Kaseya

Kaseya Queue Tickets API

The QueueTickets API from Kaseya — 2 operation(s) for queuetickets.

GitHub OpenAPI

Operations 2

GET /v2/servicedesk/queuetickets #
POST /v2/servicedesk/queuetickets/search #

Documentation

📖
Documentation
https://help.bms.kaseya.com/help/Content/BMS%20API/bms-api-v2-bms-rest-apis.html
📖
APIReference
https://api.bms.kaseya.com/swagger/index.html
📖
Documentation
https://ww2.autotask.net/help/developerhelp/Content/APIs/REST/REST_API_Home.htm
📖
APIReference
https://webservices2.autotask.net/atservicesrest/swagger/ui/index
📖
Authentication
https://ww2.autotask.net/help/developerhelp/Content/APIs/REST/General_Topics/REST_Security_Auth.htm
📖
RateLimits
https://www.autotask.net/help/developerhelp/Content/APIs/REST/General_Topics/REST_Thresholds_Limits.htm
📖
Documentation
https://rmm.datto.com/help/en/Content/2SETUP/APIv2.htm
📖
APIReference
https://syrah-api.centrastage.net/api/swagger-ui/index.html
📖
RateLimits
https://raw.githubusercontent.com/api-evangelist/kaseya/refs/heads/main/rate-limits/kaseya-rate-limits.yml

Specifications

⚙
OpenAPI
https://raw.githubusercontent.com/api-evangelist/kaseya/refs/heads/main/openapi/kaseya-queuetickets-api-openapi.yml

Other Resources

🔗
Console
https://api.bms.kaseya.com/swagger/index.html
🔗
Webhooks
https://help.bms.kaseya.com/help/Content/Integration/bms_webhook_integration.htm

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OpenAPI Specification

kaseya-queuetickets-api-openapi.yml Raw ↑ 
openapi: 3.2.0
info:
  title: BMS API 2.0 Queue Tickets API
  description: Documentation of APIs Version 2.0
  version: '2.0'
servers:
- url: https://api.bms.kaseya.com
security:
- bearerAuth: []
tags:
- name: QueueTickets
paths:
  /v2/servicedesk/queuetickets:
    get:
      tags:
      - QueueTickets
      operationId: GetQueueTickets
      parameters:
      - name: Filter.IsScheduled
        in: query
        schema:
          type: integer
          format: int32
      - name: Filter.IsRecurringTickets
        in: query
        schema:
          type: integer
          format: int32
      - name: Filter.Title
        in: query
        schema:
          type: string
      - name: Filter.Account
        in: query
        schema:
          type: string
      - name: Filter.LocationName
        in: query
        schema:
          type: string
      - name: Filter.AccountCode
        in: query
        schema:
          type: string
      - name: Filter.AssigneeName
        in: query
        schema:
          type: string
      - name: Filter.TicketNumber
        in: query
        schema:
          type: string
      - name: Filter.CreatedByName
        in: query
        schema:
          type: string
      - name: Filter.Details
        in: query
        schema:
          type: string
      - name: Filter.ContactName
        in: query
        schema:
          type: string
      - name: Filter.StatusNames
        in: query
        schema:
          type: string
      - name: Filter.QueueNames
        in: query
        schema:
          type: string
      - name: Filter.PriorityNames
        in: query
        schema:
          type: string
      - name: Filter.TicketTypeNames
        in: query
        schema:
          type: string
      - name: Filter.IssueTypeNames
        in: query
        schema:
          type: string
      - name: Filter.ServiceLevelAgreementNames
        in: query
        schema:
          type: string
      - name: Filter.SubIssueTypeNames
        in: query
        schema:
          type: string
      - name: Filter.SourceIds
        in: query
        schema:
          type: string
      - name: Filter.ExcludeCompleted
        in: query
        schema:
          type: integer
          format: int32
      - name: Filter.OpenDateFrom
        in: query
        schema:
          type: string
          format: date-time
      - name: Filter.OpenDateTo
        in: query
        schema:
          type: string
          format: date-time
      - name: Filter.CompletedDateFrom
        in: query
        schema:
          type: string
          format: date-time
      - name: Filter.CompletedDateTo
        in: query
        schema:
          type: string
          format: date-time
      - name: Filter.LastActivityUpdateFrom
        in: query
        schema:
          type: string
          format: date-time
      - name: Filter.LastActivityUpdateTo
        in: query
        schema:
          type: string
          format: date-time
      - name: Filter.CreatedOnFrom
        in: query
        schema:
          type: string
          format: date-time
      - name: Filter.CreatedOnTo
        in: query
        schema:
          type: string
          format: date-time
      - name: Filter.LastStatusUpdateFrom
        in: query
        schema:
          type: string
          format: date-time
      - name: Filter.LastStatusUpdateTo
        in: query
        schema:
          type: string
          format: date-time
      - name: Filter.LastPriorityUpdateFrom
        in: query
        schema:
          type: string
          format: date-time
      - name: Filter.LastPriorityUpdateTo
        in: query
        schema:
          type: string
          format: date-time
      - name: Filter.LastQueueUpdateFrom
        in: query
        schema:
          type: string
          format: date-time
      - name: Filter.LastQueueUpdateTo
        in: query
        schema:
          type: string
          format: date-time
      - name: Filter.DueDateFrom
        in: query
        schema:
          type: string
          format: date-time
      - name: Filter.DueDateTo
        in: query
        schema:
          type: string
          format: date-time
      - name: Filter.ResolutionTargetTimeFrom
        in: query
        schema:
          type: string
          format: date-time
      - name: Filter.ResolutionTargetTimeTo
        in: query
        schema:
          type: string
          format: date-time
      - name: Filter.ContactId
        in: query
        schema:
          type: integer
          format: int32
      - name: Filter.HardwareAssetId
        in: query
        schema:
          type: integer
          format: int32
      - name: Filter.AccountLocationId
        in: query
        schema:
          type: integer
          format: int32
      - name: Filter.AccountIds
        in: query
        schema:
          type: string
      - name: Filter.SLAEventStatusIds
        in: query
        schema:
          type: string
      - name: Filter.FromDate
        in: query
        schema:
          type: string
      - name: Filter.ToDate
        in: query
        schema:
          type: string
      - name: Filter.Value
        in: query
        schema:
          type: string
      - name: Filter.ActionType
        in: query
        schema:
          type: integer
          format: int32
      - name: Filter.HardwareAssetName
        in: query
        schema:
          type: string
      - name: Filter.OwnerIds
        in: query
        schema:
          type: string
      - name: Sort
        in: query
        schema:
          type: string
      - name: Exclude
        in: query
        schema:
          type: string
      - name: PageSize
        in: query
        schema:
          type: integer
          format: int32
      - name: PageNumber
        in: query
        schema:
          type: integer
          format: int32
      responses:
        '200':
          description: OK
          content:
            text/plain:
              schema:
                $ref: '#/components/schemas/TicketListDtoListPagedResponse'
            application/json:
              schema:
                $ref: '#/components/schemas/TicketListDtoListPagedResponse'
            text/json:
              schema:
                $ref: '#/components/schemas/TicketListDtoListPagedResponse'
      deprecated: true
  /v2/servicedesk/queuetickets/search:
    post:
      tags:
      - QueueTickets
      operationId: SearchQueueTickets
      requestBody:
        content:
          application/json-patch+json:
            schema:
              $ref: '#/components/schemas/GetTicketsInputDto'
          application/json:
            schema:
              $ref: '#/components/schemas/GetTicketsInputDto'
          text/json:
            schema:
              $ref: '#/components/schemas/GetTicketsInputDto'
          application/*+json:
            schema:
              $ref: '#/components/schemas/GetTicketsInputDto'
      responses:
        '200':
          description: OK
          content:
            text/plain:
              schema:
                $ref: '#/components/schemas/TicketListDtoListPagedResponse'
            application/json:
              schema:
                $ref: '#/components/schemas/TicketListDtoListPagedResponse'
            text/json:
              schema:
                $ref: '#/components/schemas/TicketListDtoListPagedResponse'
components:
  schemas:
    ErrorInfo:
      type: object
      properties:
        Code:
          type: integer
          format: int32
        Message:
          type:
          - string
          - 'null'
        Details:
          type:
          - string
          - 'null'
        StackStrace:
          type:
          - string
          - 'null'
        SubErrors:
          type:
          - array
          - 'null'
          items:
            type: string
      additionalProperties: false
    GetTicketsInputDto:
      type: object
      properties:
        PageSize:
          type: integer
          format: int32
        PageNumber:
          type: integer
          format: int32
        StartRowIndex:
          type: integer
          format: int32
          readOnly: true
        EndRowIndex:
          type: integer
          format: int32
          readOnly: true
        Sort:
          type:
          - string
          - 'null'
        Exclude:
          type:
          - string
          - 'null'
        Filter:
          $ref: '#/components/schemas/TicketFilterDto'
      additionalProperties: false
    TicketFilterDto:
      type: object
      properties:
        IsScheduled:
          type:
          - integer
          - 'null'
          format: int32
        IsRecurringTickets:
          type:
          - integer
          - 'null'
          format: int32
        Title:
          type:
          - string
          - 'null'
        Account:
          type:
          - string
          - 'null'
        LocationName:
          type:
          - string
          - 'null'
        AccountCode:
          type:
          - string
          - 'null'
        AssigneeName:
          type:
          - string
          - 'null'
        TicketNumber:
          type:
          - string
          - 'null'
        CreatedByName:
          type:
          - string
          - 'null'
        Details:
          type:
          - string
          - 'null'
        ContactName:
          type:
          - string
          - 'null'
        StatusNames:
          type:
          - string
          - 'null'
        QueueNames:
          type:
          - string
          - 'null'
        PriorityNames:
          type:
          - string
          - 'null'
        TicketTypeNames:
          type:
          - string
          - 'null'
        IssueTypeNames:
          type:
          - string
          - 'null'
        ServiceLevelAgreementNames:
          type:
          - string
          - 'null'
        SubIssueTypeNames:
          type:
          - string
          - 'null'
        SourceIds:
          type:
          - string
          - 'null'
        ExcludeCompleted:
          type: integer
          format: int32
        OpenDateFrom:
          type:
          - string
          - 'null'
          format: date-time
        OpenDateTo:
          type:
          - string
          - 'null'
          format: date-time
        CompletedDateFrom:
          type:
          - string
          - 'null'
          format: date-time
        CompletedDateTo:
          type:
          - string
          - 'null'
          format: date-time
        LastActivityUpdateFrom:
          type:
          - string
          - 'null'
          format: date-time
        LastActivityUpdateTo:
          type:
          - string
          - 'null'
          format: date-time
        CreatedOnFrom:
          type:
          - string
          - 'null'
          format: date-time
        CreatedOnTo:
          type:
          - string
          - 'null'
          format: date-time
        LastStatusUpdateFrom:
          type:
          - string
          - 'null'
          format: date-time
        LastStatusUpdateTo:
          type:
          - string
          - 'null'
          format: date-time
        LastPriorityUpdateFrom:
          type:
          - string
          - 'null'
          format: date-time
        LastPriorityUpdateTo:
          type:
          - string
          - 'null'
          format: date-time
        LastQueueUpdateFrom:
          type:
          - string
          - 'null'
          format: date-time
        LastQueueUpdateTo:
          type:
          - string
          - 'null'
          format: date-time
        DueDateFrom:
          type:
          - string
          - 'null'
          format: date-time
        DueDateTo:
          type:
          - string
          - 'null'
          format: date-time
        ResolutionTargetTimeFrom:
          type:
          - string
          - 'null'
          format: date-time
        ResolutionTargetTimeTo:
          type:
          - string
          - 'null'
          format: date-time
        ContactId:
          type:
          - integer
          - 'null'
          format: int32
        HardwareAssetId:
          type:
          - integer
          - 'null'
          format: int32
        AccountLocationId:
          type:
          - integer
          - 'null'
          format: int32
        AccountIds:
          type:
          - string
          - 'null'
        SLAEventStatusIds:
          type:
          - string
          - 'null'
        FromDate:
          type:
          - string
          - 'null'
        ToDate:
          type:
          - string
          - 'null'
        Value:
          type:
          - string
          - 'null'
        ActionType:
          type:
          - integer
          - 'null'
          format: int32
        HardwareAssetName:
          type:
          - string
          - 'null'
        OwnerIds:
          type:
          - string
          - 'null'
      additionalProperties: false
    TicketListDto:
      type: object
      properties:
        Id:
          type: integer
          format: int32
        CreatedBy:
          type:
          - integer
          - 'null'
          format: int32
        CreatedOn:
          type:
          - string
          - 'null'
          format: date-time
        ModifiedBy:
          type:
          - integer
          - 'null'
          format: int32
        ModifiedOn:
          type:
          - string
          - 'null'
          format: date-time
        TenantName:
          type:
          - string
          - 'null'
        TicketNumber:
          type:
          - string
          - 'null'
        Title:
          type:
          - string
          - 'null'
        Details:
          type:
          - string
          - 'null'
        AccountId:
          type:
          - integer
          - 'null'
          format: int32
        LocationId:
          type:
          - integer
          - 'null'
          format: int32
        AccountCode:
          type:
          - string
          - 'null'
        AccountName:
          type:
          - string
          - 'null'
        LocationName:
          type:
          - string
          - 'null'
        ContactId:
          type:
          - integer
          - 'null'
          format: int32
        ContactName:
          type:
          - string
          - 'null'
        QueueId:
          type:
          - integer
          - 'null'
          format: int32
        QueueName:
          type:
          - string
          - 'null'
        StatusId:
          type: integer
          format: int32
        StatusName:
          type:
          - string
          - 'null'
        StatusColor:
          type:
          - string
          - 'null'
        StatusForeColor:
          type:
          - string
          - 'null'
        StatusOrder:
          type: integer
          format: int32
        PriorityId:
          type: integer
          format: int32
        PriorityName:
          type:
          - string
          - 'null'
        PriorityColor:
          type:
          - string
          - 'null'
        TypeId:
          type:
          - integer
          - 'null'
          format: int32
        TypeName:
          type:
          - string
          - 'null'
        IssueTypeId:
          type:
          - integer
          - 'null'
          format: int32
        IssueTypeName:
          type:
          - string
          - 'null'
        SubIssueTypeId:
          type:
          - integer
          - 'null'
          format: int32
        SubIssueTypeName:
          type:
          - string
          - 'null'
        ContractId:
          type:
          - integer
          - 'null'
          format: int32
        ContractNumber:
          type:
          - string
          - 'null'
        ContractName:
          type:
          - string
          - 'null'
        AssigneeId:
          type:
          - integer
          - 'null'
          format: int32
        AssigneeName:
          type:
          - string
          - 'null'
        WorkTypeId:
          type:
          - integer
          - 'null'
          format: int32
        WorkTypeName:
          type:
          - string
          - 'null'
        TicketRecurringMasterId:
          type:
          - integer
          - 'null'
          format: int32
        Recurring:
          type:
          - integer
          - 'null'
          format: int32
        SLAStatusEventId:
          type:
          - integer
          - 'null'
          format: int32
        SourceId:
          type:
          - integer
          - 'null'
          format: int32
        SLAId:
          type:
          - integer
          - 'null'
          format: int32
        SLAObjectiveId:
          type:
          - integer
          - 'null'
          format: int32
        SLAName:
          type:
          - string
          - 'null'
        IsScheduled:
          type: integer
          format: int32
        HardwareAssetId:
          type: integer
          format: int32
        HasMetSLA:
          type:
          - integer
          - 'null'
          format: int32
        ActualPauseMinutes:
          type:
          - integer
          - 'null'
          format: int32
        ActualFirstResponseMinutes:
          type:
          - integer
          - 'null'
          format: int32
        ActualResolutionMinutes:
          type:
          - integer
          - 'null'
          format: int32
        IsSLAPaused:
          type:
          - integer
          - 'null'
          format: int32
        SLAStatusEnum:
          type:
          - integer
          - 'null'
          format: int32
        OpenDate:
          type:
          - string
          - 'null'
          format: date-time
        DueDate:
          type:
          - string
          - 'null'
          format: date-time
        CompletedDate:
          type:
          - string
          - 'null'
          format: date-time
        ReOpenedDate:
          type:
          - string
          - 'null'
          format: date-time
        LastActivityUpdate:
          type:
          - string
          - 'null'
          format: date-time
        ResolutionTargetTime:
          type:
          - string
          - 'null'
          format: date-time
        ResolutionActualTime:
          type:
          - string
          - 'null'
          format: date-time
        FirstResponseTargetTime:
          type:
          - string
          - 'null'
          format: date-time
        FirstResponseActualTime:
          type:
          - string
          - 'null'
          format: date-time
        SLALastPausedTime:
          type:
          - string
          - 'null'
          format: date-time
        SLALastResumedTime:
          type:
          - string
          - 'null'
          format: date-time
        LastStatusUpdate:
          type:
          - string
          - 'null'
          format: date-time
        LastPriorityUpdate:
          type:
          - string
          - 'null'
          format: date-time
        LastQueueUpdate:
          type:
          - string
          - 'null'
          format: date-time
        CreatedByName:
          type:
          - string
          - 'null'
        CustomFields:
          type:
          - string
          - 'null'
        HardwareAssetName:
          type:
          - string
          - 'null'
      additionalProperties: false
    TicketListDtoListPagedResponse:
      type: object
      properties:
        Success:
          type: boolean
          readOnly: true
        Error:
          $ref: '#/components/schemas/ErrorInfo'
        Result:
          type:
          - array
          - 'null'
          items:
            $ref: '#/components/schemas/TicketListDto'
        TotalRecords:
          type: integer
          format: int32
      additionalProperties: false
  securitySchemes:
    bearerAuth:
      type: http
      description: JWT Authorization header using the Bearer scheme.
      scheme: bearer
      bearerFormat: JWT