Papercups Conversations API

openapi: 3.0.1
info:
  title: Papercups Conversations API
  description: REST API for Papercups, the open-source customer-messaging and live-chat platform built on Elixir/Phoenix. Covers the documented conversations, messages, and customers resources plus the authenticated user endpoint. Authentication uses a Bearer API key (available from the Papercups dashboard). The hosted instance is at https://app.papercups.io; self-hosted deployments expose the same paths on their own host. Papercups is in maintenance mode (community-maintained).
  termsOfService: https://papercups.io
  contact:
    name: Papercups
    url: https://github.com/papercups-io/papercups
  license:
    name: MIT
    url: https://github.com/papercups-io/papercups/blob/master/LICENSE
  version: '1.0'
servers:
- url: https://app.papercups.io/api/v1
  description: Papercups hosted instance
- url: https://{host}/api/v1
  description: Self-hosted Papercups instance
  variables:
    host:
      default: app.papercups.io
      description: Hostname of your self-hosted Papercups deployment
security:
- bearerAuth: []
tags:
- name: Conversations
  description: Threads of messages between customers and agents.
paths:
  /conversations:
    get:
      operationId: listConversations
      tags:
      - Conversations
      summary: List conversations
      description: Lists conversations. Supports filtering by status, priority, customer_id, and assignee_id via query parameters.
      parameters:
      - name: status
        in: query
        required: false
        schema:
          type: string
          enum:
          - open
          - closed
      - name: priority
        in: query
        required: false
        schema:
          type: string
          enum:
          - priority
          - not_priority
      - name: customer_id
        in: query
        required: false
        schema:
          type: string
      - name: assignee_id
        in: query
        required: false
        schema:
          type: string
      responses:
        '200':
          description: OK
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ConversationListResponse'
        '401':
          $ref: '#/components/responses/Unauthorized'
    post:
      operationId: createConversation
      tags:
      - Conversations
      summary: Create a conversation
      requestBody:
        required: true
        content:
          application/json:
            schema:
              type: object
              properties:
                conversation:
                  $ref: '#/components/schemas/ConversationInput'
      responses:
        '201':
          description: Created
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ConversationResponse'
        '401':
          $ref: '#/components/responses/Unauthorized'
  /conversations/{id}:
    parameters:
    - $ref: '#/components/parameters/IdParam'
    get:
      operationId: getConversation
      tags:
      - Conversations
      summary: Retrieve a conversation
      responses:
        '200':
          description: OK
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ConversationResponse'
        '404':
          $ref: '#/components/responses/NotFound'
    put:
      operationId: updateConversation
      tags:
      - Conversations
      summary: Update a conversation
      description: Update conversation status, priority, or assignee.
      requestBody:
        required: true
        content:
          application/json:
            schema:
              type: object
              properties:
                conversation:
                  $ref: '#/components/schemas/ConversationInput'
      responses:
        '200':
          description: OK
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ConversationResponse'
        '404':
          $ref: '#/components/responses/NotFound'
    delete:
      operationId: deleteConversation
      tags:
      - Conversations
      summary: Delete a conversation
      responses:
        '204':
          description: No Content
        '404':
          $ref: '#/components/responses/NotFound'
components:
  responses:
    Unauthorized:
      description: Missing or invalid API key
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/Error'
    NotFound:
      description: Resource not found
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/Error'
  schemas:
    ConversationListResponse:
      type: object
      properties:
        data:
          type: array
          items:
            $ref: '#/components/schemas/Conversation'
    Conversation:
      type: object
      properties:
        id:
          type: string
        account_id:
          type: string
        customer_id:
          type: string
        assignee_id:
          type: string
          nullable: true
        status:
          type: string
          enum:
          - open
          - closed
        priority:
          type: string
          enum:
          - priority
          - not_priority
        source:
          type: string
        read:
          type: boolean
        inserted_at:
          type: string
          format: date-time
        updated_at:
          type: string
          format: date-time
    ConversationInput:
      type: object
      properties:
        customer_id:
          type: string
        assignee_id:
          type: string
        status:
          type: string
          enum:
          - open
          - closed
        priority:
          type: string
          enum:
          - priority
          - not_priority
        source:
          type: string
    ConversationResponse:
      type: object
      properties:
        data:
          $ref: '#/components/schemas/Conversation'
    Error:
      type: object
      properties:
        error:
          type: object
          properties:
            status:
              type: integer
            message:
              type: string
  parameters:
    IdParam:
      name: id
      in: path
      required: true
      schema:
        type: string
      description: Resource identifier (UUID).
  securitySchemes:
    bearerAuth:
      type: http
      scheme: bearer
      description: 'Bearer API key (personal API key / token) from the Papercups dashboard, sent as `Authorization: Bearer <API_KEY>`.'