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OpenAPI Specification

openapi: 3.2.0
info:
  title: Qualified Enterprise Conversations API
  version: '2.0'
  description: '# Overview


    _Last updated: August 9, 2026_


    The Qualified Enterprise API connects your Qualified data to your warehouse, CDP, and downstream systems.'
servers:
- url: https://api.qualified.com
  description: Production
security:
- bearerToken: []
tags:
- name: Conversations
  description: Engaged chat conversations, meaning the visitor exchanged messages with a rep, bot, or AI assistant.
paths:
  /v2/conversations:
    get:
      summary: List conversations
      operationId: listConversations
      description: 'Returns engaged conversations, newest first. Window with `ended_after`/`ended_before`; a conversation is windowed by end time and becomes available in this list 30 minutes after its session ends.


        **Scope:** `conversation:view`'
      tags:
      - Conversations
      parameters:
      - $ref: '#/components/parameters/After'
      - $ref: '#/components/parameters/Before'
      - $ref: '#/components/parameters/EndedAfter'
      - $ref: '#/components/parameters/EndedBefore'
      - $ref: '#/components/parameters/VisitorId'
      responses:
        '200':
          description: A page of conversations.
          content:
            application/json:
              schema:
                type: object
                properties:
                  data:
                    type: array
                    items:
                      $ref: '#/components/schemas/Conversation'
                  pageInfo:
                    $ref: '#/components/schemas/PageInfo'
        '400':
          $ref: '#/components/responses/BadRequest'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '403':
          $ref: '#/components/responses/Forbidden'
        '429':
          $ref: '#/components/responses/TooManyRequests'
        '500':
          $ref: '#/components/responses/InternalServerError'
  /v2/conversations/{id}:
    get:
      summary: Get a conversation
      operationId: getConversation
      description: 'Returns a single conversation by id. Returns `404` if the conversation is not engaged.


        **Scope:** `conversation:view`'
      tags:
      - Conversations
      parameters:
      - name: id
        in: path
        required: true
        description: Encoded conversation id.
        schema:
          type: string
      responses:
        '200':
          description: The conversation.
          content:
            application/json:
              schema:
                type: object
                properties:
                  data:
                    $ref: '#/components/schemas/Conversation'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '403':
          $ref: '#/components/responses/Forbidden'
        '404':
          $ref: '#/components/responses/NotFound'
        '429':
          $ref: '#/components/responses/TooManyRequests'
        '500':
          $ref: '#/components/responses/InternalServerError'
  /v2/conversations/{id}/messages:
    get:
      summary: List messages in a conversation
      operationId: listConversationMessages
      description: 'Returns the messages for one conversation, newest first. Window with `created_after`/`created_before`; messages are immutable once delivered, so these give stable windowing (`updated_after`/`updated_before` are also accepted). `event`-type messages are excluded. Returns `404` if the conversation is not engaged.


        **Scope:** `conversation:view`'
      tags:
      - Conversations
      parameters:
      - name: id
        in: path
        required: true
        description: Encoded conversation id.
        schema:
          type: string
      - $ref: '#/components/parameters/After'
      - $ref: '#/components/parameters/Before'
      - $ref: '#/components/parameters/CreatedAfter'
      - $ref: '#/components/parameters/CreatedBefore'
      - $ref: '#/components/parameters/UpdatedAfter'
      - $ref: '#/components/parameters/UpdatedBefore'
      responses:
        '200':
          description: A page of messages.
          content:
            application/json:
              schema:
                type: object
                properties:
                  data:
                    type: array
                    items:
                      $ref: '#/components/schemas/Message'
                  pageInfo:
                    $ref: '#/components/schemas/PageInfo'
        '400':
          $ref: '#/components/responses/BadRequest'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '403':
          $ref: '#/components/responses/Forbidden'
        '404':
          $ref: '#/components/responses/NotFound'
        '429':
          $ref: '#/components/responses/TooManyRequests'
        '500':
          $ref: '#/components/responses/InternalServerError'
components:
  schemas:
    Message:
      type: object
      description: A single message within a conversation. Messages are immutable.
      properties:
        id:
          type: string
          description: Encoded message identifier.
        type:
          type: string
          description: Message type, e.g. text. `event`-type messages are never returned.
        text:
          type: string
          description: Message text.
        createdAt:
          type: string
          format: date-time
          description: When the message was sent.
        senderType:
          type:
          - string
          - 'null'
          enum:
          - user
          - visitor
          - experience
          - ai_profile
          description: Who sent the message. Null if the sender cannot be resolved.
        senderName:
          type:
          - string
          - 'null'
          description: Display name of the sender. Null for visitors and where no name is available.
        conversationId:
          type: string
          description: Encoded id of the conversation this message belongs to.
    CodeErrorResponse:
      type: object
      properties:
        code:
          type: string
          description: Machine-readable error code.
        message:
          type: string
          description: Human-readable error message.
    PageInfo:
      type: object
      description: Cursor-based pagination metadata.
      properties:
        hasNextPage:
          type: boolean
          description: Whether more results exist after `endCursor`.
        hasPreviousPage:
          type: boolean
          description: Whether more results exist before `startCursor`.
        startCursor:
          type:
          - string
          - 'null'
          description: Cursor for the first item on this page.
        endCursor:
          type:
          - string
          - 'null'
          description: Cursor for the last item on this page.
    Conversation:
      type: object
      description: An engaged chat conversation between a visitor and a rep, bot, or AI assistant.
      properties:
        id:
          type: string
          description: Encoded conversation identifier.
        sessionId:
          type: string
          description: Encoded id of the parent session.
        meetingIds:
          type: array
          items:
            type: string
          description: Encoded ids of meetings offered in this conversation. Empty when none.
        experienceName:
          type:
          - string
          - 'null'
          description: Name of the bot experience, if any.
        createdAt:
          type: string
          format: date-time
          description: When the conversation started.
        endedAt:
          type:
          - string
          - 'null'
          format: date-time
          description: When the conversation ended.
        userId:
          type:
          - string
          - 'null'
          description: Encoded id of the rep who participated. Null unless a rep joined, which is uncommon.
        visitorId:
          type: string
          description: Encoded id of the visitor this conversation belongs to. Always present and immutable, so it is the durable key whether or not the visitor is identified. Match it against a lead's `visitorIds` to resolve the conversation to a person.
    ErrorResponse:
      type: object
      properties:
        error:
          type: string
          description: Human-readable error message.
  parameters:
    VisitorId:
      name: visitor_id
      in: query
      required: false
      description: Return only records for this visitor, including activity recorded before the visitor was identified. To pull everything for one person, read the lead's `visitorIds` and query each in turn.
      schema:
        type: string
    CreatedAfter:
      name: created_after
      in: query
      required: false
      description: Return records created at or after this time. Accepts an ISO-8601 timestamp, interpreted as UTC unless it carries an offset. A bare date (`YYYY-MM-DD`) means midnight UTC at the start of that day.
      schema:
        type: string
    EndedBefore:
      name: ended_before
      in: query
      required: false
      description: Return records that ended at or before this time. Interpreted as UTC unless an offset is given. A bare date (`YYYY-MM-DD`) means midnight UTC at the start of that day, so pass the next day's date to include a whole day.
      schema:
        type: string
    UpdatedAfter:
      name: updated_after
      in: query
      required: false
      description: Return records updated at or after this time. Interpreted as UTC unless an offset is given. A bare date (`YYYY-MM-DD`) means midnight UTC at the start of that day.
      schema:
        type: string
    After:
      name: after
      in: query
      required: false
      description: Cursor for forward pagination. Pass the `endCursor` from the previous response.
      schema:
        type: string
    Before:
      name: before
      in: query
      required: false
      description: Cursor for backward pagination. Pass the `startCursor` from the previous response.
      schema:
        type: string
    UpdatedBefore:
      name: updated_before
      in: query
      required: false
      description: Return records updated at or before this time. Interpreted as UTC unless an offset is given. A bare date (`YYYY-MM-DD`) means midnight UTC at the start of that day, so pass the next day's date to include a whole day.
      schema:
        type: string
    CreatedBefore:
      name: created_before
      in: query
      required: false
      description: Return records created at or before this time. Accepts an ISO-8601 timestamp, interpreted as UTC unless it carries an offset. A bare date (`YYYY-MM-DD`) means midnight UTC at the start of that day, so pass the next day's date to include a whole day.
      schema:
        type: string
    EndedAfter:
      name: ended_after
      in: query
      required: false
      description: Return records that ended at or after this time. Interpreted as UTC unless an offset is given. A bare date (`YYYY-MM-DD`) means midnight UTC at the start of that day.
      schema:
        type: string
  responses:
    InternalServerError:
      description: Unexpected server error.
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/ErrorResponse'
          example:
            error: Internal server error
    BadRequest:
      description: Malformed request, such as an invalid date or cursor.
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/ErrorResponse'
    Forbidden:
      description: The token lacks the required OAuth scope.
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/CodeErrorResponse'
          example:
            code: insufficient_scope
    Unauthorized:
      description: Missing or invalid token, or the API is not enabled for the team.
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/CodeErrorResponse'
          example:
            code: invalid_token
    NotFound:
      description: The record was not found, or the id could not be decoded.
      content:
        application/json:
          schema:
            oneOf:
            - $ref: '#/components/schemas/ErrorResponse'
            - $ref: '#/components/schemas/CodeErrorResponse'
    TooManyRequests:
      description: A rate limit was exceeded. The three time-window limits set a `Retry-After` header; the concurrency limit does not, so treat its absence as "retry once an in-flight request finishes".
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/CodeErrorResponse'
          example:
            code: rate_limited
            message: Enterprise API rate limit exceeded
  securitySchemes:
    bearerToken:
      type: http
      scheme: bearer
      bearerFormat: Token
x-tagGroups:
- name: Write APIs
  tags:
  - Leads
  - Companies
  - Bulk
- name: Activity APIs
  tags:
  - Sessions
  - Conversations
  - Messages
  - Meetings
  - Emails
- name: Utility APIs
  tags:
  - Cancel Meeting
  - GDPR
- name: Legacy Reporting API
  tags:
  - Bot Conversations
  - Rep Conversations