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OpenAPI Specification

openapi: 3.2.0
info:
  title: Rulebase API2 Agent Performance Reports API
  version: 0.0.1
tags:
- name: Agent Performance Reports
paths:
  /agent-performance-reports:
    get:
      parameters:
      - schema:
          type: string
          minLength: 1
        required: false
        name: employee_id
        in: query
      - schema:
          type: string
          enum:
          - daily
          - weekly
        required: false
        name: report_type
        in: query
      - schema:
          type: string
          minLength: 1
        required: false
        name: sort
        in: query
      - schema:
          type: integer
          minimum: 1
          maximum: 200
        required: false
        name: limit
        in: query
      responses:
        '200':
          description: Lean list of agent performance reports. Agents see only their own; managers/admins see the organization (optionally filtered by employee).
          content:
            application/json:
              schema:
                type: object
                properties:
                  data:
                    type: array
                    items:
                      type: object
                      properties:
                        id:
                          type: string
                        report_type:
                          type: string
                          enum:
                          - daily
                          - weekly
                        processing_status:
                          type: string
                          enum:
                          - pending
                          - in_progress
                          - completed
                          - failed
                        start_date:
                          type: string
                        end_date:
                          type: string
                        created_at:
                          type: string
                        updated_at:
                          type: string
                      required:
                      - id
                      - report_type
                      - processing_status
                      - start_date
                      - end_date
                      - created_at
                      - updated_at
                required:
                - data
        '503':
          description: Unavailable for this organization
          content:
            application/json:
              schema:
                type: object
                properties:
                  error:
                    type: string
                required:
                - error
      tags:
      - Agent Performance Reports
      summary: Get agent performance reports
      x-summary-source: derived
      operationId: getAgentPerformanceReports
      x-operation-id-source: derived
  /agent-performance-reports/{id}:
    get:
      parameters:
      - schema:
          type: string
          minLength: 1
        required: true
        name: id
        in: path
      responses:
        '200':
          description: Full agent performance report with ordered citations
          content:
            application/json:
              schema:
                type: object
                properties:
                  data:
                    type: object
                    properties:
                      id:
                        type: string
                      report_type:
                        type: string
                        enum:
                        - daily
                        - weekly
                      processing_status:
                        type: string
                        enum:
                        - pending
                        - in_progress
                        - completed
                        - failed
                      start_date:
                        type: string
                      end_date:
                        type: string
                      created_at:
                        type: string
                      updated_at:
                        type: string
                      summary:
                        type: string
                        nullable: true
                      content:
                        type: string
                        nullable: true
                      average_qa_score:
                        type: number
                        nullable: true
                      previous_average_qa_score:
                        type: number
                        nullable: true
                      average_qa_score_delta:
                        type: number
                        nullable: true
                      average_handling_time:
                        type: number
                        nullable: true
                      previous_average_handling_time:
                        type: number
                        nullable: true
                      conversations_count:
                        type: number
                        nullable: true
                      closed_conversations_count:
                        type: number
                        nullable: true
                      resolved_conversations_count:
                        type: number
                        nullable: true
                      previous_conversations_count:
                        type: number
                        nullable: true
                      previous_resolved_conversations_count:
                        type: number
                        nullable: true
                      employee:
                        type: object
                        properties:
                          id:
                            type: string
                          name:
                            type: string
                            nullable: true
                          email:
                            type: string
                            nullable: true
                        required:
                        - id
                        - name
                        - email
                      citations:
                        type: array
                        items:
                          type: object
                          properties:
                            id:
                              type: string
                            citation_index:
                              type: integer
                            type:
                              type: string
                              enum:
                              - low_qa_score
                              - high_qa_score
                            conversation_id:
                              type: string
                              nullable: true
                            work_item_id:
                              type: string
                              nullable: true
                            created_at:
                              type: string
                            updated_at:
                              type: string
                          required:
                          - id
                          - citation_index
                          - type
                          - conversation_id
                          - work_item_id
                          - created_at
                          - updated_at
                      reopened_tickets:
                        type: array
                        items:
                          type: object
                          properties:
                            original_conversation_id:
                              type: string
                            repeat_conversation_id:
                              type: string
                            original_jira_issue_key:
                              type: string
                              nullable: true
                            repeat_jira_issue_key:
                              type: string
                              nullable: true
                            reason:
                              type: string
                              nullable: true
                          required:
                          - original_conversation_id
                          - repeat_conversation_id
                          - original_jira_issue_key
                          - repeat_jira_issue_key
                          - reason
                    required:
                    - id
                    - report_type
                    - processing_status
                    - start_date
                    - end_date
                    - created_at
                    - updated_at
                    - summary
                    - content
                    - average_qa_score
                    - previous_average_qa_score
                    - average_qa_score_delta
                    - average_handling_time
                    - previous_average_handling_time
                    - conversations_count
                    - closed_conversations_count
                    - resolved_conversations_count
                    - previous_conversations_count
                    - previous_resolved_conversations_count
                    - employee
                    - citations
                    - reopened_tickets
                required:
                - data
        '404':
          description: Report not found or not visible to the caller
          content:
            application/json:
              schema:
                type: object
                properties:
                  error:
                    type: string
                required:
                - error
        '503':
          description: Unavailable for this organization
          content:
            application/json:
              schema:
                type: object
                properties:
                  error:
                    type: string
                required:
                - error
      tags:
      - Agent Performance Reports
      summary: Get agent performance reports by id
      x-summary-source: derived
      operationId: getAgentPerformanceReportsById
      x-operation-id-source: derived
components:
  securitySchemes:
    bearerAuth:
      type: http
      scheme: bearer
      description: Rulebase organization API key