Khoros

Khoros Control API

The Control API from Khoros — 2 operation(s) for control.

Documentation GitHub OpenAPI

Operations 2

Each operation below carries the questions people ask an LLM about it and the instructions they give an agent to run it. Generated by API Evangelist overlay

GET /control/network/{networkKey}/externalId/{externalId}/author/{authorId} See whether a bot or agent controls a conversation · Get entity currently controlling conversation by author and network #

Ask an LLM

“Is a bot or a human agent currently in control of a customer's conversation?”

“How do I check who owns the conversation with a specific author on a network?”

Tell an agent

Check who controls the conversation with author {author} on network {network} for bot {external}.

Tell me if a bot or agent has author {author} on {network} via channel {external}.

PUT /control Pass conversation control between bot and agent · Pass conversation control #

Ask an LLM

“How does a bot hand a conversation over to a human agent?”

“Can I pass control of a conversation back to the bot?”

Tell an agent

Pass conversation control using payload {payload}.

Hand this conversation from the bot to an agent.

Documentation

📖

Documentation

https://developer.khoros.com/khoroscaredevdocs/docs/khoros-care-integration-overview

📖

Documentation

https://developer.khoros.com/khorosmarketingdevdocs/docs/developing-and-integrating-with-khoros-marketing

📖

Documentation

https://developer.khoros.com/khoros-flow/docs/overview-of-khoros-flow-apis

Specifications

⚙

OpenAPI

https://raw.githubusercontent.com/api-evangelist/khoros-ai/refs/heads/main/openapi/khoros-ai-control-api-openapi.yml

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OpenAPI Specification

openapi: 3.2.0
info:
  title: bot-api-v3 Control API
  version: '1.1'
servers:
- url: https://api.app.lithium.com/bots/v3
security:
- {}
tags:
- name: Control
paths:
  /control/network/{networkKey}/externalId/{externalId}/author/{authorId}:
    get:
      summary: Get entity currently controlling conversation by author and network
      description: Return which entity (agent or bot) has current control of the conversation associated with the specified author on the specified network.
      operationId: controlnetworknetworkkeyexternalidexternalidauthorauthorid-get
      parameters:
      - name: networkKey
        in: path
        description: The social network for the registration. Must match the `network` field of the bot registration.
        schema:
          type: string
        required: true
      - name: externalId
        in: path
        description: The external identifier of the bot on the social network. Must match the `externalId field` of the bot registration.
        schema:
          type: string
        required: true
      - name: authorId
        in: path
        description: The author ID. Find the author ID from the [Author object](ref:author-object) included in all messages.
        schema:
          type: string
        required: true
      responses:
        '200':
          description: '200'
          content:
            application/json:
              examples:
                Result:
                  value: "{  \n  \"data\":{  \n    \"author\":{  \n      \"id\":\"authorId\",\n      \"fullName\":\"author name\"\n    },\n    \"coordinate\":{  \n      \"companyKey\":\"some-company\",\n      \"networkKey\":\"some-network\",\n      \"externalId\":\"external-id\"\n    },\n    \"owner\":{  \n      \"type\":\"BOT\",\n      \"appId\":\"foobar-bot\"\n    },\n    \"lastUpdatedTS\":1540501501979,\n    \"type\":\"control\"\n  }\n}"
              schema:
                type: object
                properties:
                  data:
                    type: object
                    properties:
                      author:
                        type: object
                        properties:
                          id:
                            type: string
                            example: authorId
                          fullName:
                            type: string
                            example: author name
                      coordinate:
                        type: object
                        properties:
                          companyKey:
                            type: string
                            example: some-company
                          networkKey:
                            type: string
                            example: some-network
                          externalId:
                            type: string
                            example: external-id
                      owner:
                        type: object
                        properties:
                          type:
                            type: string
                            example: BOT
                          appId:
                            type: string
                            example: foobar-bot
                      lastUpdatedTS:
                        type: integer
                        example: 1540501501979
                        default: 0
                      type:
                        type: string
                        example: control
        '400':
          description: '400'
          content:
            application/json:
              examples:
                Result:
                  value: "HTTP/1.1 400 Bad Request{  \n  \"error\":{  \n    \"messages\":[  \n      \"Invalid networkKey farcebook\"\n    ]\n  }\n}"
      deprecated: false
      security: []
      x-readme:
        code-samples:
        - language: curl
          code: "curl GET \\\n  https://api.app.lithium.com/bots/v3/control/network/apple/externalId/117101b2-e66a-11e7-86ec-b1a405106b73/author/urn:mbid \\\n  -H \"Authorization: Bearer [TOKEN]\"\n"
        samples-languages:
        - curl
      tags:
      - Control
  /control:
    put:
      summary: Pass conversation control
      operationId: control-put
      requestBody:
        content:
          application/json:
            schema:
              type: object
              properties:
                RAW_BODY:
                  type: string
                  description: A `control` JSON payload. See payload details below.
      responses:
        '200':
          description: '200'
          content:
            application/json:
              examples:
                Result:
                  value: "HTTP/1.1 200 OK{  \n  \"data\":{  \n    \"type\":\"control\",\n    \"owner\":{  \n      \"type\":\"AGENT\"\n    },\n    \"author\":{  \n      \"id\":\"urn:mbid:....\",\n      \"fullName\":\"Anonymous Alligator\"\n    },\n    \"coordinate\":{  \n      \"companyKey\":\"[COMPANY KEY]\",\n      \"networkKey\":\"apple\",\n      \"externalId\":\"117101b2-e66a-11e7-86ec-b1a405106b73\",\n      \"messageId\":\"b7bee35c-0cfc-4de9-8a88-9b444d7b0475\",\n      \"botId\":\"my-abc-bot\",\n      \"scope\":\"PRIVATE\"\n    },\n    \"conversationDisplayId\":\"<conversationDisplayId>\",\n    \"lastUpdateTS\":\"<last-message-update-timestamp>\"\n  }\n}"
        '400':
          description: '400'
          content:
            application/json:
              examples:
                Result:
                  value: "HTTP/1.1 400 Bad Request{  \n  \"error\":{  \n    \"messages\":[  \n      \"Invalid networkKey farcebook\"\n    ]\n  }\n}"
        '409':
          description: '409'
          content:
            application/json:
              examples:
                Result:
                  value: "{\n  \"requestId\": \"requestId\",\n  \"error\": {\n    \"messages\": [\n      \"A (possibly transient) conflict occurred. No change was made. This request may be retried.\"\n    ]\n  }\n}"
              schema:
                type: object
                properties:
                  requestId:
                    type: string
                    example: requestId
                  error:
                    type: object
                    properties:
                      messages:
                        type: array
                        items:
                          type: string
                          example: A (possibly transient) conflict occurred. No change was made. This request may be retried.
      deprecated: false
      security: []
      x-readme:
        code-samples:
        - language: curl
          code: "curl PUT \\\n  https://api.app.lithium.com/bots/v3/control \\\n  --data @/path/to/payload.json \\\n  -H \"Content-type: application/json; charset=utf-8\" \\\n \t-H \"Authorization: Bearer [TOKEN]\""
        samples-languages:
        - curl
      tags:
      - Control
x-readme:
  headers:
  - key: Authorization
    value: Bearer [TOKEN]
  - key: Content-type
    value: application/json; charset=utf-8
  explorer-enabled: false
  proxy-enabled: true
x-readme-fauxas: true