Respondology Comment Results API

openapi: 3.2.0
info:
  title: Welcome to the Respondology Comment Results API
  version: v1
  description: "<a href=\"https://www.respondology.com\" target=\"_blank\" rel=\"noopener noreferrer\">\n  Respondology\n</a> is an AI-powered platform that helps brands moderate, analyze, and activate conversations at\nscale. Our product enables teams to automatically identify and manage spam and brand-damaging comments while\nelevating meaningful audience interactions. Using advanced language and engagement analysis, the platform\nunderstands intent and context to support accurate, brand-safe moderation without relying on rigid rules or\nkeyword lists. Beyond moderation, Respondology delivers real-time analytics that reveal what audiences are\ntalking about, how conversations are evolving, and where engagement opportunities exist. Within seconds,\nbrands can uncover trends, measure sentiment, and gain actionable insight across high-volume comment streams.\nBuilt for fast-moving social and digital teams, Respondology brings moderation, insight, and activation\ntogether in one unified Comment Activation Platform—helping brands protect their presence and turn\nconversations into measurable impact.\n\n## Getting Started\n\nTo begin using Respondology, contact our team to set up your account and receive your API key and secret.\nDuring onboarding, you’ll also configure the endpoint where Respondology will deliver moderation and analysis\nresults. Respondology uses webhooks to send results asynchronously, so there’s no need to keep an open\nconnection while content is being processed. Once setup is complete, you can start submitting posts and\ncomments for moderation and analytics immediately. For fine-tuned control, moderation behavior can be\ncustomized in the\n<a href=\"https://v2.app.respondology.io/moderate\" target=\"_blank\" rel=\"noopener noreferrer\">\n  Moderate\n</a> asset settings panel. Your account manager can also help tailor configurations\nto align with your brand standards and specific use cases. Follow the endpoint guides below to start\nintegrating Respondology into your workflow or download the OpenAPI specification\n[here](swagger.json).\n"
servers:
- url: https://webhooks.respondology.io/
  description: Production API server
tags:
- name: Comment Results
  description: 'Respondology delivers comment moderation and analysis results via webhook. These webhooks provide the

    outcome of moderation decisions along with any recorded analysis data. To configure or update the endpoint

    where result webhooks are sent, contact your [account manager](mailto:support@respondology.com).

    '
paths: {}
webhooks:
  comment_result:
    post:
      summary: Comment result webhook
      description: Payload sent to your endpoint when moderation is completed for a submitted comment, or when the comment has been recorded if moderation is not requested.
      tags:
      - Comment Results
      parameters:
      - name: X-Hub-Signature
        in: header
        required: true
        schema:
          type: string
          example: 74dff3501a7e41a45c6381b7c20fd0ecb84cc54164af9b9c493aadb54d0ca5ca
        description: 'A SHA-256 HMAC signature of the request body, created using your API key’s secret. You can use this header to verify that the webhook originated from Respondology and that its payload was not tampered with.

          To verify, compute a SHA-256 HMAC using the raw request body in JSON format and the secret. If this matches the signature, the result is authentic.'
      requestBody:
        required: true
        content:
          application/json:
            schema:
              type: object
              required:
              - action
              - comment_id
              - account_id
              - screen_name
              - message
              - language
              - custom
              - webhook_sending_initiated_at
              - request_id
              properties:
                action:
                  type: string
                  enum:
                  - moderated
                  - recorded
                  example: moderated
                  description: Indicates whether the updated comment was moderated or only recorded for analysis. The moderation related fields below will not be returned if the comment was only recorded.
                comment_id:
                  type: string
                  example: '45305901000853414072'
                  description: The id of the processed comment. This will match the `comment_id` returned when the comment was submitted.
                account_id:
                  type: string
                  example: '93135838437690541987'
                  description: The id of the account the processed comment is associated with.
                screen_name:
                  type: string
                  example: johnsmith
                  description: The screen name of the creator of the processed comment.
                message:
                  type: string
                  example: This is a comment message.
                  description: The message of the processed comment.
                language:
                  type: string
                  example: EN
                  description: The detected language of the processed comment, in ISO 639-2 format. Will return 'UN' for unknown if the language could not be detected.
                custom:
                  type: object
                  additionalProperties: true
                  example:
                    key: value
                  description: The custom field included with the processed comment during submission, for whatever tracking is required by your system.
                webhook_sending_initiated_at:
                  type: string
                  format: date_time
                  example: '2025-07-14T12:01:10Z'
                  description: The time at which sending the result was initiated, in UTC time and ISO 8601 format.
                request_id:
                  type: string
                  example: 2025-10-27-bb6315110cc5477bef57c619
                  description: A unique id for the request that can be used for tracking and troubleshooting. This will match the `request_id` that was returned when the comment was submitted.
                moderation_completed_at:
                  type: string
                  format: date_time
                  example: '2025-07-14T12:01:08Z'
                  description: The time at which moderation was completed, in UTC time and ISO 8601 format. This field will not be included if the comment was not moderated.
                moderation_result:
                  type: string
                  enum:
                  - approved
                  - rejected
                  example: rejected
                  description: The moderation result. This field will not be included if the comment was not moderated.
                moderation_reasons:
                  type: array
                  items:
                    type: string
                  example:
                  - Spam
                  - Offensive Language
                  description: An array of moderation reasons for rejected comments, which match the categories visible in Moderate. This field will not be included if the comment was not moderated or was approved. See the [Moderation Reasons](#tag/Moderation-Reasons) section for an explanation of each reason.
            example:
              action: moderated
              comment_id: '45305901000853414072'
              account_id: '93135838437690541987'
              screen_name: johnsmith
              message: This is a comment message.
              language: EN
              custom:
                key: value
              webhook_sending_initiated_at: '2025-07-14T12:01:10Z'
              request_id: 2025-10-27-bb6315110cc5477bef57c619
              moderation_completed_at: '2025-07-14T12:01:08Z'
              moderation_result: rejected
              moderation_reasons:
              - Spam
              - Offensive Language
      responses:
        '200':
          description: Your server should return a 200 OK result when it successfully processes the webhook. If a 200 OK result is not received, result sending will be retried for 72 hours with exponential backoff.
  comment_update_result:
    post:
      summary: Comment update result webhook
      description: Payload sent to your endpoint when moderation is completed for an updated comment, or when the comment update has been recorded if moderation is not requested.
      tags:
      - Comment Results
      parameters:
      - name: X-Hub-Signature
        in: header
        required: true
        schema:
          type: string
          example: 74dff3501a7e41a45c6381b7c20fd0ecb84cc54164af9b9c493aadb54d0ca5ca
        description: 'A SHA-256 HMAC signature of the request body, created using your API key’s secret. You can use this header to verify that the webhook originated from Respondology and that its payload was not tampered with.

          To verify, compute a SHA-256 HMAC using the raw request body in JSON format and the secret. If this matches the signature, the result is authentic.'
      requestBody:
        required: true
        content:
          application/json:
            schema:
              type: object
              required:
              - action
              - comment_id
              - account_id
              - screen_name
              - message
              - language
              - custom
              - webhook_sending_initiated_at
              - request_id
              properties:
                action:
                  type: string
                  enum:
                  - moderated
                  - recorded
                  example: moderated
                  description: Indicates whether the updated comment was moderated or only recorded for analysis. The moderation related fields below will not be returned if the comment was only recorded.
                comment_id:
                  type: string
                  example: '45305901000853414072'
                  description: The id of the updated comment. This will match the `comment_id` submitted with the comment update information.
                account_id:
                  type: string
                  example: '93135838437690541987'
                  description: The id of the account the updated comment is associated with.
                screen_name:
                  type: string
                  example: johnsmith
                  description: The screen name of the creator of the updated comment.
                message:
                  type: string
                  example: This is an updated comment message.
                  description: The message of the updated comment.
                language:
                  type: string
                  example: EN
                  description: The detected language of the processed comment, in ISO 639-2 format. Will return 'UN' for unknown if the language could not be detected.
                custom:
                  type: object
                  additionalProperties: true
                  example:
                    key: value
                  description: The custom field included with the updated comment during submission, for whatever tracking is required by your system.
                webhook_sending_initiated_at:
                  type: string
                  format: date_time
                  example: '2025-07-18T13:45:00Z'
                  description: The time at which sending the result was initiated, in UTC time and ISO 8601 format.
                request_id:
                  type: string
                  example: 2025-10-27-bb6315110cc5477bef57c619
                  description: A unique id for the request that can be used for tracking and troubleshooting. This will match the `request_id` that was returned when the comment was submitted.
                moderation_completed_at:
                  type: string
                  format: date_time
                  example: '2025-07-14T12:01:08Z'
                  description: The time at which moderation was completed, in UTC time and ISO 8601 format. This field will not be included if the comment was not moderated.
                moderation_result:
                  type: string
                  enum:
                  - approved
                  - rejected
                  example: rejected
                  description: The moderation result. This field will not be included if the comment was not moderated.
                moderation_reasons:
                  type: array
                  items:
                    type: string
                  example:
                  - Spam
                  - Offensive Language
                  description: An array of moderation reasons for rejected comments, which match the categories visible in Moderate. This field will not be included if the comment was not moderated or was approved. See the [Moderation Reasons](#tag/Moderation-Reasons) section for an explanation of each reason.
            example:
              action: moderated
              comment_id: '45305901000853414072'
              account_id: '93135838437690541987'
              screen_name: johnsmith
              message: This is a comment message.
              language: EN
              custom:
                key: value
              webhook_sending_initiated_at: '2025-07-14T12:01:10Z'
              request_id: 2025-10-27-bb6315110cc5477bef57c619
              moderation_completed_at: '2025-07-14T12:01:08Z'
              moderation_result: rejected
              moderation_reasons:
              - Spam
              - Offensive Language
      responses:
        '200':
          description: Your server should return a 200 OK result when it successfully processes the webhook. If a 200 OK result is not received, result sending will be retried for 72 hours with exponential backoff.
  comment_error_result:
    post:
      summary: Comment error result webhook
      description: Payload sent to your endpoint when an error occurs during processing or moderation for a submitted or updated comment.
      tags:
      - Comment Results
      parameters:
      - name: X-Hub-Signature
        in: header
        required: true
        schema:
          type: string
          example: 74dff3501a7e41a45c6381b7c20fd0ecb84cc54164af9b9c493aadb54d0ca5ca
        description: 'A SHA-256 HMAC signature of the request body, created using your API key’s secret. You can use this header to verify that the webhook originated from Respondology and that its payload was not tampered with.

          To verify, compute a SHA-256 HMAC using the raw request body in JSON format and the secret. If this matches the signature, the result is authentic.'
      requestBody:
        required: true
        content:
          application/json:
            schema:
              type: object
              required:
              - action
              - comment_id
              - account_id
              - screen_name
              - message
              - custom
              - error
              - request_id
              properties:
                action:
                  type: string
                  example: errored
                  description: Indicates the comment submission or update request has errored.
                comment_id:
                  type: string
                  example: '45305901000853414072'
                  description: The id of the comment that has caused the error. This will match the `comment_id` returned when the comment was submitted, or the `comment_id` submitted with the comment if it was being updated.
                account_id:
                  type: string
                  example: '93135838437690541988'
                  description: The id of the account of the comment that has caused the error.
                screen_name:
                  type: string
                  example: johnsmith
                  description: The screen name of the comment that has caused the error.
                comment_message:
                  type: string
                  example: This is an erroring comment message.
                  description: The message of the comment that has caused the error.
                custom:
                  type: object
                  additionalProperties: true
                  example:
                    key: value
                  description: The custom field included with the comment during submission, for whatever tracking is required by your system.
                error:
                  type: object
                  required:
                  - code
                  - message
                  - status
                  description: Detailed information about the error that has occurred.
                  properties:
                    message:
                      type: string
                      example: Please check your parameters
                      description: A message regarding the error, with suggested actions.
                    status:
                      type: string
                      example: BAD_REQUEST
                      description: The error status text.
                    code:
                      type: integer
                      example: 400
                      description: The error status code.
                    details:
                      type: array[string]
                      example: invalid account_id submitted
                      description: A list of error details in string array format.
                request_id:
                  type: string
                  example: 2025-10-27-bb6315110cc5477bef57c619
                  description: A unique id for the request that can be used for tracking and troubleshooting. This will match the `request_id` that was returned when the comment was submitted.
            example:
              action: errored
              comment_id: '45305901000853414072'
              account_id: '93135838437690541988'
              screen_name: johnsmith
              message: This is an erroring comment message.
              error:
                message: Please check your parameters
                status: BAD_REQUEST
                code: 400
                details:
                - invalid account_id submitted
              request_id: 2025-10-27-bb6315110cc5477bef57c619
      responses:
        '200':
          description: Your server should return a 200 OK result when it successfully processes the webhook. If a 200 OK result is not received, result sending will be retried for 72 hours with exponential backoff.
x-tagGroups:
- name: Comments
  tags:
  - Comments
- name: Comment Results
  tags:
  - Comment Results
- name: Moderation Reasons
  tags:
  - Moderation Reasons
- name: Posts
  tags:
  - Posts
- name: Post Results
  tags:
  - Post Results
- name: Changelog
  tags:
  - Changelog