Otter Manager Orders Webhooks API
The Manager Orders Webhooks API from Otter — 0 operation(s) for manager orders webhooks.
The Manager Orders Webhooks API from Otter — 0 operation(s) for manager orders webhooks.
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openapi: 3.2.0
info:
title: Otter Manager Orders Webhooks API
version: v1
contact:
name: Kin Lane
email: kin@apievangelist.com
license:
name: Proprietary
x-generated-from: documentation
x-last-validated: '2026-06-03'
x-source-url: https://developer-guides.tryotter.com/api-reference/
description: 'Operations tagged Manager Orders Webhooks across 19 of this provider''s published API definitions: otter-account-pairing-endpoints-api-openapi.yml, otter-auth-endpoints-api-openapi.yml, otter-callback-endpoints-api-openapi.yml, otter-delivery-endpoints-api-openapi.yml, otter-direct-orders-endpoints-api-openapi.yml, otter-finance-endpoints-api-openapi.yml, otter-inventory-endpoints-api-openapi.yml, otter-manager-loyalty-endpoints-api-openapi.yml, otter-manager-menu-endpoints-api-openapi.yml, otter-manager-order-endpoints-api-openapi.yml, otter-manager-storefront-endpoints-api-openapi.yml, otter-market-intel-endpoints-api-openapi.yml, otter-menus-endpoints-api-openapi.yml, otter-orders-endpoints-api-openapi.yml, otter-organization-endpoints-api-openapi.yml, otter-ping-endpoints-api-openapi.yml, otter-reports-endpoints-api-openapi.yml, otter-reviews-endpoints-api-openapi.yml, otter-storefront-endpoints-api-openapi.yml. Each path carries the servers of the definition it was published in.'
servers:
- url: https://{public-api-url}/
description: Otter Public API base URL. The concrete host is provisioned per integration partner/account via your Otter account representative; substitute the value provided during onboarding.
variables:
public-api-url:
default: public-api-url
description: Account-specific Public API host provided by Otter during onboarding.
tags:
- name: Manager Orders Webhooks
paths: {}
webhooks:
orderCreate:
post:
tags:
- Manager Orders Webhooks
summary: Otter Order Creation Webhook
operationId: orderCreateWebhook
requestBody:
content:
application/json:
schema:
allOf:
- $ref: '#/components/schemas/EventNotification'
- type: object
properties:
metadata:
type: object
properties:
payload:
$ref: '#/components/schemas/Order'
- example:
eventType: orders.new_order
examples:
OrderCreateWebhookRequestExample:
summary: Default orderCreateWebhook request
x-microcks-default: true
value:
eventId: c75d9460-5d48-423d-8d01-f825fd5b1672
eventTime: '2007-12-03T10:15:30+01:00'
eventType: orders.new_order
metadata:
payload:
externalIdentifiers: {}
currencyCode: EUR
status: NEW_ORDER
items:
- {}
orderedAt: '2007-12-03T10:15:30+01:00'
customer: {}
customerNote: Please include extra napkins!
deliveryInfo: {}
orderTotal: {}
orderTotalV2: {}
customerPayments:
- {}
fulfillmentInfo: {}
promotionsDetails:
- {}
preparationTime: {}
responses:
'200':
$ref: '#/components/responses/200'
'202':
$ref: '#/components/responses/202'
x-microcks-operation:
delay: 0
dispatcher: FALLBACK
servers:
- url: https://{public-api-url}/
description: Otter Public API base URL. The concrete host is provisioned per integration partner/account via your Otter account representative; substitute the value provided during onboarding.
variables:
public-api-url:
default: public-api-url
description: Account-specific Public API host provided by Otter during onboarding.
orderUpdate:
post:
tags:
- Manager Orders Webhooks
summary: Otter Order Update Webhook
operationId: orderUpdateWebhook
requestBody:
content:
application/json:
schema:
allOf:
- $ref: '#/components/schemas/EventNotification'
- type: object
properties:
metadata:
type: object
properties:
payload:
$ref: '#/components/schemas/Order'
- example:
eventType: orders.update
examples:
OrderUpdateWebhookRequestExample:
summary: Default orderUpdateWebhook request
x-microcks-default: true
value:
eventId: c75d9460-5d48-423d-8d01-f825fd5b1672
eventTime: '2007-12-03T10:15:30+01:00'
eventType: orders.update
metadata:
payload:
externalIdentifiers: {}
currencyCode: EUR
status: NEW_ORDER
items:
- {}
orderedAt: '2007-12-03T10:15:30+01:00'
customer: {}
customerNote: Please include extra napkins!
deliveryInfo: {}
orderTotal: {}
orderTotalV2: {}
customerPayments:
- {}
fulfillmentInfo: {}
promotionsDetails:
- {}
preparationTime: {}
responses:
'200':
$ref: '#/components/responses/200'
'202':
$ref: '#/components/responses/202'
x-microcks-operation:
delay: 0
dispatcher: FALLBACK
servers:
- url: https://{public-api-url}/
description: Otter Public API base URL. The concrete host is provisioned per integration partner/account via your Otter account representative; substitute the value provided during onboarding.
variables:
public-api-url:
default: public-api-url
description: Account-specific Public API host provided by Otter during onboarding.
orderConfirm:
post:
tags:
- Manager Orders Webhooks
summary: Otter Order Confirm Notification Webhook
operationId: orderConfirmWebhook
requestBody:
content:
application/json:
schema:
allOf:
- $ref: '#/components/schemas/EventNotification'
- type: object
properties:
metadata:
type: object
properties:
payload:
$ref: '#/components/schemas/OrderConfirmEvent'
- example:
eventType: orders.confirm
examples:
OrderConfirmWebhookRequestExample:
summary: Default orderConfirmWebhook request
x-microcks-default: true
value:
eventId: c75d9460-5d48-423d-8d01-f825fd5b1672
eventTime: '2007-12-03T10:15:30+01:00'
eventType: orders.confirm
metadata:
payload:
orderId: 69f60a06-c335-46d9-b5a1-97f1a211c514
responses:
2XX:
$ref: '#/components/responses/2XX'
x-microcks-operation:
delay: 0
dispatcher: FALLBACK
servers:
- url: https://{public-api-url}/
description: Otter Public API base URL. The concrete host is provisioned per integration partner/account via your Otter account representative; substitute the value provided during onboarding.
variables:
public-api-url:
default: public-api-url
description: Account-specific Public API host provided by Otter during onboarding.
orderReady:
post:
tags:
- Manager Orders Webhooks
summary: Otter Order Ready Status Notification Webhook
operationId: orderReady
requestBody:
content:
application/json:
schema:
allOf:
- $ref: '#/components/schemas/EventNotification'
- type: object
properties:
metadata:
type: object
properties:
payload:
$ref: '#/components/schemas/OrderReadyEvent'
- example:
eventType: orders.order_ready
examples:
OrderReadyRequestExample:
summary: Default orderReady request
x-microcks-default: true
value:
eventId: c75d9460-5d48-423d-8d01-f825fd5b1672
eventTime: '2007-12-03T10:15:30+01:00'
eventType: orders.order_ready
metadata:
payload:
orderId: 69f60a06-c335-46d9-b5a1-97f1a211c514
responses:
2XX:
$ref: '#/components/responses/2XX'
x-microcks-operation:
delay: 0
dispatcher: FALLBACK
servers:
- url: https://{public-api-url}/
description: Otter Public API base URL. The concrete host is provisioned per integration partner/account via your Otter account representative; substitute the value provided during onboarding.
variables:
public-api-url:
default: public-api-url
description: Account-specific Public API host provided by Otter during onboarding.
orderHandedOff:
post:
tags:
- Manager Orders Webhooks
summary: Otter Order Handed Off Status Notification Webhook
operationId: orderHandedOff
requestBody:
content:
application/json:
schema:
allOf:
- $ref: '#/components/schemas/EventNotification'
- type: object
properties:
metadata:
type: object
properties:
payload:
$ref: '#/components/schemas/OrderHandedOffEvent'
- example:
eventType: orders.order_handed_off
examples:
OrderHandedOffRequestExample:
summary: Default orderHandedOff request
x-microcks-default: true
value:
eventId: c75d9460-5d48-423d-8d01-f825fd5b1672
eventTime: '2007-12-03T10:15:30+01:00'
eventType: orders.order_handed_off
metadata:
payload:
orderId: 69f60a06-c335-46d9-b5a1-97f1a211c514
courierPhone: 415-234-3212
courierBodyTempFahrenheit: 36.6
isCourierWearingMask: true
responses:
2XX:
$ref: '#/components/responses/2XX'
x-microcks-operation:
delay: 0
dispatcher: FALLBACK
servers:
- url: https://{public-api-url}/
description: Otter Public API base URL. The concrete host is provisioned per integration partner/account via your Otter account representative; substitute the value provided during onboarding.
variables:
public-api-url:
default: public-api-url
description: Account-specific Public API host provided by Otter during onboarding.
orderFulfilled:
post:
tags:
- Manager Orders Webhooks
summary: Otter Order Fulfilled Status Notification Webhook
operationId: orderFulfilled
requestBody:
content:
application/json:
schema:
allOf:
- $ref: '#/components/schemas/EventNotification'
- type: object
properties:
metadata:
type: object
properties:
payload:
$ref: '#/components/schemas/OrderFulfilledEvent'
- example:
eventType: orders.order_fulfilled
examples:
OrderFulfilledRequestExample:
summary: Default orderFulfilled request
x-microcks-default: true
value:
eventId: c75d9460-5d48-423d-8d01-f825fd5b1672
eventTime: '2007-12-03T10:15:30+01:00'
eventType: orders.order_fulfilled
metadata:
payload:
orderId: 69f60a06-c335-46d9-b5a1-97f1a211c514
responses:
2XX:
$ref: '#/components/responses/2XX'
x-microcks-operation:
delay: 0
dispatcher: FALLBACK
servers:
- url: https://{public-api-url}/
description: Otter Public API base URL. The concrete host is provisioned per integration partner/account via your Otter account representative; substitute the value provided during onboarding.
variables:
public-api-url:
default: public-api-url
description: Account-specific Public API host provided by Otter during onboarding.
components:
schemas:
PreparationTime:
type:
- object
- 'null'
description: Preparation time information for an order.
properties:
estimatedPreparationTime:
type: string
description: Preparation time estimated by the order provider. Use the Standard ISO 8601 Duration format (E.g. PT1H30M for 1 hour, 30 minutes).
example: PT30M
SignatureRequirement:
type:
- object
- 'null'
properties:
enabled:
type: boolean
description: Marks the signature requirement as required.
example: true
collectSignerName:
type: boolean
description: Whether the signer's name should be collected.
example: true
collectSignerRelationship:
type: boolean
description: Whether the signer's relationship with the intended recipient should be collected.
example: true
description: Enables and configure the signature requirement.
PaymentDetailsBecs:
type: object
description: Details of a BECS payment method in Australia.
properties:
mandateStatus:
$ref: '#/components/schemas/MandateStatus'
lastFour:
type: string
description: The last four digits of the BECS account.
example: '3210'
bsbNumber:
type: string
description: The BSB number of the BECS account.
example: 062-001
mandateId:
type: string
description: The mandate ID for the BECS account.
example: becs_mandate_789
url:
type: string
description: The URL for the BECS payment details.
example: http://example.com/becs
RecordProviderType:
type: string
enum:
- ALLINPAY
- CHECKOUT
- CSS
- MERCADO_PAGO
- OLIVENETWORKS
- SHOUQIANBA
- STRIPE
- UNIONPAY
- VAN_DAOU
- VAN_JTNET
- VAN_KICC
- VAN_KIS
- VAN_KOVAN
- VAN_KSNET
- VAN_NICE
- VAN_SMARTRO
- UNKNOWN
example: STRIPE
description: The type of payment provider.
SourceExternalIdentifiers:
type:
- object
- 'null'
properties:
id:
type: string
description: Unique ID for the order that was placed.
example: 69f60a06-c335-46d9-b5a1-97f1a211c514
friendlyId:
type: string
description: ID used for driver pickup and restaurant management.
example: ABCDE
source:
type: string
description: Describes the source of the order, typically from a food ordering marketplace.
example: ubereats
sourceType:
type: string
description: source type of the order
enum:
- POINT_OF_SALE
- ORDERING_MARKETPLACE
- AGGREGATOR
- CUSTOMER_INTERACTION
example: POINT_OF_SALE
sourceExternalIdentifiers:
$ref: '#/components/schemas/SourceExternalIdentifiers'
description: The external identifiers.
Address:
type:
- object
- 'null'
properties:
fullAddress:
type:
- string
- 'null'
description: Full, human comprehensible address. It is usually formatted in the order appropriate for your locale.
example: 123 Sample Street Ste 100, San Francisco, CA 94103
postalCode:
type: string
description: Postal code of the address.
example: '20500'
city:
type: string
description: The city/town portion of the address.
example: Washington
state:
type: string
description: Highest administrative subdivision which is used for postal addresses of a country or region. For example, this can be a state, a province, or a prefecture.
example: DC
countryCode:
type: string
description: CLDR country code. See http://cldr.unicode.org/
example: US
addressLines:
type:
- array
- 'null'
description: Address lines (e.g. street, PO Box, or company name) or the full single line address (e.g. street, city, state, country, zip).
example:
- 1600 Pennsylvania Avenue NW
- 123 Sample Street Ste 100, San Francisco, CA 94103
items:
type: string
linesOfAddress:
type:
- array
- 'null'
deprecated: true
description: 'Deprecated: use addressLines. Address lines (e.g. street, PO Box, or company name) or the full single line address (e.g. street, city, state, country, zip).'
example:
- 1600 Pennsylvania Avenue NW
- 123 Sample Street Ste 100, San Francisco, CA 94103
items:
type: string
location:
$ref: '#/components/schemas/Location'
description: Order delivery address.
PaymentDetailsSepa:
type: object
description: Details of a SEPA payment method in EU countries.
properties:
mandateStatus:
$ref: '#/components/schemas/MandateStatus'
lastFour:
type: string
description: The last four digits of the SEPA account.
example: '4321'
branchCode:
type: string
description: The branch code of the SEPA account.
example: branch_001
bankCode:
type: string
description: The bank code of the SEPA account.
example: bank_001
countryCode:
type: string
description: The country code of the SEPA account.
example: DE
mandateId:
type: string
description: The mandate ID for the SEPA account.
example: sepa_mandate_012
reference:
type: string
description: The reference for the SEPA payment.
example: reference_xyz
url:
type: string
description: The URL for the SEPA payment details.
example: http://example.com/sepa
FulfillmentInfo:
type:
- object
- 'null'
properties:
pickupTime:
type:
- string
- 'null'
description: Time (in UTC) specified by the provider when the courier or customer is expected to pick up the order.
format: date-time
example: '2007-12-03T10:15:30+01:00'
estimatedPickupTime:
type:
- string
- 'null'
description: Time (in UTC) estimated by the platform when the courier or customer is likely to pick up the order. This estimation takes into account preparation time, order readiness, and other logistical factors.
format: date-time
example: '2007-12-03T10:15:30+01:00'
deliveryTime:
type:
- string
- 'null'
description: Estimated time (in UTC) when the order is expected to be delivered. This should be filled in if FulfillmentMode is delivery.
format: date-time
example: '2007-12-03T10:15:30+01:00'
fulfillmentMode:
type: string
description: How an order is expected to be fulfilled.
default: DELIVERY
enum:
- DELIVERY
- RESTAURANT_DELIVERY
- PICKUP
- DINE_IN
- DRIVE_THROUGH
example: DELIVERY
schedulingType:
type:
- string
- 'null'
description: Describes whether this order should be cooked as soon as possible, or some time in the future. Please use the pickupTime and/or deliveryTime to indicate when. If no scheduling type is provided, we assume the order should be prepared as soon as possible.
enum:
- ASAP
- FIXED_TIME
example: ASAP
courierStatus:
type:
- string
- 'null'
description: The status of the courier.
enum:
- COURIER_ASSIGNED
- COURIER_ON_ROUTE_TO_PICKUP
- COURIER_ARRIVED
- COURIER_PICKED_UP_FOOD
- COURIER_COMPLETED
example: COURIER_ASSIGNED
tableIdentifier:
type:
- string
- 'null'
description: The table identification for dine-in orders.
example: R-45
description: Information on order fulfillment.
Person:
type:
- object
- 'null'
properties:
name:
type:
- string
- 'null'
description: The person's name as it should be displayed.
example: Jane Doe
maxLength: 255
phone:
type:
- string
- 'null'
description: The person's phone number.
example: +1-555-555-5555
maxLength: 25
phoneCode:
type:
- string
- 'null'
description: A code or extension of the phone number.
example: 111 11 111
maxLength: 25
email:
type:
- string
- 'null'
description: The person's email address.
example: email@email.com
personalIdentifiers:
$ref: '#/components/schemas/PersonalIdentifiers'
description: The recipient information.
CustomerPayment:
required:
- paymentMethod
- processingStatus
- value
type: object
properties:
value:
type: number
description: The portion of the overall amount that needs to be paid.
example: 2
processingStatus:
type: string
description: The processing status of the payment. (PROCESSED is only valid when the payment method is CARD)
enum:
- COLLECTABLE
- PROCESSED
example: COLLECTABLE
paymentMethod:
type: string
description: The method of payment.
enum:
- CASH
- CARD
- UNKNOWN
- OTHER
- CHEQUE
- GIFT_CARD
example: CASH
paymentAuthorizer:
type:
- string
- 'null'
description: A payment system type responsible for a card transaction (containing information for payment network and payment type).
enum:
- UNKNOWN_TYPE
- OTHER_TYPE
- MASTERCARD
- MASTERCARD_MAESTRO
- MASTERCARD_DEBIT
- VISA
- VISA_DEBIT
- AMEX
- VISA_ELECTORN
- DINERS
- ELO
- ELO_DEBIT
- HIPERCARD
- BANRICOMPRAS
- BANRICOMPRAS_DEBIT
- NUGO
- GOODCARD
- VERDECARD
- CARNET
- CHEF_CARD
- GER_CC_CREDITO
- TERMINAL_BANCARIA
- DEBIT
- QR_CODE
- RAPPI_PAY
- DISCOVER
- VALE_GREEN_CARD_PAPEL
- VALE_GREEN_CARD_CARD
- VALE_REFEISUL
- VALE_VEROCARD
- VALE_VR_SMART
- VALE_SODEXO
- VALE_TICKET_RESTAURANTE
- VALE_ALELO
- VALE_BEN_VIS
- VALE_COOPER_CARD
- NUTRICARD_REFEICAO_E_ALIMENTACAO
- APPLE_PAY_MASTERCARD
- APPLE_PAY_VISA
- APPLE_PAY_AMEX
- GOOGLE_PAY_ELO
- GOOGLE_PAY_MASTERCARD
- GOOGLE_PAY_VISA
- MOVILE_PAY
- MOVILE_PAY_AMEX
- MOVILE_PAY_DINERS
- MOVILE_PAY_ELO
- MOVILE_PAY_HIPERCARD
- MOVILE_PAY_MASTERCARD
- MOVILE_PAY_VISA
- IFOOD_CORP
- LOOP_CLUB
- PAYPAL
- PSE
- PIX
example: UNKNOWN_TYPE
cardInfo:
deprecated: true
$ref: '#/components/schemas/CardInfo'
externalPaymentType:
type:
- string
- 'null'
description: External payment type string. Should be only used if not mapped by any value of paymentAuthorizer, and it's value is OTHER_TYPE.
example: string
paymentRecords:
type:
- array
- 'null'
description: '[WIP - in development, not supported yet] List of payment records, including method and card details and ids from payment processing entities.'
items:
$ref: '#/components/schemas/PaymentRecord'
loyaltyInfo:
$ref: '#/components/schemas/LoyaltyInfo'
PersonalIdentifiers:
type:
- object
- 'null'
properties:
taxIdentificationNumber:
type:
- string
- 'null'
description: Person tax identification number.
example: 1234567890
serviceProviderId:
type:
- string
- 'null'
description: External service provider ID i.e. Courier Id.
example: 12345ba6-789e-123f-4e56-d78db90d123b
description: The person's personal identifiers (e.g. tax identification number).
VerificationRequirements:
type:
- object
- 'null'
properties:
signatureRequirement:
$ref: '#/components/schemas/SignatureRequirement'
pictureRequirement:
$ref: '#/components/schemas/PictureRequirement'
description: Verification requirements for the delivery.
MandateStatus:
type: string
enum:
- ACTIVE
- INACTIVE
- PENDING
description: The status of the mandate.
example: ACTIVE
CompositeFinanceLine:
required:
- breakdown
type: object
properties:
breakdown:
type: array
minItems: 1
description: Breakdown values for the finance line.
items:
$ref: '#/components/schemas/SimpleFinanceLine'
description: composite finance line can represent a value, tax and VAT for a given line as a list of SimpleFinanceLine objects
SimpleFinanceLine:
required:
- subType
- name
- value
type: object
properties:
subType:
type: string
enum:
- VALUE
- TAX
- VALUE_WITH_TAX
- VAT
description: type of the finance line.
example: VALUE
name:
type: string
description: name of the finance line.
example: sales tax.
value:
type: number
description: money amount.
example: 3.4
description: simple finance line.
CardInfo:
required:
- paymentNetwork
- type
type:
- object
- 'null'
deprecated: true
description: Additional card information.
properties:
paymentNetwork:
type: string
description: The payment network (aka card brand or card scheme) for this card.
enum:
- MASTERCARD
- MASTERCARD_MAESTRO
- VISA
- AMEX
- DINERS
- ELO
- HIPERCARD
- BANRICOMPRAS
- NUGO
- GOODCARD
- ELO_MAIS
- GREENCARD
- VEROCARD
- COOPER
- NUTRICARD
- VR
- SODEXO
- OTHER
example: MASTERCARD
type:
type: string
description: The payment type of the card.
enum:
- CREDIT
- DEBIT
- VOUCHER
- OTHER
example: CREDIT
Courier:
type:
- object
- 'null'
properties:
name:
type:
- string
- 'null'
description: The person's name as it should be displayed.
example: Jane Doe
phone:
type:
- string
- 'null'
description: The person's phone number.
example: +1-555-555-5555
phoneCode:
type:
- string
- 'null'
description: A code or extension of the phone number.
example: 111 11 111
email:
type:
- string
- 'null'
description: The person's email address.
example: email@email.com
personalIdentifiers:
$ref: '#/components/schemas/PersonalIdentifiers'
description: Details about the delivery courier.
PictureRequirement:
type:
- object
- 'null'
properties:
enabled:
type: boolean
description: Marks the picture requirement as required.
example: true
description: Enables and configure the picture requirement.
PaymentDetailsBacs:
type: object
description: Details of a BACS payment method in the UK.
properties:
mandateStatus:
$ref: '#/components/schemas/MandateStatus'
lastFour:
type: string
description: The last four digits of the BACS account.
example: '9876'
sortCode:
type: string
description: The sort code of the BACS account.
example: 12-34-56
mandateId:
type: string
description: The mandate ID for the BACS account.
example: mandate_123
reference:
type: string
description: The reference for the BACS payment.
example: reference_abc
url:
type: string
description: The URL for the BACS payment details.
example: http://example.com/bacs
CustomerPaymentV2:
type:
- object
- 'null'
properties:
customerPaymentDue:
type:
- number
- 'null'
description: The portion of the overall order cost that will be collected when the order is delivered, or when picked up by the customer at the store. This field should not be set if the order was pre-paid.
example: 1
customerPrepayment:
type:
- number
- 'null'
description: The portion of the overall order cost that was paid upfront by the customer (online payment), with the remaining portion in the customerPaymentDue. In most cases the order value will be covered entirely by prepayment or entirely by payment_due. But in some cases mixing is allowed.
example: 1
customerAmountToReturn:
type:
- number
- 'null'
description: "Change (cash back) to be returned to the customer by the courier or store when the order has payment due value.\n\n Scenario:\n 1. Customer places an order for $7.50.\n 2. In the service app, after selecting Cash as payment type, the customer is presented with an additional field to indicate that order will be paid with a single $20 bill.\n 3. When the order is delivered, the courier should have $12.50 in cash on hand to complete the transaction.\n"
example: 1
paymentDueToRestaurant:
type:
- number
- 'null'
description: The portion of the overall order cost that was received directly by restaurant/store when the order is delivered or picked up. Should be used wh
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