Phone Com Queues API

openapi: 3.2.0
info:
  title: Phoenix API by Phone.com Queues API
  description: API
  version: 4.6.11
servers:
- url: https://api.phone.com
  description: Main production server
tags:
- name: Queues
  description: Queues are used when you want to direct calls to a pool of phone numbers and/or extensions. A common utilization of queues is for Customer Service call centers. When a queue is configured on your phone number, Phone.com will route incoming calls to members of the queue. If a queue member is already on another call, our service rings the next phone number or extension in the queue. While your callers are waiting to be connected, you can choose to play Hold Music.
paths:
  /v4/accounts/{voip_id}/queues:
    post:
      summary: Create Queue
      description: Create a queue
      tags:
      - Queues
      parameters:
      - name: voip_id
        in: path
        required: true
        schema:
          type: integer
          minimum: 1
      responses:
        '201':
          description: Created
          content:
            application/json:
              schema:
                type: object
                properties: {}
        '400':
          $ref: '#/components/responses/Bad-Request'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '402':
          $ref: '#/components/responses/Payment-Required'
        '403':
          $ref: '#/components/responses/Forbidden'
        '404':
          $ref: '#/components/responses/Not-Found'
        '409':
          $ref: '#/components/responses/Conflict'
        '422':
          $ref: '#/components/responses/Validation-Error'
        '429':
          $ref: '#/components/responses/Too-Many-Requests'
        '500':
          $ref: '#/components/responses/Internal-Server-Error'
      requestBody:
        description: Create a queue
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/Queue'
      security:
      - bearerAuth: []
      operationId: postV4AccountsByVoipIdQueues
      x-operation-id-source: derived
    get:
      summary: List Queues
      description: Get a list of queues for an account
      tags:
      - Queues
      parameters:
      - name: voip_id
        in: path
        required: true
        schema:
          type: integer
          minimum: 1
      - in: query
        name: offset
        schema:
          type: integer
          minimum: 0
          default: 0
        required: false
        description: The number of items to skip before starting to collect the result set
      - in: query
        name: limit
        schema:
          type: integer
          minimum: 1
          maximum: 500
          default: 25
        required: false
        description: The number of items to return
      - in: query
        name: sort[id]
        description: Sort response
        required: false
        schema:
          type: string
          enum:
          - asc
          - desc
      - in: query
        name: include_subaccounts
        schema:
          type: integer
          minimum: 0
          default: 0
        required: false
        description: Send "1" if you want to add subaccounts data into output
      - in: query
        name: filters[name]
        schema:
          type: string
        required: false
        description: Name filter
      - in: query
        name: filters[in_use]
        schema:
          type: string
        required: false
        description: Send '1' if you want to be returned only queues that are used by a route, '0' for not used by any route.
      - in: query
        name: mode
        schema:
          type: string
          enum:
          - brief
          - full
          default: full
        required: false
        description: Defines mode of the data output (brief or full)
      responses:
        '200':
          description: OK
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/List-Response'
        '400':
          $ref: '#/components/responses/Bad-Request'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '402':
          $ref: '#/components/responses/Payment-Required'
        '403':
          $ref: '#/components/responses/Forbidden'
        '404':
          $ref: '#/components/responses/Not-Found'
        '409':
          $ref: '#/components/responses/Conflict'
        '422':
          $ref: '#/components/responses/Validation-Error'
        '429':
          $ref: '#/components/responses/Too-Many-Requests'
        '500':
          $ref: '#/components/responses/Internal-Server-Error'
      security:
      - bearerAuth: []
      operationId: getV4AccountsByVoipIdQueues
      x-operation-id-source: derived
  /v4/accounts/{voip_id}/queues/{id}:
    get:
      summary: Get Queue
      description: Show details of an individual queue
      tags:
      - Queues
      parameters:
      - name: voip_id
        in: path
        required: true
        schema:
          type: integer
          minimum: 1
      - name: id
        in: path
        required: true
        schema:
          type: integer
          minimum: 1
      - in: query
        name: mode
        schema:
          type: string
          enum:
          - brief
          - full
          default: full
        required: false
        description: Defines mode of the data output (brief or full)
      responses:
        '200':
          description: OK
          content:
            application/json:
              schema:
                type: object
                properties: {}
        '400':
          $ref: '#/components/responses/Bad-Request'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '402':
          $ref: '#/components/responses/Payment-Required'
        '403':
          $ref: '#/components/responses/Forbidden'
        '404':
          $ref: '#/components/responses/Not-Found'
        '409':
          $ref: '#/components/responses/Conflict'
        '422':
          $ref: '#/components/responses/Validation-Error'
        '429':
          $ref: '#/components/responses/Too-Many-Requests'
        '500':
          $ref: '#/components/responses/Internal-Server-Error'
      security:
      - bearerAuth: []
      operationId: getV4AccountsByVoipIdQueuesById
      x-operation-id-source: derived
    put:
      summary: Replace Queue
      description: Replace parameters on a queue, any missing parameters will be replaced with default values.
      tags:
      - Queues
      parameters:
      - name: voip_id
        in: path
        required: true
        schema:
          type: integer
          minimum: 1
      - name: id
        in: path
        required: true
        schema:
          type: integer
          minimum: 1
      responses:
        '200':
          description: OK
          content:
            application/json:
              schema:
                type: object
                properties: {}
        '400':
          $ref: '#/components/responses/Bad-Request'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '402':
          $ref: '#/components/responses/Payment-Required'
        '403':
          $ref: '#/components/responses/Forbidden'
        '404':
          $ref: '#/components/responses/Not-Found'
        '409':
          $ref: '#/components/responses/Conflict'
        '422':
          $ref: '#/components/responses/Validation-Error'
        '429':
          $ref: '#/components/responses/Too-Many-Requests'
        '500':
          $ref: '#/components/responses/Internal-Server-Error'
      requestBody:
        description: Replace parameters on a queue, any missing parameters will be replaced with default values.
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/Queue'
      security:
      - bearerAuth: []
      operationId: putV4AccountsByVoipIdQueuesById
      x-operation-id-source: derived
    patch:
      summary: Patch Queue
      description: Replace parameters on an individual queue, only provided parameters will be replaced.
      tags:
      - Queues
      parameters:
      - name: voip_id
        in: path
        required: true
        schema:
          type: integer
          minimum: 1
      - name: id
        in: path
        required: true
        schema:
          type: integer
          minimum: 1
      responses:
        '200':
          description: OK
          content:
            application/json:
              schema:
                type: object
                properties: {}
        '400':
          $ref: '#/components/responses/Bad-Request'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '402':
          $ref: '#/components/responses/Payment-Required'
        '403':
          $ref: '#/components/responses/Forbidden'
        '404':
          $ref: '#/components/responses/Not-Found'
        '409':
          $ref: '#/components/responses/Conflict'
        '422':
          $ref: '#/components/responses/Validation-Error'
        '429':
          $ref: '#/components/responses/Too-Many-Requests'
        '500':
          $ref: '#/components/responses/Internal-Server-Error'
      requestBody:
        description: Replace parameters on an individual queue, only provided parameters will be replaced.
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/Queue'
      security:
      - bearerAuth: []
      operationId: patchV4AccountsByVoipIdQueuesById
      x-operation-id-source: derived
    delete:
      summary: Delete Queue
      description: Delete a queue
      tags:
      - Queues
      parameters:
      - name: voip_id
        in: path
        required: true
        schema:
          type: integer
          minimum: 1
      - name: id
        in: path
        required: true
        schema:
          type: integer
          minimum: 1
      - in: query
        name: force
        schema:
          type: integer
          enum:
          - 0
          - 1
          default: 0
        required: false
        description: Allows to delete record without validating object's usage (force=1)
      responses:
        '200':
          description: OK
          content:
            application/json:
              schema:
                type: object
                properties: {}
        '400':
          $ref: '#/components/responses/Bad-Request'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '402':
          $ref: '#/components/responses/Payment-Required'
        '403':
          $ref: '#/components/responses/Forbidden'
        '404':
          $ref: '#/components/responses/Not-Found'
        '409':
          $ref: '#/components/responses/Conflict'
        '422':
          $ref: '#/components/responses/Validation-Error'
        '429':
          $ref: '#/components/responses/Too-Many-Requests'
        '500':
          $ref: '#/components/responses/Internal-Server-Error'
      security:
      - bearerAuth: []
      operationId: deleteV4AccountsByVoipIdQueuesById
      x-operation-id-source: derived
components:
  responses:
    Unauthorized:
      description: Unauthorized
      content:
        application/json:
          schema:
            type: object
            properties:
              '@error':
                type: object
                properties:
                  '@message':
                    type: string
                  '@httpStatusCode':
                    type: integer
                  '@time':
                    type: string
                  '@code':
                    type: string
                  '@details':
                    type: string
              error:
                type: string
              error_description:
                type: string
    Not-Found:
      description: Not Found
      content:
        application/json:
          schema:
            type: object
            properties:
              '@error':
                type: object
                properties:
                  '@message':
                    type: string
                  '@httpStatusCode':
                    type: integer
                  '@time':
                    type: string
    Forbidden:
      description: Forbidden
      content:
        application/json:
          schema:
            type: object
            properties:
              '@error':
                type: object
                properties:
                  '@message':
                    type: string
                  '@httpStatusCode':
                    type: integer
                  '@time':
                    type: string
    Conflict:
      description: Conflict
      content:
        application/json:
          schema:
            type: object
            properties:
              '@error':
                type: object
                properties:
                  '@message':
                    type: string
                  '@httpStatusCode':
                    type: integer
                  '@time':
                    type: string
                  '@messages':
                    type: array
                    items:
                      type: object
                      properties: {}
    Internal-Server-Error:
      description: Internal Server Error
      content:
        application/json:
          schema:
            type: object
            properties:
              '@error':
                type: object
                properties:
                  '@message':
                    type: string
                  '@httpStatusCode':
                    type: integer
                  '@time':
                    type: string
                  '@code':
                    type: string
                  '@details':
                    type: string
              error:
                type: string
              error_description:
                type: string
    Validation-Error:
      description: Validation failed
      content:
        application/json:
          schema:
            type: object
            properties:
              '@error':
                type: object
                properties:
                  '@message':
                    type: string
                  '@httpStatusCode':
                    type: integer
                  '@time':
                    type: string
                  fields:
                    type: object
    Too-Many-Requests:
      description: Too Many Requests
      content:
        application/json:
          schema:
            type: object
            properties:
              '@error':
                type: object
                properties:
                  '@message':
                    type: string
                  '@httpStatusCode':
                    type: integer
                  '@time':
                    type: string
                  '@rateLimit':
                    type: object
                    properties:
                      RateLimit-Limit:
                        type: integer
                      RateLimit-Remaining:
                        type: integer
                      RateLimit-Reset:
                        type: integer
                      Retry-After:
                        type: integer
    Bad-Request:
      description: Bad Request
      content:
        application/json:
          schema:
            type: object
            properties:
              '@error':
                type: object
                properties:
                  '@message':
                    type: string
                  '@httpStatusCode':
                    type: integer
                  '@time':
                    type: string
    Payment-Required:
      description: Payment Required
      content:
        application/json:
          schema:
            type: object
            properties:
              '@error':
                type: object
                properties:
                  '@message':
                    type: string
                  '@httpStatusCode':
                    type: integer
                  '@time':
                    type: string
  schemas:
    Queue:
      title: Queue
      type: object
      properties:
        name:
          type:
          - string
          - 'null'
          maxLength: 30
          description: Name of queue
        greeting:
          type:
          - object
          - 'null'
          properties:
            id:
              type:
              - integer
              - 'null'
              minimum: 1
              description: Recording ID. Read-only.
            name:
              type:
              - string
              - 'null'
              description: Name of recording
          description: Greeting to be played when caller first connects
        hold_music:
          type:
          - object
          - 'null'
          properties:
            id:
              type:
              - integer
              - 'null'
              minimum: 1
              description: Recording ID. Read-only.
            name:
              type:
              - string
              - 'null'
              description: Name of music file
          description: Hold Music to be played while callers are waiting
        max_hold_time:
          type:
          - integer
          - 'null'
          minimum: 60
          maximum: 3600
          description: 'Maximum hold time in seconds. If provided, must equal one of: 60, 120, 180, 240, 300, 600, 900, 1200, 1800, 2700, 3600. Default is 300'
        caller_id_type:
          enum:
          - called_number
          - calling_number
          description: 'Caller id type to show members. If provided, must equal one of: ''called_number'', ''calling_number''. Default is ''calling_number'''
        ring_time:
          type:
          - integer
          - 'null'
          minimum: 5
          maximum: 90
          description: 'Number of seconds to ring a member before cycling to the next member. If provided, must equal one of: 5, 10, 15, 20, 25, 30. Default is 5'
        strategy:
          type:
          - string
          - 'null'
          enum:
          - ringall
          - leastrecent
          - fewestcalls
          - random
          - rrmemory
          description: 'Queue strategy. Allowed values: ringall (rings all members of the queue), leastrecent (assigns the call to the agent who has been idle the most), fewestcalls (assigns the call to the agent who has had the least amount of calls), random (assigns calls to each agent in a random order), rrmemory (distributes calls evenly across all members of the queue)'
        members:
          type:
          - array
          - 'null'
          items:
            type:
            - object
            - 'null'
            properties:
              phone_number:
                type:
                - string
                - 'null'
                description: Phone number
              extension:
                type:
                - object
                - 'null'
                properties:
                  id:
                    type:
                    - integer
                    - 'null'
                    minimum: 1
                    description: Extension ID
                  name:
                    type:
                    - string
                    - 'null'
                    description: Extension name
                  extension:
                    type:
                    - integer
                    - 'null'
                    minimum: 1
                    description: Extension number
                description: Extension that this member refers to
          description: Array of Member Objects
      required:
      - name
    List-Response:
      type: object
      properties:
        filters:
          type: object
        sort:
          type: object
        total:
          type: integer
          default: 0
        limit:
          type: integer
          default: 25
        offset:
          type: integer
          default: 0
        items:
          type: array
          items:
            type: object
            properties: {}
  securitySchemes:
    bearerAuth:
      type: http
      scheme: bearer
x-provenance:
  method: searched
  source: https://apidocs.phone.com/reference
  harvested: '2026-10-14'
  tool: harvest-readme-openapi.py
  note: Assembled verbatim from the OpenAPI definition ReadMe embeds in each operation page of the provider's developer portal; paths and components merged by API title, nothing authored.
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  - https://apidocs.phone.com/reference/get_v4-accounts-voip-id-conversations.md
  - https://apidocs.phone.com/reference/get_v4-accounts-voip-id-device-extensions-price-list.md
  - https://apidocs.phone.com/reference/get_v4-accounts-voip-id-devices-accessories-price-list.md
  - https://apidocs.phone.com/reference/get_v4-accounts-voip-id-devices-id-e911.md
  - https://apidocs.phone.com/reference/get_v4-accounts-voip-id-devices-id.md
  - https://apidocs.phone.com/reference/get_v4-accounts-voip-id-devices-price-list.md
  - https://apidocs.phone.com/reference/get_v4-accounts-voip-id-devices.md
  - https://apidocs.phone.com/reference/get_v4-accounts-voip-id-express-service-codes-id.md
  - https://apidocs.phone.com/reference/get_v4-accounts-voip-id-express-service-codes.md
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  - https://apidocs.phone.com/reference/get_v4-accounts-voip-id-extensions-extension-id-express-service-codes-id.md
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  - https://apidocs.phone.com/reference/get_v4-accounts-voip-id-extensions-extension-id-extensions.md
  - https://apidocs.phone.com/reference/get_v4-accounts-voip-id-extensions-extension-id-fax-id-download.md
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  - https://apidocs.phone.com/reference/get_v4-accounts-voip-id-extensions-extension-id-integrations-events-callbacks-id-health.md
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  - https://apidocs.phone.com/reference/get_v4-accounts-voip-id-extensions-extension-id-integrations-events-listeners.md
  - https://apidocs.phone.com/reference/get_v4-accounts-voip-id-extensions-extension-id-integrations-events-overview.md
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  - https://apidocs.phone.com/reference/get_v4-accounts-voip-id-extensions-extension-id-media-id-download.md
  - https://apidocs.phone.com/reference/get_v4-accounts-voip-id-extensions-extension-id-media-id-usage.md
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  - https://apidocs.phone.com/reference/get_v4-accounts-voip-id-extensions-extension-id-oauth-access-tokens-id.md
  - https://apidocs.phone.com/reference/get_v4-accounts-voip-id-extensions-extension-id-oauth-access-tokens.md
  - https://apidocs.phone.com/reference/get_v4-accounts-voip-id-extensions-extension-id-phone-numbers-id.md
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  - https://apidocs.phone.com/reference/get_v4-accounts-voip-id-extensions-extension-id-routes-id.md
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  - https://apidocs.phone.com/reference/get_v4-accounts-voip-id-extensions-extension-id-scheduled-requests-id.md
  - https://apidocs.phone.com/reference/get_v4-accounts-voip-id-extensions-extension-id-scheduled-requests.md


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# Full source: https://raw.githubusercontent.com/api-evangelist/phone-com/refs/heads/main/openapi/phone-com-queues-api-openapi.yml