Opply Customer Status API
The Customer Status API from Opply — 2 operation(s) for customer status.
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OpenAPI Specification
openapi: 3.2.0
info:
title: Opply Activity Feed Customer Status API
version: 0.0.0
servers:
- url: https://api.opply.com
description: Base URL declared by the provider in apis.yml (roadmap#122).
tags:
- name: Customer Status
paths:
/api/v1/crm/companies/{uuid}/status/:
get:
operationId: api_v1_crm_companies_status_retrieve
description: 'Get the current (most recent) status for a customer.
Returns 404 if no status has been set yet.'
summary: Get current customer status
parameters:
- in: path
name: uuid
schema:
type: string
format: uuid
required: true
tags:
- Customer Status
security:
- tokenAuth: []
- cookieAuth: []
responses:
'200':
content:
application/json:
schema:
$ref: '#/components/schemas/CustomerStatus'
description: ''
'404':
content:
application/json:
schema:
$ref: '#/components/schemas/CustomerStatusNotFoundResponse'
description: No status has been set for this customer
put:
operationId: api_v1_crm_companies_status_update
description: 'Set a new status for the customer.
Creates a new status record (does not update existing).'
summary: Update customer status
parameters:
- in: path
name: uuid
schema:
type: string
format: uuid
required: true
tags:
- Customer Status
requestBody:
content:
application/json:
schema:
$ref: '#/components/schemas/CustomerStatusUpdate'
application/x-www-form-urlencoded:
schema:
$ref: '#/components/schemas/CustomerStatusUpdate'
multipart/form-data:
schema:
$ref: '#/components/schemas/CustomerStatusUpdate'
required: true
security:
- tokenAuth: []
- cookieAuth: []
responses:
'200':
content:
application/json:
schema:
$ref: '#/components/schemas/CustomerStatus'
description: ''
/api/v1/crm/companies/{uuid}/status/history/:
get:
operationId: api_v1_crm_companies_status_history_list
description: 'Get the full status history for a customer.
Returns all status records ordered by most recent first (paginated).'
summary: Get customer status history
parameters:
- name: page
required: false
in: query
description: A page number within the paginated result set.
schema:
type: integer
- name: page_size
required: false
in: query
description: Number of results to return per page.
schema:
type: integer
- in: path
name: uuid
schema:
type: string
format: uuid
required: true
tags:
- Customer Status
security:
- tokenAuth: []
- cookieAuth: []
responses:
'200':
content:
application/json:
schema:
$ref: '#/components/schemas/PaginatedCustomerStatusList'
description: ''
components:
schemas:
CustomerStatusUpdate:
type: object
description: Serializer for updating a customer's status.
properties:
status:
allOf:
- $ref: '#/components/schemas/CustomerHealthStatusEnum'
description: 'New health status for the customer
* `healthy` - Healthy
* `average` - Average
* `at_risk` - At Risk
* `new` - New
* `churned` - Churned
* `on_hold` - On Hold'
on_hold_reason_category:
default: ''
description: 'Buyer-facing reason category (dropdown). Only stored when status is ON_HOLD.
* `overdue_payments` - Overdue Payments
* `new_contract_required` - New Contract Required
* `verification_needed` - Verification Needed
* `other` - Other'
oneOf:
- $ref: '#/components/schemas/CustomerHoldReasonEnum'
- $ref: '#/components/schemas/BlankEnum'
on_hold_public_reason:
type: string
default: ''
description: Free-text reason, only stored when status is ON_HOLD and the category is OTHER.
maxLength: 1000
required:
- status
BlankEnum:
enum:
- ''
UpdatedBy:
type: object
properties:
uuid:
type: string
format: uuid
name:
type: string
required:
- name
- uuid
CustomerHoldReasonEnum:
enum:
- overdue_payments
- new_contract_required
- verification_needed
- other
type: string
description: '* `overdue_payments` - Overdue Payments
* `new_contract_required` - New Contract Required
* `verification_needed` - Verification Needed
* `other` - Other'
CustomerStatus:
type: object
description: Serializer for reading CustomerStatus records.
properties:
uuid:
type: string
format: uuid
readOnly: true
status:
allOf:
- $ref: '#/components/schemas/CustomerHealthStatusEnum'
readOnly: true
description: 'Health status of the customer (healthy, average, at_risk, new, churned, on_hold)
* `healthy` - Healthy
* `average` - Average
* `at_risk` - At Risk
* `new` - New
* `churned` - Churned
* `on_hold` - On Hold'
on_hold_reason_category:
allOf:
- $ref: '#/components/schemas/CustomerHoldReasonEnum'
readOnly: true
description: 'Buyer-facing reason the account is on hold, picked from a dropdown. Only populated when status is ON_HOLD; blank otherwise. The buyer sees this option''s label — except OTHER, where they see on_hold_public_reason.
* `overdue_payments` - Overdue Payments
* `new_contract_required` - New Contract Required
* `verification_needed` - Verification Needed
* `other` - Other'
on_hold_public_reason:
type: string
readOnly: true
description: Free-text reason shown to the buyer, used ONLY when on_hold_reason_category is OTHER. Blank otherwise (and for non-ON_HOLD statuses).
created:
type: string
format: date-time
readOnly: true
updated_by:
allOf:
- $ref: '#/components/schemas/UpdatedBy'
readOnly: true
required:
- created
- on_hold_public_reason
- on_hold_reason_category
- status
- updated_by
- uuid
CustomerStatusNotFoundResponse:
type: object
properties:
detail:
type: string
required:
- detail
PaginatedCustomerStatusList:
type: object
required:
- count
- results
properties:
count:
type: integer
example: 123
next:
type:
- string
- 'null'
format: uri
example: http://api.example.org/accounts/?page=4
previous:
type:
- string
- 'null'
format: uri
example: http://api.example.org/accounts/?page=2
results:
type: array
items:
$ref: '#/components/schemas/CustomerStatus'
CustomerHealthStatusEnum:
enum:
- healthy
- average
- at_risk
- new
- churned
- on_hold
type: string
description: '* `healthy` - Healthy
* `average` - Average
* `at_risk` - At Risk
* `new` - New
* `churned` - Churned
* `on_hold` - On Hold'
securitySchemes:
cookieAuth:
type: apiKey
in: cookie
name: sessionid
tokenAuth:
type: apiKey
in: header
name: Authorization
description: Token-based authentication with required prefix "Token"