Juniper Mist AI MSPs Tickets API

openapi: 3.2.0
info:
  contact:
    email: tmunzer@juniper.net
    name: Thomas Munzer
  description: '> Version: **2604.1.1**

    >

    > Date: **May 13, 2026**

    <div class="notification"> NOTE:<br>Some important API changes will be introduced. Please make sure to read the <a href="https://www.juniper.net/documentation/us/en/software/mist/api/http/guides/important-api-changes">announcements</a> </div>


    ---

    ## Additional Documentation

    * [Mist Automation Guide](https://www.juniper.net/documentation/us/en/software/mist/automation-integration/index.html)

    * [Mist Location SDK](https://www.juniper.net/documentation/us/en/software/mist/location-services/topics/concept/mist-how-get-mist-sdk.html)

    * [Mist Product Updates](https://www.juniper.net/documentation/us/en/software/mist/product-updates/)


    ## Helpful Resources

    * [API Sandbox and Exercises](https://api-class.mist.com/)

    * [Postman Collection, Runners and Webhook Samples](https://www.postman.com/juniper-mist/workspace/mist-systems-s-public-workspace)

    * [Python Script Examples](https://github.com/tmunzer/mist_library)

    * [API Demo Apps](https://apps.mist-lab.fr/)

    * [Juniper Blog](https://blogs.juniper.net/)


    ## Mist Web Browser Extension:

    * Google Chrome, Microsoft Edge and other Chromium-based browser: [Chrome Web Store](https://chromewebstore.google.com/detail/mist-extension/ejhpdcljeamillfhdihkkmoakanpbplh)

    * Firefox: [Firefox Add-ons](https://addons.mozilla.org/en-US/firefox/addon/mist-extension/)


    ---'
  license:
    name: MIT
    url: https://raw.githubusercontent.com/tmunzer/Mist-OAS3.0/main/LICENSE
  title: Mist MSPs Tickets API
  version: 2604.1.1
  x-logo:
    altText: Juniper-MistAI
    backgroundColor: '#FFFFFF'
    url: https://www.mist.com/wp-content/uploads/logo.png
servers:
- description: Mist Global 01
  url: https://api.mist.com
- description: Mist Global 02
  url: https://api.gc1.mist.com
- description: Mist Global 03
  url: https://api.ac2.mist.com
- description: Mist Global 04
  url: https://api.gc2.mist.com
- description: Mist Global 05
  url: https://api.gc4.mist.com
- description: Mist EMEA 01
  url: https://api.eu.mist.com
- description: Mist EMEA 02
  url: https://api.gc3.mist.com
- description: Mist EMEA 03
  url: https://api.ac6.mist.com
- description: Mist EMEA 04
  url: https://api.gc6.mist.com
- description: Mist APAC 01
  url: https://api.ac5.mist.com
- description: Mist APAC 02
  url: https://api.gc5.mist.com
- description: Mist APAC 03
  url: https://api.gc7.mist.com
security:
- apiToken: []
- basicAuth: []
- basicAuth: []
  csrfToken: []
tags:
- description: 'Support tickets are a means for users to seek assistance and resolve issues they encounter with a product or service.

    They allow users to communicate their problems or questions to the Juniper Mist support team, who can then provide guidance, troubleshooting, or solutions.

    Support tickets typically include information such as the type of issue, relevant details, and any necessary attachments.


    Support Tickets API Calls at the MSP level can be used to retrieve the tickets for each Organization attached to the MSP account.'
  name: MSPs Tickets
paths:
  /api/v1/msps/{msp_id}/tickets:
    parameters:
    - $ref: '#/components/parameters/msp_id'
    get:
      description: Get List of Tickets of a MSP
      operationId: listMspTickets
      parameters:
      - $ref: '#/components/parameters/start'
      - $ref: '#/components/parameters/end'
      - $ref: '#/components/parameters/duration'
      responses:
        '200':
          $ref: '#/components/responses/TicketsArray'
        '400':
          $ref: '#/components/responses/HTTP400'
        '401':
          $ref: '#/components/responses/HTTP401'
        '403':
          $ref: '#/components/responses/HTTP403'
        '404':
          $ref: '#/components/responses/HTTP404'
        '429':
          $ref: '#/components/responses/HTTP429'
      summary: listMspTickets
      tags:
      - MSPs Tickets
  /api/v1/msps/{msp_id}/tickets/count:
    parameters:
    - $ref: '#/components/parameters/msp_id'
    get:
      description: Count by Distinct Attributes of tickets
      operationId: countMspTickets
      parameters:
      - in: query
        name: distinct
        schema:
          $ref: '#/components/schemas/msp_tickets_count_distinct'
      - $ref: '#/components/parameters/limit'
      responses:
        '200':
          $ref: '#/components/responses/Count'
        '400':
          $ref: '#/components/responses/HTTP400'
        '401':
          $ref: '#/components/responses/HTTP401'
        '403':
          $ref: '#/components/responses/HTTP403'
        '404':
          $ref: '#/components/responses/HTTP404'
        '429':
          $ref: '#/components/responses/HTTP429'
      summary: countMspTickets
      tags:
      - MSPs Tickets
components:
  schemas:
    response_http403:
      additionalProperties: false
      properties:
        detail:
          examples:
          - You do not have permission to perform this action.
          type: string
      type: object
    response_http400:
      additionalProperties: false
      properties:
        detail:
          examples:
          - 'JSON parse error - Expecting value: line 5 column 8 (char 56)'
          type: string
      type: object
    response_count:
      additionalProperties: false
      properties:
        distinct:
          type: string
        end:
          type: integer
        limit:
          type: integer
        results:
          $ref: '#/components/schemas/count_results'
        start:
          type: integer
        total:
          type: integer
      required:
      - distinct
      - end
      - limit
      - results
      - start
      - total
      type: object
    ticket_status:
      description: "Ticket status. enum: \n  * open: ticket is open, Mist is working on it\n  * pending: ticket is open and Requester attention is needed (e.g. Mist is asking for some more information)\n  * solved: ticket is marked as solved / considered by Mist (requester can update it, causing it to re-open; or rate it)\n  * closed: ticket is archived and cannot be changed."
      enum:
      - closed
      - open
      - pending
      - solved
      type: string
    count_results:
      items:
        $ref: '#/components/schemas/count_result'
      type: array
      uniqueItems: true
    count_result:
      additionalProperties:
        type: string
      properties:
        count:
          type: integer
      required:
      - count
      type: object
    msp_tickets_count_distinct:
      default: status
      description: 'enum: `org_id`, `status`, `type`'
      enum:
      - org_id
      - status
      - type
      type: string
    ticket:
      description: Support Ticket
      properties:
        case_number:
          readOnly: true
          type: string
        comments:
          $ref: '#/components/schemas/ticket_comments'
        created_at:
          readOnly: true
          type: integer
        id:
          $ref: '#/components/schemas/id'
        requester:
          readOnly: true
          type: string
        requester_email:
          description: Email of the requester
          format: email
          type: string
        status:
          $ref: '#/components/schemas/ticket_status'
        subject:
          type: string
        type:
          description: Question (default) / bug / critical
          type: string
        updated_at:
          readOnly: true
          type: integer
      required:
      - subject
      - type
      type: object
    ticket_comments_attachment:
      additionalProperties: false
      properties:
        content_type:
          examples:
          - image/png
          type: string
        content_url:
          examples:
          - https://api.mist.com/api/v1/forward/download?jwt=...
          format: url
          type: string
        created_at:
          examples:
          - 1453908369
          type: integer
        file_name:
          examples:
          - crash.png
          type: string
        id:
          $ref: '#/components/schemas/id'
        size_in_bytes:
          examples:
          - 1943
          type: integer
      type: object
    response_http404:
      additionalProperties: false
      properties:
        id:
          type: string
      type: object
    response_http401:
      additionalProperties: false
      properties:
        detail:
          examples:
          - Authentication credentials were not provided.
          type: string
      type: object
    response_http429:
      additionalProperties: false
      properties:
        detail:
          examples:
          - Too Many Request. The API Token used for the request reached the 5000 API Calls per hour threshold
          type: string
      type: object
    id:
      description: Unique ID of the object instance in the Mist Organization
      examples:
      - 53f10664-3ce8-4c27-b382-0ef66432349f
      format: uuid
      readOnly: true
      type: string
    ticket_comments_attachments:
      items:
        $ref: '#/components/schemas/ticket_comments_attachment'
      readOnly: true
      type: array
    tickets:
      items:
        $ref: '#/components/schemas/ticket'
      type: array
    ticket_comments_attachment_ids:
      examples:
      - - 00000000-0000-0000-0000-15231a659c78
      items:
        $ref: '#/components/schemas/ticket_comments_attachment_id'
      readOnly: true
      type: array
    ticket_comment:
      properties:
        attachment_ids:
          $ref: '#/components/schemas/ticket_comments_attachment_ids'
        attachments:
          $ref: '#/components/schemas/ticket_comments_attachments'
        author:
          readOnly: true
          type: string
        comment:
          type: string
        created_at:
          readOnly: true
          type: integer
      required:
      - author
      - comment
      - created_at
      type: object
    ticket_comments_attachment_id:
      examples:
      - 00000000-0000-0000-0000-15231a659c13
      format: uuid
      readOnly: true
      type: string
    ticket_comments:
      items:
        $ref: '#/components/schemas/ticket_comment'
      type: array
  responses:
    HTTP401:
      content:
        application/json:
          examples:
            Example:
              $ref: '#/components/examples/HTTP401Example'
          schema:
            $ref: '#/components/schemas/response_http401'
        application/vnd.api+json:
          examples:
            Example:
              $ref: '#/components/examples/HTTP401Example'
          schema:
            $ref: '#/components/schemas/response_http401'
      description: Unauthorized
    HTTP400:
      content:
        application/json:
          examples:
            Example:
              $ref: '#/components/examples/HTTP400Example'
          schema:
            $ref: '#/components/schemas/response_http400'
        application/vnd.api+json:
          examples:
            Example:
              $ref: '#/components/examples/HTTP400Example'
          schema:
            $ref: '#/components/schemas/response_http400'
      description: Bad Syntax
    HTTP404:
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/response_http404'
        application/vnd.api+json:
          schema:
            $ref: '#/components/schemas/response_http404'
      description: Not found. The API endpoint doesn’t exist or resource doesn’ t exist
    HTTP403:
      content:
        application/json:
          examples:
            Example:
              $ref: '#/components/examples/HTTP403Example'
          schema:
            $ref: '#/components/schemas/response_http403'
        application/vnd.api+json:
          examples:
            Example:
              $ref: '#/components/examples/HTTP403Example'
          schema:
            $ref: '#/components/schemas/response_http403'
      description: Permission Denied
    Count:
      content:
        application/json:
          examples:
            Example:
              $ref: '#/components/examples/CountExample'
          schema:
            $ref: '#/components/schemas/response_count'
        application/vnd.api+json:
          examples:
            Example:
              $ref: '#/components/examples/CountExample'
          schema:
            $ref: '#/components/schemas/response_count'
      description: Result of Count
    TicketsArray:
      content:
        application/json:
          examples:
            Example:
              $ref: '#/components/examples/TicketsArrayExample'
          schema:
            $ref: '#/components/schemas/tickets'
        application/vnd.api+json:
          examples:
            Example:
              $ref: '#/components/examples/TicketsArrayExample'
          schema:
            $ref: '#/components/schemas/tickets'
      description: OK
    HTTP429:
      content:
        application/json:
          examples:
            Example:
              $ref: '#/components/examples/HTTP429Example'
          schema:
            $ref: '#/components/schemas/response_http429'
        application/vnd.api+json:
          examples:
            Example:
              $ref: '#/components/examples/HTTP429Example'
          schema:
            $ref: '#/components/schemas/response_http429'
      description: Too Many Request. The API Token used for the request reached the 5000 API Calls per hour threshold
  parameters:
    start:
      description: Start time (epoch timestamp in seconds, or relative string like "-1d", "-1w")
      in: query
      name: start
      schema:
        type: string
    msp_id:
      in: path
      name: msp_id
      required: true
      schema:
        examples:
        - 000000ab-00ab-00ab-00ab-0000000000ab
        format: uuid
        type: string
    end:
      description: End time (epoch timestamp in seconds, or relative string like "-1d", "-2h", "now")
      in: query
      name: end
      schema:
        type: string
    limit:
      in: query
      name: limit
      schema:
        default: 100
        minimum: 0
        type: integer
    duration:
      description: Duration like 7d, 2w
      in: query
      name: duration
      schema:
        default: 1d
        examples:
        - 10m
        type: string
  examples:
    HTTP400Example:
      value:
        detail: 'JSON parse error - Expecting value: line 5 column 8 (char 56)'
    HTTP429Example:
      value:
        detail: Too Many Request. The API Token used for the request reached the 5000 API Calls per hour threshold
    HTTP403Example:
      value:
        detail: You do not have permission to perform this action.
    TicketsArrayExample:
      value:
      - comments:
        - attachments:
          - content_type: string
            content_url: string
          author: string
          comment: string
          created_at: 0
        created_at: 0
        id: b069b358-4c97-5319-1f8c-7c5ca64d6ab1
        requester: string
        status: open
        subject: string
        type: string
        updated_at: 0
    HTTP401Example:
      value:
        detail: Authentication credentials were not provided.
    CountExample:
      value:
        distinct: string
        end: 0
        limit: 0
        results:
        - count: 0
          property: string
        start: 0
        total: 0
  securitySchemes:
    apiToken:
      description: "Like many other API providers, it’s also possible to generate API Tokens to be used (in HTTP Header) for authentication. An API token ties to a Admin with equal or less privileges.\n\n**Format**:\n  API Token value format is `Token {apitoken}`\n\n**Notes**:\n* an API token generated for a specific admin has the same privilege as the user\n* an API token will be automatically removed if not used for > 90 days\n* SSO admins cannot generate these API tokens. Refer Org level API tokens which can have privileges of a specific Org/Site for more information."
      in: header
      name: Authorization
      type: apiKey
    basicAuth:
      description: While our current UI uses Session / Cookie-based authentication, it’s also possible to do Basic Auth.
      scheme: basic
      type: http
    csrfToken:
      description: "This protects the website against [Cross Site Request Forgery](https://en.wikipedia.org/wiki/Cross-site_request_forgery), all the POST / PUT / DELETE APIs needs to have CSRF token in the AJAX Request header when using Login/Password authentication (with or without MFA)\n\n\nThe CSRF Token is sent back by Mist in the Cookies from the Login Response API Call:\n`cookies[csrftoken]` \n\nThe CSRF Token must be added in the HTTP Request Headers:\n```\nX-CSRFToken: vwvBuq9qkqaKh7lu8tNc0gkvBfEaLAmx\n```"
      in: header
      name: X-CSRFToken
      type: apiKey