Kustomer

Kustomer Conversations API

Conversation threads with customers

Documentation GitHub OpenAPI

Operations 1

POST /v1/conversations Create a conversation #

Work with this as data

Every API here is available over the APIs.io API and to AI agents over MCP.

MCP server

One button, every client — Claude, Cursor, VS Code and the rest.

https://apis.io/mcp

Tools for apis

7 MCP tools reach this

find_apisBrowse and filter every API in the catalog.
get_api_artifactsOne API's artifacts, grouped by type.
get_openapiThe primary OpenAPI for this API.
find_similar_apisAPIs that look like this one.
apis_io_searchSTART HERE — APIs, providers and tags for one query, each with its total.
resolveTurn a domain, URL or GitHub org into the provider it belongs to.
find_cohortsEvery scored population of providers in the catalog.

All 92 tools →

Call it yourself

curl for this page

This API

curl "https://apis.io/api/v1/apis/kustomer-conversations-api"

All apis

curl "https://apis.io/api/v1/apis?limit=25"

Discovery needs no key. Ratings and market analysis are Pro.

Get an API key

Free tier, no form to fill in. Signing in shares your email address with us — we store it to create your key and to recognise you if you sign in with another provider. See our Privacy Policy and Terms.

GitHub Google LinkedIn

A second provider on the same verified email joins the account you already have.

OpenAPI Specification

openapi: 3.2.0
info:
  title: Kustomer REST Conversations API
  description: Kustomer is an AI-powered customer service CRM. The REST API exposes resources such as customers and conversations, allowing programmatic integration with the Kustomer platform. Authentication uses a bearer token in the Authorization header.
  version: '1.0'
  contact:
    name: Kustomer Developer Portal
    url: https://developer.kustomer.com/kustomer-api-docs/reference
servers:
- url: https://api.kustomerapp.com
  description: Kustomer API production base URL
security:
- bearerAuth: []
tags:
- name: Conversations
  description: Conversation threads with customers
paths:
  /v1/conversations:
    post:
      tags:
      - Conversations
      operationId: createConversation
      summary: Create a conversation
      description: Create a new conversation associated with a customer.
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/ConversationCreate'
      responses:
        '200':
          description: Conversation created
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ConversationResponse'
        '401':
          description: Missing or invalid bearer token
        '422':
          description: Validation error
components:
  schemas:
    ConversationCreate:
      type: object
      properties:
        customer:
          type: string
          description: Customer ID this conversation belongs to
        name:
          type: string
          description: Subject or short name of the conversation
        channel:
          type: string
          description: Channel of the conversation (for example email, chat, sms)
        status:
          type: string
          description: Status such as open, snoozed, done
    ConversationResponse:
      type: object
      properties:
        type:
          type: string
          example: conversation
        id:
          type: string
        attributes:
          type: object
          additionalProperties: true
  securitySchemes:
    bearerAuth:
      type: http
      scheme: bearer
      description: 'Provide an API key issued from Settings > Security > API Keys in the Kustomer console. Header format: `Authorization: Bearer {API_KEY}`.'