Oracle Hospitality CRM Async API

openapi: 3.2.0
info:
  title: OPERA Cloud CRM Asynchronous CRM Async API
  description: APIs to insert Stay Records related asynchronous functionality in OPERA.<br /><br /> Compatible with OPERA Cloud release 26.2.0.0.<br /><br /><p> This document and all content within is available under the Universal Permissive License v 1.0 (https://oss.oracle.com/licenses/upl). Copyright (c) 2020, 2026 Oracle and/or its affiliates.</p>
  version: 26.2.0.0
  termsOfService: https://www.oracle.com/legal/terms.html
  contact:
    email: hospitality_apis_ww_grp@oracle.com
  license:
    name: UPL
    url: https://opensource.org/licenses/upl
servers:
- url: /crm/async/v1
tags:
- name: CRMAsync
  description: The CRM Async Web Service provides capability to implement stay records related asynchronous operations in OPERA Cloud.
paths:
  /stayRecords:
    post:
      summary: This API facilitates uploading stage records to LCS.
      description: A user can upload various stay records to OPERA by specifying stay record column details in the request.<p><strong>OperationId:</strong>stayRecords</p>
      operationId: stayRecords
      x-interaction:
      - async-polling
      responses:
        '202':
          headers:
            Content-Language:
              description: Audience language
              x-example: en-GB
              schema:
                type: string
                pattern: '[a-zA-Z]{1,8}(-[a-zA-Z0-9]{1,8})*'
            Location:
              description: Location of process status resource
              schema:
                type: string
          description: HATEOAS links which help the consumer to navigate to resources
          content:
            application/json;charset=UTF-8:
              schema:
                $ref: '#/components/schemas/links'
        '400':
          $ref: '#/components/responses/400'
        '401':
          $ref: '#/components/responses/401'
        '403':
          $ref: '#/components/responses/403'
        '404':
          $ref: '#/components/responses/404'
        '405':
          $ref: '#/components/responses/405'
        '406':
          $ref: '#/components/responses/406'
        '413':
          $ref: '#/components/responses/413'
        '414':
          $ref: '#/components/responses/414'
        '415':
          $ref: '#/components/responses/415'
        '500':
          $ref: '#/components/responses/500'
        '502':
          $ref: '#/components/responses/502'
        '503':
          $ref: '#/components/responses/503'
      parameters:
      - $ref: '#/components/parameters/authKey'
      - $ref: '#/components/parameters/externalData'
      - $ref: '#/components/parameters/x-app-key'
      - $ref: '#/components/parameters/x-request-id'
      - $ref: '#/components/parameters/x-originating-application'
      - $ref: '#/components/parameters/x-hotelid'
      - $ref: '#/components/parameters/Accept-Language'
      tags:
      - CRMAsync
      requestBody:
        content:
          application/json;charset=UTF-8:
            schema:
              $ref: '#/components/schemas/stayRecords'
        description: Request object for uploading stage records to LCS asynchronously.
        required: true
  /stayRecords/{requestId}:
    head:
      summary: This API returns the status of asynchronous process scheduled for given id.
      description: Use this to check whether the request sent have been processed. <p><strong>OperationId:</strong>getStayRecordsProcessStatus</p>
      operationId: getStayRecordsProcessStatus
      responses:
        '200':
          headers:
            Content-Language:
              description: Audience language
              x-example: en-GB
              schema:
                type: string
                pattern: '[a-zA-Z]{1,8}(-[a-zA-Z0-9]{1,8})*'
            Status:
              description: Status of the requested process.
              schema:
                type: string
                enum:
                - Processing
                - Invalid
            Cache-Control:
              description: number of seconds to wait before polling again.
              x-example: max-age=10
              schema:
                type: string
          description: Response for status of scheduled asynchronous process.
        '201':
          headers:
            Content-Language:
              description: Audience language
              x-example: en-GB
              schema:
                type: string
                pattern: '[a-zA-Z]{1,8}(-[a-zA-Z0-9]{1,8})*'
            Status:
              description: Status of the requested process.
              schema:
                type: string
                enum:
                - Completed
            Location:
              description: Location of newly created resource once the status of process run is Complete.
              schema:
                type: string
          description: Response for status of scheduled asynchronous process.
        '400':
          $ref: '#/components/responses/400'
        '401':
          $ref: '#/components/responses/401'
        '403':
          $ref: '#/components/responses/403'
        '404':
          $ref: '#/components/responses/404'
        '405':
          $ref: '#/components/responses/405'
        '406':
          $ref: '#/components/responses/406'
        '413':
          $ref: '#/components/responses/413'
        '414':
          $ref: '#/components/responses/414'
        '415':
          $ref: '#/components/responses/415'
        '500':
          $ref: '#/components/responses/500'
        '502':
          $ref: '#/components/responses/502'
        '503':
          $ref: '#/components/responses/503'
      parameters:
      - name: requestId
        in: path
        required: true
        schema:
          type: string
          maxLength: 2000
          minLength: 1
      - $ref: '#/components/parameters/authKey'
      - $ref: '#/components/parameters/externalData'
      - $ref: '#/components/parameters/x-app-key'
      - $ref: '#/components/parameters/x-request-id'
      - $ref: '#/components/parameters/x-originating-application'
      - $ref: '#/components/parameters/x-hotelid'
      - $ref: '#/components/parameters/Accept-Language'
      tags:
      - CRMAsync
    get:
      summary: This API facilitates fetching the status for stay records uploaded.
      description: Use this to check whether the request sent have been processed. <p><strong>OperationId:</strong>getStayRecordsProcess</p>
      operationId: getStayRecordsProcess
      responses:
        '200':
          headers:
            Content-Language:
              description: Audience language
              x-example: en-GB
              schema:
                type: string
                pattern: '[a-zA-Z]{1,8}(-[a-zA-Z0-9]{1,8})*'
          description: Response for stay records uploaded
          content:
            application/json;charset=UTF-8:
              schema:
                $ref: '#/components/schemas/stayRecordStatus'
        '204':
          description: Stay Record not found.
        '400':
          $ref: '#/components/responses/400'
        '401':
          $ref: '#/components/responses/401'
        '403':
          $ref: '#/components/responses/403'
        '404':
          $ref: '#/components/responses/404'
        '405':
          $ref: '#/components/responses/405'
        '406':
          $ref: '#/components/responses/406'
        '413':
          $ref: '#/components/responses/413'
        '414':
          $ref: '#/components/responses/414'
        '415':
          $ref: '#/components/responses/415'
        '500':
          $ref: '#/components/responses/500'
        '502':
          $ref: '#/components/responses/502'
        '503':
          $ref: '#/components/responses/503'
      parameters:
      - name: requestId
        in: path
        required: true
        schema:
          type: string
          maxLength: 2000
          minLength: 1
      - $ref: '#/components/parameters/authKey'
      - $ref: '#/components/parameters/externalData'
      - $ref: '#/components/parameters/x-app-key'
      - $ref: '#/components/parameters/x-request-id'
      - $ref: '#/components/parameters/x-originating-application'
      - $ref: '#/components/parameters/x-hotelid'
      - $ref: '#/components/parameters/Accept-Language'
      tags:
      - CRMAsync
  /deleteSuspendedStays:
    delete:
      summary: This API facilitates deleting multiple suspended stay records based on criteria.
      description: This API can be used to delete multiple suspended stay records based on the available criteria. <p><strong>OperationId:</strong>deleteSuspendedStays</p>
      operationId: deleteSuspendedStays
      x-interaction:
      - async-polling
      responses:
        '202':
          headers:
            Content-Language:
              description: Audience language
              x-example: en-GB
              schema:
                type: string
                pattern: '[a-zA-Z]{1,8}(-[a-zA-Z0-9]{1,8})*'
            Location:
              description: Location of process status resource
              schema:
                type: string
          description: HATEOAS links which help the consumer to navigate to resources
          content:
            application/json;charset=UTF-8:
              schema:
                $ref: '#/components/schemas/links'
      parameters:
      - name: hotelId
        in: query
        required: false
        description: Hotel code.
        schema:
          type: string
          maxLength: 20
          minLength: 1
      - name: reservationStatus
        in: query
        required: false
        description: Status of reservation.
        schema:
          type: string
          maxLength: 20
          minLength: 1
      - name: importDate
        in: query
        required: false
        description: Date of creation or import of stay.
        schema:
          type: string
          format: date
      - name: importDateFrom
        in: query
        required: false
        description: From date of creation or import of stay.
        schema:
          type: string
          format: date
      - name: importDateTo
        in: query
        required: false
        description: To date of creation or import of stay.
        schema:
          type: string
          format: date
      - name: arrivalDateFrom
        in: query
        required: false
        description: From date of arrival of reservation.
        schema:
          type: string
          format: date
      - name: arrivalDateTo
        in: query
        required: false
        description: To date of arrival of reservation.
        schema:
          type: string
          format: date
      - name: departureDateFrom
        in: query
        required: false
        description: From date of departure of reservation.
        schema:
          type: string
          format: date
      - name: departureDateTo
        in: query
        required: false
        description: To date of departure of reservation.
        schema:
          type: string
          format: date
      - name: pmsResvConfNo
        in: query
        required: false
        description: Reservation confirmation number in PMS.
        schema:
          type: string
          maxLength: 50
          minLength: 1
      - name: clientID
        in: query
        required: false
        description: Client ID/Corp/IATA of the profile in central.
        schema:
          type: string
          maxLength: 20
          minLength: 1
      - name: pmsNameID
        in: query
        required: false
        description: Profile number in PMS.
        schema:
          type: string
          maxLength: 20
          minLength: 1
      - name: membershipType
        in: query
        required: false
        description: Membership type of the profile.
        schema:
          type: string
          maxLength: 20
          minLength: 1
      - name: membershipNo
        in: query
        required: false
        description: Membership number of the profile.
        schema:
          type: string
          maxLength: 50
          minLength: 1
      - name: errorDescription
        in: query
        required: false
        description: Suspended reason description.
        schema:
          type: string
          maxLength: 2000
          minLength: 1
      - $ref: '#/components/parameters/authKey'
      - $ref: '#/components/parameters/externalData'
      - $ref: '#/components/parameters/x-app-key'
      - $ref: '#/components/parameters/x-request-id'
      - $ref: '#/components/parameters/x-originating-application'
      - $ref: '#/components/parameters/x-hotelid'
      - $ref: '#/components/parameters/Accept-Language'
      tags:
      - CRMAsync
  /deleteSuspendedStays/{requestId}:
    head:
      summary: This API retrieves the status of the delete suspended stays asynchronous process based on unique request id.
      description: Use the API to retrieve the status of the delete suspended stays process job associated with the unique request ID obtained from the 'Location' header in the deleteSuspendedStays API response. <p><strong>OperationId:</strong>getSuspendedStaysDeleteStatus</p>
      operationId: getSuspendedStaysDeleteStatus
      responses:
        '200':
          headers:
            Content-Language:
              description: Audience language
              x-example: en-GB
              schema:
                type: string
                pattern: '[a-zA-Z]{1,8}(-[a-zA-Z0-9]{1,8})*'
            Status:
              description: Status of the requested process.
              schema:
                type: string
                enum:
                - Processing
                - Invalid
            Cache-Control:
              description: number of seconds to wait before polling again.
              x-example: max-age=10
              schema:
                type: string
          description: Response for status of scheduled asynchronous process.
        '201':
          headers:
            Content-Language:
              description: Audience language
              x-example: en-GB
              schema:
                type: string
                pattern: '[a-zA-Z]{1,8}(-[a-zA-Z0-9]{1,8})*'
            Status:
              description: Status of the requested process.
              schema:
                type: string
                enum:
                - Completed
            Location:
              description: Location of newly created resource once the status of process run is Complete.
              schema:
                type: string
          description: Response for status of scheduled asynchronous process.
      parameters:
      - name: requestId
        in: path
        description: Request Id for polling.
        required: true
        schema:
          type: string
          maxLength: 2000
          minLength: 1
      - $ref: '#/components/parameters/authKey'
      - $ref: '#/components/parameters/externalData'
      - $ref: '#/components/parameters/x-app-key'
      - $ref: '#/components/parameters/x-request-id'
      - $ref: '#/components/parameters/x-originating-application'
      - $ref: '#/components/parameters/x-hotelid'
      - $ref: '#/components/parameters/Accept-Language'
      tags:
      - CRMAsync
    get:
      summary: This API facilitates fetching the status for suspended stay records deleted.
      description: Use this to check whether the request sent has been processed. <p><strong>OperationId:</strong>getSuspendedStaysDelete</p>
      operationId: getSuspendedStaysDelete
      responses:
        '200':
          headers:
            Content-Language:
              description: Audience language
              x-example: en-GB
              schema:
                type: string
                pattern: '[a-zA-Z]{1,8}(-[a-zA-Z0-9]{1,8})*'
          description: Response for suspended stay records deleted.
          content:
            application/json;charset=UTF-8:
              schema:
                $ref: '#/components/schemas/suspendedStayDeleteStatus'
        '204':
          description: Resource not found.
      parameters:
      - name: requestId
        in: path
        description: Request Id for polling.
        required: true
        schema:
          type: string
          maxLength: 2000
          minLength: 1
      - $ref: '#/components/parameters/authKey'
      - $ref: '#/components/parameters/externalData'
      - $ref: '#/components/parameters/x-app-key'
      - $ref: '#/components/parameters/x-request-id'
      - $ref: '#/components/parameters/x-originating-application'
      - $ref: '#/components/parameters/x-hotelid'
      - $ref: '#/components/parameters/Accept-Language'
      tags:
      - CRMAsync
components:
  responses:
    '406':
      description: Not acceptable.
    '414':
      description: Request URI Too Large
    '400':
      description: Bad Request
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/exceptionDetailType'
    '403':
      description: Forbidden
    '413':
      description: Request Entity Too Large
    '415':
      description: Unsupported Media Type
    '404':
      description: Resource not found
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/exceptionDetailType'
    '502':
      description: Bad Gateway
    '500':
      description: System Error
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/exceptionDetailType'
    '503':
      description: Service Unavailable
    '401':
      description: Unauthorized
    '405':
      description: Method not allowed
  parameters:
    x-hotelid:
      name: x-hotelid
      description: Mandatory parameter to identify the hotel code where the end user is logged in
      in: header
      required: true
      schema:
        type: string
    x-app-key:
      name: x-app-key
      description: Client or PartnerAC/AAs Application Key
      in: header
      required: true
      schema:
        type: string
        pattern: ^[a-f0-9]{8}-[a-f0-9]{4}-4[a-f0-9]{3}-[89aAbB][a-f0-9]{3}-[a-f0-9]{12}$
    authKey:
      name: authorization
      description: Bearer token that needs to be passed which is generated post user authentication
      in: header
      required: true
      schema:
        type: string
    externalData:
      name: externalData
      description: Pass this header as true, if payload needs DVM
      in: header
      schema:
        type: string
    x-originating-application:
      name: x-originating-application
      description: Customer's Integration Application Id
      in: header
      schema:
        type: string
    Accept-Language:
      name: Accept-Language
      description: Language code
      in: header
      schema:
        type: string
    x-request-id:
      name: x-request-id
      description: Request Id of an incoming request
      in: header
      schema:
        type: string
        pattern: ~*[0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[0-9a-fA-F]{4}-[0-9a-fA-F]{4}-[0-9a-fA-F]{12}
  schemas:
    stayDailyRatesType:
      type: object
      properties:
        transactionDate:
          description: Date on which the transaction was done.
          type: string
          format: date
        bookedRoomType:
          description: Specifies the type of room booked.
          type: string
        currencyCode:
          description: Specifies the code assigned to the currency.
          type: string
        pseudoRoom:
          description: Specifies if the room is a pseudo room.
          type: boolean
        marketCode:
          description: Specifies the market code.
          type: string
        rateCode:
          description: Specifies the rate code.
          type: string
        rateAmount:
          description: Specifies the amount added to a particular rate code.
          type: number
        roomNumber:
          description: Describes the number assigned to a room.
          type: string
        roomType:
          description: Describes the type of the room.
          type: string
      required:
      - transactionDate
      - rateCode
    instanceLink:
      type: object
      description: Metadata describing link description objects that MAY appear in the JSON instance representation.
      properties:
        href:
          description: URI [RFC3986] or URI Template [RFC6570]. If the value is set to URI Template, then the "templated" property must be set to true.
          type: string
        rel:
          description: Name of the link relation that, in addition to the type property, can be used to retrieve link details. For example, href or profile.
          type: string
        templated:
          description: Boolean flag that specifies that "href" property is a URI or URI Template. If the property is a URI template, set this value to true. By default, this value is false.
          type: boolean
          default: false
        method:
          description: HTTP method for requesting the target of the link.
          type: string
          enum:
          - GET
          - POST
          - PUT
          - DELETE
          - PATCH
          - OPTIONS
          - HEAD
        targetSchema:
          description: Link to the metadata of the resource, such as JSON-schema, that describes the resource expected when dereferencing the target resource..
          type: string
        operationId:
          description: The operationId of the path you can call to follow this link.  This allows you to look up not only the path and method, but the description of that path and any parameters you need to supply.
          type: string
        title:
          description: Exact copy of the "summary" field on the linked operation.
          type: string
    errorInstance:
      title: Error Instance Details
      description: Complex type that contains error instance details for a REST call.
      type: object
      properties:
        type:
          type: string
          description: Absolute URI [RFC3986] that identifies the problem type.  When dereferenced, it SHOULD provide a human-readable summary of the problem (for example, using HTML).
        title:
          type: string
          description: Short, human-readable summary of the problem.  The summary SHOULD NOT change for subsequent occurrences of the problem, except for purposes of localization.
        status:
          type: integer
          description: HTTP status code for this occurrence of the problem, set by the origin server.
        detail:
          type: string
          description: Human-readable description specific to this occurrence of the problem.
        instance:
          type: string
          description: Absolute URI that identifies the specific occurrence of the problem.  It may or may not provide additional information if dereferenced.
        o:errorCode:
          type: string
          description: Application error code, which is different from HTTP error code.
        o:errorPath:
          type: string
          description: Path to the problem at the resource or property level.
    stayRecordsType:
      type: object
      properties:
        UDFC01:
          description: Describes the user defined field 01
          type: string
        UDFC02:
          description: Describes the user defined field 02
          type: string
        UDFC03:
          description: Describes the user defined field 03
          type: string
        UDFC04:
          description: Describes the user defined field 04
          type: string
        UDFC05:
          description: Describes the user defined field 05
          type: string
        UDFC06:
          description: Describes the user defined field 06
          type: string
        UDFC07:
          description: Describes the user defined field 07
          type: string
        UDFC08:
          description: Describes the user defined field 08
          type: string
        UDFC09:
          description: Describes the user defined field 09
          type: string
        UDFC10:
          description: Describes the user defined field 10
          type: string
        UDFD01:
          description: Describes the user defined field 01
          type: string
          format: date
        UDFD02:
          description: Describes the user defined field 02
          type: string
          format: date
        UDFD03:
          description: Describes the user defined field 03
          type: string
          format: date
        UDFD04:
          description: Describes the user defined field 04
          type: string
          format: date
        UDFD05:
          description: Describes the user defined field 05
          type: string
          format: date
        UDFN01:
          description: Describes the user defined field 10
          type: number
        UDFN02:
          description: Describes the user defined field 10
          type: number
        UDFN03:
          description: Describes the user defined field 10
          type: number
        UDFN04:
          description: Describes the user defined field 10
          type: number
        UDFN05:
          description: Describes the user defined field 10
          type: number
        adults:
          description: Describes the number of adults
          type: number
        arrivalDate:
          description: Specifies the date of arrival
          type: string
          format: date
        baseRateAmount:
          description: Specifies the base rate amount
          type: number
        baseRateCode:
          description: Specifies the base rate code
          type: string
        baseRateCurrencyCode:
          description: Specifies the currency code of the base rate
          type: string
        blockCode:
          description: Specifies the block code
          type: string
        bookedRoomType:
          description: Specifies the type of room booked.
          type: string
        bookingDate:
          description: Specifies the date of booking.
          type: string
          format: date
        cancellationDate:
          description: Specifies the date of cancellation
          type: string
          format: date
        channel:
          description: Specifies the channel
          type: string
        children:
          description: specifies the number of children
          type: number
        companyId:
          description: Specifies the id assigned to the company
          type: string
        confirmationLegNumber:
          description: Specifies the confirmation leg number
          type: number
        confirmationNumber:
          description: Specifies the confirmation number. If externalReservationId is not passed as part of POST stayRecords API then length of confirmation number should be less than 43 digits
          type: string
        currencyCode:
          description: Specifies the currency code
          type: string
        departureDate:
          description: Specifies the date of departure
          type: string
          format: date
        exhangeRate:
          description: Specifies the exchange rate
          type: number
        externalReservationId:
          description: Describes the id assigned to an external reservation
          type: string
        groupId:
          description: Specifies the id assigned to a group
          type: string
        guestNameId:
          description: Specifies the id assigned to a guest name
          type: string
        hotelCode:
          description: Specifies the code assigned to a property
          type: string
        complimentary:
          description: Describes if complimentary or not
          type: boolean
        primaryShare:
          description: Describes if it is a primary share
          type: boolean
        miscellaneousId:
          description: Specifies the miscellaneous id
          type: string
        paymentMethod:
          description: Specifies the payment method used
          type: string
        posCode:
          description: Specifies the postal code
          type: string
        promotionCode:
          description: Specifies the promotion code
          type: string
        reservationStatus:
          description: Describes the reservation status ie CANCELLED, CHECKED OUT, ARRIVAL etc
          type: string
        reservationExpectedArrivalTime:
          description: Specifies the expected arrival time of the reservation
          type: string
          format: date
        reservationExpectedDepartureTime:
          description: Specifies the expected departure time of the reservation
          type: string
          format: date
        reservationInsertSource:
          description: Specifies the insert source for the reservation
          type: string
        reservationInsertSourceType:
          description: Specifies the insert source type for the reservation
          type: string
        roomNumber:
          description: Describes the number assigned to a room.
          type: string
        roomRevenue:
          description: Specifies the revenue for the room.
          type: number
        roomType:
          description: Describes the type of the room.
          type: string
        shareId:
          description: Specifies the share id.
          type: string
        sourceCode:
          description: Specifies the source code.
          type: string
        sourceId:
          description: Specifies the source id.
          type: string
        stageStatus:
          description: Specifies the stage status.
          type: string
        stageSuspenseReason:
          description: Specifies the stage suspense reason.
          type: string
        totalRevenue:
          description: Specifies the total revenue.
          type: number
        travelAgentId:
          description: Specifies the travel agent id
          type: string
    warningType:
      type: object
      description: Used when a stay record is successfully processed to repory any warnings or business error.
      properties:
        value:
          type: string
          description: Property Value
        shortText:
          description: An abbreviated version of the error in textual format.
          type: string
          maxLength: 2000
        code:
          description: If present, this refers to a table of coded values exchanged between applications to identify errors or warnings.
          type: string
          minLength: 0
          maxLength: 20
        docURL:
          description: If present, this URL refers to an online description of the error that occurred.
          type: string
          maxLength: 2000
        status:
          description: If present, recommended values are those enumerated in the ErrorRS, (NotProcessed Incomplete Complete Unknown) however, the data type is designated as string data, recognizing that trading partners may identify additional status conditions not included in the enumeration.
          type: string
          maxLength: 2000
        tag:
          description: If present, this attribute may identify an unknown or misspelled tag that caused an error in processing. It is recommended that the Tag attribute use XPath notation to identify the location of a tag in the event that more than one tag of the same name is present in the document. Alternatively, the tag name alone can be used to identify missing data [Type=ReqFieldMissing].
          type: string
          maxLength: 2000
        recordId:
          description: If present, this attribute allows for batch processing and the identification of the record that failed amongst a group of records. This value may contain a concatenation of a unique failed transaction ID with specific record(s) associated with that transaction.
          type: string
          maxLength: 2000
        type:
          description: The Warning element MUST contain the Type attribute that uses a recommended set of values to indicate the warning type. The validating XSD can expect to accept values that it has NOT been explicitly coded for and process them by using Type ="Unknown".
          type: string
          minLength: 0
          maxLength: 20
        language:
          description: Language identification.
          type: string
          pattern: '[a-zA-Z]{1,8}(-[a-zA-Z0-9]{1,8})*'
        rph:
          description: Reference Place Holder used as an index for this warning.
          type: string
          minLength: 1
          maxLength: 8
    exceptionDetailType:
      title: Error Detail
      description: Compl

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# Full source: https://raw.githubusercontent.com/api-evangelist/oracle-hospitality/refs/heads/main/openapi/oracle-hospitality-crmasync-api-openapi.yml