Microsoft Azure Communications API

openapi: 3.2.0
info:
  version: 2022-09-01-preview
  title: Microsoft Azure Microsoft.Support Communications API
  description: Microsoft Azure Support Resource Provider.
servers:
- url: https://management.azure.com
security:
- azure_auth:
  - user_impersonation
tags:
- name: Communications
paths:
  /subscriptions/{subscriptionId}/providers/Microsoft.Support/supportTickets/{supportTicketName}/checkNameAvailability:
    post:
      tags:
      - Communications
      description: Check the availability of a resource name. This API should be used to check the uniqueness of the name for adding a new communication to the support ticket.
      operationId: microsoftAzureCommunicationsChecknameavailability
      x-ms-examples:
        Checks whether name is available for Communication resource:
          $ref: ./examples/CheckNameAvailabilityForSupportTicketCommunication.json
      parameters:
      - name: supportTicketName
        in: path
        description: Support ticket name.
        required: true
        schema:
          type: string
      - $ref: '#/components/parameters/SubscriptionIdParameter'
      - $ref: '#/components/parameters/ApiVersionParameter'
      responses:
        '200':
          description: OK. The request has succeeded.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/CheckNameAvailabilityOutput'
        default:
          description: Error response describing why the operation failed.
          content:
            application/json:
              schema:
                $ref: ../../../../../common-types/resource-management/v5/types.json#/definitions/ErrorResponse
      summary: Microsoft Azure Post Subscriptions Subscriptionid Providers Microsoft Support…
      requestBody:
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/CheckNameAvailabilityInput'
        description: Input to check.
        required: true
  /providers/Microsoft.Support/supportTickets/{supportTicketName}/checkNameAvailability:
    post:
      tags:
      - Communications
      description: Check the availability of a resource name. This API should be used to check the uniqueness of the name for adding a new communication to the support ticket.
      operationId: microsoftAzureCommunicationsnosubscriptionChecknameavailability
      x-ms-examples:
        Checks whether name is available for Communication resource:
          $ref: ./examples/CheckNameAvailabilityForNoSubscriptionSupportTicketCommunication.json
      parameters:
      - name: supportTicketName
        in: path
        description: Support ticket name.
        required: true
        schema:
          type: string
      - $ref: '#/components/parameters/ApiVersionParameter'
      responses:
        '200':
          description: OK. The request has succeeded.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/CheckNameAvailabilityOutput'
        default:
          description: Error response describing why the operation failed.
          content:
            application/json:
              schema:
                $ref: ../../../../../common-types/resource-management/v5/types.json#/definitions/ErrorResponse
      summary: Microsoft Azure Post Providers Microsoft Support Supporttickets…
      requestBody:
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/CheckNameAvailabilityInput'
        description: Input to check.
        required: true
  /subscriptions/{subscriptionId}/providers/Microsoft.Support/supportTickets/{supportTicketName}/communications:
    get:
      tags:
      - Communications
      description: Lists all communications (attachments not included) for a support ticket. You can also filter support ticket communications by _CreatedDate_ or _CommunicationType_ using the $filter parameter. The only type of communication supported today is _Web_. Output will be a paged result with _nextLink_, using which you can retrieve the next set of Communication results. Support ticket data is available for 18 months after ticket creation. If a ticket was created more than 18 months ago, a request for data might cause an error.
      operationId: microsoftAzureCommunicationsList
      parameters:
      - name: supportTicketName
        in: path
        description: Support ticket name.
        required: true
        schema:
          type: string
      - name: $top
        in: query
        description: The number of values to return in the collection. Default is 10 and max is 10.
        required: false
        schema:
          type: integer
          format: int32
      - name: $filter
        in: query
        required: false
        description: The filter to apply on the operation. You can filter by communicationType and createdDate properties. CommunicationType supports Equals ('eq') operator and createdDate supports Greater Than ('gt') and Greater Than or Equals ('ge') operators. You may combine the CommunicationType and CreatedDate filters by Logical And ('and') operator.
        schema:
          type: string
      - $ref: '#/components/parameters/SubscriptionIdParameter'
      - $ref: '#/components/parameters/ApiVersionParameter'
      responses:
        '200':
          description: Successfully retrieved communications for a support ticket.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/CommunicationsListResult'
        default:
          description: Error response describing why the operation failed.
          content:
            application/json:
              schema:
                $ref: ../../../../../common-types/resource-management/v5/types.json#/definitions/ErrorResponse
      x-ms-pageable:
        nextLinkName: nextLink
      x-ms-examples:
        List communications for a subscription support ticket:
          $ref: ./examples/ListCommunicationsForSubscriptionSupportTicket.json
        List web communications for a subscription support ticket:
          $ref: ./examples/ListWebCommunicationsForSubscriptionSupportTicket.json
        List web communication created on or after a specific date for a subscription support ticket:
          $ref: ./examples/ListWebCommunicationsForSubscriptionSupportTicketCreatedOnOrAfter.json
      summary: Microsoft Azure Get Subscriptions Subscriptionid Providers Microsoft Support…
  /providers/Microsoft.Support/supportTickets/{supportTicketName}/communications:
    get:
      tags:
      - Communications
      description: Lists all communications (attachments not included) for a support ticket. You can also filter support ticket communications by _CreatedDate_ or _CommunicationType_ using the $filter parameter. The only type of communication supported today is _Web_. Output will be a paged result with _nextLink_, using which you can retrieve the next set of Communication results. Support ticket data is available for 18 months after ticket creation. If a ticket was created more than 18 months ago, a request for data might cause an error.
      operationId: microsoftAzureSupportticketcommunicationsnosubscriptionList
      parameters:
      - name: supportTicketName
        in: path
        description: Support ticket name
        required: true
        schema:
          type: string
      - name: $top
        in: query
        description: The number of values to return in the collection. Default is 10 and max is 10.
        required: false
        schema:
          type: integer
          format: int32
      - name: $filter
        in: query
        required: false
        description: The filter to apply on the operation. You can filter by communicationType and createdDate properties. CommunicationType supports Equals ('eq') operator and createdDate supports Greater Than ('gt') and Greater Than or Equals ('ge') operators. You may combine the CommunicationType and CreatedDate filters by Logical And ('and') operator.
        schema:
          type: string
      - $ref: '#/components/parameters/ApiVersionParameter'
      responses:
        '200':
          description: Successfully retrieved communications for a support ticket.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/CommunicationsListResult'
        default:
          description: Error response describing why the operation failed.
          content:
            application/json:
              schema:
                $ref: ../../../../../common-types/resource-management/v5/types.json#/definitions/ErrorResponse
      x-ms-pageable:
        nextLinkName: nextLink
      x-ms-examples:
        List communications for a no-subscription support ticket:
          $ref: ./examples/ListCommunicationsForSupportTicket.json
        List web communications for a no-subscription support ticket:
          $ref: ./examples/ListWebCommunicationsForSupportTicket.json
        List web communication created on or after a specific date for a no-subscription support ticket:
          $ref: ./examples/ListWebCommunicationsForSupportTicketCreatedOnOrAfter.json
      summary: Microsoft Azure Get Providers Microsoft Support Supporttickets…
  ? /subscriptions/{subscriptionId}/providers/Microsoft.Support/supportTickets/{supportTicketName}/communications/{communicationName}
  : get:
      tags:
      - Communications
      description: Returns communication details for a support ticket.
      operationId: microsoftAzureCommunicationsGet
      parameters:
      - name: supportTicketName
        in: path
        description: Support ticket name.
        required: true
        schema:
          type: string
      - name: communicationName
        in: path
        description: Communication name.
        required: true
        schema:
          type: string
      - $ref: '#/components/parameters/SubscriptionIdParameter'
      - $ref: '#/components/parameters/ApiVersionParameter'
      responses:
        '200':
          description: Successfully retrieved communication details.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/CommunicationDetails'
        default:
          description: Error response describing why the operation failed.
          content:
            application/json:
              schema:
                $ref: ../../../../../common-types/resource-management/v5/types.json#/definitions/ErrorResponse
      x-ms-examples:
        Get communication details for a subscription support ticket:
          $ref: ./examples/GetCommunicationDetailsForSubscriptionSupportTicket.json
      summary: Microsoft Azure Get Subscriptions Subscriptionid Providers Microsoft Support…
    put:
      tags:
      - Communications
      description: Adds a new customer communication to an Azure support ticket.
      operationId: microsoftAzureCommunicationsCreate
      parameters:
      - name: supportTicketName
        in: path
        description: Support ticket name.
        required: true
        schema:
          type: string
      - name: communicationName
        in: path
        description: Communication name.
        required: true
        schema:
          type: string
      - $ref: '#/components/parameters/SubscriptionIdParameter'
      - $ref: '#/components/parameters/ApiVersionParameter'
      responses:
        '200':
          description: OK - Communication created successfully.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/CommunicationDetails'
        '202':
          description: Accepted - Communication will be created asynchronously.
        default:
          description: Error response describing why the operation failed.
          content:
            application/json:
              schema:
                $ref: ../../../../../common-types/resource-management/v5/types.json#/definitions/ErrorResponse
      x-ms-long-running-operation: true
      x-ms-long-running-operation-options:
        final-state-via: azure-async-operation
      x-ms-examples:
        AddCommunicationToSubscriptionTicket:
          $ref: ./examples/CreateSupportTicketCommunication.json
      summary: Microsoft Azure Put Subscriptions Subscriptionid Providers Microsoft Support…
      requestBody:
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/CommunicationDetails'
        description: Communication object.
        required: true
  /providers/Microsoft.Support/supportTickets/{supportTicketName}/communications/{communicationName}:
    get:
      tags:
      - Communications
      description: Returns communication details for a support ticket.
      operationId: microsoftAzureCommunicationsnosubscriptionGet
      parameters:
      - name: supportTicketName
        in: path
        description: Support ticket name.
        required: true
        schema:
          type: string
      - name: communicationName
        in: path
        description: Communication name.
        required: true
        schema:
          type: string
      - $ref: '#/components/parameters/ApiVersionParameter'
      responses:
        '200':
          description: Successfully retrieved communication details.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/CommunicationDetails'
        default:
          description: Error response describing why the operation failed.
          content:
            application/json:
              schema:
                $ref: ../../../../../common-types/resource-management/v5/types.json#/definitions/ErrorResponse
      x-ms-examples:
        Get communication details for a no-subscription support ticket:
          $ref: ./examples/GetCommunicationDetailsForSupportTicket.json
      summary: Microsoft Azure Get Providers Microsoft Support Supporttickets…
    put:
      tags:
      - Communications
      description: Adds a new customer communication to an Azure support ticket.
      operationId: microsoftAzureCommunicationsnosubscriptionCreate
      parameters:
      - name: supportTicketName
        in: path
        description: Support ticket name.
        required: true
        schema:
          type: string
      - name: communicationName
        in: path
        description: Communication name.
        required: true
        schema:
          type: string
      - $ref: '#/components/parameters/ApiVersionParameter'
      responses:
        '200':
          description: OK - Communication created successfully.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/CommunicationDetails'
        '202':
          description: Accepted - Communication will be created asynchronously.
          headers:
            Location:
              schema:
                type: string
        default:
          description: Error response describing why the operation failed.
          content:
            application/json:
              schema:
                $ref: ../../../../../common-types/resource-management/v5/types.json#/definitions/ErrorResponse
      x-ms-long-running-operation: true
      x-ms-long-running-operation-options:
        final-state-via: azure-async-operation
      x-ms-examples:
        AddCommunicationToNoSubscriptionTicket:
          $ref: ./examples/CreateNoSubscriptionSupportTicketCommunication.json
      summary: Microsoft Azure Put Providers Microsoft Support Supporttickets…
      requestBody:
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/CommunicationDetails'
        description: Communication object.
        required: true
components:
  schemas:
    CommunicationDetailsProperties:
      description: Describes the properties of a communication resource.
      required:
      - subject
      - body
      type: object
      properties:
        communicationType:
          description: Communication type.
          enum:
          - web
          - phone
          type: string
          x-ms-enum:
            name: CommunicationType
            modelAsString: true
          readOnly: true
        communicationDirection:
          description: Direction of communication.
          enum:
          - inbound
          - outbound
          type: string
          x-ms-enum:
            name: CommunicationDirection
            modelAsString: true
          readOnly: true
        sender:
          description: Email address of the sender. This property is required if called by a service principal.
          type: string
        subject:
          description: Subject of the communication.
          type: string
        body:
          description: Body of the communication.
          type: string
        createdDate:
          format: date-time
          description: Time in UTC (ISO 8601 format) when the communication was created.
          type: string
          readOnly: true
    CheckNameAvailabilityInput:
      description: Input of CheckNameAvailability API.
      type: object
      required:
      - name
      - type
      properties:
        name:
          description: The resource name to validate.
          type: string
        type:
          type: string
          enum:
          - Microsoft.Support/supportTickets
          - Microsoft.Support/communications
          x-ms-enum:
            name: Type
            modelAsString: false
          description: The type of resource.
    CommunicationsListResult:
      description: Collection of Communication resources.
      type: object
      properties:
        value:
          description: List of Communication resources.
          type: array
          items:
            $ref: '#/components/schemas/CommunicationDetails'
        nextLink:
          description: The URI to fetch the next page of Communication resources.
          type: string
    CheckNameAvailabilityOutput:
      description: Output of check name availability API.
      type: object
      properties:
        nameAvailable:
          description: Indicates whether the name is available.
          readOnly: true
          type: boolean
        reason:
          description: The reason why the name is not available.
          readOnly: true
          type: string
        message:
          description: The detailed error message describing why the name is not available.
          readOnly: true
          type: string
    CommunicationDetails:
      x-ms-azure-resource: true
      description: Object that represents a Communication resource.
      type: object
      properties:
        id:
          description: Id of the resource.
          type: string
          readOnly: true
        name:
          description: Name of the resource.
          type: string
          readOnly: true
        type:
          description: Type of the resource 'Microsoft.Support/communications'.
          type: string
          readOnly: true
        properties:
          x-ms-client-flatten: true
          $ref: '#/components/schemas/CommunicationDetailsProperties'
          description: Properties of the resource.
  parameters:
    ApiVersionParameter:
      name: api-version
      in: query
      required: true
      description: API version.
      schema:
        type: string
    SubscriptionIdParameter:
      name: subscriptionId
      in: path
      required: true
      description: Azure subscription Id.
      schema:
        type: string
  securitySchemes:
    azure_auth:
      type: oauth2
      flows:
        implicit:
          scopes:
            user_impersonation: impersonate your user account
          authorizationUrl: https://login.microsoftonline.com/common/oauth2/authorize
      description: Azure Active Directory OAuth2 Flow.