme: bearer
      description: Rulebase organization API key