Microsoft Azure Communication Services

Microsoft Azure Communication Services Routing API

The Routing API from Microsoft Azure Communication Services — 21 operation(s) for routing.

GitHub OpenAPI

Operations 33

GET /routing/classificationPolicies Retrieves existing classification policies #
GET /routing/classificationPolicies/{classificationPolicyId} Retrieves an existing classification policy by Id #
PATCH /routing/classificationPolicies/{classificationPolicyId} Creates or updates a classification policy #
DELETE /routing/classificationPolicies/{classificationPolicyId} Delete a classification policy by Id #
GET /routing/distributionPolicies Retrieves existing distribution policies #
GET /routing/distributionPolicies/{distributionPolicyId} Retrieves an existing distribution policy by Id #
PATCH /routing/distributionPolicies/{distributionPolicyId} Creates or updates a distribution policy #
DELETE /routing/distributionPolicies/{distributionPolicyId} Delete a distribution policy by Id #
GET /routing/exceptionPolicies Retrieves existing exception policies #
GET /routing/exceptionPolicies/{exceptionPolicyId} Retrieves an existing exception policy by Id #
PATCH /routing/exceptionPolicies/{exceptionPolicyId} Creates or updates a exception policy #
DELETE /routing/exceptionPolicies/{exceptionPolicyId} Deletes a exception policy by Id #
GET /routing/jobs Retrieves list of jobs based on filter parameters #
GET /routing/jobs/{jobId} Retrieves an existing job by Id #
PATCH /routing/jobs/{jobId} Creates or updates a router job #
DELETE /routing/jobs/{jobId} Deletes a job and all of its traces #
POST /routing/jobs/{jobId}:reclassify Reclassify a job #
POST /routing/jobs/{jobId}:cancel Submits request to cancel an existing job by Id while supplying free-form… #
POST /routing/jobs/{jobId}/assignments/{assignmentId}:complete Completes an assigned job #
POST /routing/jobs/{jobId}/assignments/{assignmentId}:close Closes a completed job #
POST /routing/jobs/{jobId}/assignments/{assignmentId}:unassign Unassign a job #
GET /routing/jobs/{jobId}/position Gets a job's position details #
GET /routing/queues Retrieves existing queues #
GET /routing/queues/{queueId} Retrieves an existing queue by Id #
PATCH /routing/queues/{queueId} Creates or updates a queue #
DELETE /routing/queues/{queueId} Deletes a queue by Id #
GET /routing/queues/{queueId}/statistics Retrieves a queue's statistics #
GET /routing/workers Retrieves existing workers #
GET /routing/workers/{workerId} Retrieves an existing worker by Id #
PATCH /routing/workers/{workerId} Creates or updates a worker #
DELETE /routing/workers/{workerId} Deletes a worker and all of its traces #
POST /routing/workers/{workerId}/offers/{offerId}:accept Accepts an offer to work on a job and returns a 409/Conflict if another agent… #
POST /routing/workers/{workerId}/offers/{offerId}:decline Declines an offer to work on a job #

Documentation

📖
Documentation
https://learn.microsoft.com/en-us/azure/communication-services/

Specifications

⚙
OpenAPI
https://artifacts.apis.io/microsoft-azure-communication-services/openapi/microsoft-azure-communication-services-routing-api-openapi.yml

Schemas & Data

📊
JSONSchema
https://artifacts.apis.io/microsoft-azure-communication-services/json-schema/microsoft-azure-communication-services-router-job-schema.json
📊
JSONSchema
https://artifacts.apis.io/microsoft-azure-communication-services/json-schema/microsoft-azure-communication-services-router-worker-schema.json
📊
JSONSchema
https://artifacts.apis.io/microsoft-azure-communication-services/json-schema/microsoft-azure-communication-services-router-job-create-or-update-schema.json
📊
JSONSchema
https://artifacts.apis.io/microsoft-azure-communication-services/json-schema/microsoft-azure-communication-services-router-worker-create-or-update-schema.json
📊
JSONSchema
https://artifacts.apis.io/microsoft-azure-communication-services/json-schema/microsoft-azure-communication-services-classification-policy-schema.json
📊
JSONSchema
https://artifacts.apis.io/microsoft-azure-communication-services/json-schema/microsoft-azure-communication-services-router-queue-schema.json

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OpenAPI Specification

microsoft-azure-communication-services-routing-api-openapi.yml Raw ↑ 
openapi: 3.2.0
info:
  title: Azure Communication Service Routing API
  version: '2023-11-01'
  description: Azure Communication Routing Service
  x-typespec-generated:
  - emitter: '@azure-tools/typespec-autorest'
security:
- AadOauth2Auth:
  - https://communication.azure.com/.default
tags:


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# Full source: https://artifacts.apis.io/microsoft-azure-communication-services/openapi/microsoft-azure-communication-services-routing-api-openapi.yml