Kaseya

Kaseya Tickets API

The Tickets API from Kaseya — 60 operation(s) for tickets.

GitHub OpenAPI
Business capability
IT Service Management BC-600.30

Operations 91

GET /V1.0/Tickets/query Tickets url parameter query #
POST /V1.0/Tickets/query Tickets query #
GET /V1.0/Tickets/{id} Tickets query item #
GET /V1.0/Tickets/query/count Tickets url parameter query count #
POST /V1.0/Tickets/query/count Tickets query count #
PUT /V1.0/Tickets Tickets update entity #
POST /V1.0/Tickets Tickets create entity #
PATCH /V1.0/Tickets Tickets patch entity #
GET /V1.0/Tickets/entityInformation Tickets query entity information #
GET /V1.0/Tickets/entityInformation/fields Tickets query field definitions #
GET /V1.0/Tickets/entityInformation/userDefinedFields Tickets query user defined field definitions #
GET /v2/servicedesk/tickets/{ticketId}/notes Get ticket notes #
POST /v2/servicedesk/tickets/{ticketId}/notes Post ticket note #
GET /v2/servicedesk/tickets/{ticketId}/notes/{noteId} Get ticket note #
PUT /v2/servicedesk/tickets/{ticketId}/notes/{noteId} Put ticket note #
DELETE /v2/servicedesk/tickets/{ticketId}/notes/{noteId} Delete ticket note #
POST /v2/servicedesk/tickets/{ticketId}/assignticket Assign ticket #
POST /v2/servicedesk/tickets/{ticketId}/resolve Resolve ticket #
GET /v2/servicedesk/tickets/{ticketId}/timelogs Get ticket time entries #
POST /v2/servicedesk/tickets/{ticketId}/timelogs Post ticket time entry #
GET /v2/servicedesk/tickets/{ticketId}/timelogs/{timeEntryId} Get ticket time entry #
PUT /v2/servicedesk/tickets/{ticketId}/timelogs/{timeEntryId} Put ticket time entry #
DELETE /v2/servicedesk/tickets/{ticketId}/timelogs/{timeEntryId} Delete ticket time entry #
GET /v2/servicedesk/tickets Get tickets #
POST /v2/servicedesk/tickets Post ticket #
DELETE /v2/servicedesk/tickets Delete tickets #
PATCH /v2/servicedesk/tickets Patch tickets #
POST /v2/servicedesk/tickets/search Search tickets #
GET /v2/servicedesk/tickets/{ticketId} Get ticket #
PUT /v2/servicedesk/tickets/{ticketId} Put ticket #
PATCH /v2/servicedesk/tickets/{ticketId} Patch ticket #
DELETE /v2/servicedesk/tickets/{ticketId} Delete ticket #
GET /v2/servicedesk/tickets/summary Get tickets list summary #
GET /v2/servicedesk/tickets/searchselect Get tickets list search select #
GET /v2/servicedesk/tickets/count Get tickets count #
GET /v2/servicedesk/tickets/{ticketId}/servicecallstodos Get ticket service calls to dos #
DELETE /v2/servicedesk/tickets/{ticketId}/servicecallstodos Delete service calls and to dos #
GET /v2/servicedesk/tickets/{ticketId}/servicecalls Get service calls #
POST /v2/servicedesk/tickets/{ticketId}/servicecalls Post service call #
GET /v2/servicedesk/tickets/{ticketId}/servicecalls/{serviceCallId} Get service call #
PUT /v2/servicedesk/tickets/{ticketId}/servicecalls/{serviceCallId} Put service call #
DELETE /v2/servicedesk/tickets/{ticketId}/servicecalls/{serviceCallId} Delete service call #
GET /v2/servicedesk/tickets/{ticketId}/todos/{toDoId} Get to do #
PUT /v2/servicedesk/tickets/{ticketId}/todos/{toDoId} Put to do #
DELETE /v2/servicedesk/tickets/{ticketId}/todos/{toDoId} Delete to do #
POST /v2/servicedesk/tickets/{ticketId}/todos Post to do #
GET /v2/servicedesk/tickets/{ticketId}/activities Get ticket activities #
GET /v2/servicedesk/tickets/{ticketId}/expensesandcharges Get ticket expenses charges #
GET /v2/servicedesk/tickets/{ticketId}/expenses/{expenseId} Get ticket expense #
PUT /v2/servicedesk/tickets/{ticketId}/expenses/{expenseId} Put ticket expense #
DELETE /v2/servicedesk/tickets/{ticketId}/expenses/{expenseId} Delete ticket expense #
POST /v2/servicedesk/tickets/{ticketId}/expenses Post ticket expense #
GET /v2/servicedesk/tickets/{ticketId}/charges/{chargeId} Get ticket charge #
PUT /v2/servicedesk/tickets/{ticketId}/charges/{chargeId} Put ticket charge #
DELETE /v2/servicedesk/tickets/{ticketId}/charges/{chargeId} Delete ticket charge #
GET /v2/servicedesk/tickets/{ticketId}/charges/{chargeId}/productsummary Get ticket charge product summary #
GET /v2/servicedesk/tickets/{ticketId}/charges/{chargeId}/assets Get ticket product charge assets by charge id #
GET /v2/servicedesk/tickets/{ticketId}/charges/{chargeId}/history Get product charge delivery history by charge id #
POST /v2/servicedesk/tickets/{ticketId}/charges Post ticket charge #
POST /v2/servicedesk/tickets/{ticketId}/charges/{chargeId}/purchaseorder Post PO #
POST /v2/servicedesk/tickets/{ticketId}/charges/{chargeId}/deliver Post product deliver #
GET /v2/servicedesk/tickets/{ticketId}/surveyhistory Get ticket survey scores #
GET /v2/servicedesk/tickets/ticketCcs/{accountId} Get ccs #
POST /v2/servicedesk/tickets/merge Merge tickets #
GET /v2/servicedesk/tickets/{ticketId}/relatedTickets Get related tickets #
POST /v2/servicedesk/tickets/{ticketId}/relatedTickets Add related tickets #
GET /v2/servicedesk/tickets/{ticketId}/relatedTickets/count Get related tickets count #
DELETE /v2/servicedesk/tickets/relatedTickets Delete related ticket #
GET /v2/servicedesk/tickets/{ticketId}/relatedalerts Get related alerts #
GET /v2/servicedesk/tickets/{ticketId}/relatedtasks Get ticket tasks #
POST /v2/servicedesk/tickets/{ticketId}/relatedtasks Add ticket tasks #
GET /v2/servicedesk/tickets/{ticketId}/tickettabsindicators/count Get ticket tabs indicators #
DELETE /v2/servicedesk/tickets/relatedtasks Delete ticket tasks #
GET /v2/servicedesk/tickets/{ticketId}/relatedtasks/count Get ticket tasks count #
GET /v2/servicedesk/tickets/logs/{jobId} Get batch action logs #
GET /v2/servicedesk/tickets/{ticketId}/auditlogs Get ticket logs #
GET /v2/servicedesk/tickets/{ticketId}/workflowlogs Get workflow logs #
GET /v2/servicedesk/tickets/{ticketId}/agentProcedureAudit Get agent procedure audits #
GET /v2/servicedesk/tickets/{ticketId}/slainfo Get ticket SLA info #
POST /v2/servicedesk/tickets/{ticketId}/checklistitems Post ticket checklist item #
DELETE /v2/servicedesk/tickets/{ticketId}/checklistitems Delete ticket checklist items #
GET /v2/servicedesk/tickets/{ticketId}/checklistitems Get ticket checklist items by ticket id #
PUT /v2/servicedesk/tickets/{ticketId}/checklistitems/{itemId} Put ticket checklist item #
DELETE /v2/servicedesk/tickets/{ticketId}/checklistitems/{itemId} Delete ticket checklist item #
POST /v2/servicedesk/tickets/{ticketId}/checklistitems/{checklistId} Post checklist tasks #
POST /v2/servicedesk/tickets/{ticketId}/checklist Post checklist with tasks #
POST /v2/clientportal/tickets/searchtickets Search client portal tickets #
POST /v2/clientportal/tickets Post client portal ticket #
GET /v2/clientportal/tickets/{ticketId} Get client portal ticket by id #
GET /v2/clientportal/tickets/{ticketId}/activities Get client portal ticket activities #
POST /v2/clientportal/tickets/{ticketId}/notes Post client portal ticket note #

Documentation

📖
Documentation
https://help.bms.kaseya.com/help/Content/BMS%20API/bms-api-v2-bms-rest-apis.html
📖
APIReference
https://api.bms.kaseya.com/swagger/index.html
📖
Documentation
https://ww2.autotask.net/help/developerhelp/Content/APIs/REST/REST_API_Home.htm
📖
APIReference
https://webservices2.autotask.net/atservicesrest/swagger/ui/index
📖
Authentication
https://ww2.autotask.net/help/developerhelp/Content/APIs/REST/General_Topics/REST_Security_Auth.htm
📖
RateLimits
https://www.autotask.net/help/developerhelp/Content/APIs/REST/General_Topics/REST_Thresholds_Limits.htm
📖
Documentation
https://rmm.datto.com/help/en/Content/2SETUP/APIv2.htm
📖
APIReference
https://syrah-api.centrastage.net/api/swagger-ui/index.html
📖
RateLimits
https://raw.githubusercontent.com/api-evangelist/kaseya/refs/heads/main/rate-limits/kaseya-rate-limits.yml

Specifications

⚙
OpenAPI
https://raw.githubusercontent.com/api-evangelist/kaseya/refs/heads/main/openapi/kaseya-tickets-api-openapi.yml

Other Resources

🔗
Console
https://api.bms.kaseya.com/swagger/index.html
🔗
Webhooks
https://help.bms.kaseya.com/help/Content/Integration/bms_webhook_integration.htm

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OpenAPI Specification

kaseya-tickets-api-openapi.yml Raw ↑ 
openapi: 3.2.0
info:
  title: Kaseya Tickets API
  version: '1.0'
  description: 'Operations tagged Tickets across 2 of this provider''s published API definitions: kaseya-autotask-psa-openapi-original.json, kaseya-bms-openapi-original.json. Each path carries the servers of the definition it was published in.'
servers:
- url: https://webservices2.autotask.net/ATServicesRest
- url: https://api.bms.kaseya.com
tags:


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# Full source: https://raw.githubusercontent.com/api-evangelist/kaseya/refs/heads/main/openapi/kaseya-tickets-api-openapi.yml