Route Mobile Viber Bulk Messaging API

openapi: 3.2.0
info:
  version: 1.5.0
  title: Route Mobile Viber OpenAPI Specification Viber Bulk…
  description: Welcome to the Route Mobile developer hub. You'll find comprehensive Viber API documentation to help you start working with Route Mobile as quickly as possible, as well as support if you get stuck. Let's jump right in!
  contact:
    url: https://developers.routemobile.com/
    name: Route Mobile Development
    email: support@routemobile.com
  license:
    name: Proprietary
    url: https://www.routemobile.com/terms-conditions/
  x-logo:
    url: https://routemobile.github.io/Viber-Business-Messages-API/Logo.png
    backgroundColor: '#FFFFFF'
    altText: RouteMobile logo
servers:
- url: https://apis.rmlconnect.net
- url: '{client callback}'
security:
- jwt: []
tags:
- name: Viber Bulk Messaging API
  description: Send bulk campaign messages to multiple Viber recipients at once using a file_code from the Campaign File Upload API. Supports all message types including fallback delivery to SMS or WhatsApp, and scheduled campaign dispatch.
paths:
  /vbs/api/v3/send_bulk:
    post:
      tags:
      - Viber Bulk Messaging API
      summary: Viber Send Bulk Messages API
      description: 'The Viber Send Bulk Messages API allows businesses to send campaign messages to multiple recipients at once. The recipients are defined by a `file_code` returned from the Campaign File Upload API.


        Supported bulk message types include text, image, text+image, text button, text button image, file, video, video+text, video+text+action button, and text template. Fallback delivery to SMS or WhatsApp is supported on any message type by including `fallback_channel` and the corresponding `fallback_sms` or `fallback_whatsapp` block inside the payload.


        Campaigns can be scheduled by providing `schedule_datetime` (format: `YYYY-MM-DD HH:MM:SS`) and `timezone` (e.g. `Asia/Kolkata`).'
      operationId: sendBulkMessages
      x-readme:
        samples-languages:
        - curl
        - python
        - node
        - java
        - php
      requestBody:
        required: true
        description: ''
        content:
          application/json:
            schema:
              oneOf:
              - $ref: '#/components/schemas/vbs_bulk_text_msg'
              - $ref: '#/components/schemas/vbs_bulk_text_button_msg'
              - $ref: '#/components/schemas/vbs_bulk_text_button_image_msg'
              - $ref: '#/components/schemas/vbs_bulk_textimage_msg'
              - $ref: '#/components/schemas/vbs_bulk_image_msg'
              - $ref: '#/components/schemas/vbs_bulk_file_msg'
              - $ref: '#/components/schemas/vbs_bulk_video_msg'
              - $ref: '#/components/schemas/vbs_bulk_video_text_msg'
              - $ref: '#/components/schemas/vbs_bulk_video_text_action_button_msg'
              - $ref: '#/components/schemas/vbs_bulk_text_template_msg'
              - $ref: '#/components/schemas/vbs_bulk_fallback_msg'
            examples:
              Bulk Text:
                value:
                  file_code: '{file code from upload}'
                  campaign_name: '{campaign name}'
                  personalised: false
                  payload:
                    message_type: text
                    method: transaction
                    text: '{message text}'
              Bulk Text Button:
                value:
                  file_code: '{file code from upload}'
                  campaign_name: '{campaign name}'
                  personalised: false
                  payload:
                    message_type: media
                    method: promotion
                    text: '{message text}'
                    button_text: '{button text}'
                    button_link: '{button url with https://}'
              Bulk Text Button Image:
                value:
                  file_code: '{file code from upload}'
                  campaign_name: '{campaign name}'
                  personalised: false
                  payload:
                    message_type: template
                    method: promotion
                    text: '{message text}'
                    button_text: '{button text}'
                    button_link: '{button url with https://}'
                    img: '{image link with https:// with extension}'
              Bulk Text Image:
                value:
                  file_code: '{file code from upload}'
                  campaign_name: '{campaign name}'
                  personalised: false
                  payload:
                    message_type: text_image
                    method: promotion
                    img: '{image link with https:// with extension}'
                    text: '{body text}'
              Bulk Image:
                value:
                  file_code: '{file code from upload}'
                  campaign_name: '{campaign name}'
                  personalised: false
                  payload:
                    message_type: image
                    method: promotion
                    img: '{image link with https:// with extension}'
              Bulk File:
                value:
                  file_code: '{file code from upload}'
                  campaign_name: '{campaign name}'
                  personalised: false
                  payload:
                    message_type: file
                    method: transaction
                    file_url: '{file link with https:// with extension}'
                    file_name: '{file name with extension}'
              Bulk Video:
                value:
                  file_code: '{file code from upload}'
                  campaign_name: '{campaign name}'
                  personalised: false
                  payload:
                    message_type: video
                    method: promotion
                    video: '{video link with https:// with extension}'
                    thumbnail_url: '{thumbnail image link with https:// with extension}'
              Bulk Video Text:
                value:
                  file_code: '{file code from upload}'
                  campaign_name: '{campaign name}'
                  personalised: false
                  payload:
                    message_type: text_video
                    method: promotion
                    video: '{video link with https:// with extension}'
                    text: '{body text}'
                    thumbnail_url: '{thumbnail image link with https:// with extension}'
              Bulk Video Text Action Button:
                value:
                  file_code: '{file code from upload}'
                  campaign_name: '{campaign name}'
                  personalised: false
                  payload:
                    message_type: video_text_action_button
                    method: promotion
                    video: '{video link with https:// with extension}'
                    text: '{body text}'
                    thumbnail_url: '{thumbnail image link with https:// with extension}'
                    button:
                      button_url: '{button url with https://}'
                      button_text: '{button text}'
              Bulk Text Template:
                value:
                  file_code: '{file code from upload}'
                  campaign_name: '{campaign name}'
                  personalised: false
                  payload:
                    message_type: text_template
                    method: promotion
                    text: '{message text}'
                    tracking_data: '{tracking data}'
              Bulk with Fallback to SMS:
                value:
                  file_code: '{file code from upload}'
                  campaign_name: '{campaign name}'
                  personalised: false
                  payload:
                    message_type: image
                    method: promotion
                    img: '{image link with https:// with extension}'
                    fallback_channel: sms
                    fallback_sms:
                      fallback_sender: '{sender id}'
                      fallback_username: '{sms username}'
                      fallback_text: '{fallback message text}'
                      template_id: '{sms template id}'
                      tm_id: '{tm id}'
                      pe_id: '{pe id}'
              Bulk with Fallback to WhatsApp:
                value:
                  file_code: '{file code from upload}'
                  campaign_name: '{campaign name}'
                  personalised: false
                  payload:
                    message_type: image
                    method: promotion
                    img: '{image link with https:// with extension}'
                    fallback_channel: whatsapp
                    fallback_whatsapp:
                      fallback_sender: '{sender id}'
                      fallback_username: '{whatsapp username}'
                      fallback_text: '{fallback message text}'
                      template_id: '{whatsapp template id}'
                      tm_id: '{tm id}'
                      pe_id: '{pe id}'
              Scheduled Bulk Campaign:
                value:
                  file_code: '{file code from upload}'
                  campaign_name: '{campaign name}'
                  personalised: false
                  schedule_datetime: '2025-06-01 10:00:00'
                  timezone: Asia/Kolkata
                  payload:
                    message_type: text
                    method: promotion
                    text: '{message text}'
      responses:
        '202':
          description: Accepted
          content:
            application/json:
              schema:
                type: object
                properties:
                  status:
                    type: string
                    description: The status of the bulk message submission.
                  message:
                    type: string
                    description: The response message.
              examples:
                Campaign accepted:
                  value:
                    status: success
                    message: campaign with id ce078410-e593-11ed-9242-0242ac11xxxx is now processing
        '400':
          description: Bad Request
          content:
            application/json:
              schema:
                type: object
                properties:
                  error:
                    type: array
                    items:
                      type: string
                    description: List of validation errors.
              examples:
                Invalid file code:
                  value:
                    error:
                    - file_code - Invalid or expired file code.
                Campaign name too short:
                  value:
                    error:
                    - campaign_name - Shorter than minimum length 3.
                Invalid message type:
                  value:
                    status: failed
                    message: Api execution not successful
                    details: Please provide message type
        '401':
          description: Authentication Failure
          content:
            application/json:
              schema:
                type: object
                properties:
                  response:
                    type: string
                    description: Unauthorized access.
              examples:
                Unauthorized:
                  value:
                    response: Unauthorized
        '429':
          description: Too Many Requests
          content:
            application/json:
              schema:
                type: object
                properties:
                  status:
                    type: string
                    description: The error status.
                  message:
                    type: string
                    description: Rate limit exceeded message.
                  retry_after:
                    type: integer
                    description: Number of seconds to wait before retrying.
              examples:
                Rate limit exceeded:
                  value:
                    status: error
                    message: Too many requests. Please retry after the indicated time.
                    retry_after: 60
        '500':
          description: Internal Server Error
          content:
            application/json:
              schema:
                type: object
                properties:
                  status:
                    type: string
                    description: The status of the bulk send operation.
                  message:
                    type: string
                    description: The response message.
              examples:
                Server error:
                  value:
                    status: error
                    message: Unknown error occured while processing request
      security:
      - jwt: []
components:
  schemas:
    vbs_bulk_file_msg:
      type: object
      title: Bulk File
      description: Send a file or document attachment to multiple recipients.
      properties:
        file_code:
          type: string
        campaign_name:
          type: string
        personalised:
          type: boolean
        payload:
          type: object
          properties:
            message_type:
              type: string
              description: Must be set to "file".
            method:
              type: string
            file_url:
              type: string
              description: The URL of the file to send.
            file_name:
              type: string
              description: The display file name including extension.
    vbs_bulk_fallback_msg:
      type: object
      title: Bulk Message with Fallback
      description: Send a bulk Viber message with automatic fallback to WhatsApp or SMS for recipients unreachable on Viber.
      properties:
        file_code:
          type: string
        campaign_name:
          type: string
        personalised:
          type: boolean
        payload:
          type: object
          properties:
            message_type:
              type: string
              description: The Viber message type.
            method:
              type: string
            fallback_channel:
              type: string
              enum:
              - whatsapp
              - sms
            fallback_whatsapp:
              type: object
              properties:
                fallback_sender:
                  type: string
                fallback_username:
                  type: string
                fallback_text:
                  type: string
                template_id:
                  type: string
                tm_id:
                  type: string
                pe_id:
                  type: string
            fallback_sms:
              type: object
              properties:
                fallback_sender:
                  type: string
                fallback_username:
                  type: string
                fallback_text:
                  type: string
                template_id:
                  type: string
                tm_id:
                  type: string
                pe_id:
                  type: string
    vbs_bulk_image_msg:
      type: object
      title: Bulk Image
      description: Send a standalone image message to multiple recipients.
      properties:
        file_code:
          type: string
        campaign_name:
          type: string
        personalised:
          type: boolean
        payload:
          type: object
          properties:
            message_type:
              type: string
              description: Must be set to "image".
            method:
              type: string
            img:
              type: string
              description: The URL of the image.
    vbs_bulk_text_msg:
      type: object
      title: Bulk Text
      description: Send a plain text message to multiple recipients via the bulk send API.
      properties:
        file_code:
          type: string
          description: The file code returned from the Campaign File Upload API.
        campaign_name:
          type: string
          description: The campaign name.
        personalised:
          type: boolean
          description: Whether the message uses personalised fields from the contact file.
        schedule_datetime:
          type: string
          description: Optional scheduled send time (YYYY-MM-DD HH:MM:SS).
        timezone:
          type: string
          description: Timezone for the scheduled send (e.g. "Asia/Kolkata").
        payload:
          type: object
          properties:
            message_type:
              type: string
              description: Must be set to "text".
            method:
              type: string
              description: The send method (e.g. "transaction", "promotion").
            text:
              type: string
              description: The message text.
    vbs_bulk_video_text_action_button_msg:
      type: object
      title: Bulk Video Text Action Button
      description: Send a video with text and a structured action button to multiple recipients.
      properties:
        file_code:
          type: string
        campaign_name:
          type: string
        personalised:
          type: boolean
        schedule_datetime:
          type: string
          description: Optional scheduled send time (YYYY-MM-DD HH:MM:SS).
        timezone:
          type: string
        payload:
          type: object
          properties:
            message_type:
              type: string
              description: Must be set to "video_text_action_button".
            method:
              type: string
            video:
              type: string
            text:
              type: string
            thumbnail_url:
              type: string
            button:
              type: object
              properties:
                button_url:
                  type: string
                button_text:
                  type: string
    vbs_bulk_video_msg:
      type: object
      title: Bulk Video
      description: Send a video message to multiple recipients.
      properties:
        file_code:
          type: string
        campaign_name:
          type: string
        personalised:
          type: boolean
        payload:
          type: object
          properties:
            message_type:
              type: string
              description: Must be set to "video".
            method:
              type: string
            video:
              type: string
              description: The URL of the video file.
            thumbnail_url:
              type: string
              description: The thumbnail image URL for the video preview.
    vbs_bulk_text_button_image_msg:
      type: object
      title: Bulk Text Button Image
      description: Send a text, button, and image message to multiple recipients.
      properties:
        file_code:
          type: string
          description: The file code returned from the Campaign File Upload API.
        campaign_name:
          type: string
          description: The campaign name.
        personalised:
          type: boolean
          description: Whether the message uses personalised fields.
        payload:
          type: object
          properties:
            message_type:
              type: string
              description: Must be set to "template".
            method:
              type: string
            text:
              type: string
            button_text:
              type: string
            button_link:
              type: string
            img:
              type: string
              description: The URL of the image.
    vbs_bulk_textimage_msg:
      type: object
      title: Bulk Text Image
      description: Send a combined text and image message to multiple recipients.
      properties:
        file_code:
          type: string
        campaign_name:
          type: string
        personalised:
          type: boolean
        payload:
          type: object
          properties:
            message_type:
              type: string
              description: Must be set to "text_image".
            method:
              type: string
            img:
              type: string
            text:
              type: string
    vbs_bulk_text_template_msg:
      type: object
      title: Bulk Text Template
      description: Send an approved text template message to multiple recipients.
      properties:
        file_code:
          type: string
        campaign_name:
          type: string
        personalised:
          type: boolean
        payload:
          type: object
          properties:
            message_type:
              type: string
              description: Must be set to "text_template".
            method:
              type: string
            text:
              type: string
            tracking_data:
              type: string
    vbs_bulk_text_button_msg:
      type: object
      title: Bulk Text Button
      description: Send a text message with an action button to multiple recipients.
      properties:
        file_code:
          type: string
          description: The file code returned from the Campaign File Upload API.
        campaign_name:
          type: string
          description: The campaign name.
        personalised:
          type: boolean
          description: Whether the message uses personalised fields.
        payload:
          type: object
          properties:
            message_type:
              type: string
              description: Must be set to "media".
            method:
              type: string
            text:
              type: string
              description: The message text.
            button_text:
              type: string
              description: The text label for the action button.
            button_link:
              type: string
              description: The URL the button should open.
    vbs_bulk_video_text_msg:
      type: object
      title: Bulk Video Text
      description: Send a video with accompanying text to multiple recipients.
      properties:
        file_code:
          type: string
        campaign_name:
          type: string
        personalised:
          type: boolean
        schedule_datetime:
          type: string
          description: Optional scheduled send time (YYYY-MM-DD HH:MM:SS).
        timezone:
          type: string
        payload:
          type: object
          properties:
            message_type:
              type: string
              description: Must be set to "text_video".
            method:
              type: string
            video:
              type: string
            text:
              type: string
            thumbnail_url:
              type: string
  securitySchemes:
    jwt:
      type: apiKey
      name: Authorization
      in: header
x-logo:
  url: https://routemobile.github.io/Viber-Business-Messages-API/Logo.png
  backgroundColor: '#FFFFFF'
  altText: RouteMobile logo