Khoros

Khoros Work Queue API

The Work Queue API from Khoros — 1 operation(s) for work queue.

GitHub OpenAPI
Business capability
Customer Inquiry Management BC-430.10

Operations 1

Each operation below carries the questions people ask an LLM about it and the instructions they give an agent to run it. Generated by API Evangelist overlay

PUT /workqueue Move a conversation to a work queue · Move conversation to specified workqueue #
Ask an LLM
“How does a bot route a conversation to a specific work queue?”
“Can my bot transfer a customer into another queue?”
Tell an agent
Move the conversation to the work queue in {body}.
Have the bot route this conversation to the right work queue.

Documentation

📖
Documentation
https://developer.khoros.com/khoroscaredevdocs/docs/khoros-care-integration-overview
📖
Documentation
https://developer.khoros.com/khorosmarketingdevdocs/docs/developing-and-integrating-with-khoros-marketing
📖
Documentation
https://developer.khoros.com/khoros-flow/docs/overview-of-khoros-flow-apis

Specifications

⚙
OpenAPI
https://raw.githubusercontent.com/api-evangelist/khoros-ai/refs/heads/main/openapi/khoros-ai-work-queue-api-openapi.yml

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OpenAPI Specification

khoros-ai-work-queue-api-openapi.yml Raw ↑ 
openapi: 3.2.0
info:
  title: bot-api-v3 Workqueue API
  version: '1.1'
servers:
- url: https://api.app.lithium.com/bots/v3
security:
- {}
tags:
- name: Work Queue
paths:
  /workqueue:
    put:
      summary: Move conversation to specified workqueue
      description: Use the Bot v3 API to have a bot move a conversation to a specific workqueue
      operationId: workqueue-put
      requestBody:
        content:
          application/json:
            schema:
              type: object
              properties:
                RAW_BODY:
                  type: string
                  description: A `workqueue` JSON payload. See payload details below.
                  format: json
      responses:
        '202':
          description: '202'
          content:
            application/json:
              examples:
                Result:
                  value: HTTP/1.1 202 Accepted
        '400':
          description: '400'
          content:
            application/json:
              examples:
                Result:
                  value: "HTTP/1.1 400 Bad Request{  \n  \"error\":{  \n    \"messages\":[  \n      \"newWorkQueue may not be null\"\n    ]\n  }\n}"
      deprecated: false
      security: []
      x-readme:
        code-samples:
        - language: curl
          code: "curl PUT \\\n  https://api.app.lithium.com/bots/v3/workqueue \\\n  --data @/path/to/payload.json \\\n  -H \"Content-type: application/json; charset=utf-8\" \\\n  -H \"Authorization: Bearer [TOKEN]\"\n"
        samples-languages:
        - curl
      tags:
      - Work Queue
x-readme:
  headers:
  - key: Authorization
    value: Bearer [TOKEN]
  - key: Content-type
    value: application/json; charset=utf-8
  explorer-enabled: false
  proxy-enabled: true
x-readme-fauxas: true