Support tickets are a means for users to seek assistance and resolve issues they encounter with a product or service. They allow users to communicate their problems or questions to the Juniper Mist support team, who can then provide guidance, troubleshooting, or solutions. Support tickets typically include information such as the type of issue, relevant details, and any necessary attachments.
openapi: 3.1.0
info:
contact:
email: tmunzer@juniper.net
name: Thomas Munzer
description: '> Version: **2606.1.1**
>
> Date: **July 10, 2026**
<div class="notification"> NOTE:<br>Some important API changes will be introduced. Please make sure to read the <a href="https://www.juniper.net/documentation/us/en/software/mist/api/http/guides/important-api-changes">announcements</a> </div>
---
## Additional Documentation
* [Mist Automation Guide](https://www.juniper.net/documentation/us/en/software/mist/automation-integration/index.html)
* [Mist Location SDK](https://www.juniper.net/documentation/us/en/software/mist/location-services/topics/concept/mist-how-get-mist-sdk.html)
* [Mist Product Updates](https://www.juniper.net/documentation/us/en/software/mist/product-updates/)
## Helpful Resources
* [API Sandbox and Exercises](https://api-class.mist.com/)
* [Postman Collection, Runners and Webhook Samples](https://www.postman.com/juniper-mist/workspace/mist-systems-s-public-workspace)
* [Python Script Examples](https://github.com/tmunzer/mist_library)
* [API Demo Apps](https://apps.mist-lab.fr/)
* [Juniper Blog](https://blogs.juniper.net/)
## Mist Web Browser Extension:
* Google Chrome, Microsoft Edge and other Chromium-based browser: [Chrome Web Store](https://chromewebstore.google.com/detail/mist-extension/ejhpdcljeamillfhdihkkmoakanpbplh)
* Firefox: [Firefox Add-ons](https://addons.mozilla.org/en-US/firefox/addon/mist-extension/)
---'
license:
name: MIT
url: https://raw.githubusercontent.com/tmunzer/Mist-OAS3.0/main/LICENSE
title: Mist Admins Orgs Tickets API
version: 2606.1.1
x-logo:
altText: Juniper-MistAI
backgroundColor: '#FFFFFF'
url: https://www.mist.com/wp-content/uploads/logo.png
servers:
- description: Mist Global 01
url: https://api.mist.com
- description: Mist Global 02
url: https://api.gc1.mist.com
- description: Mist Global 03
url: https://api.ac2.mist.com
- description: Mist Global 04
url: https://api.gc2.mist.com
- description: Mist Global 05
url: https://api.gc4.mist.com
- description: Mist EMEA 01
url: https://api.eu.mist.com
- description: Mist EMEA 02
url: https://api.gc3.mist.com
- description: Mist EMEA 03
url: https://api.ac6.mist.com
- description: Mist EMEA 04
url: https://api.gc6.mist.com
- description: Mist APAC 01
url: https://api.ac5.mist.com
- description: Mist APAC 02
url: https://api.gc5.mist.com
- description: Mist APAC 03
url: https://api.gc7.mist.com
security:
- apiToken: []
- csrfToken: []
tags:
- description: 'Support tickets are a means for users to seek assistance and resolve issues they encounter with a product or service.
They allow users to communicate their problems or questions to the Juniper Mist support team, who can then provide guidance, troubleshooting, or solutions.
Support tickets typically include information such as the type of issue, relevant details, and any necessary attachments.'
name: Orgs Tickets
paths:
/api/v1/orgs/{org_id}/tickets:
parameters:
- $ref: '#/components/parameters/org_id'
get:
description: Get List of Tickets of an Org
operationId: listOrgTickets
parameters:
- $ref: '#/components/parameters/start'
- $ref: '#/components/parameters/end'
- $ref: '#/components/parameters/duration'
responses:
'200':
$ref: '#/components/responses/TicketsArray'
'400':
$ref: '#/components/responses/HTTP400'
'401':
$ref: '#/components/responses/HTTP401'
'403':
$ref: '#/components/responses/HTTP403'
'404':
$ref: '#/components/responses/HTTP404'
'429':
$ref: '#/components/responses/HTTP429'
summary: listOrgTickets
tags:
- Orgs Tickets
post:
description: Create a support ticket
operationId: createOrgTicket
requestBody:
content:
application/json:
examples:
Example:
value:
comment: string
subject: string
type: question
schema:
$ref: '#/components/schemas/ticket'
description: Request Body
responses:
'200':
$ref: '#/components/responses/Ticket'
'400':
$ref: '#/components/responses/HTTP400'
'401':
$ref: '#/components/responses/HTTP401'
'403':
$ref: '#/components/responses/HTTP403'
'404':
$ref: '#/components/responses/HTTP404'
'429':
$ref: '#/components/responses/HTTP429'
summary: createOrgTicket
tags:
- Orgs Tickets
/api/v1/orgs/{org_id}/tickets/count:
parameters:
- $ref: '#/components/parameters/org_id'
get:
description: Count by Distinct Attributes of Org Tickets
operationId: countOrgTickets
parameters:
- description: 'Field used to group this count response. enum: `status`, `type`'
in: query
name: distinct
schema:
$ref: '#/components/schemas/org_tickets_count_distinct'
- $ref: '#/components/parameters/limit'
responses:
'200':
$ref: '#/components/responses/Count'
'400':
$ref: '#/components/responses/HTTP400'
'401':
$ref: '#/components/responses/HTTP401'
'403':
$ref: '#/components/responses/HTTP403'
'404':
$ref: '#/components/responses/HTTP404'
'429':
$ref: '#/components/responses/HTTP429'
summary: countOrgTickets
tags:
- Orgs Tickets
/api/v1/orgs/{org_id}/tickets/{ticket_id}:
parameters:
- $ref: '#/components/parameters/org_id'
- $ref: '#/components/parameters/ticket_id'
get:
description: Get support ticket details
operationId: getOrgTicket
parameters:
- $ref: '#/components/parameters/start'
- $ref: '#/components/parameters/end'
- $ref: '#/components/parameters/duration'
responses:
'200':
$ref: '#/components/responses/Ticket'
'400':
$ref: '#/components/responses/HTTP400'
'401':
$ref: '#/components/responses/HTTP401'
'403':
$ref: '#/components/responses/HTTP403'
'404':
$ref: '#/components/responses/HTTP404'
'429':
$ref: '#/components/responses/HTTP429'
summary: getOrgTicket
tags:
- Orgs Tickets
put:
description: Update support ticket
operationId: updateOrgTicket
requestBody:
content:
application/json:
examples:
Example:
value:
comment: string
subject: string
type: question
schema:
$ref: '#/components/schemas/ticket'
description: Request Body
responses:
'200':
$ref: '#/components/responses/Ticket'
'400':
$ref: '#/components/responses/HTTP400'
'401':
$ref: '#/components/responses/HTTP401'
'403':
$ref: '#/components/responses/HTTP403'
'404':
$ref: '#/components/responses/HTTP404'
'429':
$ref: '#/components/responses/HTTP429'
summary: updateOrgTicket
tags:
- Orgs Tickets
/api/v1/orgs/{org_id}/tickets/{ticket_id}/attachments:
parameters:
- $ref: '#/components/parameters/org_id'
- $ref: '#/components/parameters/ticket_id'
post:
description: Get Org ticket Attachment
operationId: UploadOrgTicketAttachment
requestBody:
content:
multipart/form-data:
schema:
$ref: '#/components/schemas/ticket_upload_attachments_file'
description: Request Body
responses:
'200':
$ref: '#/components/responses/OK'
'400':
$ref: '#/components/responses/HTTP400'
'401':
$ref: '#/components/responses/HTTP401'
'403':
$ref: '#/components/responses/HTTP403'
'404':
$ref: '#/components/responses/HTTP404'
'429':
$ref: '#/components/responses/HTTP429'
summary: UploadOrgTicketAttachment
tags:
- Orgs Tickets
/api/v1/orgs/{org_id}/tickets/{ticket_id}/attachments/{attachment_id}:
parameters:
- $ref: '#/components/parameters/org_id'
- $ref: '#/components/parameters/ticket_id'
- $ref: '#/components/parameters/attachment_id'
get:
description: Get Org ticket Attachment
operationId: GetOrgTicketAttachment
parameters:
- $ref: '#/components/parameters/start'
- $ref: '#/components/parameters/end'
- $ref: '#/components/parameters/duration'
responses:
'200':
$ref: '#/components/responses/TicketAttachment'
'400':
$ref: '#/components/responses/HTTP400'
'401':
$ref: '#/components/responses/HTTP401'
'403':
$ref: '#/components/responses/HTTP403'
'404':
$ref: '#/components/responses/HTTP404'
'429':
$ref: '#/components/responses/HTTP429'
summary: GetOrgTicketAttachment
tags:
- Orgs Tickets
/api/v1/orgs/{org_id}/tickets/{ticket_id}/comments:
parameters:
- $ref: '#/components/parameters/org_id'
- $ref: '#/components/parameters/ticket_id'
post:
description: Add Comment to support ticket
operationId: addOrgTicketComment
requestBody:
content:
application/json:
schema:
$ref: '#/components/schemas/ticket_comment'
multipart/form-data:
schema:
$ref: '#/components/schemas/ticket_comment_import_file'
description: Request Body
responses:
'200':
$ref: '#/components/responses/Ticket'
'400':
$ref: '#/components/responses/HTTP400'
'401':
$ref: '#/components/responses/HTTP401'
'403':
$ref: '#/components/responses/HTTP403'
'404':
$ref: '#/components/responses/HTTP404'
'429':
$ref: '#/components/responses/HTTP429'
summary: addOrgTicketComment
tags:
- Orgs Tickets
components:
schemas:
ticket_comments_attachments:
description: List of attachment metadata objects for a ticket comment
items:
$ref: '#/components/schemas/ticket_comments_attachment'
readOnly: true
type: array
tickets:
description: Support ticket records returned by a ticket list response
items:
$ref: '#/components/schemas/ticket'
type: array
id:
description: Unique ID of the object instance in the Mist Organization
examples:
- 53f10664-3ce8-4c27-b382-0ef66432349f
format: uuid
readOnly: true
type: string
ticket_comment:
description: Comment on a support ticket
properties:
attachment_ids:
$ref: '#/components/schemas/ticket_comments_attachment_ids'
description: Identifiers of attachments linked to this ticket comment
attachments:
$ref: '#/components/schemas/ticket_comments_attachments'
description: Attachment metadata returned with this ticket comment
author:
description: User who wrote this ticket comment
readOnly: true
type: string
comment:
description: Text body of this ticket comment
type: string
created_at:
description: Time when this ticket comment was created, in epoch seconds
readOnly: true
type: integer
required:
- author
- comment
- created_at
type: object
org_tickets_count_distinct:
default: status
description: 'Distinct field used when counting organization tickets. enum: `status`, `type`'
enum:
- status
- type
type: string
response_http429:
additionalProperties: false
description: Standard HTTP 429 rate limit error response
properties:
detail:
description: Human-readable explanation of the rate limit error
examples:
- Too Many Request. The API Token used for the request reached the 5000 API Calls per hour threshold
type: string
type: object
response_http401:
additionalProperties: false
description: Standard HTTP 401 authentication error response
properties:
detail:
description: Human-readable explanation of the authentication error
examples:
- Authentication credentials were not provided.
type: string
type: object
ticket:
description: Support ticket record with status, comments, and metadata
properties:
case_number:
description: Support case number associated with this ticket
readOnly: true
type: string
comments:
$ref: '#/components/schemas/ticket_comments'
description: Discussion comments recorded on this support ticket
created_at:
description: Time when this support ticket was created, in epoch seconds
readOnly: true
type: integer
id:
$ref: '#/components/schemas/id'
description: Unique identifier for this support ticket
requester:
description: User who opened or requested this support ticket
readOnly: true
type: string
requester_email:
description: Email of the requester
format: email
type: string
status:
$ref: '#/components/schemas/ticket_status'
description: Current lifecycle status of this support ticket
subject:
description: Short summary of the support request
type: string
type:
description: Question (default) / bug / critical
type: string
updated_at:
description: Time when this support ticket was last updated, in epoch seconds
readOnly: true
type: integer
required:
- subject
- type
type: object
response_http403:
additionalProperties: false
description: Standard HTTP 403 permission error response
properties:
detail:
description: Human-readable explanation of the permission error
examples:
- You do not have permission to perform this action.
type: string
type: object
ticket_upload_attachments_file:
additionalProperties: false
description: Multipart upload payload containing a ticket attachment file
properties:
file:
contentMediaType: application/octet-stream
description: Ekahau or ibwave file
type: string
type: object
count_results:
description: List of count result rows
items:
$ref: '#/components/schemas/count_result'
type: array
uniqueItems: true
response_http400:
additionalProperties: false
description: Standard HTTP 400 bad request error response
properties:
detail:
description: Human-readable explanation of the bad request error
examples:
- 'JSON parse error - Expecting value: line 5 column 8 (char 56)'
type: string
type: object
ticket_comments_attachment_ids:
description: List of ticket comment attachment identifiers
examples:
- - 00000000-0000-0000-0000-15231a659c78
items:
$ref: '#/components/schemas/ticket_comments_attachment_id'
readOnly: true
type: array
ticket_attachment:
additionalProperties: false
description: Download information for a support ticket attachment
properties:
content_url:
description: Download URL for the support ticket attachment
examples:
- https://api.mist.com/api/v1/forward/download?jwt=...
format: url
type: string
type: object
count_result:
additionalProperties:
type: string
description: Count result row with the matching distinct field values
properties:
count:
description: Number of matching items for the distinct value or values in this result
type: integer
required:
- count
type: object
response_count:
additionalProperties: false
description: Distinct count response for time-bounded search results
properties:
distinct:
description: Field used to group the count results
type: string
end:
description: Search window end timestamp for the count request, in epoch seconds
type: integer
limit:
description: Maximum number of distinct count results requested
type: integer
results:
$ref: '#/components/schemas/count_results'
description: Count results grouped by the distinct field
start:
description: Search window start timestamp for the count request, in epoch seconds
type: integer
total:
description: Number of distinct result buckets returned
type: integer
required:
- distinct
- end
- limit
- results
- start
- total
type: object
ticket_comments:
description: List of comments on a support ticket
items:
$ref: '#/components/schemas/ticket_comment'
type: array
ticket_comments_attachment_id:
description: Unique identifier for a ticket comment attachment
examples:
- 00000000-0000-0000-0000-15231a659c13
format: uuid
readOnly: true
type: string
ticket_comments_attachment:
additionalProperties: false
description: Metadata for an attachment on a ticket comment
properties:
content_type:
description: MIME type of the ticket comment attachment
examples:
- image/png
type: string
content_url:
description: Download URL for the ticket comment attachment
examples:
- https://api.mist.com/api/v1/forward/download?jwt=...
format: url
type: string
created_at:
description: Time when this ticket comment attachment was created, in epoch seconds
examples:
- 1453908369
type: integer
file_name:
description: Original file name of the ticket comment attachment
examples:
- crash.png
type: string
id:
$ref: '#/components/schemas/id'
description: Unique identifier for this ticket comment attachment
size_in_bytes:
description: Attachment file size, in bytes
examples:
- 1943
type: integer
type: object
ticket_comment_import_file:
additionalProperties: false
description: Multipart payload for adding a ticket comment with an attachment
properties:
comment:
description: Text body for the ticket comment submitted with the uploaded file
examples:
- this is urgent
type: string
file:
contentMediaType: application/octet-stream
description: Binary file payload to attach to the ticket comment
type: string
type: object
response_http404:
additionalProperties: false
description: Standard HTTP 404 not found error response
properties:
id:
description: Missing resource identifier, when the API includes one
type: string
type: object
ticket_status:
description: 'Ticket status. enum: `closed`, `open`, `pending`, `solved`. `open` means Mist is working on it, `pending` means requester attention is needed, `solved` means Mist considers it resolved but it can still be updated or rated, and `closed` means it is archived'
enum:
- closed
- open
- pending
- solved
type: string
responses:
TicketAttachment:
content:
application/json:
examples:
Example:
$ref: '#/components/examples/TicketAttachmentExample'
schema:
$ref: '#/components/schemas/ticket_attachment'
application/vnd.api+json:
examples:
Example:
$ref: '#/components/examples/TicketAttachmentExample'
schema:
$ref: '#/components/schemas/ticket_attachment'
description: OK
HTTP429:
content:
application/json:
examples:
Example:
$ref: '#/components/examples/HTTP429Example'
schema:
$ref: '#/components/schemas/response_http429'
application/vnd.api+json:
examples:
Example:
$ref: '#/components/examples/HTTP429Example'
schema:
$ref: '#/components/schemas/response_http429'
description: Too Many Request. The API Token used for the request reached the 5000 API Calls per hour threshold
OK:
description: OK
Ticket:
content:
application/json:
examples:
Example:
$ref: '#/components/examples/TicketExample'
schema:
$ref: '#/components/schemas/ticket'
application/vnd.api+json:
examples:
Example:
$ref: '#/components/examples/TicketExample'
schema:
$ref: '#/components/schemas/ticket'
description: OK
Count:
content:
application/json:
examples:
Example:
$ref: '#/components/examples/CountExample'
schema:
$ref: '#/components/schemas/response_count'
application/vnd.api+json:
examples:
Example:
$ref: '#/components/examples/CountExample'
schema:
$ref: '#/components/schemas/response_count'
description: Result of Count
HTTP400:
content:
application/json:
examples:
Example:
$ref: '#/components/examples/HTTP400Example'
schema:
$ref: '#/components/schemas/response_http400'
application/vnd.api+json:
examples:
Example:
$ref: '#/components/examples/HTTP400Example'
schema:
$ref: '#/components/schemas/response_http400'
description: Bad Syntax
HTTP403:
content:
application/json:
examples:
Example:
$ref: '#/components/examples/HTTP403Example'
schema:
$ref: '#/components/schemas/response_http403'
application/vnd.api+json:
examples:
Example:
$ref: '#/components/examples/HTTP403Example'
schema:
$ref: '#/components/schemas/response_http403'
description: Permission Denied
TicketsArray:
content:
application/json:
examples:
Example:
$ref: '#/components/examples/TicketsArrayExample'
schema:
$ref: '#/components/schemas/tickets'
application/vnd.api+json:
examples:
Example:
$ref: '#/components/examples/TicketsArrayExample'
schema:
$ref: '#/components/schemas/tickets'
description: OK
HTTP404:
content:
application/json:
schema:
$ref: '#/components/schemas/response_http404'
application/vnd.api+json:
schema:
$ref: '#/components/schemas/response_http404'
description: Not found. The API endpoint doesn’t exist or resource doesn’ t exist
HTTP401:
content:
application/json:
examples:
Example:
$ref: '#/components/examples/HTTP401Example'
schema:
$ref: '#/components/schemas/response_http401'
application/vnd.api+json:
examples:
Example:
$ref: '#/components/examples/HTTP401Example'
schema:
$ref: '#/components/schemas/response_http401'
description: Unauthorized
examples:
TicketExample:
value:
comments:
- attachments:
- content_type: string
content_url: string
author: string
comment: string
created_at: 0
created_at: 0
id: b069b358-4c97-5319-1f8c-7c5ca64d6ab1
requester: string
status: open
subject: string
type: string
updated_at: 0
CountExample:
value:
distinct: string
end: 0
limit: 0
results:
- count: 0
property: string
start: 0
total: 0
HTTP403Example:
value:
detail: You do not have permission to perform this action.
HTTP400Example:
value:
detail: 'JSON parse error - Expecting value: line 5 column 8 (char 56)'
HTTP429Example:
value:
detail: Too Many Request. The API Token used for the request reached the 5000 API Calls per hour threshold
TicketAttachmentExample:
value:
content_url: https://api.mist.com/api/v1/forward/download?jwt=...
TicketsArrayExample:
value:
- comments:
- attachments:
- content_type: string
content_url: string
author: string
comment: string
created_at: 0
created_at: 0
id: b069b358-4c97-5319-1f8c-7c5ca64d6ab1
requester: string
status: open
subject: string
type: string
updated_at: 0
HTTP401Example:
value:
detail: Authentication credentials were not provided.
parameters:
org_id:
in: path
name: org_id
required: true
schema:
examples:
- 000000ab-00ab-00ab-00ab-0000000000ab
format: uuid
type: string
start:
description: Lower bound of the time range, as an epoch timestamp in seconds or a relative value such as `-1d` or `-1w`
in: query
name: start
schema:
type: string
duration:
description: Time range duration for the query, using relative units such as `10m`, `7d`, or `2w`
in: query
name: duration
schema:
default: 1d
examples:
- 10m
type: string
attachment_id:
in: path
name: attachment_id
required: true
schema:
examples:
- 000000ab-00ab-00ab-00ab-0000000000ab
format: uuid
type: string
limit:
description: Maximum number of results to return per page
in: query
name: limit
schema:
default: 100
minimum: 0
type: integer
ticket_id:
in: path
name: ticket_id
required: true
schema:
examples:
- 000000ab-00ab-00ab-00ab-0000000000ab
format: uuid
type: string
end:
description: Upper bound of the time range, as an epoch timestamp in seconds or a relative value such as `-1d`, `-2h`, or `now`
in: query
name: end
schema:
type: string
securitySchemes:
apiToken:
description: "Preferred authentication method for automation and integrations. Send the API token in the HTTP `Authorization` header.\n\n**Format**:\n `Authorization: Token {apitoken}`\n\n**Notes**:\n* An API token generated for a specific admin has the same privileges as that admin\n* An API token is automatically removed if it is not used for more than 90 days\n* SSO admins cannot generate admin API tokens. Use organization API tokens when scoped Org/Site privileges are needed."
in: header
name: Authorization
type: apiKey
csrfToken:
description: 'Session-based authentication for browser or login/password flows. After a successful [Login](/#operations/login) request, Mist returns a `csrftoken` cookie. Send that value in the `X-CSRFToken` header on later API requests that use the login session.
**Format**:
```
X-CSRFToken: vwvBuq9qkqaKh7lu8tNc0gkvBfEaLAmx
```
For automation, API Token authentication is preferred.'
in: header
name: X-CSRFToken
type: apiKey