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OpenAPI Specification

openapi: 3.2.0
info:
  title: NICE Incontactapi API
  version: '2026-10-14'
  description: 'GENERATED FROM DOCUMENTATION by API Evangelist on 2026-10-14: 27 operation(s) read from 8 public documentation page(s) (each operation names its page in x-source). This is not the provider''s published contract; NICE has published no machine-readable contract that the pipeline could find. Engine: local.'
  x-evidence-tiers:
    code-example: 4
    documentation: 23
    pages-with-code: 4
    pages-read: 8
  x-generated-from: documentation
  x-provenance: generated
  x-authored-by: API Evangelist
  x-generated: '2026-10-14'
  x-generator: generate-contract-from-docs.py
  x-engine: local
  x-sources:
  - https://developer.niceincontact.com/API/MediaPlaybackAPI
  - https://developer.niceincontact.com/API/VoiceBiometricHubAPI
  - https://developer.niceincontact.com/Documentation/GettingStarted
  - https://developer.niceincontact.com/Documentation/CorrelationIdGettingStarted
  - https://developer.niceincontact.com/WhatsNew
  - https://developer.niceincontact.com/Documentation/UsingEvents
  - https://developer.niceincontact.com/Documentation/BYOCMiddleware
  - https://developer.niceincontact.com/Documentation/AgentSessionEvents
servers:
- url: https://api-do72.dev.nice-incontact.com
tags:
- name: Incontactapi
paths:
  /InContactAPI/services/v24.0/agents/{agentid}:
    get:
      operationId: get_InContactAPI_services_v24_0_agents_agentid
      tags:
      - Incontactapi
      summary: GET /InContactAPI/services/v24.0/agents/{agentId}
      x-source: https://developer.niceincontact.com/Documentation/CorrelationIdGettingStarted
      parameters:
      - name: agentid
        in: path
        required: true
        schema:
          type: string
      responses:
        '200':
          description: Success (status as documented)
      x-evidence:
        kind: code-example
        language: curl
        snippet: "curl -V -Uri https://api-do72.dev.nice-incontact.com/InContactAPI/services/v24.0/agents/24211 -Headers $headers -Method Get \n Response of Get API \nHTTP/1.1 200 Success \nDate: Tue, 04 Oct 2022 05:54:42 GMT \nContent-Type: application/json; charset=utf-8 \nContent-Length: 2832 \nConnection: keep-alive \nSet-Cookie: AWSALB=QPdTfDlGPznsXMYThl3dUJoFXs51RkncnbJHcq1caUGMfV8YEgXi51Nnj71CB1jJGCblp9GXU1a/SmtP3H"
  /InContactAPI/services/v7.0/tags:
    get:
      operationId: get_InContactAPI_services_v7_0_tags
      tags:
      - Incontactapi
      summary: GET /InContactAPI/services/v7.0/tags
      x-source: https://developer.niceincontact.com/Documentation/CorrelationIdGettingStarted
      responses:
        '200':
          description: Success (status as documented)
      x-evidence:
        kind: code-example
        language: curl
        snippet: "curl -v -Uri https://api-do72.dev.nice-incontact.com/InContactAPI/services/v7.0/tags -Headers $headers -Body $postParams -Method Post \n Response for Post API \nHTTP/1.1 200 Success \nDate: Tue, 04 Oct 2022 05:47:57 GMT \nContent-Type: application/json; charset=utf-8 \nContent-Length: 12 \nConnection: keep-alive \nSet-Cookie: AWSALB=MygFfOFRmipEDszBapvTh/ic+nb7Ajk7a8rDCLusshxa+ArYAVWB+6VK1DMBEQZ/HHljZLP7"
  /incontactapi/services/v30.0/agents/$AGENT_ID/custom-event:
    put:
      operationId: put_incontactapi_services_v30_0_agents_AGENT_ID_custom_event
      tags:
      - Incontactapi
      summary: PUT /incontactapi/services/v30.0/agents/$AGENT_ID/custom-event
      x-source: https://developer.niceincontact.com/Documentation/UsingEvents
      parameters:
      - name: data
        in: query
        required: false
        schema:
          type: string
      - name: eventName
        in: query
        required: false
        schema:
          type: string
      - name: persistInMemory
        in: query
        required: false
        schema:
          type: string
      responses:
        '200':
          description: Success (status as documented)
      x-evidence:
        kind: code-example
        language: curl
        snippet: "curl -X PUT \"https://api-$AREA.$DOMAIN/incontactapi/services/v30.0/agents/$AGENT_ID/custom-event?eventName=From_Postman&persistInMemory=false&data=Sent_from_Postman\" \n Request Type : PUT \n Fields : \n Parameter \n Type \n Details \n agentId \n String \n The agent ID value that identifies the target agent. \n eventName \n String \n The name of the event. This must be used by any consumers of the event. \n pe"