Kaseya

Kaseya Service Desk Templates API

The ServiceDeskTemplates API from Kaseya — 6 operation(s) for servicedesktemplates.

GitHub OpenAPI

Operations 6

GET /v2/servicedesk/templates/tickets/lookup #
GET /v2/servicedesk/templates/tickets/{templateId} #
GET /v2/servicedesk/templates/notes/lookup #
GET /v2/servicedesk/templates/notes/{templateId}/{ticketId} #
GET /v2/servicedesk/templates/timelogs/lookup #
GET /v2/servicedesk/templates/timelogs/{templateId}/{ticketId} #

Documentation

📖
Documentation
https://help.bms.kaseya.com/help/Content/BMS%20API/bms-api-v2-bms-rest-apis.html
📖
APIReference
https://api.bms.kaseya.com/swagger/index.html
📖
Documentation
https://ww2.autotask.net/help/developerhelp/Content/APIs/REST/REST_API_Home.htm
📖
APIReference
https://webservices2.autotask.net/atservicesrest/swagger/ui/index
📖
Authentication
https://ww2.autotask.net/help/developerhelp/Content/APIs/REST/General_Topics/REST_Security_Auth.htm
📖
RateLimits
https://www.autotask.net/help/developerhelp/Content/APIs/REST/General_Topics/REST_Thresholds_Limits.htm
📖
Documentation
https://rmm.datto.com/help/en/Content/2SETUP/APIv2.htm
📖
APIReference
https://syrah-api.centrastage.net/api/swagger-ui/index.html
📖
RateLimits
https://raw.githubusercontent.com/api-evangelist/kaseya/refs/heads/main/rate-limits/kaseya-rate-limits.yml

Specifications

⚙
OpenAPI
https://raw.githubusercontent.com/api-evangelist/kaseya/refs/heads/main/openapi/kaseya-servicedesktemplates-api-openapi.yml

Other Resources

🔗
Console
https://api.bms.kaseya.com/swagger/index.html
🔗
Webhooks
https://help.bms.kaseya.com/help/Content/Integration/bms_webhook_integration.htm

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OpenAPI Specification

kaseya-servicedesktemplates-api-openapi.yml Raw ↑ 
openapi: 3.2.0
info:
  title: BMS API 2.0 Service Desk Templates API
  description: Documentation of APIs Version 2.0
  version: '2.0'
servers:
- url: https://api.bms.kaseya.com
security:
- bearerAuth: []
tags:
- name: ServiceDeskTemplates
paths:
  /v2/servicedesk/templates/tickets/lookup:
    get:
      tags:
      - ServiceDeskTemplates
      operationId: GetTicketTemplateLookups
      responses:
        '200':
          description: OK
          content:
            text/plain:
              schema:
                $ref: '#/components/schemas/TicketTemplateLookupOutputDtoIEnumerableResponse'
            application/json:
              schema:
                $ref: '#/components/schemas/TicketTemplateLookupOutputDtoIEnumerableResponse'
            text/json:
              schema:
                $ref: '#/components/schemas/TicketTemplateLookupOutputDtoIEnumerableResponse'
  /v2/servicedesk/templates/tickets/{templateId}:
    get:
      tags:
      - ServiceDeskTemplates
      operationId: GetTicketTemplate
      parameters:
      - name: templateId
        in: path
        required: true
        schema:
          type: integer
          format: int32
      responses:
        '200':
          description: OK
          content:
            text/plain:
              schema:
                $ref: '#/components/schemas/TicketTemplateOutputDtoResponse'
            application/json:
              schema:
                $ref: '#/components/schemas/TicketTemplateOutputDtoResponse'
            text/json:
              schema:
                $ref: '#/components/schemas/TicketTemplateOutputDtoResponse'
  /v2/servicedesk/templates/notes/lookup:
    get:
      tags:
      - ServiceDeskTemplates
      operationId: GetTicketNoteTemplateLookups
      responses:
        '200':
          description: OK
          content:
            text/plain:
              schema:
                $ref: '#/components/schemas/TicketNoteTemplateLookupOutputDtoIEnumerableResponse'
            application/json:
              schema:
                $ref: '#/components/schemas/TicketNoteTemplateLookupOutputDtoIEnumerableResponse'
            text/json:
              schema:
                $ref: '#/components/schemas/TicketNoteTemplateLookupOutputDtoIEnumerableResponse'
  /v2/servicedesk/templates/notes/{templateId}/{ticketId}:
    get:
      tags:
      - ServiceDeskTemplates
      operationId: GetTicketNoteTemplateDetailsByTicketId
      parameters:
      - name: templateId
        in: path
        required: true
        schema:
          type: integer
          format: int32
      - name: ticketId
        in: path
        required: true
        schema:
          type: integer
          format: int32
      responses:
        '200':
          description: OK
          content:
            text/plain:
              schema:
                $ref: '#/components/schemas/TicketNoteTemplateDetailsOutputDtoIEnumerableResponse'
            application/json:
              schema:
                $ref: '#/components/schemas/TicketNoteTemplateDetailsOutputDtoIEnumerableResponse'
            text/json:
              schema:
                $ref: '#/components/schemas/TicketNoteTemplateDetailsOutputDtoIEnumerableResponse'
  /v2/servicedesk/templates/timelogs/lookup:
    get:
      tags:
      - ServiceDeskTemplates
      operationId: GetTicketTimeEntryTemplateLookups
      responses:
        '200':
          description: OK
          content:
            text/plain:
              schema:
                $ref: '#/components/schemas/TicketTimeEntryTemplateLookupOutputDtoIEnumerableResponse'
            application/json:
              schema:
                $ref: '#/components/schemas/TicketTimeEntryTemplateLookupOutputDtoIEnumerableResponse'
            text/json:
              schema:
                $ref: '#/components/schemas/TicketTimeEntryTemplateLookupOutputDtoIEnumerableResponse'
  /v2/servicedesk/templates/timelogs/{templateId}/{ticketId}:
    get:
      tags:
      - ServiceDeskTemplates
      operationId: GetTicketTimelogTemplateDetailsByTicketId
      parameters:
      - name: templateId
        in: path
        required: true
        schema:
          type: integer
          format: int32
      - name: ticketId
        in: path
        required: true
        schema:
          type: integer
          format: int32
      responses:
        '200':
          description: OK
          content:
            text/plain:
              schema:
                $ref: '#/components/schemas/TicketTimeEntryTemplateDetailsOutputDtoIEnumerableResponse'
            application/json:
              schema:
                $ref: '#/components/schemas/TicketTimeEntryTemplateDetailsOutputDtoIEnumerableResponse'
            text/json:
              schema:
                $ref: '#/components/schemas/TicketTimeEntryTemplateDetailsOutputDtoIEnumerableResponse'
components:
  schemas:
    TicketTimeEntryTemplateLookupOutputDto:
      type: object
      properties:
        Id:
          type: integer
          format: int32
        Name:
          type:
          - string
          - 'null'
        Notes:
          type:
          - string
          - 'null'
        InternalNotes:
          type:
          - string
          - 'null'
        RoleId:
          type:
          - integer
          - 'null'
          format: int32
        WorkTypeId:
          type:
          - integer
          - 'null'
          format: int32
        StatusId:
          type:
          - integer
          - 'null'
          format: int32
        Timespent:
          type: number
          format: double
      additionalProperties: false
    TicketTimeEntryTemplateDetailsOutputDtoIEnumerableResponse:
      type: object
      properties:
        Success:
          type: boolean
          readOnly: true
        Error:
          $ref: '#/components/schemas/ErrorInfo'
        Result:
          type:
          - array
          - 'null'
          items:
            $ref: '#/components/schemas/TicketTimeEntryTemplateDetailsOutputDto'
      additionalProperties: false
    ErrorInfo:
      type: object
      properties:
        Code:
          type: integer
          format: int32
        Message:
          type:
          - string
          - 'null'
        Details:
          type:
          - string
          - 'null'
        StackStrace:
          type:
          - string
          - 'null'
        SubErrors:
          type:
          - array
          - 'null'
          items:
            type: string
      additionalProperties: false
    TicketTemplateOutputDto:
      type: object
      properties:
        Id:
          type: integer
          format: int32
        Name:
          type:
          - string
          - 'null'
        Title:
          type:
          - string
          - 'null'
        IssueTypeId:
          type:
          - integer
          - 'null'
          format: int32
        SubIssueTypeId:
          type:
          - integer
          - 'null'
          format: int32
        PriorityId:
          type:
          - integer
          - 'null'
          format: int32
        QueueId:
          type:
          - integer
          - 'null'
          format: int32
        AccountId:
          type:
          - integer
          - 'null'
          format: int32
        AccountName:
          type:
          - string
          - 'null'
        AssigneeId:
          type:
          - integer
          - 'null'
          format: int32
        AssigneeName:
          type:
          - string
          - 'null'
        TicketTypeId:
          type:
          - integer
          - 'null'
          format: int32
        ExpectedTimeToResolve:
          type:
          - number
          - 'null'
          format: double
        Details:
          type:
          - string
          - 'null'
        TimeToResolveTypeId:
          type:
          - integer
          - 'null'
          format: int32
        WorkTypeId:
          type:
          - integer
          - 'null'
          format: int32
      additionalProperties: false
    TicketTimeEntryTemplateLookupOutputDtoIEnumerableResponse:
      type: object
      properties:
        Success:
          type: boolean
          readOnly: true
        Error:
          $ref: '#/components/schemas/ErrorInfo'
        Result:
          type:
          - array
          - 'null'
          items:
            $ref: '#/components/schemas/TicketTimeEntryTemplateLookupOutputDto'
      additionalProperties: false
    TicketNoteTemplateDetailsOutputDtoIEnumerableResponse:
      type: object
      properties:
        Success:
          type: boolean
          readOnly: true
        Error:
          $ref: '#/components/schemas/ErrorInfo'
        Result:
          type:
          - array
          - 'null'
          items:
            $ref: '#/components/schemas/TicketNoteTemplateDetailsOutputDto'
      additionalProperties: false
    TicketNoteTemplateDetailsOutputDto:
      type: object
      properties:
        Id:
          type: integer
          format: int32
        Details:
          type:
          - string
          - 'null'
      additionalProperties: false
    TicketTemplateLookupOutputDto:
      type: object
      properties:
        Id:
          type: integer
          format: int32
        Name:
          type:
          - string
          - 'null'
      additionalProperties: false
    TicketTimeEntryTemplateDetailsOutputDto:
      type: object
      properties:
        Id:
          type: integer
          format: int32
        Notes:
          type:
          - string
          - 'null'
        InternalNotes:
          type:
          - string
          - 'null'
      additionalProperties: false
    TicketTemplateLookupOutputDtoIEnumerableResponse:
      type: object
      properties:
        Success:
          type: boolean
          readOnly: true
        Error:
          $ref: '#/components/schemas/ErrorInfo'
        Result:
          type:
          - array
          - 'null'
          items:
            $ref: '#/components/schemas/TicketTemplateLookupOutputDto'
      additionalProperties: false
    TicketNoteTemplateLookupOutputDto:
      type: object
      properties:
        Id:
          type: integer
          format: int32
        Name:
          type:
          - string
          - 'null'
        TypeId:
          type:
          - integer
          - 'null'
          format: int32
        StatusId:
          type:
          - integer
          - 'null'
          format: int32
        IsInternal:
          type: boolean
      additionalProperties: false
    TicketTemplateOutputDtoResponse:
      type: object
      properties:
        Success:
          type: boolean
          readOnly: true
        Error:
          $ref: '#/components/schemas/ErrorInfo'
        Result:
          $ref: '#/components/schemas/TicketTemplateOutputDto'
      additionalProperties: false
    TicketNoteTemplateLookupOutputDtoIEnumerableResponse:
      type: object
      properties:
        Success:
          type: boolean
          readOnly: true
        Error:
          $ref: '#/components/schemas/ErrorInfo'
        Result:
          type:
          - array
          - 'null'
          items:
            $ref: '#/components/schemas/TicketNoteTemplateLookupOutputDto'
      additionalProperties: false
  securitySchemes:
    bearerAuth:
      type: http
      description: JWT Authorization header using the Bearer scheme.
      scheme: bearer
      bearerFormat: JWT