Loop Returns Return Actions API

openapi: 3.1.0
info:
  title: Loop Returns Cart Return Actions API
  description: API for managing shop carts in Shop Now On-Store exchanges.
  version: v1
servers:
- url: https://api.loopreturns.com/api/v1
tags:
- name: Return Actions
paths:
  /warehouse/return/{return_id}/process:
    post:
      summary: Process Return
      operationId: processReturn
      description: 'Process a return in Loop based on the return ID. Processing a return will archive it in Loop and fulfill any remaining outcomes, such as placing exchange orders or creating gift cards. This endpoint queues the return for processing asynchronously.

        '
      tags:
      - Return Actions
      security:
      - api_key: []
      parameters:
      - in: path
        name: return_id
        schema:
          type: integer
        required: true
        description: The unique identifier associated with the return.
      responses:
        '200':
          description: Success - return queued for processing.
          content:
            application/json:
              schema:
                oneOf:
                - $ref: '#/components/schemas/SuccessMessage'
                - $ref: '#/components/schemas/UnprocessableCancelledReturn'
                - $ref: '#/components/schemas/UnprocessableStateReturn'
                - $ref: '#/components/schemas/UnprocessableInReviewReturn'
        '401':
          $ref: '#/components/responses/Unauthorized'
  /warehouse/return/{return_id}/remove:
    post:
      summary: Remove Line Items
      operationId: removeLineItems
      description: Remove line items from a return and process the return. Only line items tied to a refund or store credit outcome allow programmatic removal.
      tags:
      - Return Actions
      security:
      - api_key: []
      parameters:
      - in: path
        name: return_id
        schema:
          type: integer
        required: true
        description: The unique identifier associated with the return.
      - in: query
        name: line_item_id
        description: The ID of the line item to remove. Optionally include more than one using comma separated values.
        required: true
        schema:
          type: string
      responses:
        '200':
          description: Success
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/SuccessMessage'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '422':
          description: Unprocessable
          content:
            application/json:
              schema:
                oneOf:
                - $ref: '#/components/schemas/LineItemRequiredResponse'
                - $ref: '#/components/schemas/ReturnCannotBeModifiedResponse'
                - $ref: '#/components/schemas/NoLineItemsToRemoveResponse'
                - $ref: '#/components/schemas/NotAllLineItemsQualifyForRemovalResponse'
        '500':
          description: Server Error
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/FailedToProcess'
  /warehouse/return/{return_id}/cancel:
    post:
      summary: Cancel Return
      operationId: cancelReturn
      description: Cancel a return in Loop. Canceling a return will allow a customer to make another return with the same items.
      tags:
      - Return Actions
      security:
      - api_key: []
      parameters:
      - in: path
        name: return_id
        schema:
          type: integer
        required: true
        description: The unique identifier associated with the return.
      responses:
        '200':
          description: Success
          content:
            application/json:
              schema:
                oneOf:
                - $ref: '#/components/schemas/SuccessMessage'
                - $ref: '#/components/schemas/UnprocessableStateReturn'
                - $ref: '#/components/schemas/ExpiredReturnCannotBeCancelled'
                - $ref: '#/components/schemas/FlaggedReturnCannotBeCancelled'
        '401':
          $ref: '#/components/responses/Unauthorized'
  /warehouse/return/{return_id}/flag:
    post:
      summary: Flag Return
      operationId: flagReturn
      description: Flag a return in Loop for review. This will prevent automated processing and require a human to review the return in the merchant admin.
      tags:
      - Return Actions
      security:
      - api_key: []
      parameters:
      - in: path
        name: return_id
        schema:
          type: integer
        required: true
        description: The unique identifier associated with the return.
      responses:
        '200':
          description: Success
          content:
            application/json:
              schema:
                oneOf:
                - $ref: '#/components/schemas/SuccessMessage'
                - $ref: '#/components/schemas/UnprocessableStateReturn'
        '401':
          $ref: '#/components/responses/Unauthorized'
  /warehouse/return/{return_id}/close:
    post:
      summary: Close Return
      operationId: closeReturn
      description: Close a return. Closing will not fulfill outcomes such as exchanges or gift cards, and items are not able to be used in a new return.
      tags:
      - Return Actions
      security:
      - api_key: []
      parameters:
      - in: path
        name: return_id
        schema:
          type: integer
        required: true
        description: The unique identifier associated with the return.
      responses:
        '200':
          description: Success
          content:
            application/json:
              schema:
                oneOf:
                - $ref: '#/components/schemas/SuccessMessage'
                - $ref: '#/components/schemas/UnprocessableStateReturn'
                - $ref: '#/components/schemas/UnprocessableCancelledReturn'
        '401':
          $ref: '#/components/responses/Unauthorized'
  /warehouse/return/{return_id}/notes:
    get:
      summary: Get Return Notes
      operationId: getReturnNotes
      description: Get notes on a specific return using the return's ID.
      tags:
      - Return Actions
      security:
      - api_key: []
      parameters:
      - in: path
        name: return_id
        schema:
          type: integer
        required: true
        description: The unique identifier associated with the return.
      responses:
        '200':
          description: Success
          content:
            application/json:
              schema:
                type: object
                properties:
                  notes:
                    type: array
                    items:
                      $ref: '#/components/schemas/ReturnNote'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '422':
          description: No notes found
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/FailureMessage'
  /warehouse/return/{return_id}/note:
    post:
      summary: Create Return Note
      operationId: createReturnNote
      description: Post a new note to a return.
      tags:
      - Return Actions
      security:
      - api_key: []
      parameters:
      - in: path
        name: return_id
        schema:
          type: integer
        required: true
        description: The unique identifier associated with the return.
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/CreateReturnNoteRequest'
      responses:
        '200':
          description: Success
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/SuccessMessage'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '422':
          description: Unprocessable
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/InvalidContentForNoteResponse'
  /order/link:
    post:
      summary: Create Return Deep Link
      operationId: createReturnDeepLink
      description: Create a deep link URL for a customer to initiate a return. The zip value could be an email, phone number, or postal code depending on shop settings.
      tags:
      - Return Actions
      security:
      - api_key: []
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/DeeplinkCreationRequest'
      responses:
        '200':
          description: Success
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/DeeplinkCreationResponse'
        '400':
          description: Bad Request
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/BadRequestWithErrorCode'
        '401':
          $ref: '#/components/responses/Unauthorized'
  /order/qr:
    post:
      summary: Create Return Deep Link with QR Code
      operationId: createReturnDeepLinkWithQrCode
      description: Generate a link to a QR code image that, when scanned, takes the user directly to their order in Loop to initiate a return.
      tags:
      - Return Actions
      security:
      - api_key: []
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/QrCreationRequest'
      responses:
        '200':
          description: Success
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/QrCreationResponse'
        '400':
          description: Bad Request
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/BadRequestWithErrorCode'
        '401':
          $ref: '#/components/responses/Unauthorized'
components:
  schemas:
    FailureMessage:
      description: Value returned when the operation fails.
      type: string
      examples:
      - 'false'
    QrCreationResponse:
      type: object
      properties:
        qr:
          type: string
          examples:
          - https://api.loopreturns.com/api/v1/qr/i/example-uuid-for-qr-image
        deeplink_url:
          type: string
          examples:
          - https://test-shop.loopreturns.com/#/link/examp1e-uu1d-h3r3
    ReturnNote:
      type: object
      properties:
        id:
          type: integer
          description: The unique identifier associated with the return note.
        content:
          type: string
          description: The content of the note.
        created_at:
          type: string
          format: date-time
          description: The date and time at which the note was created.
    FlaggedReturnCannotBeCancelled:
      type: object
      properties:
        content:
          type: string
          examples:
          - Return is flagged and cannot be processed.
    DeeplinkCreationResponse:
      type: object
      properties:
        url:
          type: string
          examples:
          - https://test-shop.loopreturns.com/#/link/examp1e-uu1d-h3r3
    LineItemRequiredResponse:
      type: object
      properties:
        error:
          type: object
          properties:
            message:
              type: string
              examples:
              - The line item id field is required.
    InvalidContentForNoteResponse:
      type: object
      properties:
        errors:
          type: object
          properties:
            message:
              type: string
              examples:
              - Content is required and must be less than 255 characters.
    UnprocessableStateReturn:
      type: object
      properties:
        errors:
          type: object
          properties:
            message:
              type: string
              examples:
              - Return is closed and therefore cannot be processed.
            code:
              type: string
              examples:
              - UNPROCESSABLE_RETURN
    DeeplinkCreationRequest:
      type: object
      required:
      - name
      - zip
      properties:
        name:
          type: string
          description: The name of the order in Shopify.
          examples:
          - Shopify Order Name
        zip:
          type: string
          description: The order detail used to identify the order (ZIP code, email, or phone number).
          examples:
          - '43215'
        gift:
          type: boolean
          description: Whether the return will use Loop's Gift flow.
          examples:
          - false
    SuccessMessage:
      description: Value returned when the operation succeeds.
      type: string
      examples:
      - 'true'
    ReturnCannotBeModifiedResponse:
      type: object
      properties:
        message:
          type: string
          examples:
          - Return cannot be modified.
    UnprocessableCancelledReturn:
      type: object
      properties:
        message:
          type: string
          examples:
          - Return is cancelled and therefore cannot be processed.
    CreateReturnNoteRequest:
      type: object
      required:
      - content
      properties:
        content:
          description: The content of the note.
          type: string
          examples:
          - This is a new note
    QrCreationRequest:
      type: object
      required:
      - name
      - zip
      properties:
        name:
          type: string
          examples:
          - Shopify Order Name
        zip:
          type: string
          examples:
          - '43215'
        gift:
          type: boolean
          examples:
          - false
        type:
          type: string
          enum:
          - png
          - eps
          - svg
          examples:
          - png
        size:
          type: integer
          examples:
          - 250
    NotAllLineItemsQualifyForRemovalResponse:
      type: object
      properties:
        message:
          type: string
          examples:
          - Not all line items qualify for removal
    FailedToProcess:
      type: object
      properties:
        message:
          type: string
          examples:
          - An error was encountered during processing.
    BadRequestWithErrorCode:
      type: object
      properties:
        errors:
          type: array
          items:
            type: string
    UnprocessableInReviewReturn:
      type: object
      properties:
        message:
          type: string
          examples:
          - Return is review and therefore cannot be processed.
    ExpiredReturnCannotBeCancelled:
      type: object
      properties:
        content:
          type: string
          examples:
          - Return is expired and cannot be processed.
    NoLineItemsToRemoveResponse:
      type: object
      properties:
        message:
          type: string
          examples:
          - There are no line items that qualify for removal
  responses:
    Unauthorized:
      description: Unauthorized
      content:
        application/json:
          schema:
            type: object
            properties:
              error:
                type: object
                properties:
                  code:
                    type: string
                    examples:
                    - '401'
                  http_code:
                    type: string
                    examples:
                    - GEN-UNAUTHORIZED
                  message:
                    type: string
                    examples:
                    - Unauthorized.
  securitySchemes:
    api_key:
      type: apiKey
      name: X-Authorization
      in: header