MINE Tickets API

openapi: 3.2.0
info:
  title: MineOS Aispm Tickets API
  version: v1.0
servers:
- url: https://api.portal.saymine.com/
  description: MineOS EU API Endpoint
- url: https://api.us.portal.saymine.com/
  description: MineOS US API Endpoint
security:
- Bearer: []
tags:
- name: Tickets
paths:
  /api/ticket/List:
    get:
      tags:
      - Tickets
      summary: List all requests
      description: 'Returns a paginated list of tickets. Use the cursor tokens in the response to fetch the next or previous page.

        All query filters are optional. Closed requests created more than 3 months ago are not included in the response.'
      parameters:
      - name: State
        in: query
        description: 'Filter by list of ticket states. The default is all. Possible values are: [Open, Closed, Redacted, Processing, Notify, Delete, Redacting, Edit, Unverified]'
        schema:
          type: string
          example: Processing,Notify
        example: Processing,Notify
      - name: PrivacyRightIds
        in: query
        description: Filter by list of right ids. The default is all.
        schema:
          type: string
          example: delete
        example: delete
      - name: BrandIds
        in: query
        description: Filter by list of brand ids. The default is all.
        schema:
          type: string
      - name: MinCreatedAt
        in: query
        description: 'Filter by created at dates - return only requests that were created after the provided date at 00:00, in the format: yyyy-MM-dd.'
        schema:
          type: string
          example: '2023-05-20'
        example: '2023-05-20'
      - name: MaxCreatedAt
        in: query
        description: 'Filter by created at dates - return only requests that were created before the provided date at 00:00, iin the format: yyyy-MM-dd'
        schema:
          type: string
          example: '2023-05-20'
        example: '2023-05-20'
      - name: MinClosedAt
        in: query
        description: 'Filter by closed at dates - return only requests that were closed after the provided date at 00:00, in the format: yyyy-MM-dd.

          Relevant for tickets that were closed after 13/03/2024.'
        schema:
          type: string
          example: '2024-04-20'
        example: '2024-04-20'
      - name: MaxClosedAt
        in: query
        description: 'Filter by closed at dates - return only requests that were closed before the provided date at 00:00, iin the format: yyyy-MM-dd.

          Relevant for tickets that were closed after 13/03/2024.'
        schema:
          type: string
          example: '2024-04-20'
        example: '2024-04-20'
      - name: After
        in: query
        schema:
          type: string
      - name: Before
        in: query
        schema:
          type: string
      - name: Size
        in: query
        schema:
          type: integer
          format: int32
      responses:
        '200':
          description: Success
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/RequestsListResponse'
        '400':
          description: Bad Request
          content:
            application/json:
              schema:
                type: string
        '404':
          description: Not Found
          content:
            application/json:
              schema:
                type: string
  /api/ticket/{ticketId}:
    get:
      tags:
      - Tickets
      summary: Get ticket
      parameters:
      - name: ticketId
        in: path
        description: TicketID of the request to get info for
        required: true
        schema:
          type: string
        example: 3664feb0-b48c-4a8a-a81d-1303a4efc64f
      responses:
        '200':
          description: Success
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/TicketInfo'
        '400':
          description: Bad Request
          content:
            application/json:
              schema:
                type: string
        '404':
          description: Not Found
          content:
            application/json:
              schema:
                type: string
        '401':
          description: Unauthorized
  /api/ticket/{ticketId}/log:
    get:
      tags:
      - Tickets
      summary: Get ticket logs
      parameters:
      - name: ticketId
        in: path
        description: TicketID of the request to get info for
        required: true
        schema:
          type: string
        example: 3664feb0-b48c-4a8a-a81d-1303a4efc64f
      responses:
        '200':
          description: Success
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/TicketLogs'
        '400':
          description: Bad Request
          content:
            application/json:
              schema:
                type: string
        '404':
          description: Not Found
          content:
            application/json:
              schema:
                type: string
        '401':
          description: Unauthorized
  /api/ticket/{ticketId}/dueDate:
    post:
      tags:
      - Tickets
      summary: Update the due date of a request
      parameters:
      - name: ticketId
        in: path
        description: TicketID of the request to upadte due date for
        required: true
        schema:
          type: string
        example: 3664feb0-b48c-4a8a-a81d-1303a4efc64f
      requestBody:
        content:
          application/json-patch+json:
            schema:
              $ref: '#/components/schemas/DueDateUpdateRequest'
          application/json:
            schema:
              $ref: '#/components/schemas/DueDateUpdateRequest'
          text/json:
            schema:
              $ref: '#/components/schemas/DueDateUpdateRequest'
          application/*+json:
            schema:
              $ref: '#/components/schemas/DueDateUpdateRequest'
      responses:
        '200':
          description: Success
        '400':
          description: Bad Request
          content:
            application/json:
              schema:
                type: string
        '404':
          description: Not Found
          content:
            application/json:
              schema:
                type: string
        '401':
          description: Unauthorized
  /api/ticket/Create/v2:
    post:
      tags:
      - Tickets
      summary: Create request [v2]
      description: 'Duplication handling - if there was already an attempt to create a ticket with the same email with the same request type in the last minute,

        we return 202 with the existing ticket id and avoid creating another one'
      parameters:
      - name: test
        in: query
        description: When test is True a request will not actually be created
        schema:
          type: boolean
        example: false
      requestBody:
        description: the details of the request
        content:
          application/json-patch+json:
            schema:
              $ref: '#/components/schemas/RequestCreateWithPrivacyRightRequest'
          application/json:
            schema:
              $ref: '#/components/schemas/RequestCreateWithPrivacyRightRequest'
          text/json:
            schema:
              $ref: '#/components/schemas/RequestCreateWithPrivacyRightRequest'
          application/*+json:
            schema:
              $ref: '#/components/schemas/RequestCreateWithPrivacyRightRequest'
      responses:
        '200':
          description: Success
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/RequestCreateResponse'
        '202':
          description: Accepted
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/RequestCreateResponse'
        '400':
          description: Bad Request
          content:
            application/json:
              schema:
                type: string
        '401':
          description: Unauthorized
  /api/ticket/CreateMany:
    post:
      tags:
      - Tickets
      summary: Create many requests
      description: 'Duplication handling - if there was already an attempt to create a request with the same email and the same request type in the last minute,

        we return the existing request id and avoid creating another one.

        Failure in creating a request will be indicated in the response,

        if any request creation fails, the system continuous with the rest of the requests'
      parameters:
      - name: test
        in: query
        description: When test is True no requests will actually be created
        schema:
          type: boolean
        example: false
      requestBody:
        content:
          application/json-patch+json:
            schema:
              type: array
              items:
                $ref: '#/components/schemas/RequestCreateWithPrivacyRightRequest'
          application/json:
            schema:
              type: array
              items:
                $ref: '#/components/schemas/RequestCreateWithPrivacyRightRequest'
          text/json:
            schema:
              type: array
              items:
                $ref: '#/components/schemas/RequestCreateWithPrivacyRightRequest'
          application/*+json:
            schema:
              type: array
              items:
                $ref: '#/components/schemas/RequestCreateWithPrivacyRightRequest'
      responses:
        '200':
          description: Success
          content:
            application/json:
              schema:
                type: array
                items:
                  $ref: '#/components/schemas/SingleRequestCreateResponse'
        '400':
          description: Bad Request
          content:
            application/json:
              schema:
                type: string
        '401':
          description: Unauthorized
  /api/ticket/GetMetadata:
    get:
      tags:
      - Tickets
      summary: Get metadata
      description: Used to read metadata or custom identifiers from the request.
      parameters:
      - name: ticketId
        in: query
        description: TicketID of the request to update status for
        schema:
          type: string
        example: 3664feb0-b48c-4a8a-a81d-1303a4efc64f
      responses:
        '200':
          description: Success
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/TicketGetMetadataResponse'
        '400':
          description: Bad Request
        '401':
          description: Unauthorized
  /api/ticket/UpdateMetadata:
    post:
      tags:
      - Tickets
      summary: Update metadata
      description: Used to store metadata or custom identifiers on the request.
      requestBody:
        content:
          application/json-patch+json:
            schema:
              $ref: '#/components/schemas/TicketUpdateMetadataRequest'
          application/json:
            schema:
              $ref: '#/components/schemas/TicketUpdateMetadataRequest'
          text/json:
            schema:
              $ref: '#/components/schemas/TicketUpdateMetadataRequest'
          application/*+json:
            schema:
              $ref: '#/components/schemas/TicketUpdateMetadataRequest'
      responses:
        '200':
          description: Success
        '400':
          description: Bad Request
        '401':
          description: Unauthorized
  /api/ticket/{ticketId}/require-attention:
    post:
      tags:
      - Tickets
      summary: Mark/unmark a ticket with the Require Attention label
      description: 'Will pause any automatic ticket runs until marked as reviewed.

        Will not pause any data mutation process once the processing automation step has started'
      parameters:
      - name: ticketId
        in: path
        required: true
        schema:
          type: string
      requestBody:
        content:
          application/json-patch+json:
            schema:
              $ref: '#/components/schemas/TicketMarkAsRequireAttentionRequest'
          application/json:
            schema:
              $ref: '#/components/schemas/TicketMarkAsRequireAttentionRequest'
          text/json:
            schema:
              $ref: '#/components/schemas/TicketMarkAsRequireAttentionRequest'
          application/*+json:
            schema:
              $ref: '#/components/schemas/TicketMarkAsRequireAttentionRequest'
      responses:
        '200':
          description: Success
        '400':
          description: Bad Request
        '401':
          description: Unauthorized
  /api/ticket/{ticketId}/group-assignment:
    post:
      tags:
      - Tickets
      summary: Assign a group to a request
      parameters:
      - name: ticketId
        in: path
        required: true
        schema:
          type: string
      requestBody:
        content:
          application/json-patch+json:
            schema:
              $ref: '#/components/schemas/GroupAssignmentRequest'
          application/json:
            schema:
              $ref: '#/components/schemas/GroupAssignmentRequest'
          text/json:
            schema:
              $ref: '#/components/schemas/GroupAssignmentRequest'
          application/*+json:
            schema:
              $ref: '#/components/schemas/GroupAssignmentRequest'
      responses:
        '200':
          description: Success
        '400':
          description: Bad Request
        '401':
          description: Unauthorized
  /api/ticket/AddNote:
    post:
      tags:
      - Tickets
      summary: Add a note
      parameters:
      - name: ticketId
        in: query
        description: The Request ID to add note for
        schema:
          type: string
        example: 3664feb0-b48c-4a8a-a81d-1303a4efc64f
      - name: userId
        in: query
        description: Optional. The User ID to add note on behalf of
        schema:
          type: string
        example: '1135124226903180384'
      requestBody:
        description: The contents of the note
        content:
          application/json-patch+json:
            schema:
              $ref: '#/components/schemas/NoteTextRequest'
          application/json:
            schema:
              $ref: '#/components/schemas/NoteTextRequest'
          text/json:
            schema:
              $ref: '#/components/schemas/NoteTextRequest'
          application/*+json:
            schema:
              $ref: '#/components/schemas/NoteTextRequest'
      responses:
        '200':
          description: Success
        '400':
          description: Bad Request
        '401':
          description: Unauthorized
  /api/ticket/Redact/{ticketId}:
    post:
      tags:
      - Tickets
      summary: Redact request
      parameters:
      - name: ticketId
        in: path
        description: Ticket ID
        required: true
        schema:
          type: string
        example: eb640185-9e3d-48f5-bf74-d7a3120814e8
      - name: test
        in: query
        description: When set to true, request will not actually be redacted
        schema:
          type: boolean
        example: false
      responses:
        '200':
          description: Success
  /api/ticket/CloseV2:
    post:
      tags:
      - Tickets
      summary: Close request
      requestBody:
        description: ''
        content:
          application/json-patch+json:
            schema:
              $ref: '#/components/schemas/CloseTicketRequest'
          application/json:
            schema:
              $ref: '#/components/schemas/CloseTicketRequest'
          text/json:
            schema:
              $ref: '#/components/schemas/CloseTicketRequest'
          application/*+json:
            schema:
              $ref: '#/components/schemas/CloseTicketRequest'
      responses:
        '200':
          description: Success
  /api/ticket/EngageAutopilot/{ticketId}:
    post:
      tags:
      - Tickets
      summary: Start Autopilot
      parameters:
      - name: ticketId
        in: path
        description: TicketID of the request to start autopilot for
        required: true
        schema:
          type: string
        example: 3664feb0-b48c-4a8a-a81d-1303a4efc64f
      responses:
        '200':
          description: Success
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/TicketAssignAutoPilotResponse'
  /api/ticket/{ticketId}/custom-integrations/{integrationId}:
    post:
      tags:
      - Tickets
      summary: Update custom integration status [v2]
      parameters:
      - name: ticketId
        in: path
        description: TicketID of the associated request
        required: true
        schema:
          type: string
        example: 3664feb0-b48c-4a8a-a81d-1303a4efc64f
      - name: integrationId
        in: path
        description: IntegrationID of the associated request
        required: true
        schema:
          type: string
        example: 3664feb0-b48c-4a8a-a81d-1303a4efc64f
      requestBody:
        description: ''
        content:
          application/json-patch+json:
            schema:
              $ref: '#/components/schemas/CustomIntegrationActionStatusRequest'
          application/json:
            schema:
              $ref: '#/components/schemas/CustomIntegrationActionStatusRequest'
          text/json:
            schema:
              $ref: '#/components/schemas/CustomIntegrationActionStatusRequest'
          application/*+json:
            schema:
              $ref: '#/components/schemas/CustomIntegrationActionStatusRequest'
      responses:
        '200':
          description: Success
        '400':
          description: Bad Request
        '401':
          description: Unauthorized
  /api/ticket/{ticketId}/workflow:
    get:
      tags:
      - Tickets
      summary: Get the workflow assigned to a ticket
      description: Returns the workflow id, display name, and the list of integrations attached to the ticket's workflow.
      parameters:
      - name: ticketId
        in: path
        description: TicketID of the request
        required: true
        schema:
          type: string
        example: 3664feb0-b48c-4a8a-a81d-1303a4efc64f
      responses:
        '200':
          description: Success
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/TicketWorkflowResponse'
        '404':
          description: Not Found
          content:
            application/json:
              schema:
                type: string
        '401':
          description: Unauthorized
    post:
      tags:
      - Tickets
      summary: Change the workflow assigned to a ticket
      description: 'Allowed only when the ticket has not yet started processing. If the requested workflow is the same as the

        one already assigned, the request is a no-op and returns 200 without any side effect.'
      parameters:
      - name: ticketId
        in: path
        description: TicketID of the request
        required: true
        schema:
          type: string
        example: 3664feb0-b48c-4a8a-a81d-1303a4efc64f
      requestBody:
        description: Workflow id to assign
        content:
          application/json-patch+json:
            schema:
              $ref: '#/components/schemas/ChangeWorkflowRequest'
          application/json:
            schema:
              $ref: '#/components/schemas/ChangeWorkflowRequest'
          text/json:
            schema:
              $ref: '#/components/schemas/ChangeWorkflowRequest'
          application/*+json:
            schema:
              $ref: '#/components/schemas/ChangeWorkflowRequest'
      responses:
        '200':
          description: Success
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/TicketWorkflowResponse'
        '400':
          description: Bad Request
          content:
            application/json:
              schema:
                type: string
        '404':
          description: Not Found
          content:
            application/json:
              schema:
                type: string
        '409':
          description: Conflict
          content:
            application/json:
              schema:
                type: string
        '401':
          description: Unauthorized
components:
  schemas:
    PortalMessageResponse:
      type: object
      properties:
        items:
          type:
          - array
          - 'null'
          items:
            $ref: '#/components/schemas/MessageItem'
      additionalProperties: false
    StateHistoryLog:
      type: object
      properties:
        items:
          type:
          - array
          - 'null'
          items:
            $ref: '#/components/schemas/StateLogItem'
      additionalProperties: false
    TicketStateEnum:
      enum:
      - Unknown
      - Open
      - Closed
      - Redacted
      - Processing
      - Notify
      - Redacting
      - Unverified
      - NotReady
      - Edit
      - Pending
      type: string
    CustomQuestion:
      type: object
      properties:
        question:
          type:
          - string
          - 'null'
        multiSelect:
          type: boolean
        answers:
          type:
          - array
          - 'null'
          items:
            type: string
      additionalProperties: false
    TicketUpdateMetadataRequest:
      required:
      - customFields
      - ticketId
      type: object
      properties:
        ticketId:
          minLength: 1
          type: string
          description: TicketID of the request to update status for
          example: 3664feb0-b48c-4a8a-a81d-1303a4efc64f
        customFields:
          type: object
          additionalProperties:
            type:
            - string
            - 'null'
          description: 'A collection of metadata fields to add to the request. Use the following special names to set custom identifiers: $phoneNumber, $internalId'
        test:
          type: boolean
          description: Used for testing; When Test is true, the change will not actually apply
      additionalProperties: false
    PortalNotesResponse:
      type: object
      properties:
        items:
          type:
          - array
          - 'null'
          items:
            $ref: '#/components/schemas/NoteResponse'
      additionalProperties: false
    CustomIntegrationActionStatusRequest:
      required:
      - action
      - status
      type: object
      properties:
        test:
          type: boolean
          description: Used for testing; When Test is true, the status update will not actually apply
        status:
          $ref: '#/components/schemas/TicketCustomIntegrationStatus'
        message:
          type:
          - string
          - 'null'
          description: Message that explains what changed, such as why the status changed
        action:
          $ref: '#/components/schemas/TicketCustomIntegrationAction'
        data:
          type:
          - object
          - 'null'
          additionalProperties: {}
          description: Data that was collected by this integration in JSON format. For use with 'Copy' action only
        files:
          type:
          - array
          - 'null'
          items:
            $ref: '#/components/schemas/Reference'
          description: Data that was collected by this integration in files format. For use with 'Copy' action only
      additionalProperties: false
    DataSubjectType:
      type: object
      additionalProperties: false
    ChangeWorkflowRequest:
      required:
      - workflowId
      type: object
      properties:
        workflowId:
          minLength: 1
          type: string
          description: Workflow id to assign to the ticket. Must belong to the same privacy right as the ticket.
          example: 3664feb0-b48c-4a8a-a81d-1303a4efc64f
      additionalProperties: false
    FileAttachment:
      type: object
      properties:
        label:
          type:
          - string
          - 'null'
        name:
          type:
          - string
          - 'null'
        path:
          type:
          - string
          - 'null'
        expiryDate:
          type:
          - string
          - 'null'
          format: date-time
      additionalProperties: false
    RequestCreateWithPrivacyRightRequest:
      required:
      - countryCode
      - email
      - requestTypeId
      type: object
      properties:
        firstName:
          type:
          - string
          - 'null'
          description: First name of the requesting user
          example: John
        lastName:
          type:
          - string
          - 'null'
          description: Last name of the requesting user
          example: Doe
        email:
          minLength: 1
          type: string
          description: Email address of the requesting user
          example: johndoe@example.com
        countryCode:
          minLength: 1
          type: string
          description: ISO-3166 country code of the requesting user
          example: US
        state:
          type:
          - string
          - 'null'
          description: ISO-3166 state code of the requesting user
          example: AL
        locale:
          type:
          - string
          - 'null'
          description: Locale of the requesting user. Must be in the format of 5 characters
          example: en-US
        customFields:
          type:
          - object
          - 'null'
          additionalProperties:
            type:
            - string
            - 'null'
          description: 'Custom fields collection to add to the request. Use the following special names to set identifiers for use with automations: $phonenumber, $internalId'
        requestTypeId:
          minLength: 1
          type: string
          description: Request type Id
          example: delete
        brandId:
          type:
          - string
          - 'null'
          description: Brand Id associated with the ticket
        isAuthorizedAgent:
          type: boolean
          description: Flag that indicates whether the request requires an authorized agent flow. Defaults to false.
          example: false
        authorizedAgentEmail:
          type:
          - string
          - 'null'
          description: 'The email address of the authorized agent.

            If this field is provided, the IsAuthorizedAgent flag must be set to true.

            All user communication will be with the authorized agent.'
          example: johndoe-parent@example.com
        isUnverified:
          type: boolean
          description: When set to true, the request will open as unverified. The default value is false.
          example: false
        workflowId:
          type:
          - string
          - 'null'
          description: Workflow id to assign to the ticket. Must belong to the same privacy right as the ticket.
          example: 3664feb0-b48c-4a8a-a81d-1303a4efc64f
      additionalProperties: false
    TicketCustomIntegrationAction:
      enum:
      - Unknown
      - Delete
      - Copy
      type: string
    RequestsListResponse:
      type: object
      properties:
        requestIds:
          type:
          - array
          - 'null'
          items:
            type: string
        tickets:
          type:
          - array
          - 'null'
          items:
            $ref: '#/components/schemas/TicketListItem'
        tokens:
          $ref: '#/components/schemas/CursorTokens'
      additionalProperties: false
    IntegrationLogItem:
      type: object
      properties:
        success:
          type: boolean
        id:
          type:
          - string
          - 'null'
        customMessage:
          type:
          - string
          - 'null'
        state:
          $ref: '#/components/schemas/IntegrationState'
        createdAt:
          type: string
          format: date-time
        agentName:
          type:
          - string
          - 'null'
        agentEmail:
          type:
          - string
          - 'null'
        requestType:
          $ref: '#/components/schemas/RequestType'
        isManual:
          type: boolean
        retryCount:
          type:
          - integer
          - 'null'
          format: int32
      additionalProperties: false
    TicketWorkflowIntegration:
      type: object
      properties:
        taskId:
          type:
          - string
          - 'null'
          description: Task id (integration id) of the workflow task.
        systemId:
          type:
          - string
          - 'null'
          description: System id (system catalog id) of the integration.
        displayName:
          type:
          - string
          - 'null'
          description: Display name of the integration.
      additionalProperties: false
    WorkflowChangeHistoryLog:
      type: object
      properties:
        items:
          type:
          - array
          - 'null'
          items:
            $ref: '#/components/schemas/WorkflowChangeLogItemResponse'
      additionalProperties: false
    ActionStatus:
      enum:
      - NotStarted
      - MissingIdentifiers
      - InProgress
      - Completed
      - Failed
      - Expired
      - PartialCompleted
      type: string
    RequestCreateResponse:
      type: object
      properties:
        ticketId:
          type:
          - string
          - 'null'
          description: ID of request that was created
      additionalProperties: false
    TicketInfo:
      type: object
      properties:
        name:
          type:
          - string
          - 'null'
          description: Full name of the requesting user
          example: John Doe
        firstName:
          type:
          - string
          - 'null'
          description: First name of the requesting user. Will be null if unavailable.
          example: John
        lastName:
          type:
          - string
          - 'null'
          description: Last name of the requesting user. Will be null if unavailable.
          example: Doe
        userEmail:
          type:
          - string
          - 'null'
          description: Email address of the requesting user
          example: johnd@example.com
        countryCode:
          type:
          - string
          - 'null'
          description: 'Country of residence of the requesting user. Format: ISO3166 Country Code (see https://en.wikipedia.org/wiki/List_of_ISO_3166_country_codes)'
          example: US
        domain:
          type:
          - string
          - 'null'
          description: Domain of the company/website to which the requesting user is creating the request.
          example: acme.com
        groupIdAssignment:
          type:
          - string
          - 'null'
          description: Assigned group id if exists.
          example: '123456789'
        privacyRightId:
          type:
          - string
          - 'null'
          description: Privacy Right id. If the right is undetermined will be null.
          example: Delete
        brandId:
          type:
          - string
          - 'null'
          description: Brand Id associated with the ticket
        requestStatus:
          $ref: '#/components/schemas/ExternalTicketState'
        closeReason:
          type:
          - string
          - 'null'
          description: If closed, the reason for closing the request
          example: Completed
        ticketSource:
          $ref: '#/components/schemas/TicketSource'
        createdAt:
          type:
          - string
          - 'null'
          description: UTC Creation time of the request
          format: date-time
        dueDate:
          type:
          - string
          - 'null'
          description: UTC Due date of the request
          format: date-time
        ticketId:
          type:
          - string
          - 'null'
          description: Ticket ID of the request
          example: eb640185-9e3d-48f5-bf74-d7a3120814e8
        requestId:
          type:
          - string
          - 'null'
          description: Request ID
          example: Z27OCDDO
        formCustomData:
          $ref: '#/components/schemas/FormCustomData'
        customFields:
          type:
          - object
          - 'null'
          additionalProperties:
            type:
            - string
            - 'null'
          description: Custom fields that are set from the update metadata 

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# Full source: https://raw.githubusercontent.com/api-evangelist/mine/refs/heads/main/openapi/mine-tickets-api-openapi.yml