OPERA Cloud Customer Relationship Management API

{
  "swagger": "2.0",
  "info": {
    "title": "OPERA Cloud Customer Relationship Management API",
    "description": "APIs to cater for Customer Relationship Management (profile) functionality in OPERA Cloud.<br /><br /> There are different types of profiles in OPERA Cloud, including Guest, Company, Travel Agent, Source, Group, and Contact profile types.  A profile can store and display a wide range of information about the guest, company, travel agent etc., depending upon the type of profile.  For example, a guest profile can store the guest name, address, contact information, details on billing, membership benefits, preferences and much  more.  All profiles in OPERA when created are assigned a ProfileID.  This ID will be used throughout the CRM APIs.<br /><br /> Compatible with OPERA Cloud release 26.2.0.0.<br /><br /><p> This document and all content within is available under the Universal Permissive License v 1.0 (https://oss.oracle.com/licenses/upl). Copyright (c) 2020, 2026 Oracle and/or its affiliates.</p>",    
    "version": "26.2.0.0",
    "termsOfService": "https://www.oracle.com/legal/terms.html",
    "contact": {
      "email": "hospitality_apis_ww_grp@oracle.com"
    },
    "license": {
      "name": "UPL",
      "url": "https://opensource.org/licenses/upl"
    }
  },
  "schemes": [
    "https"
  ],
  "basePath": "/crm/v1",
  "produces": [
    "application/json"
  ],
  "paths": {
    "/address": {
      "get": {
        "summary": "Get city states",
        "description": "This API will get city and states. <p><strong>OperationId:</strong>getAddress</p>",
        "operationId": "getAddress",
        "parameters": [
          {
            "name": "excludeNoCity",
            "in": "query",
            "required": false,
            "description": "When true indicates that only profiles with city will be fetched.",
            "type": "boolean"
          },
          {
            "name": "cityName",
            "in": "query",
            "required": false,
            "description": "City (e.g., Dublin), town, or postal station (i.e., a postal service territory, often used in a military address).",
            "type": "string"
          },
          {
            "name": "postalCode",
            "in": "query",
            "required": false,
            "description": "Post Office Code number.",
            "type": "string"
          },
          {
            "name": "state",
            "in": "query",
            "required": false,
            "description": "State or Province name (e.g., Texas).",
            "type": "string"
          },
          {
            "name": "code",
            "in": "query",
            "required": false,
            "description": "Code for a country or a nationality.",
            "type": "string"
          },
          {
            "name": "streetAddress",
            "in": "query",
            "required": false,
            "description": "First Line of Street Address. For profile search it matches the first Address line.",
            "type": "string"
          },
          {
            "$ref": "#/parameters/authKey"
          },
          {
            "$ref": "#/parameters/externalData"
          },
          {
            "$ref": "#/parameters/x-app-key"
          },
          {
            "$ref": "#/parameters/x-request-id"
          },
          {
            "$ref": "#/parameters/x-originating-application"
          },
          {
            "$ref": "#/parameters/x-hotelid"
          },
          {
            "$ref": "#/parameters/x-externalsystem"
          },
          {
            "$ref": "#/parameters/Accept-Language"
          }
        ],
        "responses": {
          "200": {
            "headers": {
              "Content-Language": {
                "type": "string",
                "description": "Audience language",
                "pattern": "[a-zA-Z]{1,8}(-[a-zA-Z0-9]{1,8})*",
                "x-example": "en-GB"
              }
            },
            "description": "Response object for fetching City and State based on search criteria. This object contains address information,Success,Warnings and Errors related to this operation.",
            "schema": {
              "$ref": "#/definitions/cityState"
            }
          },
          "204": {
            "description": "Address not found."
          },
          "400": {
            "$ref": "#/responses/400"
          },
          "401": {
            "$ref": "#/responses/401"
          },
          "403": {
            "$ref": "#/responses/403"
          },
          "404": {
            "$ref": "#/responses/404"
          },
          "405": {
            "$ref": "#/responses/405"
          },
          "406": {
            "$ref": "#/responses/406"
          },
          "413": {
            "$ref": "#/responses/413"
          },
          "414": {
            "$ref": "#/responses/414"
          },
          "415": {
            "$ref": "#/responses/415"
          },
          "500": {
            "$ref": "#/responses/500"
          },
          "502": {
            "$ref": "#/responses/502"
          },
          "503": {
            "$ref": "#/responses/503"
          }
        },
        "consumes": [
          "application/json;charset=UTF-8"
        ],
        "produces": [
          "application/json;charset=UTF-8"
        ],
        "tags": [
          "Profile"
        ]
      }
    },
    "/airline/transactions": {
      "get": {
        "summary": "Get airline transactions status",
        "description": "Request for fetching membership transactions processed by the airline. <p><strong>OperationId:</strong>getAirlineTransactionsStatus</p> <p>The maximum allowable limit for this API is <strong>200</strong>.</p>",
        "operationId": "getAirlineTransactionsStatus",
        "deprecated": true,
        "parameters": [
          {
            "name": "limit",
            "in": "query",
            "required": false,
            "description": "Indicates maximum number of records a Web Service should return.",
            "type": "integer"
          },
          {
            "name": "offset",
            "in": "query",
            "default": 0,
            "required": false,
            "description": "Index or initial index of the set(page) being requested. If the index goes out of the bounds of the total set count then no data will be returned.",
            "type": "integer"
          },
          {
            "name": "batchId",
            "in": "query",
            "required": false,
            "description": "A unique identifying value assigned by the creating system. The ID attribute may be used to reference a primary-key value within a database or in a particular implementation.",
            "type": "string"
          },
          {
            "name": "batchIdType",
            "in": "query",
            "required": false,
            "description": "A reference to the type of object defined by the UniqueID element.",
            "type": "string"
          },
          {
            "name": "importDate",
            "in": "query",
            "required": false,
            "description": "The date when this batch was imported into OPERA",
            "type": "string",
            "format": "date"
          },
          {
            "$ref": "#/parameters/authKey"
          },
          {
            "$ref": "#/parameters/externalData"
          },
          {
            "$ref": "#/parameters/x-app-key"
          },
          {
            "$ref": "#/parameters/x-request-id"
          },
          {
            "$ref": "#/parameters/x-originating-application"
          },
          {
            "$ref": "#/parameters/x-hotelid"
          },
          {
            "$ref": "#/parameters/x-externalsystem"
          },
          {
            "$ref": "#/parameters/Accept-Language"
          }
        ],
        "responses": {
          "200": {
            "headers": {
              "Content-Language": {
                "type": "string",
                "description": "Audience language",
                "pattern": "[a-zA-Z]{1,8}(-[a-zA-Z0-9]{1,8})*",
                "x-example": "en-GB"
              }
            },
            "description": "Request object for fetching membership transactions processed by the airline.",
            "schema": {
              "$ref": "#/definitions/airlineTransactionsStatus"
            }
          },
          "204": {
            "description": "AirlineTransactionsStatus not found."
          },
          "400": {
            "$ref": "#/responses/400"
          },
          "401": {
            "$ref": "#/responses/401"
          },
          "403": {
            "$ref": "#/responses/403"
          },
          "404": {
            "$ref": "#/responses/404"
          },
          "405": {
            "$ref": "#/responses/405"
          },
          "406": {
            "$ref": "#/responses/406"
          },
          "413": {
            "$ref": "#/responses/413"
          },
          "414": {
            "$ref": "#/responses/414"
          },
          "415": {
            "$ref": "#/responses/415"
          },
          "500": {
            "$ref": "#/responses/500"
          },
          "502": {
            "$ref": "#/responses/502"
          },
          "503": {
            "$ref": "#/responses/503"
          }
        },
        "consumes": [
          "application/json;charset=UTF-8"
        ],
        "produces": [
          "application/json;charset=UTF-8"
        ],
        "tags": [
          "ProfileMembership"
        ]
      }
    },
    "/availableAwardsBasedOnType": {
      "get": {
        "summary": "Get Available Awards",
        "description": "Get available awards based on type of award selected like Rates, products or services, room type upgrades, and other gifts. <p><strong>OperationId:</strong>getAvailableAwardsBasedOnType</p> <p>This API allows a time span of <strong>90</strong> days.</p>",
        "operationId": "getAvailableAwardsBasedOnType",
        "parameters": [
          {
            "name": "awardBasedOn",
            "in": "query",
            "required": false,
            "type": "string",
            "description": "This award allows a guest to apply available membership points towards the balance of his or her bill.",
            "uniqueItems": true,
            "enum": [
              "Rate",
              "Product",
              "Upgrade",
              "Other",
              "Ft",
              "Discount"
            ]
          },
          {
            "name": "membershipType",
            "in": "query",
            "required": false,
            "description": "Membership type for which awards are defined.",
            "type": "string"
          },
          {
            "name": "rateCriteriaHotelId",
            "in": "query",
            "required": false,
            "description": "Hotel name where the award will be consumed.",
            "type": "string"
          },
          {
            "name": "arrivalDate",
            "in": "query",
            "required": false,
            "description": "Arrival date of the reservation associated with the award.",
            "type": "string",
            "format": "date"
          },
          {
            "name": "departureDate",
            "in": "query",
            "required": false,
            "description": "Departure date of the reservation associated with the award.",
            "type": "string",
            "format": "date"
          },
          {
            "name": "bookingDate",
            "in": "query",
            "required": false,
            "description": "Booking date of the reservation associated with the award.",
            "type": "string",
            "format": "date"
          },
          {
            "name": "pointsBelow",
            "in": "query",
            "required": false,
            "description": "Minimum number of points the member is willing to redeem.",
            "type": "integer"
          },
          {
            "name": "pointsAbove",
            "in": "query",
            "required": false,
            "description": "Maximum number of points the member is willing to redeem.",
            "type": "integer"
          },
          {
            "name": "rateCode",
            "in": "query",
            "required": false,
            "description": "Indicates rate code for the room type.",
            "type": "string"
          },
          {
            "name": "roomCategory",
            "in": "query",
            "required": false,
            "description": "Indicates which room category it belongs.",
            "type": "string"
          },
          {
            "name": "rooms",
            "in": "query",
            "required": false,
            "description": "Number of rooms that the member will be using.",
            "type": "string"
          },
          {
            "name": "awardType",
            "in": "query",
            "required": false,
            "description": "Indicates the award type or code.",
            "type": "string"
          },
          {
            "name": "productCriteriaMembershipType",
            "in": "query",
            "required": false,
            "description": "Membership type for which awards are defined.",
            "type": "string"
          },
          {
            "name": "productCriteriaHotelId",
            "in": "query",
            "required": false,
            "description": "Hotel name where the award will be consumed.",
            "type": "string"
          },
          {
            "name": "productCriteriaArrivalDate",
            "in": "query",
            "required": false,
            "description": "Arrival date of the reservation associated with the award.",
            "type": "string",
            "format": "date"
          },
          {
            "name": "productCriteriaDepartureDate",
            "in": "query",
            "required": false,
            "description": "Departure date of the reservation associated with the award.",
            "type": "string",
            "format": "date"
          },
          {
            "name": "productCriteriaBookingDate",
            "in": "query",
            "required": false,
            "description": "Booking date of the reservation associated with the award.",
            "type": "string",
            "format": "date"
          },
          {
            "name": "productCriteriaPointsBelow",
            "in": "query",
            "required": false,
            "description": "Minimum number of points the member is willing to redeem.",
            "type": "integer"
          },
          {
            "name": "productCriteriaPointsAbove",
            "in": "query",
            "required": false,
            "description": "Maximum number of points the member is willing to redeem.",
            "type": "integer"
          },
          {
            "name": "packageCode",
            "in": "query",
            "required": false,
            "description": "Package/Product code for the award to check availability.",
            "type": "string"
          },
          {
            "name": "upgradeCriteriaMembershipType",
            "in": "query",
            "required": false,
            "description": "Membership type for which awards are defined.",
            "type": "string"
          },
          {
            "name": "upgradeCriteriaHotelId",
            "in": "query",
            "required": false,
            "description": "Hotel name where the award will be consumed.",
            "type": "string"
          },
          {
            "name": "upgradeCriteriaArrivalDate",
            "in": "query",
            "required": false,
            "description": "Arrival date of the reservation associated with the award.",
            "type": "string",
            "format": "date"
          },
          {
            "name": "upgradeCriteriaDepartureDate",
            "in": "query",
            "required": false,
            "description": "Departure date of the reservation associated with the award.",
            "type": "string",
            "format": "date"
          },
          {
            "name": "upgradeCriteriaBookingDate",
            "in": "query",
            "required": false,
            "description": "Booking date of the reservation associated with the award.",
            "type": "string",
            "format": "date"
          },
          {
            "name": "upgradeCriteriaPointsBelow",
            "in": "query",
            "required": false,
            "description": "Minimum number of points the member is willing to redeem.",
            "type": "integer"
          },
          {
            "name": "upgradeCriteriaPointsAbove",
            "in": "query",
            "required": false,
            "description": "Maximum number of points the member is willing to redeem.",
            "type": "integer"
          },
          {
            "name": "fromRoomCategory",
            "in": "query",
            "required": false,
            "description": "Indicates availability of upgrade awards based on the room type(range of room types )",
            "type": "string"
          },
          {
            "name": "toRoomCategory",
            "in": "query",
            "required": false,
            "description": "Indicates availability of upgrade awards based on the room type(range of room types )",
            "type": "string"
          },
          {
            "name": "upgradeCriteriaRooms",
            "in": "query",
            "required": false,
            "description": "Number of rooms that the member will be using.",
            "type": "string"
          },
          {
            "name": "upgradeCriteriaAwardType",
            "in": "query",
            "required": false,
            "description": "Indicates the award type or code.",
            "type": "string"
          },
          {
            "name": "awardCode",
            "in": "query",
            "required": false,
            "description": "Unique code identifying the Award.",
            "type": "string"
          },
          {
            "name": "totalBillingAmount",
            "in": "query",
            "required": false,
            "description": "Total amount for the bill.",
            "type": "number"
          },
          {
            "name": "currencyCode",
            "in": "query",
            "required": false,
            "description": "The currency code for the member.",
            "type": "string"
          },
          {
            "name": "fTPaymentCriteriaPointsBelow",
            "in": "query",
            "required": false,
            "description": "Minimum number of points the member is willing to redeem.",
            "type": "integer"
          },
          {
            "name": "fTPaymentCriteriaPointsAbove",
            "in": "query",
            "required": false,
            "description": "Maximum number of points the member is willing to redeem.",
            "type": "integer"
          },
          {
            "name": "otherCriteriaAwardCode",
            "in": "query",
            "required": false,
            "description": "Unique code identifying the award.",
            "type": "string"
          },
          {
            "name": "otherCriteriaMembershipType",
            "in": "query",
            "required": false,
            "description": "Membership type for which awards are defined.",
            "type": "string"
          },
          {
            "name": "membershipLevel",
            "in": "query",
            "required": false,
            "description": "Level of this Membership Type.",
            "type": "string"
          },
          {
            "name": "shortDescription",
            "in": "query",
            "required": false,
            "description": "Name or code identifying the award.",
            "type": "string"
          },
          {
            "name": "valueBelow",
            "in": "query",
            "required": false,
            "description": "Amount of currency of the worth of the other award,below or actual value.",
            "type": "number"
          },
          {
            "name": "valueAbove",
            "in": "query",
            "required": false,
            "description": "Amount of currency of the worth of the other award,above or actual value.",
            "type": "number"
          },
          {
            "name": "otherCriteriaPointsBelow",
            "in": "query",
            "required": false,
            "description": "Minimum number of points the member is willing to redeem.",
            "type": "integer"
          },
          {
            "name": "otherCriteriaPointsAbove",
            "in": "query",
            "required": false,
            "description": "Maximum number of points the member is willing to redeem.",
            "type": "integer"
          },
          {
            "$ref": "#/parameters/authKey"
          },
          {
            "$ref": "#/parameters/externalData"
          },
          {
            "$ref": "#/parameters/x-app-key"
          },
          {
            "$ref": "#/parameters/x-request-id"
          },
          {
            "$ref": "#/parameters/x-originating-application"
          },
          {
            "$ref": "#/parameters/x-hotelid"
          },
          {
            "$ref": "#/parameters/x-externalsystem"
          },
          {
            "$ref": "#/parameters/Accept-Language"
          }
        ],
        "responses": {
          "200": {
            "headers": {
              "Content-Language": {
                "type": "string",
                "description": "Audience language",
                "pattern": "[a-zA-Z]{1,8}(-[a-zA-Z0-9]{1,8})*",
                "x-example": "en-GB"
              }
            },
            "description": "Response object to fetch member available awards based on the type being passed.",
            "schema": {
              "$ref": "#/definitions/availableAwardsBasedOnType"
            }
          },
          "204": {
            "description": "AvailableAwardsBasedOnType not found."
          },
          "400": {
            "$ref": "#/responses/400"
          },
          "401": {
            "$ref": "#/responses/401"
          },
          "403": {
            "$ref": "#/responses/403"
          },
          "404": {
            "$ref": "#/responses/404"
          },
          "405": {
            "$ref": "#/responses/405"
          },
          "406": {
            "$ref": "#/responses/406"
          },
          "413": {
            "$ref": "#/responses/413"
          },
          "414": {
            "$ref": "#/responses/414"
          },
          "415": {
            "$ref": "#/responses/415"
          },
          "500": {
            "$ref": "#/responses/500"
          },
          "502": {
            "$ref": "#/responses/502"
          },
          "503": {
            "$ref": "#/responses/503"
          }
        },
        "consumes": [
          "application/json;charset=UTF-8"
        ],
        "produces": [
          "application/json;charset=UTF-8"
        ],
        "tags": [
          "ProfileMembership"
        ]
      }
    },
    "/awards": {
      "delete": {
        "summary": "Delete Awards",
        "description": "Operation to cancel an award already been granted to a member. <p><strong>OperationId:</strong>deleteAwards</p>",
        "operationId": "deleteAwards",
        "parameters": [
          {
            "name": "awardNumber",
            "in": "query",
            "required": true,
            "description": "An identifying number of the award, assigned by the system when the award was issued.",
            "type": "number"
          },
          {
            "name": "reservationCancellationNumber",
            "in": "query",
            "required": false,
            "description": "Identifies reservation cancellation number.",
            "type": "string"
          },
          {
            "name": "actualCancelPoints",
            "in": "query",
            "required": false,
            "description": "The amount of points that will be deducted for cancelling the award, from the total guest award points.",
            "type": "number"
          },
          {
            "$ref": "#/parameters/authKey"
          },
          {
            "$ref": "#/parameters/externalData"
          },
          {
            "$ref": "#/parameters/x-app-key"
          },
          {
            "$ref": "#/parameters/x-request-id"
          },
          {
            "$ref": "#/parameters/x-originating-application"
          },
          {
            "$ref": "#/parameters/x-hotelid"
          },
          {
            "$ref": "#/parameters/x-externalsystem"
          },
          {
            "$ref": "#/parameters/Accept-Language"
          }
        ],
        "responses": {
          "200": {
            "headers": {
              "Content-Language": {
                "type": "string",
                "description": "Audience language",
                "pattern": "[a-zA-Z]{1,8}(-[a-zA-Z0-9]{1,8})*",
                "x-example": "en-GB"
              },
              "Location": {
                "type": "string",
                "description": "Location of newly created resource"
              }
            },
            "description": "HATEOAS links which help the consumer to navigate to resources",
            "schema": {
              "$ref": "#/definitions/status"
            }
          },
          "400": {
            "$ref": "#/responses/400"
          },
          "401": {
            "$ref": "#/responses/401"
          },
          "403": {
            "$ref": "#/responses/403"
          },
          "404": {
            "$ref": "#/responses/404"
          },
          "405": {
            "$ref": "#/responses/405"
          },
          "406": {
            "$ref": "#/responses/406"
          },
          "413": {
            "$ref": "#/responses/413"
          },
          "414": {
            "$ref": "#/responses/414"
          },
          "415": {
            "$ref": "#/responses/415"
          },
          "500": {
            "$ref": "#/responses/500"
          },
          "502": {
            "$ref": "#/responses/502"
          },
          "503": {
            "$ref": "#/responses/503"
          }
        },
        "consumes": [
          "application/json;charset=UTF-8"
        ],
        "produces": [
          "application/json;charset=UTF-8"
        ],
        "tags": [
          "ProfileMembership"
        ]
      }
    },
    "/awardsToGrant": {
      "get": {
        "summary": "Get Awards to Grant",
        "description": "Fetch awards list to be able to grant the award to a member <p><strong>OperationId:</strong>getAwardsToGrant</p>",
        "operationId": "getAwardsToGrant",
        "parameters": [
          {
            "name": "awardBasedOn",
            "in": "query",
            "required": false,
            "type": "string",
            "description": "This award allows a guest to apply available membership points towards the balance of his or her bill.",
            "uniqueItems": true,
            "enum": [
              "Rate",
              "Product",
              "Upgrade",
              "Other",
              "Ft",
              "Discount"
            ]
          },
          {
            "name": "totalPointsRequired",
            "in": "query",
            "required": false,
            "description": "The number of points that must be redeemed for this award.",
            "type": "number"
          },
          {
            "name": "rooms",
            "in": "query",
            "required": false,
            "description": "Number of rooms that the member will be using.",
            "type": "string"
          },
          {
            "name": "membershipId",
            "in": "query",
            "required": false,
            "description": "Unique Membership ID to get award info.",
            "type": "number"
          },
          {
            "name": "membershipType",
            "in": "query",
            "required": false,
            "description": "Membership type for which awards are defined.",
            "type": "string"
          },
          {
            "name": "awardType",
            "in": "query",
            "required": false,
            "description": "Indicates the award type or code.",
            "type": "string"
          },
          {
            "name": "grantAwardInfoHotelId",
            "in": "query",
            "required": false,
            "description": "HotelCode where the award will be consumed.",
            "type": "string"
          },
          {
            "name": "rateCode",
            "in": "query",
            "required": false,
            "description": "Rate code associated with the award.",
            "type": "string"
          },
          {
            "name": "roomCategory",
            "in": "query",
            "required": false,
            "description": "Indicates which room category it belongs.",
            "type": "string"
          },
          {
            "name": "fromRoom",
            "in": "query",
            "required": false,
            "description": "Indicates room type code for the room prior to the upgrade.",
            "type": "string"
          },
          {
            "name": "toRoom",
            "in": "query",
            "required": false,
            "description": "Indicates room type code of the upgrade room.",
            "type": "string"
          },
          {
            "$ref": "#/parameters/authKey"
          },
          {
            "$ref": "#/parameters/externalData"
          },
          {
            "$ref": "#/parameters/x-app-key"
          },
          {
            "$ref": "#/parameters/x-request-id"
          },
          {
            "$ref": "#/parameters/x-originating-application"
          },
          {
            "$ref": "#/parameters/x-hotelid"
          },
          {
            "$ref": "#/parameters/x-externalsystem"
          },
          {
            "$ref": "#/parameters/Accept-Language"
          }
        ],
        "responses": {
          "200": {
            "headers": {
              "Content-Language": {
                "type": "string",
                "description": "Audience language",
                "pattern": "[a-zA-Z]{1,8}(-[a-zA-Z0-9]{1,8})*",
                "x-example": "en-GB"
              }
            },
            "description": "Response object to fetch award details to grant an award.",
            "schema": {
              "$ref": "#/definitions/awardsToGrant"
            }
          },
          "204": {
            "description": "AwardsToGrant not found."
          },
          "400": {
            "$ref": "#/responses/400"
          },
          "401": {
            "$ref": "#/responses/401"
          },
          "403": {
            "$ref": "#/responses/403"
          },
          "404": {
            "$ref": "#/responses/404"
          },
          "405": {
            "$ref": "#/responses/405"
          },
          "406": {
            "$ref": "#/responses/406"
          },
          "413": {
            "$ref": "#/responses/413"
          },
          "414": {
            "$ref": "#/responses/414"
          },
          "415": {
            "$ref": "#/responses/415"
          },
          "500": {
            "$ref": "#/responses/500"
          },
          "502": {
            "$ref": "#/responses/502"
          },
          "503": {
            "$ref": "#/responses/503"
          }
        },
        "consumes": [
          "application/json;charset=UTF-8"
        ],
        "produces": [
          "application/json;charset=UTF-8"
        ],
        "tags": [
          "ProfileMembership"
        ]
      }
    },
    "/certificates": {
      "delete": {
        "summary": "Delete certificate",
        "description": "This API will allow you to delete a certificate. <p><strong>OperationId:</strong>deleteCertificate</p>",
        "operationId": "deleteCertificate",
        "deprecated": true,
        "parameters": [
          {
            "$ref": "#/parameters/authKey"
          },
          {
            "$ref": "#/parameters/externalData"
          },
          {
            "$ref": "#/parameters/x-app-key"
          },
          {
            "$ref": "#/parameters/x-request-id"
          },
          {
            "$ref": "#/parameters/x-originating-application"
          },
          {
         

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