Oracle Fusion Cloud Applications Service Requests API

Manage customer service requests and cases

Documentation GitHub OpenAPI

Operations 4

GET /crmRestApi/resources/11.13.18.05/serviceRequests Oracle Fusion Cloud Applications List service requests #

POST /crmRestApi/resources/11.13.18.05/serviceRequests Oracle Fusion Cloud Applications Create a service request #

GET /crmRestApi/resources/11.13.18.05/serviceRequests/{SrNumber} Oracle Fusion Cloud Applications Get a service request #

PATCH /crmRestApi/resources/11.13.18.05/serviceRequests/{SrNumber} Oracle Fusion Cloud Applications Update a service request #

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OpenAPI Specification

openapi: 3.2.0
info:
  title: Oracle Fusion Cloud Applications Oracle Fusion Common Features REST Absences Service Requests API
  description: REST APIs for Oracle Fusion Cloud Applications Common features, providing access to shared services such as attachments, flexfields, lookup types, roles, users, security, scheduled processes, announcements, and approval workflows used across all Fusion Cloud application pillars.
  version: 11.13.18.05
  contact:
    name: Oracle Support
    url: https://support.oracle.com
    email: support@oracle.com
  license:
    name: Oracle Cloud Services Agreement
    url: https://www.oracle.com/corporate/contracts/cloud-services/
  termsOfService: https://www.oracle.com/corporate/contracts/cloud-services/
servers:
- url: https://{instance}.oraclecloud.com
  description: Oracle Fusion Cloud Instance
  variables:
    instance:
      default: servername
      description: Your Oracle Cloud instance identifier
security:
- bearerAuth: []
tags:
- name: Service Requests
  description: Manage customer service requests and cases
paths:
  /crmRestApi/resources/11.13.18.05/serviceRequests:
    get:
      operationId: listServiceRequests
      summary: Oracle Fusion Cloud Applications List service requests
      description: Retrieve customer service request records including severity, status, assignment, and resolution details.
      tags:
      - Service Requests
      parameters:
      - $ref: '#/components/parameters/limit'
      - $ref: '#/components/parameters/offset'
      - $ref: '#/components/parameters/fields'
      - $ref: '#/components/parameters/q'
      - $ref: '#/components/parameters/orderBy'
      - $ref: '#/components/parameters/finder'
      responses:
        '200':
          description: Service requests retrieved
          content:
            application/json:
              schema:
                type: object
                properties:
                  items:
                    type: array
                    items:
                      $ref: '#/components/schemas/ServiceRequest'
                  count:
                    type: integer
                  hasMore:
                    type: boolean
        '401':
          $ref: '#/components/responses/Unauthorized'
    post:
      operationId: createServiceRequest
      summary: Oracle Fusion Cloud Applications Create a service request
      description: Create a new customer service request.
      tags:
      - Service Requests
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/ServiceRequestCreate'
      responses:
        '201':
          description: Service request created
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ServiceRequest'
        '400':
          $ref: '#/components/responses/BadRequest'
        '401':
          $ref: '#/components/responses/Unauthorized'
  /crmRestApi/resources/11.13.18.05/serviceRequests/{SrNumber}:
    get:
      operationId: getServiceRequest
      summary: Oracle Fusion Cloud Applications Get a service request
      description: Retrieve a specific service request.
      tags:
      - Service Requests
      parameters:
      - name: SrNumber
        in: path
        required: true
        description: Service request number
        schema:
          type: string
      - $ref: '#/components/parameters/fields'
      - $ref: '#/components/parameters/expand'
      responses:
        '200':
          description: Service request details
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ServiceRequest'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '404':
          $ref: '#/components/responses/NotFound'
    patch:
      operationId: updateServiceRequest
      summary: Oracle Fusion Cloud Applications Update a service request
      description: Update an existing service request.
      tags:
      - Service Requests
      parameters:
      - name: SrNumber
        in: path
        required: true
        schema:
          type: string
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/ServiceRequestUpdate'
      responses:
        '200':
          description: Service request updated
        '400':
          $ref: '#/components/responses/BadRequest'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '404':
          $ref: '#/components/responses/NotFound'
components:
  schemas:
    ServiceRequestCreate:
      type: object
      required:
      - Title
      properties:
        Title:
          type: string
        ProblemDescription:
          type: string
        AccountName:
          type: string
        ContactName:
          type: string
        Severity:
          type: string
          enum:
          - Critical
          - High
          - Medium
          - Low
        Priority:
          type: string
        CategoryName:
          type: string
        ChannelType:
          type: string
    ErrorResponse:
      type: object
      properties:
        type:
          type: string
        title:
          type: string
        detail:
          type: string
        o:errorCode:
          type: string
    ServiceRequestUpdate:
      type: object
      properties:
        Title:
          type: string
        Status:
          type: string
        Severity:
          type: string
        AssigneeName:
          type: string
        QueueName:
          type: string
    ServiceRequest:
      type: object
      properties:
        SrId:
          type: integer
          description: Service request identifier
        SrNumber:
          type: string
          description: Service request number
        Title:
          type: string
          description: Service request title
        ProblemDescription:
          type: string
          description: Detailed problem description
        AccountName:
          type: string
          description: Customer account name
        ContactName:
          type: string
          description: Primary contact name
        Severity:
          type: string
          description: Severity level
          enum:
          - Critical
          - High
          - Medium
          - Low
        Status:
          type: string
          description: Service request status
          enum:
          - New
          - In Progress
          - Waiting
          - Resolved
          - Closed
        Priority:
          type: string
          description: Priority level
        CategoryName:
          type: string
          description: Category classification
        AssigneeName:
          type: string
          description: Assigned agent name
        QueueName:
          type: string
          description: Assigned queue
        ChannelType:
          type: string
          description: Channel of origin
          enum:
          - Phone
          - Email
          - Web
          - Chat
          - Social
        CreationDate:
          type: string
          format: date-time
        ResolvedDate:
          type: string
          format: date-time
          description: Resolution date
  parameters:
    limit:
      name: limit
      in: query
      required: false
      description: Maximum number of items to return (default 25, max 500)
      schema:
        type: integer
        default: 25
        maximum: 500
    expand:
      name: expand
      in: query
      required: false
      description: Comma-separated list of child resources to expand
      schema:
        type: string
    fields:
      name: fields
      in: query
      required: false
      description: Comma-separated list of fields to return
      schema:
        type: string
    orderBy:
      name: orderBy
      in: query
      required: false
      description: Fields to sort by with optional :asc or :desc direction
      schema:
        type: string
    offset:
      name: offset
      in: query
      required: false
      description: Number of items to skip
      schema:
        type: integer
        default: 0
    finder:
      name: finder
      in: query
      required: false
      description: Named finder in format FinderName;param1=value1
      schema:
        type: string
    q:
      name: q
      in: query
      required: false
      description: Filter expression using Oracle REST query syntax
      schema:
        type: string
  responses:
    NotFound:
      description: The requested resource was not found
    BadRequest:
      description: Invalid request parameters or payload
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/ErrorResponse'
    Unauthorized:
      description: Authentication credentials are missing or invalid
  securitySchemes:
    bearerAuth:
      type: http
      scheme: bearer
      bearerFormat: JWT
    basicAuth:
      type: http
      scheme: basic
externalDocs:
  description: Oracle Fusion Cloud Applications Common Features REST API Documentation
  url: https://docs.oracle.com/en/cloud/saas/applications-common/26a/farca/index.html