Linode Replies API
Use these operations to create and view replies to correspondence for your support tickets.
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OpenAPI Specification
openapi: 3.2.0
info:
description: Add a Cloud Computing instance so you can build, release, and scale applications faster with virtual machines.
license:
name: Apache 2.0
url: https://www.apache.org/licenses/LICENSE-2.0.html
title: 'Akamai: Linode Replies API'
version: 4.229.1
servers:
- url: https://api.linode.com
tags:
- description: Use these operations to create and view replies to correspondence for your support tickets.
name: Replies
paths:
/{apiVersion}/support/tickets/{ticketId}/replies:
parameters:
- description: __Enum__ Call either the `v4` URL, or `v4beta` for operations still in Beta.
example: '{{apiVersion}}'
in: path
name: apiVersion
required: true
schema:
enum:
- v4
- v4beta
example: v4
type: string
x-akamai:
file-path: parameters/api-version-path.yaml
- description: The ID of the support ticket.
example: '{{ticketId}}'
in: path
name: ticketId
required: true
schema:
example: 281
type: integer
x-akamai:
file-path: parameters/ticket-id.yaml
x-akamai:
file-path: paths/ticket-replies.yaml
path-info: /{apiVersion}/support/tickets/{ticketId}/replies
x-linode-cli-command: tickets
post:
description: 'Adds a reply to an existing support ticket.
**Permissions and scopes**
To call this operation, you need the following:
- **OAuth scopes**. Your user needs these scopes assigned. Learn more.
- Scopes: `account:read_write`
**CLI**
```shell
linode-cli tickets reply 11223344 \
--description "Thank you for your help. I was able to figure out what the problem was and I successfully reset my password. You guys are the best!"
```
Learn more'
externalDocs:
description: See documentation for this operation in Akamai's Linode API
url: https://techdocs.akamai.com/linode-api/reference/post-ticket-reply
operationId: post-ticket-reply
requestBody:
content:
application/json:
example:
description: Thanks. I just tried that and it worked. Appreciate the help!
schema:
additionalProperties: false
properties:
description:
description: The content of your reply.
example: '{{description}}'
maxLength: 65535
minLength: 1
type: string
required:
- description
type: object
x-akamai:
file-path: schemas/added-post-ticket-reply.yaml
required: true
responses:
'200':
content:
application/json:
example:
created: '2025-06-02T14:31:41'
created_by: Jane Smith
description: Thanks. I just tried that and it worked. Appreciate the help!
from_linode: false
gravatar_id: 474a1c7373ae0be4132649e69c36ce31
id: 123456
schema:
additionalProperties: false
description: An object representing a reply to a support ticket.
properties:
created:
description: __Read-only__ When this ticket reply was created.
example: '2015-06-02T14:31:41'
readOnly: true
type: string
x-linode-cli-display: 3
created_by:
description: __Read-only__ The user who submitted this reply.
example: John Q. Linode
readOnly: true
type: string
x-linode-cli-display: 2
description:
description: __Read-only__ The body of this support ticket reply.
example: 'Hello,\nI''m sorry to hear that you''re having trouble resetting the root password of your Linode. Just to be sure, have you tried to follow the instructions here: https://techdocs.akamai.com/cloud-computing/docs/reset-the-root-password-on-a-compute-instance? If you have, please reply with any additional steps you''ve also taken.\nRegards,\nLinode Support Team'
readOnly: true
type: string
from_linode:
description: __Read-only__ If `true`, this reply came from a Linode employee.
example: true
readOnly: true
type: boolean
gravatar_id:
description: __Read-only__ The Gravatar ID of the user who created this reply.
example: 474a1b7373ae0be4132649e69c36ce30
readOnly: true
type: string
id:
description: __Read-only__ The unique ID of this support ticket reply.
example: 11223345
readOnly: true
type: integer
x-linode-cli-display: 1
type: object
x-akamai:
file-path: schemas/support-ticket-reply.yaml
description: Reply created.
default:
content:
application/json:
example:
errors:
- reason: Invalid JSON
schema:
additionalProperties: false
properties:
errors:
description: Any warnings associated with a response.
items:
additionalProperties: false
description: An object for describing a single error that occurred during the processing of a request.
properties:
field:
description: The field in the request that caused this error. This may be a path, separated by periods in the case of nested fields. In some cases this may come back as `null` if the error is not specific to any single element of the request.
example: fieldname
type: string
reason:
description: What happened to cause this error. In most cases, this can be fixed immediately by changing the data you sent in the request, but in some cases you will be instructed to [Open a support ticket](https://techdocs.akamai.com/linode-api/reference/post-ticket) or perform some other action before you can complete the request successfully.
example: fieldname must be a valid value
type: string
type: object
x-akamai:
file-path: schemas/error-object.yaml
type: array
type: object
description: See [Errors](https://techdocs.akamai.com/linode-api/reference/errors) for the range of possible error response codes.
security:
- personalAccessToken: []
- oauth:
- account:read_write
summary: Create a reply
tags:
- Replies
x-akamai:
tabs:
- syntax: "linode-cli tickets reply 11223344 \\\n --description \"Thank you for your help. I was able to figure out what the problem was and I successfully reset my password. You guys are the best!\""
title: CLI
url: https://techdocs.akamai.com/cloud-computing/docs/getting-started-with-the-linode-cli
- syntax: account:read_write
title: OAuth scopes
url: https://techdocs.akamai.com/linode-api/reference/get-started#oauth
x-linode-cli-action: reply
x-linode-grant: read_write
get:
description: 'Returns a collection of replies to a support ticket on your account.
**Permissions and scopes**
To call this operation, you need the following:
- **OAuth scopes**. Your user needs these scopes assigned. Learn more.
- Scopes: `account:read_only`
**CLI**
```shell
linode-cli tickets replies 11223344
```
Learn more'
externalDocs:
description: See documentation for this operation in Akamai's Linode API
url: https://techdocs.akamai.com/linode-api/reference/get-ticket-replies
operationId: get-ticket-replies
parameters:
- description: The page of a collection to return.
example: '{{page}}'
in: query
name: page
required: false
schema:
default: 1
example: 6
minimum: 1
type: integer
x-akamai:
file-path: parameters/page-offset.yaml
- description: The number of items to return per page.
example: '{{page_size}}'
in: query
name: page_size
schema:
default: 100
example: 50
maximum: 500
minimum: 25
type: integer
x-akamai:
file-path: parameters/page-size.yaml
responses:
'200':
content:
application/json:
example:
data:
- created: '2025-06-02T14:31:41'
created_by: Jane Smith
description: Thanks. I just tried that and it worked. Appreciate the help!
from_linode: false
gravatar_id: 474a1c7373ae0be4132649e69c36ce31
id: 123456
page: 1
pages: 1
results: 1
schema:
additionalProperties: false
properties:
data:
description: A list of objects returned for a response.
items:
additionalProperties: false
description: An object representing a reply to a support ticket.
properties:
created:
description: __Read-only__ When this ticket reply was created.
example: '2015-06-02T14:31:41'
readOnly: true
type: string
x-linode-cli-display: 3
created_by:
description: __Read-only__ The user who submitted this reply.
example: John Q. Linode
readOnly: true
type: string
x-linode-cli-display: 2
description:
description: __Read-only__ The body of this support ticket reply.
example: 'Hello,\nI''m sorry to hear that you''re having trouble resetting the root password of your Linode. Just to be sure, have you tried to follow the instructions here: https://techdocs.akamai.com/cloud-computing/docs/reset-the-root-password-on-a-compute-instance? If you have, please reply with any additional steps you''ve also taken.\nRegards,\nLinode Support Team'
readOnly: true
type: string
from_linode:
description: __Read-only__ If `true`, this reply came from a Linode employee.
example: true
readOnly: true
type: boolean
gravatar_id:
description: __Read-only__ The Gravatar ID of the user who created this reply.
example: 474a1b7373ae0be4132649e69c36ce30
readOnly: true
type: string
id:
description: __Read-only__ The unique ID of this support ticket reply.
example: 11223345
readOnly: true
type: integer
x-linode-cli-display: 1
type: object
x-akamai:
file-path: schemas/support-ticket-reply.yaml
type: array
page:
description: __Read-only__ The current [page](https://techdocs.akamai.com/linode-api/reference/pagination).
example: 1
readOnly: true
type: integer
pages:
description: __Read-only__ The total number of [pages](https://techdocs.akamai.com/linode-api/reference/pagination).
example: 1
readOnly: true
type: integer
results:
description: __Read-only__ The total number of results.
example: 1
readOnly: true
type: integer
type: object
x-akamai:
file-path: schemas/added-get-ticket-replies-200.yaml
description: Returns a paginated list of support ticket replies.
default:
content:
application/json:
example:
errors:
- reason: Invalid JSON
schema:
additionalProperties: false
properties:
errors:
description: Any warnings associated with a response.
items:
additionalProperties: false
description: An object for describing a single error that occurred during the processing of a request.
properties:
field:
description: The field in the request that caused this error. This may be a path, separated by periods in the case of nested fields. In some cases this may come back as `null` if the error is not specific to any single element of the request.
example: fieldname
type: string
reason:
description: What happened to cause this error. In most cases, this can be fixed immediately by changing the data you sent in the request, but in some cases you will be instructed to [Open a support ticket](https://techdocs.akamai.com/linode-api/reference/post-ticket) or perform some other action before you can complete the request successfully.
example: fieldname must be a valid value
type: string
type: object
x-akamai:
file-path: schemas/error-object.yaml
type: array
type: object
description: See [Errors](https://techdocs.akamai.com/linode-api/reference/errors) for the range of possible error response codes.
security:
- personalAccessToken: []
- oauth:
- account:read_only
summary: List replies
tags:
- Replies
x-akamai:
tabs:
- syntax: linode-cli tickets replies 11223344
title: CLI
url: https://techdocs.akamai.com/cloud-computing/docs/getting-started-with-the-linode-cli
- syntax: account:read_only
title: OAuth scopes
url: https://techdocs.akamai.com/linode-api/reference/get-started#oauth
x-linode-cli-action: replies
x-linode-grant: read_only
components:
securitySchemes:
oauth:
flows:
authorizationCode:
authorizationUrl: https://login.linode.com/oauth/authorize
scopes:
account:read_only: Allows access to GET information about your account.
account:read_write: Allows access to all endpoints related to your account.
child_account:read_only: Allows access to GET information about deprecated parent/child operations.
child_account:read_write: Allows access to deprecated parent/child operations.
databases:read_only: Allows access to GET information about databases.
databases:read_write: Allows access to all endpoints related to databases.
domains:read_only: Allows access to GET Domains on your account.
domains:read_write: Allows access to all Domain endpoints.
events:read_only: Allows access to GET your Events.
events:read_write: Allows access to all endpoints related to your Events.
firewall:read_only: Allows access to GET information about your Firewalls.
firewall:read_write: Allows access to all Firewall endpoints.
images:read_only: Allows access to GET your Images.
images:read_write: Allows access to all endpoints related to your Images.
ips:read_only: Allows access to GET your ips.
ips:read_write: Allows access to all endpoints related to your ips.
linodes:read_only: Allows access to GET Linodes on your account.
linodes:read_write: Allow access to all endpoints related to your Linodes.
lke:read_only: Allows access to GET LKE Clusters on your account.
lke:read_write: Allows access to all endpoints related to LKE Clusters on your account.
longview:read_only: Allows access to GET your Longview Clients.
longview:read_write: Allows access to all endpoints related to your Longview Clients.
monitor:read_only: Allows access to Monitor (Akamai Cloud Pulse) data.
monitor:read_write: Allows access to GET Monitor (Akamai Cloud Pulse) data.
nodebalancers:read_only: Allows access to GET NodeBalancers on your account.
nodebalancers:read_write: Allows access to all NodeBalancer endpoints.
object_storage:read_only: Allows access to GET information related to your Object Storage.
object_storage:read_write: Allows access to all Object Storage endpoints.
stackscripts:read_only: Allows access to GET your StackScripts.
stackscripts:read_write: Allows access to all endpoints related to your StackScripts.
volumes:read_only: Allows access to GET your Volumes.
volumes:read_write: Allows access to all endpoints related to your Volumes.
vpc:read_write: Allows access to all endpoints related to VPC and Subnet creation, updating, and deletion.
tokenUrl: https://login.linode.com/oauth/token
type: oauth2
personalAccessToken:
scheme: bearer
type: http
externalDocs:
description: See documentation for Akamai's Linode API
url: https://techdocs.akamai.com/linode-api/reference
x-readme:
explorer-enabled: false
samples-languages:
- curl
- python
- node