KPN

KPN Cases API

All about case handling

Documentation GitHub OpenAPI

Operations 3

POST /searches/{searchId}/cases/{caseId}/close Closes case #

POST /searches/{searchId}/cases/{caseId}/close/handOverToHandler/{handlerId} Releases case to another handler #

POST /searches/{searchId}/cases/{caseId}/releaseHandler Releases handler from case #

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OpenAPI Specification

openapi: 3.2.0
info:
  contact:
    email: api_developer@kpn.com
    name: API Support
    url: https://developer.kpn.com/support
  description: "The SocialMediaWebcare API allows you to organise and manage your inbound and outbound social media channels traffic.\n\n### Key highlights\n\n  - **Security:**  HTTPS, Oauth, Rate limit\n\n  - **Versioning:**  supports version-less API, version tight. If no version\n  is provided (in header) it defaults to latest version. \n\n\n## Getting Started\n\n\n## [Source view](https://app.swaggerhub.com/apis/kpn/SocialMediaWebcare-Tracebuzz/)<br/>\n  [Documentation view](https://app.swaggerhub.com/apis-docs/kpn/SocialMediaWebcare-Tracebuzz/)\n\n---\n\n## [KPN Developer](https://developer.kpn.com/)<br/>\n[Getting Started](https://developer.kpn.com/getting-started)\n\n ---\n"
  termsOfService: https://developer.kpn.com/legal
  title: SocialMediaWebcare - Tracebuzz Cases API
  version: 1.0.0
servers:
- url: https://api-prd.kpn.com/communication/tracebuzz/social-media-webcare
  variables: {}
tags:
- name: Cases
  description: All about case handling
paths:
  /searches/{searchId}/cases/{caseId}/close:
    post:
      deprecated: false
      description: This method let's you close the case.
      operationId: CloseCase
      security:
      - oauth2: []
      parameters:
      - description: The search id for that search profile.
        explode: false
        in: path
        name: searchId
        required: true
        schema:
          type: string
        style: simple
      - description: The case id for that case..
        explode: false
        in: path
        name: caseId
        required: true
        schema:
          type: string
        style: simple
      responses:
        200:
          $ref: '#/components/responses/case_result'
        400:
          $ref: '#/components/responses/bad_request'
        401:
          $ref: '#/components/responses/unauthorized'
        403:
          $ref: '#/components/responses/forbidden'
        404:
          $ref: '#/components/responses/not_found'
        405:
          $ref: '#/components/responses/method_not_allowed'
        412:
          $ref: '#/components/responses/precondition_failed'
        429:
          $ref: '#/components/responses/too_many'
        500:
          $ref: '#/components/responses/server_error'
        502:
          $ref: '#/components/responses/bad_gateway'
        503:
          $ref: '#/components/responses/service_unavailable'
      summary: Closes case
      tags:
      - Cases
  /searches/{searchId}/cases/{caseId}/close/handOverToHandler/{handlerId}:
    post:
      deprecated: false
      description: This method let's you assign your case to another handler.
      operationId: HandlerReleasesCaseToHandler
      security:
      - oauth2: []
      parameters:
      - description: ''
        explode: false
        in: path
        name: searchId
        required: true
        schema:
          type: string
        style: simple
      - description: ''
        explode: false
        in: path
        name: caseId
        required: true
        schema:
          type: string
        style: simple
      - description: ''
        explode: false
        in: path
        name: handlerId
        required: true
        schema:
          type: string
        style: simple
      responses:
        200:
          $ref: '#/components/responses/case_result'
        400:
          $ref: '#/components/responses/bad_request'
        401:
          $ref: '#/components/responses/unauthorized'
        403:
          $ref: '#/components/responses/forbidden'
        404:
          $ref: '#/components/responses/not_found'
        405:
          $ref: '#/components/responses/method_not_allowed'
        412:
          $ref: '#/components/responses/precondition_failed'
        429:
          $ref: '#/components/responses/too_many'
        500:
          $ref: '#/components/responses/server_error'
        502:
          $ref: '#/components/responses/bad_gateway'
        503:
          $ref: '#/components/responses/service_unavailable'
      summary: Releases case to another handler
      tags:
      - Cases
  /searches/{searchId}/cases/{caseId}/releaseHandler:
    post:
      deprecated: false
      description: This method let's you release the case.
      operationId: HandlerReleasesFromCase
      security:
      - oauth2: []
      parameters:
      - description: ''
        explode: false
        in: path
        name: searchId
        required: true
        schema:
          type: string
        style: simple
      - description: ''
        explode: false
        in: path
        name: caseId
        required: true
        schema:
          type: string
        style: simple
      responses:
        200:
          $ref: '#/components/responses/case_result'
        400:
          $ref: '#/components/responses/bad_request'
        401:
          $ref: '#/components/responses/unauthorized'
        403:
          $ref: '#/components/responses/forbidden'
        404:
          $ref: '#/components/responses/not_found'
        405:
          $ref: '#/components/responses/method_not_allowed'
        412:
          $ref: '#/components/responses/precondition_failed'
        429:
          $ref: '#/components/responses/too_many'
        500:
          $ref: '#/components/responses/server_error'
        502:
          $ref: '#/components/responses/bad_gateway'
        503:
          $ref: '#/components/responses/service_unavailable'
      summary: Releases handler from case
      tags:
      - Cases
components:
  responses:
    precondition_failed:
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/error'
      description: precondition failed
    forbidden:
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/error'
      description: forbidden
    not_found:
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/error'
      description: not found
    too_many:
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/error'
      description: too many requests
    bad_gateway:
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/error'
      description: bad gateway
    method_not_allowed:
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/error'
      description: method not allowed
    bad_request:
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/error'
      description: bad request
    unauthorized:
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/error'
      description: unauthorized
    case_result:
      description: OK
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/case_result'
    service_unavailable:
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/error'
      description: Service unavailable
    server_error:
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/error'
      description: server error
  schemas:
    error:
      properties:
        info:
          description: Additional information about error
          title: Info
          type: string
        message:
          description: Error message
          title: Error message
          type: string
        name:
          description: Error name
          title: Error name
          type: string
        status:
          description: Status
          title: Status
          type: string
        transactionId:
          description: transaction id of the the request
          title: Transaction ID
          type: string
      type: object
    case_result:
      properties:
        data:
          type: object
        messages:
          type: array
          default: []
          items:
            type: string
        status:
          type: string
          default: SUCCES
        metadata:
          type: object
          properties:
            values:
              type: object
              properties:
                url:
                  type: integer
            method:
              type: string
              default: post
            duration:
              type: integer
  securitySchemes:
    oauth2:
      flows:
        clientCredentials:
          tokenUrl: https://api-prd.kpn.com/oauth/client_credential/accesstoken?grant_type=client_credentials
          scopes: {}
      type: oauth2
externalDocs:
  description: HTTP response headers
  url: https://developer.kpn.com/documentation-response-headers