Support tickets are a means for users to seek assistance and resolve issues they encounter with a product or service. They allow users to communicate their problems or questions to the Juniper Mist support team, who can then provide guidance, troubleshooting, or solutions. Support tickets typically include information such as the type of issue, relevant details, and any necessary attachments.
openapi: 3.1.0
info:
contact:
email: tmunzer@juniper.net
name: Thomas Munzer
description: '> Version: **2604.1.1**
>
> Date: **May 13, 2026**
<div class="notification"> NOTE:<br>Some important API changes will be introduced. Please make sure to read the <a href="https://www.juniper.net/documentation/us/en/software/mist/api/http/guides/important-api-changes">announcements</a> </div>
---
## Additional Documentation
* [Mist Automation Guide](https://www.juniper.net/documentation/us/en/software/mist/automation-integration/index.html)
* [Mist Location SDK](https://www.juniper.net/documentation/us/en/software/mist/location-services/topics/concept/mist-how-get-mist-sdk.html)
* [Mist Product Updates](https://www.juniper.net/documentation/us/en/software/mist/product-updates/)
## Helpful Resources
* [API Sandbox and Exercises](https://api-class.mist.com/)
* [Postman Collection, Runners and Webhook Samples](https://www.postman.com/juniper-mist/workspace/mist-systems-s-public-workspace)
* [Python Script Examples](https://github.com/tmunzer/mist_library)
* [API Demo Apps](https://apps.mist-lab.fr/)
* [Juniper Blog](https://blogs.juniper.net/)
## Mist Web Browser Extension:
* Google Chrome, Microsoft Edge and other Chromium-based browser: [Chrome Web Store](https://chromewebstore.google.com/detail/mist-extension/ejhpdcljeamillfhdihkkmoakanpbplh)
* Firefox: [Firefox Add-ons](https://addons.mozilla.org/en-US/firefox/addon/mist-extension/)
---'
license:
name: MIT
url: https://raw.githubusercontent.com/tmunzer/Mist-OAS3.0/main/LICENSE
title: Mist Admins Orgs Tickets API
version: 2604.1.1
x-logo:
altText: Juniper-MistAI
backgroundColor: '#FFFFFF'
url: https://www.mist.com/wp-content/uploads/logo.png
servers:
- description: Mist Global 01
url: https://api.mist.com
- description: Mist Global 02
url: https://api.gc1.mist.com
- description: Mist Global 03
url: https://api.ac2.mist.com
- description: Mist Global 04
url: https://api.gc2.mist.com
- description: Mist Global 05
url: https://api.gc4.mist.com
- description: Mist EMEA 01
url: https://api.eu.mist.com
- description: Mist EMEA 02
url: https://api.gc3.mist.com
- description: Mist EMEA 03
url: https://api.ac6.mist.com
- description: Mist EMEA 04
url: https://api.gc6.mist.com
- description: Mist APAC 01
url: https://api.ac5.mist.com
- description: Mist APAC 02
url: https://api.gc5.mist.com
- description: Mist APAC 03
url: https://api.gc7.mist.com
security:
- apiToken: []
- basicAuth: []
- basicAuth: []
csrfToken: []
tags:
- description: 'Support tickets are a means for users to seek assistance and resolve issues they encounter with a product or service.
They allow users to communicate their problems or questions to the Juniper Mist support team, who can then provide guidance, troubleshooting, or solutions.
Support tickets typically include information such as the type of issue, relevant details, and any necessary attachments.'
name: Orgs Tickets
paths:
/api/v1/orgs/{org_id}/tickets:
parameters:
- $ref: '#/components/parameters/org_id'
get:
description: Get List of Tickets of an Org
operationId: listOrgTickets
parameters:
- $ref: '#/components/parameters/start'
- $ref: '#/components/parameters/end'
- $ref: '#/components/parameters/duration'
responses:
'200':
$ref: '#/components/responses/TicketsArray'
'400':
$ref: '#/components/responses/HTTP400'
'401':
$ref: '#/components/responses/HTTP401'
'403':
$ref: '#/components/responses/HTTP403'
'404':
$ref: '#/components/responses/HTTP404'
'429':
$ref: '#/components/responses/HTTP429'
summary: listOrgTickets
tags:
- Orgs Tickets
post:
description: Create a support ticket
operationId: createOrgTicket
requestBody:
content:
application/json:
examples:
Example:
value:
comment: string
subject: string
type: question
schema:
$ref: '#/components/schemas/ticket'
description: Request Body
responses:
'200':
$ref: '#/components/responses/Ticket'
'400':
$ref: '#/components/responses/HTTP400'
'401':
$ref: '#/components/responses/HTTP401'
'403':
$ref: '#/components/responses/HTTP403'
'404':
$ref: '#/components/responses/HTTP404'
'429':
$ref: '#/components/responses/HTTP429'
summary: createOrgTicket
tags:
- Orgs Tickets
/api/v1/orgs/{org_id}/tickets/count:
parameters:
- $ref: '#/components/parameters/org_id'
get:
description: Count by Distinct Attributes of Org Tickets
operationId: countOrgTickets
parameters:
- in: query
name: distinct
schema:
$ref: '#/components/schemas/org_tickets_count_distinct'
- $ref: '#/components/parameters/limit'
responses:
'200':
$ref: '#/components/responses/Count'
'400':
$ref: '#/components/responses/HTTP400'
'401':
$ref: '#/components/responses/HTTP401'
'403':
$ref: '#/components/responses/HTTP403'
'404':
$ref: '#/components/responses/HTTP404'
'429':
$ref: '#/components/responses/HTTP429'
summary: countOrgTickets
tags:
- Orgs Tickets
/api/v1/orgs/{org_id}/tickets/{ticket_id}:
parameters:
- $ref: '#/components/parameters/org_id'
- $ref: '#/components/parameters/ticket_id'
get:
description: Get support ticket details
operationId: getOrgTicket
parameters:
- $ref: '#/components/parameters/start'
- $ref: '#/components/parameters/end'
- $ref: '#/components/parameters/duration'
responses:
'200':
$ref: '#/components/responses/Ticket'
'400':
$ref: '#/components/responses/HTTP400'
'401':
$ref: '#/components/responses/HTTP401'
'403':
$ref: '#/components/responses/HTTP403'
'404':
$ref: '#/components/responses/HTTP404'
'429':
$ref: '#/components/responses/HTTP429'
summary: getOrgTicket
tags:
- Orgs Tickets
put:
description: Update support ticket
operationId: updateOrgTicket
requestBody:
content:
application/json:
examples:
Example:
value:
comment: string
subject: string
type: question
schema:
$ref: '#/components/schemas/ticket'
description: Request Body
responses:
'200':
$ref: '#/components/responses/Ticket'
'400':
$ref: '#/components/responses/HTTP400'
'401':
$ref: '#/components/responses/HTTP401'
'403':
$ref: '#/components/responses/HTTP403'
'404':
$ref: '#/components/responses/HTTP404'
'429':
$ref: '#/components/responses/HTTP429'
summary: updateOrgTicket
tags:
- Orgs Tickets
/api/v1/orgs/{org_id}/tickets/{ticket_id}/attachments:
parameters:
- $ref: '#/components/parameters/org_id'
- $ref: '#/components/parameters/ticket_id'
post:
description: Get Org ticket Attachment
operationId: UploadOrgTicketAttachment
requestBody:
content:
multipart/form-data:
schema:
$ref: '#/components/schemas/ticket_upload_attachments_file'
description: Request Body
responses:
'200':
$ref: '#/components/responses/OK'
'400':
$ref: '#/components/responses/HTTP400'
'401':
$ref: '#/components/responses/HTTP401'
'403':
$ref: '#/components/responses/HTTP403'
'404':
$ref: '#/components/responses/HTTP404'
'429':
$ref: '#/components/responses/HTTP429'
summary: UploadOrgTicketAttachment
tags:
- Orgs Tickets
/api/v1/orgs/{org_id}/tickets/{ticket_id}/attachments/{attachment_id}:
parameters:
- $ref: '#/components/parameters/org_id'
- $ref: '#/components/parameters/ticket_id'
- $ref: '#/components/parameters/attachment_id'
get:
description: Get Org ticket Attachment
operationId: GetOrgTicketAttachment
parameters:
- $ref: '#/components/parameters/start'
- $ref: '#/components/parameters/end'
- $ref: '#/components/parameters/duration'
responses:
'200':
$ref: '#/components/responses/TicketAttachment'
'400':
$ref: '#/components/responses/HTTP400'
'401':
$ref: '#/components/responses/HTTP401'
'403':
$ref: '#/components/responses/HTTP403'
'404':
$ref: '#/components/responses/HTTP404'
'429':
$ref: '#/components/responses/HTTP429'
summary: GetOrgTicketAttachment
tags:
- Orgs Tickets
/api/v1/orgs/{org_id}/tickets/{ticket_id}/comments:
parameters:
- $ref: '#/components/parameters/org_id'
- $ref: '#/components/parameters/ticket_id'
post:
description: Add Comment to support ticket
operationId: addOrgTicketComment
requestBody:
content:
application/json:
schema:
$ref: '#/components/schemas/ticket_comment'
multipart/form-data:
schema:
$ref: '#/components/schemas/ticket_comment_import_file'
description: Request Body
responses:
'200':
$ref: '#/components/responses/Ticket'
'400':
$ref: '#/components/responses/HTTP400'
'401':
$ref: '#/components/responses/HTTP401'
'403':
$ref: '#/components/responses/HTTP403'
'404':
$ref: '#/components/responses/HTTP404'
'429':
$ref: '#/components/responses/HTTP429'
summary: addOrgTicketComment
tags:
- Orgs Tickets
components:
schemas:
id:
description: Unique ID of the object instance in the Mist Organization
examples:
- 53f10664-3ce8-4c27-b382-0ef66432349f
format: uuid
readOnly: true
type: string
response_count:
additionalProperties: false
properties:
distinct:
type: string
end:
type: integer
limit:
type: integer
results:
$ref: '#/components/schemas/count_results'
start:
type: integer
total:
type: integer
required:
- distinct
- end
- limit
- results
- start
- total
type: object
tickets:
items:
$ref: '#/components/schemas/ticket'
type: array
response_http403:
additionalProperties: false
properties:
detail:
examples:
- You do not have permission to perform this action.
type: string
type: object
ticket_comments_attachment_id:
examples:
- 00000000-0000-0000-0000-15231a659c13
format: uuid
readOnly: true
type: string
ticket_comments_attachments:
items:
$ref: '#/components/schemas/ticket_comments_attachment'
readOnly: true
type: array
count_results:
items:
$ref: '#/components/schemas/count_result'
type: array
uniqueItems: true
ticket_upload_attachments_file:
additionalProperties: false
properties:
file:
contentMediaType: application/octet-stream
description: Ekahau or ibwave file
type: string
type: object
count_result:
additionalProperties:
type: string
properties:
count:
type: integer
required:
- count
type: object
response_http404:
additionalProperties: false
properties:
id:
type: string
type: object
ticket_comments_attachment:
additionalProperties: false
properties:
content_type:
examples:
- image/png
type: string
content_url:
examples:
- https://api.mist.com/api/v1/forward/download?jwt=...
format: url
type: string
created_at:
examples:
- 1453908369
type: integer
file_name:
examples:
- crash.png
type: string
id:
$ref: '#/components/schemas/id'
size_in_bytes:
examples:
- 1943
type: integer
type: object
ticket_status:
description: "Ticket status. enum: \n * open: ticket is open, Mist is working on it\n * pending: ticket is open and Requester attention is needed (e.g. Mist is asking for some more information)\n * solved: ticket is marked as solved / considered by Mist (requester can update it, causing it to re-open; or rate it)\n * closed: ticket is archived and cannot be changed."
enum:
- closed
- open
- pending
- solved
type: string
ticket:
description: Support Ticket
properties:
case_number:
readOnly: true
type: string
comments:
$ref: '#/components/schemas/ticket_comments'
created_at:
readOnly: true
type: integer
id:
$ref: '#/components/schemas/id'
requester:
readOnly: true
type: string
requester_email:
description: Email of the requester
format: email
type: string
status:
$ref: '#/components/schemas/ticket_status'
subject:
type: string
type:
description: Question (default) / bug / critical
type: string
updated_at:
readOnly: true
type: integer
required:
- subject
- type
type: object
response_http400:
additionalProperties: false
properties:
detail:
examples:
- 'JSON parse error - Expecting value: line 5 column 8 (char 56)'
type: string
type: object
response_http429:
additionalProperties: false
properties:
detail:
examples:
- Too Many Request. The API Token used for the request reached the 5000 API Calls per hour threshold
type: string
type: object
ticket_comment_import_file:
additionalProperties: false
properties:
comment:
examples:
- this is urgent
type: string
file:
contentMediaType: application/octet-stream
type: string
type: object
ticket_attachment:
additionalProperties: false
properties:
content_url:
examples:
- https://api.mist.com/api/v1/forward/download?jwt=...
format: url
type: string
type: object
ticket_comment:
properties:
attachment_ids:
$ref: '#/components/schemas/ticket_comments_attachment_ids'
attachments:
$ref: '#/components/schemas/ticket_comments_attachments'
author:
readOnly: true
type: string
comment:
type: string
created_at:
readOnly: true
type: integer
required:
- author
- comment
- created_at
type: object
ticket_comments_attachment_ids:
examples:
- - 00000000-0000-0000-0000-15231a659c78
items:
$ref: '#/components/schemas/ticket_comments_attachment_id'
readOnly: true
type: array
ticket_comments:
items:
$ref: '#/components/schemas/ticket_comment'
type: array
response_http401:
additionalProperties: false
properties:
detail:
examples:
- Authentication credentials were not provided.
type: string
type: object
org_tickets_count_distinct:
default: status
description: 'enum: `status`, `type`'
enum:
- status
- type
type: string
examples:
CountExample:
value:
distinct: string
end: 0
limit: 0
results:
- count: 0
property: string
start: 0
total: 0
TicketAttachmentExample:
value:
content_url: https://api.mist.com/api/v1/forward/download?jwt=...
HTTP400Example:
value:
detail: 'JSON parse error - Expecting value: line 5 column 8 (char 56)'
HTTP403Example:
value:
detail: You do not have permission to perform this action.
HTTP429Example:
value:
detail: Too Many Request. The API Token used for the request reached the 5000 API Calls per hour threshold
HTTP401Example:
value:
detail: Authentication credentials were not provided.
TicketsArrayExample:
value:
- comments:
- attachments:
- content_type: string
content_url: string
author: string
comment: string
created_at: 0
created_at: 0
id: b069b358-4c97-5319-1f8c-7c5ca64d6ab1
requester: string
status: open
subject: string
type: string
updated_at: 0
TicketExample:
value:
comments:
- attachments:
- content_type: string
content_url: string
author: string
comment: string
created_at: 0
created_at: 0
id: b069b358-4c97-5319-1f8c-7c5ca64d6ab1
requester: string
status: open
subject: string
type: string
updated_at: 0
parameters:
org_id:
in: path
name: org_id
required: true
schema:
examples:
- 000000ab-00ab-00ab-00ab-0000000000ab
format: uuid
type: string
start:
description: Start time (epoch timestamp in seconds, or relative string like "-1d", "-1w")
in: query
name: start
schema:
type: string
duration:
description: Duration like 7d, 2w
in: query
name: duration
schema:
default: 1d
examples:
- 10m
type: string
attachment_id:
in: path
name: attachment_id
required: true
schema:
examples:
- 000000ab-00ab-00ab-00ab-0000000000ab
format: uuid
type: string
end:
description: End time (epoch timestamp in seconds, or relative string like "-1d", "-2h", "now")
in: query
name: end
schema:
type: string
limit:
in: query
name: limit
schema:
default: 100
minimum: 0
type: integer
ticket_id:
in: path
name: ticket_id
required: true
schema:
examples:
- 000000ab-00ab-00ab-00ab-0000000000ab
format: uuid
type: string
responses:
TicketsArray:
content:
application/json:
examples:
Example:
$ref: '#/components/examples/TicketsArrayExample'
schema:
$ref: '#/components/schemas/tickets'
application/vnd.api+json:
examples:
Example:
$ref: '#/components/examples/TicketsArrayExample'
schema:
$ref: '#/components/schemas/tickets'
description: OK
HTTP404:
content:
application/json:
schema:
$ref: '#/components/schemas/response_http404'
application/vnd.api+json:
schema:
$ref: '#/components/schemas/response_http404'
description: Not found. The API endpoint doesn’t exist or resource doesn’ t exist
HTTP429:
content:
application/json:
examples:
Example:
$ref: '#/components/examples/HTTP429Example'
schema:
$ref: '#/components/schemas/response_http429'
application/vnd.api+json:
examples:
Example:
$ref: '#/components/examples/HTTP429Example'
schema:
$ref: '#/components/schemas/response_http429'
description: Too Many Request. The API Token used for the request reached the 5000 API Calls per hour threshold
HTTP403:
content:
application/json:
examples:
Example:
$ref: '#/components/examples/HTTP403Example'
schema:
$ref: '#/components/schemas/response_http403'
application/vnd.api+json:
examples:
Example:
$ref: '#/components/examples/HTTP403Example'
schema:
$ref: '#/components/schemas/response_http403'
description: Permission Denied
HTTP400:
content:
application/json:
examples:
Example:
$ref: '#/components/examples/HTTP400Example'
schema:
$ref: '#/components/schemas/response_http400'
application/vnd.api+json:
examples:
Example:
$ref: '#/components/examples/HTTP400Example'
schema:
$ref: '#/components/schemas/response_http400'
description: Bad Syntax
OK:
description: OK
HTTP401:
content:
application/json:
examples:
Example:
$ref: '#/components/examples/HTTP401Example'
schema:
$ref: '#/components/schemas/response_http401'
application/vnd.api+json:
examples:
Example:
$ref: '#/components/examples/HTTP401Example'
schema:
$ref: '#/components/schemas/response_http401'
description: Unauthorized
Ticket:
content:
application/json:
examples:
Example:
$ref: '#/components/examples/TicketExample'
schema:
$ref: '#/components/schemas/ticket'
application/vnd.api+json:
examples:
Example:
$ref: '#/components/examples/TicketExample'
schema:
$ref: '#/components/schemas/ticket'
description: OK
Count:
content:
application/json:
examples:
Example:
$ref: '#/components/examples/CountExample'
schema:
$ref: '#/components/schemas/response_count'
application/vnd.api+json:
examples:
Example:
$ref: '#/components/examples/CountExample'
schema:
$ref: '#/components/schemas/response_count'
description: Result of Count
TicketAttachment:
content:
application/json:
examples:
Example:
$ref: '#/components/examples/TicketAttachmentExample'
schema:
$ref: '#/components/schemas/ticket_attachment'
application/vnd.api+json:
examples:
Example:
$ref: '#/components/examples/TicketAttachmentExample'
schema:
$ref: '#/components/schemas/ticket_attachment'
description: OK
securitySchemes:
apiToken:
description: "Like many other API providers, it’s also possible to generate API Tokens to be used (in HTTP Header) for authentication. An API token ties to a Admin with equal or less privileges.\n\n**Format**:\n API Token value format is `Token {apitoken}`\n\n**Notes**:\n* an API token generated for a specific admin has the same privilege as the user\n* an API token will be automatically removed if not used for > 90 days\n* SSO admins cannot generate these API tokens. Refer Org level API tokens which can have privileges of a specific Org/Site for more information."
in: header
name: Authorization
type: apiKey
basicAuth:
description: While our current UI uses Session / Cookie-based authentication, it’s also possible to do Basic Auth.
scheme: basic
type: http
csrfToken:
description: "This protects the website against [Cross Site Request Forgery](https://en.wikipedia.org/wiki/Cross-site_request_forgery), all the POST / PUT / DELETE APIs needs to have CSRF token in the AJAX Request header when using Login/Password authentication (with or without MFA)\n\n\nThe CSRF Token is sent back by Mist in the Cookies from the Login Response API Call:\n`cookies[csrftoken]` \n\nThe CSRF Token must be added in the HTTP Request Headers:\n```\nX-CSRFToken: vwvBuq9qkqaKh7lu8tNc0gkvBfEaLAmx\n```"
in: header
name: X-CSRFToken
type: apiKey