Merge

Merge Subpackage Tickets API

The subpackage_tickets API from Merge — 7 operation(s) for subpackage_tickets.

Documentation GitHub OpenAPI

Operations 9

Each operation below carries the questions people ask an LLM about it and the instructions they give an agent to run it. Generated by API Evangelist overlay

GET /ticketing/v1/tickets List tickets · List #

Ask an LLM

“How do I pull all open tickets from a customer's helpdesk?”

“Can I filter synced tickets by priority, status or assignee?”

Tell an agent

List tickets with status {status} and priority {priority}.

Show tickets assigned to {assignee_ids} that are due before {due_before}.

POST /ticketing/v1/tickets Create a ticket · Create #

Ask an LLM

“Can I open a new ticket in a customer's helpdesk through one API?”

“Is there a debug mode when creating tickets so I can see log links?”

Tell an agent

Create a ticket with these details {ticket}.

Open a new ticket {ticket} and run the third-party write asynchronously {run_async}.

GET /ticketing/v1/tickets/{id} Get a ticket · Retrieve #

Ask an LLM

“Can I fetch the full details of one ticket by its ID?”

“What does a single synced ticket record contain?”

Tell an agent

Get ticket {id}.

Show me the details of ticket {id}.

PATCH /ticketing/v1/tickets/{id} Update a ticket · Partial Update #

Ask an LLM

“Can I change the status or assignee on an existing ticket?”

“How do I edit a ticket that is already in the helpdesk?”

Tell an agent

Update ticket {id} with {changes}.

Patch ticket {id} to {changes} and return debug fields {is_debug_mode}.

GET /ticketing/v1/tickets/{ticket_id}/viewers List who can view a ticket · Viewers List #

Ask an LLM

“Who are the users and teams that can see a particular ticket?”

“Can I list the viewers and assignees on a ticket?”

Tell an agent

List viewers of ticket {ticket_id}.

Show which users or teams can see ticket {ticket_id}.

GET /ticketing/v1/tickets/live-search Search tickets live in the helpdesk · Live Search List #

Ask an LLM

“Can I search tickets directly in the third-party helpdesk instead of synced data?”

“Is there a live search for tickets by assignee name or collection name?”

Tell an agent

Live-search tickets named {name} in the helpdesk.

Search the helpdesk live for tickets assigned to {assignees} in collections {collections}.

GET /ticketing/v1/tickets/meta/patch/{id} Get fields allowed when updating a ticket · Meta Patch Retrieve #

Ask an LLM

“Which ticket fields can I change when updating a specific ticket?”

“What does the helpdesk allow me to edit on an existing ticket?”

Tell an agent

Show the editable fields for ticket {id}.

Get update metadata for ticket {id}.

GET /ticketing/v1/tickets/meta/post Get fields required to create a ticket · Meta Post Retrieve #

Ask an LLM

“Which fields are required to create a ticket in this helpdesk?”

“Do the ticket creation fields change by ticket type or collection?”

Tell an agent

Show ticket creation fields for ticket type {ticket_type}.

Get the create-ticket metadata for collection {collection_id}.

GET /ticketing/v1/tickets/remote-field-classes List custom field definitions for tickets · Remote Field Classes List #

Ask an LLM

“What custom fields does the helpdesk define on tickets?”

“Can I list only the custom remote field classes for tickets?”

Tell an agent

List ticket remote field classes where custom is {is_custom}.

Show ticket field classes with IDs {ids}.

Documentation

https://docs.merge.dev/merge-unified/hris/overview

https://docs.merge.dev/merge-unified/ats/overview

https://docs.merge.dev/merge-unified/accounting/overview

https://docs.merge.dev/merge-unified/ticketing/overview

https://docs.merge.dev/merge-unified/crm/overview

https://docs.merge.dev/merge-unified/filestorage/overview

https://docs.merge.dev/merge-unified/knowledge-base/overview

https://docs.merge.dev/merge-unified/chat/overview

https://docs.merge.dev/merge-agent-handler/agent-handler

https://docs.merge.dev/merge-gateway/api-overview

Specifications

https://raw.githubusercontent.com/api-evangelist/merge/refs/heads/main/openapi/merge-subpackage-tickets-api-openapi.yml

Schemas & Data

https://raw.githubusercontent.com/api-evangelist/merge/refs/heads/main/json-schema/hris-api-employee-schema.json

https://raw.githubusercontent.com/api-evangelist/merge/refs/heads/main/json-structure/hris-api-employee-structure.json

https://raw.githubusercontent.com/api-evangelist/merge/refs/heads/main/json-schema/ats-api-candidate-schema.json

https://raw.githubusercontent.com/api-evangelist/merge/refs/heads/main/json-schema/ats-api-application-schema.json

https://raw.githubusercontent.com/api-evangelist/merge/refs/heads/main/json-structure/ats-api-candidate-structure.json

https://raw.githubusercontent.com/api-evangelist/merge/refs/heads/main/json-schema/accounting-api-invoice-schema.json

https://raw.githubusercontent.com/api-evangelist/merge/refs/heads/main/json-structure/accounting-api-invoice-structure.json

https://raw.githubusercontent.com/api-evangelist/merge/refs/heads/main/json-schema/ticketing-api-ticket-schema.json

https://raw.githubusercontent.com/api-evangelist/merge/refs/heads/main/json-structure/ticketing-api-ticket-structure.json

https://raw.githubusercontent.com/api-evangelist/merge/refs/heads/main/json-schema/crm-api-opportunity-schema.json

https://raw.githubusercontent.com/api-evangelist/merge/refs/heads/main/json-structure/crm-api-opportunity-structure.json

https://raw.githubusercontent.com/api-evangelist/merge/refs/heads/main/json-schema/file-storage-api-file-schema.json

https://raw.githubusercontent.com/api-evangelist/merge/refs/heads/main/json-structure/file-storage-api-file-structure.json

https://raw.githubusercontent.com/api-evangelist/merge/refs/heads/main/json-schema/knowledge-base-api-article-schema.json

https://raw.githubusercontent.com/api-evangelist/merge/refs/heads/main/json-structure/knowledge-base-api-article-structure.json

https://raw.githubusercontent.com/api-evangelist/merge/refs/heads/main/json-schema/chat-api-message-schema.json

https://raw.githubusercontent.com/api-evangelist/merge/refs/heads/main/json-structure/chat-api-message-structure.json

https://raw.githubusercontent.com/api-evangelist/merge/refs/heads/main/json-schema/agent-handler-tool-pack-schema.json

https://raw.githubusercontent.com/api-evangelist/merge/refs/heads/main/json-structure/agent-handler-tool-pack-structure.json

https://raw.githubusercontent.com/api-evangelist/merge/refs/heads/main/json-schema/gateway-response-schema.json

https://raw.githubusercontent.com/api-evangelist/merge/refs/heads/main/json-structure/gateway-response-structure.json

Other Resources

https://www.merge.dev/categories/hr-payroll-api

https://raw.githubusercontent.com/api-evangelist/merge/refs/heads/main/json-ld/merge-hris-api-context.jsonld

https://raw.githubusercontent.com/api-evangelist/merge/refs/heads/main/examples/hris-api-employee-example.json

https://www.merge.dev/categories/ats-recruiting-api

https://raw.githubusercontent.com/api-evangelist/merge/refs/heads/main/json-ld/merge-ats-api-context.jsonld

https://raw.githubusercontent.com/api-evangelist/merge/refs/heads/main/examples/ats-api-candidate-example.json

https://raw.githubusercontent.com/api-evangelist/merge/refs/heads/main/examples/ats-api-application-example.json

https://www.merge.dev/categories/accounting-api

https://raw.githubusercontent.com/api-evangelist/merge/refs/heads/main/json-ld/merge-accounting-api-context.jsonld

https://raw.githubusercontent.com/api-evangelist/merge/refs/heads/main/examples/accounting-api-invoice-example.json

https://www.merge.dev/categories/ticketing-api

https://raw.githubusercontent.com/api-evangelist/merge/refs/heads/main/json-ld/merge-ticketing-api-context.jsonld

https://raw.githubusercontent.com/api-evangelist/merge/refs/heads/main/examples/ticketing-api-ticket-example.json

https://www.merge.dev/categories/crm-api

https://raw.githubusercontent.com/api-evangelist/merge/refs/heads/main/json-ld/merge-crm-api-context.jsonld

https://raw.githubusercontent.com/api-evangelist/merge/refs/heads/main/examples/crm-api-opportunity-example.json

https://www.merge.dev/categories/file-storage-api

https://raw.githubusercontent.com/api-evangelist/merge/refs/heads/main/json-ld/merge-file-storage-api-context.jsonld

https://raw.githubusercontent.com/api-evangelist/merge/refs/heads/main/examples/file-storage-api-file-example.json

https://www.merge.dev/categories/knowledge-base

https://raw.githubusercontent.com/api-evangelist/merge/refs/heads/main/json-ld/merge-knowledge-base-api-context.jsonld

https://raw.githubusercontent.com/api-evangelist/merge/refs/heads/main/examples/knowledge-base-api-article-example.json

https://www.merge.dev/categories/chat

https://raw.githubusercontent.com/api-evangelist/merge/refs/heads/main/json-ld/merge-chat-api-context.jsonld

https://raw.githubusercontent.com/api-evangelist/merge/refs/heads/main/examples/chat-api-message-example.json

https://www.merge.dev/merge-agent-handler

https://raw.githubusercontent.com/api-evangelist/merge/refs/heads/main/json-ld/merge-agent-handler-context.jsonld

https://raw.githubusercontent.com/api-evangelist/merge/refs/heads/main/examples/agent-handler-tool-pack-example.json

https://help.ah.merge.dev/

https://www.merge.dev/gateway

https://raw.githubusercontent.com/api-evangelist/merge/refs/heads/main/json-ld/merge-gateway-context.jsonld

https://raw.githubusercontent.com/api-evangelist/merge/refs/heads/main/examples/gateway-response-example.json

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OpenAPI Specification

openapi: 3.2.0
info:
  title: Ticketing Subpackage Tickets API
  version: 1.0.0
servers:
- url: https://api.merge.dev/api
- url: https://api-eu.merge.dev/api
- url: https://api-ap.merge.dev/api
tags:


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