Phone Com

Phone Com Queue Members API

Queues are used when you want to direct calls to a pool of phone numbers and/or extensions. A common utilization of queues is for Customer Service call centers. When a queue is configured on your phone number, Phone.com will route incoming calls to members of the queue. If a queue member is already on another call, our service rings the next phone number or extension in the queue. With Queue Members endpoints you can manage queue members without updating the entire queue.

GitHub OpenAPI

Operations 4

POST /v4/accounts/{voip_id}/queues/{queue_id}/members Create Queue Member #
GET /v4/accounts/{voip_id}/queues/{queue_id}/members List Queue Members #
GET /v4/accounts/{voip_id}/queues/{queue_id}/members/{id} Get Queue Member #
DELETE /v4/accounts/{voip_id}/queues/{queue_id}/members/{id} Delete Queue Member #

Documentation

📖
Documentation
https://docs.phone.com/
📖
APIReference
https://apidocs.phone.com/reference
📖
GettingStarted
https://docs.phone.com/aboutdevenv/aboutdevenvhome.html

Specifications

⚙
OpenAPI
https://raw.githubusercontent.com/api-evangelist/phone-com/refs/heads/main/openapi/phone-com-queue-members-api-openapi.yml

Schemas & Data

📊
JSONSchema
https://raw.githubusercontent.com/api-evangelist/phone-com/refs/heads/main/json-schema/phone-com-live-answer-schema.json
📊
JSONSchema
https://raw.githubusercontent.com/api-evangelist/phone-com/refs/heads/main/json-schema/phone-com-route-schema.json
📊
JSONSchema
https://raw.githubusercontent.com/api-evangelist/phone-com/refs/heads/main/json-schema/phone-com-extension-schema.json
📊
JSONSchema
https://raw.githubusercontent.com/api-evangelist/phone-com/refs/heads/main/json-schema/phone-com-events-overview-schema.json
📊
JSONSchema
https://raw.githubusercontent.com/api-evangelist/phone-com/refs/heads/main/json-schema/phone-com-account-schema.json
📊
JSONSchema
https://raw.githubusercontent.com/api-evangelist/phone-com/refs/heads/main/json-schema/phone-com-extension-contact-schema.json

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OpenAPI Specification

phone-com-queue-members-api-openapi.yml Raw ↑ 
openapi: 3.2.0
info:
  title: Phoenix API by Phone.com Queue Members API
  description: API
  version: 4.6.11
servers:
- url: https://api.phone.com
  description: Main production server
tags:
- name: Queue Members
  description: Queues are used when you want to direct calls to a pool of phone numbers and/or extensions. A common utilization of queues is for Customer Service call centers. When a queue is configured on your phone number, Phone.com will route incoming calls to members of the queue. If a queue member is already on another call, our service rings the next phone number or extension in the queue. With Queue Members endpoints you can manage queue members without updating the entire queue.
paths:
  /v4/accounts/{voip_id}/queues/{queue_id}/members:
    post:
      summary: Create Queue Member
      description: Add member to the queue
      tags:
      - Queue Members
      parameters:
      - name: voip_id
        in: path
        required: true
        schema:
          type: integer
          minimum: 1
      - name: queue_id
        in: path
        required: true
        schema:
          type: integer
          minimum: 1
      responses:
        '201':
          description: Created
          content:
            application/json:
              schema:
                type: object
                properties: {}
        '400':
          $ref: '#/components/responses/Bad-Request'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '402':
          $ref: '#/components/responses/Payment-Required'
        '403':
          $ref: '#/components/responses/Forbidden'
        '404':
          $ref: '#/components/responses/Not-Found'
        '409':
          $ref: '#/components/responses/Conflict'
        '422':
          $ref: '#/components/responses/Validation-Error'
        '429':
          $ref: '#/components/responses/Too-Many-Requests'
        '500':
          $ref: '#/components/responses/Internal-Server-Error'
      requestBody:
        description: Add member to the queue
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/QueueMember'
      security:
      - bearerAuth: []
      operationId: postV4AccountsByVoipIdQueuesByQueueIdMembers
      x-operation-id-source: derived
    get:
      summary: List Queue Members
      description: Returns list of the queue members
      tags:
      - Queue Members
      parameters:
      - name: voip_id
        in: path
        required: true
        schema:
          type: integer
          minimum: 1
      - name: queue_id
        in: path
        required: true
        schema:
          type: integer
          minimum: 1
      - in: query
        name: offset
        schema:
          type: integer
          minimum: 0
          default: 0
        required: false
        description: The number of items to skip before starting to collect the result set
      - in: query
        name: limit
        schema:
          type: integer
          minimum: 1
          maximum: 500
          default: 25
        required: false
        description: The number of items to return
      - in: query
        name: sort[id]
        description: Sort response
        required: false
        schema:
          type: string
          enum:
          - asc
          - desc
      - in: query
        name: include_subaccounts
        schema:
          type: integer
          minimum: 0
          default: 0
        required: false
        description: Send "1" if you want to add subaccounts data into output
      - in: query
        name: mode
        schema:
          type: string
          enum:
          - brief
          - full
          default: full
        required: false
        description: Defines mode of the data output (brief or full)
      responses:
        '200':
          description: OK
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/List-Response'
        '400':
          $ref: '#/components/responses/Bad-Request'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '402':
          $ref: '#/components/responses/Payment-Required'
        '403':
          $ref: '#/components/responses/Forbidden'
        '404':
          $ref: '#/components/responses/Not-Found'
        '409':
          $ref: '#/components/responses/Conflict'
        '422':
          $ref: '#/components/responses/Validation-Error'
        '429':
          $ref: '#/components/responses/Too-Many-Requests'
        '500':
          $ref: '#/components/responses/Internal-Server-Error'
      security:
      - bearerAuth: []
      operationId: getV4AccountsByVoipIdQueuesByQueueIdMembers
      x-operation-id-source: derived
  /v4/accounts/{voip_id}/queues/{queue_id}/members/{id}:
    get:
      summary: Get Queue Member
      description: Returns queue members
      tags:
      - Queue Members
      parameters:
      - name: voip_id
        in: path
        required: true
        schema:
          type: integer
          minimum: 1
      - name: queue_id
        in: path
        required: true
        schema:
          type: integer
          minimum: 1
      - name: id
        in: path
        required: true
        schema:
          type: integer
          minimum: 1
      - in: query
        name: mode
        schema:
          type: string
          enum:
          - brief
          - full
          default: full
        required: false
        description: Defines mode of the data output (brief or full)
      responses:
        '200':
          description: OK
          content:
            application/json:
              schema:
                type: object
                properties: {}
        '400':
          $ref: '#/components/responses/Bad-Request'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '402':
          $ref: '#/components/responses/Payment-Required'
        '403':
          $ref: '#/components/responses/Forbidden'
        '404':
          $ref: '#/components/responses/Not-Found'
        '409':
          $ref: '#/components/responses/Conflict'
        '422':
          $ref: '#/components/responses/Validation-Error'
        '429':
          $ref: '#/components/responses/Too-Many-Requests'
        '500':
          $ref: '#/components/responses/Internal-Server-Error'
      security:
      - bearerAuth: []
      operationId: getV4AccountsByVoipIdQueuesByQueueIdMembersById
      x-operation-id-source: derived
    delete:
      summary: Delete Queue Member
      description: Remove member of the queue
      tags:
      - Queue Members
      parameters:
      - name: voip_id
        in: path
        required: true
        schema:
          type: integer
          minimum: 1
      - name: queue_id
        in: path
        required: true
        schema:
          type: integer
          minimum: 1
      - name: id
        in: path
        required: true
        schema:
          type: integer
          minimum: 1
      responses:
        '200':
          description: OK
          content:
            application/json:
              schema:
                type: object
                properties: {}
        '400':
          $ref: '#/components/responses/Bad-Request'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '402':
          $ref: '#/components/responses/Payment-Required'
        '403':
          $ref: '#/components/responses/Forbidden'
        '404':
          $ref: '#/components/responses/Not-Found'
        '409':
          $ref: '#/components/responses/Conflict'
        '422':
          $ref: '#/components/responses/Validation-Error'
        '429':
          $ref: '#/components/responses/Too-Many-Requests'
        '500':
          $ref: '#/components/responses/Internal-Server-Error'
      security:
      - bearerAuth: []
      operationId: deleteV4AccountsByVoipIdQueuesByQueueIdMembersById
      x-operation-id-source: derived
components:
  responses:
    Unauthorized:
      description: Unauthorized
      content:
        application/json:
          schema:
            type: object
            properties:
              '@error':
                type: object
                properties:
                  '@message':
                    type: string
                  '@httpStatusCode':
                    type: integer
                  '@time':
                    type: string
                  '@code':
                    type: string
                  '@details':
                    type: string
              error:
                type: string
              error_description:
                type: string
    Not-Found:
      description: Not Found
      content:
        application/json:
          schema:
            type: object
            properties:
              '@error':
                type: object
                properties:
                  '@message':
                    type: string
                  '@httpStatusCode':
                    type: integer
                  '@time':
                    type: string
    Forbidden:
      description: Forbidden
      content:
        application/json:
          schema:
            type: object
            properties:
              '@error':
                type: object
                properties:
                  '@message':
                    type: string
                  '@httpStatusCode':
                    type: integer
                  '@time':
                    type: string
    Conflict:
      description: Conflict
      content:
        application/json:
          schema:
            type: object
            properties:
              '@error':
                type: object
                properties:
                  '@message':
                    type: string
                  '@httpStatusCode':
                    type: integer
                  '@time':
                    type: string
                  '@messages':
                    type: array
                    items:
                      type: object
                      properties: {}
    Internal-Server-Error:
      description: Internal Server Error
      content:
        application/json:
          schema:
            type: object
            properties:
              '@error':
                type: object
                properties:
                  '@message':
                    type: string
                  '@httpStatusCode':
                    type: integer
                  '@time':
                    type: string
                  '@code':
                    type: string
                  '@details':
                    type: string
              error:
                type: string
              error_description:
                type: string
    Validation-Error:
      description: Validation failed
      content:
        application/json:
          schema:
            type: object
            properties:
              '@error':
                type: object
                properties:
                  '@message':
                    type: string
                  '@httpStatusCode':
                    type: integer
                  '@time':
                    type: string
                  fields:
                    type: object
    Too-Many-Requests:
      description: Too Many Requests
      content:
        application/json:
          schema:
            type: object
            properties:
              '@error':
                type: object
                properties:
                  '@message':
                    type: string
                  '@httpStatusCode':
                    type: integer
                  '@time':
                    type: string
                  '@rateLimit':
                    type: object
                    properties:
                      RateLimit-Limit:
                        type: integer
                      RateLimit-Remaining:
                        type: integer
                      RateLimit-Reset:
                        type: integer
                      Retry-After:
                        type: integer
    Bad-Request:
      description: Bad Request
      content:
        application/json:
          schema:
            type: object
            properties:
              '@error':
                type: object
                properties:
                  '@message':
                    type: string
                  '@httpStatusCode':
                    type: integer
                  '@time':
                    type: string
    Payment-Required:
      description: Payment Required
      content:
        application/json:
          schema:
            type: object
            properties:
              '@error':
                type: object
                properties:
                  '@message':
                    type: string
                  '@httpStatusCode':
                    type: integer
                  '@time':
                    type: string
  schemas:
    QueueMember:
      title: QueueMember
      type: object
      properties:
        priority:
          type:
          - integer
          - 'null'
          description: Queue member's priority (next one will be used by default)
        phone_number:
          type:
          - string
          - 'null'
          description: Phone number of the queue member (required if Extension is not provided)
        extension:
          type:
          - object
          - 'null'
          properties:
            id:
              type:
              - integer
              - 'null'
              minimum: 1
              description: Look for extension by ID
            name:
              type:
              - string
              - 'null'
              description: Look for extension by name
            extension:
              type:
              - integer
              - 'null'
              minimum: 1
              description: Look for extension by extension number
          description: Extension of the queue member (required if Phone number is not provided)
    List-Response:
      type: object
      properties:
        filters:
          type: object
        sort:
          type: object
        total:
          type: integer
          default: 0
        limit:
          type: integer
          default: 25
        offset:
          type: integer
          default: 0
        items:
          type: array
          items:
            type: object
            properties: {}
  securitySchemes:
    bearerAuth:
      type: http
      scheme: bearer
x-provenance:
  method: searched
  source: https://apidocs.phone.com/reference
  harvested: '2026-10-14'
  tool: harvest-readme-openapi.py
  note: Assembled verbatim from the OpenAPI definition ReadMe embeds in each operation page of the provider's developer portal; paths and components merged by API title, nothing authored.
  assembled_from:
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  - https://apidocs.phone.com/reference/delete_v4-accounts-voip-id-extensions-extension-id-conversations-id.md
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