LiquiDonate ReturnsDirect By LiquiDonate (Beta) API

openapi: 3.2.0
info:
  title: ReturnsDirect By LiquiDonate (Beta) API
  version: 1.0.0-beta
  summary: 'Returns management integration: push order data to LiquiDonate and receive return and refund status webhooks.'
  description: 'ReturnsDirect by LiquiDonate integrates LiquiDonate as a returns management solution for an ecommerce platform, retail brand or custom returns portal. The integration has two directions.


    **Inbound (retailer to ReturnsDirect)** - you POST order data to `/webhooks/external-order` whenever an order is created or updated. LiquiDonate caches it so the customer-facing return portal can look up order details at return time without calling your API.


    **Outbound (ReturnsDirect to retailer)** - LiquiDonate POSTs return and refund status events to the webhook URL you register, so you can update your own order management system. See the AsyncAPI definition in `asyncapi/` for the full event catalog.


    **Order lookup, zero-config option** - if you also want ReturnsDirect to fetch backlog orders on demand from your API, have your order search endpoint return the canonical ReturnsDirect camelCase shape documented here. When your API speaks that format no custom mapping code is needed; the built-in default mapper is used automatically. A custom mapper is only required when your API uses different field names or a different structure.


    **Authentication** - both directions use HMAC-SHA256 with a shared secret LiquiDonate provisions for your shop. Sign the raw request body: `signature = HMAC-SHA256(secret, rawRequestBody)`, sent as lowercase hex in `X-Signature` alongside `X-Shop-Domain`. LiquiDonate sends the same headers outbound; verify with a timing-safe comparison.


    This description is an API Evangelist reconstruction of the published Postman documentation at https://docs-returns.liquidonate.com - LiquiDonate does not publish an OpenAPI definition. This API is in Beta.'
  contact:
    name: LiquiDonate
    url: https://docs-returns.liquidonate.com
    email: sales@liquidonate.com
  termsOfService: https://www.liquidonate.com/terms-of-service
  x-source: https://docs-returns.liquidonate.com
  x-source-collection: https://documenter.getpostman.com/view/28612413/2sBXierZMP
  x-lifecycle: beta
  x-generated-by: api-evangelist enrichment pipeline
  x-generated: '2026-07-19'
servers:
- url: https://returns.liquidonate.com
  description: Production.
- url: https://returns-sandbox.liquidonate.com
  description: Sandbox, documented as the integration base URL.
security:
- shopDomain: []
  hmacSignature: []
tags:
- name: ReturnsDirect By LiquiDonate (Beta)
paths: {}
webhooks:
  returnStatusChanged:
    post:
      operationId: onReturnStatusChanged
      summary: Return status event
      description: Sent to your registered webhook URL when a return moves to pending, pending_approval, approved, rejected or cancelled. Signed with the same HMAC-SHA256 scheme; verify with a timing-safe comparison.
      requestBody:
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/ReturnWebhookEvent'
            example:
              event: return.approved
              shop: acme.com
              parcelId: 101
              rmaId: '1001'
              externalOrderId: order_99001
              orderNumber: '#1001'
              status: approved
              refundStatus: pending
              refundAmount: null
              refundMethod: cash
              updatedAt: '2026-03-07T09:05:00.000Z'
      responses:
        '200':
          description: Acknowledged.
      tags:
      - ReturnsDirect By LiquiDonate (Beta)
  refundStatusChanged:
    post:
      operationId: onRefundStatusChanged
      summary: Refund status event
      description: Sent to your registered webhook URL when a refund completes or is flagged for review.
      requestBody:
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/ReturnWebhookEvent'
            example:
              event: refund.completed
              shop: acme.com
              parcelId: 101
              rmaId: '1001'
              externalOrderId: order_99001
              orderNumber: '#1001'
              status: approved
              refundStatus: completed
              refundAmount: 89.98
              refundMethod: cash
              updatedAt: '2026-03-07T10:30:00.000Z'
      responses:
        '200':
          description: Acknowledged.
      tags:
      - ReturnsDirect By LiquiDonate (Beta)
components:
  schemas:
    ReturnWebhookEvent:
      type: object
      description: Outbound return/refund status event sent by ReturnsDirect to the retailer webhook URL.
      properties:
        event:
          type: string
          enum:
          - return.pending
          - return.pending_approval
          - return.approved
          - return.rejected
          - return.cancelled
          - refund.completed
          - refund.flagged
        shop:
          type: string
          description: Your shop identifier.
          example: acme.com
        parcelId:
          type: integer
          example: 101
        rmaId:
          type: string
          example: '1001'
        externalOrderId:
          type: string
          example: order_99001
        orderNumber:
          type: string
          example: '#1001'
        status:
          type: string
          enum:
          - pending
          - pending_approval
          - approved
          - rejected
          - cancelled
        refundStatus:
          type: string
          enum:
          - pending
          - completed
          - flagged
        refundAmount:
          type: number
          nullable: true
        refundMethod:
          type: string
          example: cash
        updatedAt:
          type: string
          format: date-time
  securitySchemes:
    shopDomain:
      type: apiKey
      in: header
      name: X-Shop-Domain
      description: Your shop identifier, e.g. acme.com. Must match the value LiquiDonate has on file.
    hmacSignature:
      type: apiKey
      in: header
      name: X-Signature
      description: HMAC-SHA256 of the raw request body using the shared secret LiquiDonate provisions for your shop, as lowercase hex.