Juniper Networks MSPs Tickets API

openapi: 3.2.0
info:
  title: Mist MSPs Tickets API
  description: '> Version: **2607.1.1**

    >

    > Date: **August 17, 2026**


    NOTE:

    Some important API changes will be introduced.'
  contact:
    name: Thomas Munzer
    email: tmunzer@juniper.net
  version: 2607.1.1
servers:
- url: https://api.mist.com
  variables: {}
- url: https://api.gc1.mist.com
  variables: {}
- url: https://api.ac2.mist.com
  variables: {}
- url: https://api.gc2.mist.com
  variables: {}
- url: https://api.gc4.mist.com
  variables: {}
- url: https://api.eu.mist.com
  variables: {}
- url: https://api.gc3.mist.com
  variables: {}
- url: https://api.ac6.mist.com
  variables: {}
- url: https://api.gc6.mist.com
  variables: {}
- url: https://api.ac5.mist.com
  variables: {}
- url: https://api.gc5.mist.com
  variables: {}
- url: https://api.gc7.mist.com
  variables: {}
security:
- apiToken: []
- csrfToken: []
tags:
- name: MSPs Tickets
  description: Support tickets are a means for users to seek assistance and resolve issues they encounter with a product or service.
paths:
  /api/v1/msps/{msp_id}/tickets:
    parameters: []
    get:
      tags:
      - MSPs Tickets
      summary: listMspTickets
      description: List support tickets associated with this MSP for the requested time range.
      operationId: listMspTickets
      parameters:
      - name: msp_id
        in: path
        description: ''
        required: true
        schema:
          type: string
          contentEncoding: uuid
          examples:
          - 000000ab-00ab-00ab-00ab-0000000000ab
      - name: start
        in: query
        description: Lower bound of the time range, as an epoch timestamp in seconds or a relative value such as `-1d` or `-1w`
        style: form
        explode: true
        schema:
          type: string
      - name: end
        in: query
        description: Upper bound of the time range, as an epoch timestamp in seconds or a relative value such as `-1d`, `-2h`, or `now`
        style: form
        explode: true
        schema:
          type: string
      - name: duration
        in: query
        description: Time range duration for the query, using relative units such as `10m`, `7d`, or `2w`
        style: form
        explode: true
        schema:
          type: string
          default: 1d
          examples:
          - 10m
      responses:
        '200':
          description: OK
          headers: {}
          content:
            application/json:
              schema:
                type: array
                items:
                  $ref: '#/components/schemas/ticket'
                description: Support ticket records returned by a ticket list response
                examples:
                - - comments:
                    - attachments:
                      - content_type: string
                        content_url: string
                      author: string
                      comment: string
                      created_at: 0
                    created_at: 0
                    id: b069b358-4c97-5319-1f8c-7c5ca64d6ab1
                    requester: string
                    status: open
                    subject: string
                    type: string
                    updated_at: 0
                contentMediaType: application/json
              examples:
                Example:
                  value:
                  - comments:
                    - attachments:
                      - content_type: string
                        content_url: string
                      author: string
                      comment: string
                      created_at: 0
                    created_at: 0
                    id: b069b358-4c97-5319-1f8c-7c5ca64d6ab1
                    requester: string
                    status: open
                    subject: string
                    type: string
                    updated_at: 0
            application/vnd.api+json:
              schema:
                type: array
                items:
                  $ref: '#/components/schemas/ticket'
                description: Support ticket records returned by a ticket list response
                examples:
                - - comments:
                    - attachments:
                      - content_type: string
                        content_url: string
                      author: string
                      comment: string
                      created_at: 0
                    created_at: 0
                    id: b069b358-4c97-5319-1f8c-7c5ca64d6ab1
                    requester: string
                    status: open
                    subject: string
                    type: string
                    updated_at: 0
                contentMediaType: application/vnd.api+json
              examples:
                Example:
                  value:
                  - comments:
                    - attachments:
                      - content_type: string
                        content_url: string
                      author: string
                      comment: string
                      created_at: 0
                    created_at: 0
                    id: b069b358-4c97-5319-1f8c-7c5ca64d6ab1
                    requester: string
                    status: open
                    subject: string
                    type: string
                    updated_at: 0
        '400':
          description: Bad Syntax
          headers: {}
          content:
            application/json:
              schema:
                allOf:
                - $ref: '#/components/schemas/response_http400'
                - description: Standard HTTP 400 bad request error response
                  examples:
                  - detail: 'JSON parse error - Expecting value: line 5 column 8 (char 56)'
                contentMediaType: application/json
              examples:
                Example:
                  value:
                    detail: 'JSON parse error - Expecting value: line 5 column 8 (char 56)'
            application/vnd.api+json:
              schema:
                allOf:
                - $ref: '#/components/schemas/response_http400'
                - description: Standard HTTP 400 bad request error response
                  examples:
                  - detail: 'JSON parse error - Expecting value: line 5 column 8 (char 56)'
                contentMediaType: application/vnd.api+json
              examples:
                Example:
                  value:
                    detail: 'JSON parse error - Expecting value: line 5 column 8 (char 56)'
        '401':
          description: Unauthorized
          headers: {}
          content:
            application/json:
              schema:
                allOf:
                - $ref: '#/components/schemas/response_http401'
                - description: Standard HTTP 401 authentication error response
                  examples:
                  - detail: Authentication credentials were not provided.
                contentMediaType: application/json
              examples:
                Example:
                  value:
                    detail: Authentication credentials were not provided.
            application/vnd.api+json:
              schema:
                allOf:
                - $ref: '#/components/schemas/response_http401'
                - description: Standard HTTP 401 authentication error response
                  examples:
                  - detail: Authentication credentials were not provided.
                contentMediaType: application/vnd.api+json
              examples:
                Example:
                  value:
                    detail: Authentication credentials were not provided.
        '403':
          description: Permission Denied
          headers: {}
          content:
            application/json:
              schema:
                allOf:
                - $ref: '#/components/schemas/response_http403'
                - description: Standard HTTP 403 permission error response
                  examples:
                  - detail: You do not have permission to perform this action.
                contentMediaType: application/json
              examples:
                Example:
                  value:
                    detail: You do not have permission to perform this action.
            application/vnd.api+json:
              schema:
                allOf:
                - $ref: '#/components/schemas/response_http403'
                - description: Standard HTTP 403 permission error response
                  examples:
                  - detail: You do not have permission to perform this action.
                contentMediaType: application/vnd.api+json
              examples:
                Example:
                  value:
                    detail: You do not have permission to perform this action.
        '404':
          description: Not found. The API endpoint doesn’t exist or resource doesn’ t exist
          headers: {}
          content:
            application/json:
              schema:
                allOf:
                - $ref: '#/components/schemas/response_http404'
                - description: Standard HTTP 404 not found error response
                contentMediaType: application/json
            application/vnd.api+json:
              schema:
                allOf:
                - $ref: '#/components/schemas/response_http404'
                - description: Standard HTTP 404 not found error response
                contentMediaType: application/vnd.api+json
        '429':
          description: Too Many Request. The API Token used for the request reached the 5000 API Calls per hour threshold
          headers: {}
          content:
            application/json:
              schema:
                allOf:
                - $ref: '#/components/schemas/response_http429'
                - description: Standard HTTP 429 rate limit error response
                  examples:
                  - detail: Too Many Request. The API Token used for the request reached the 5000 API Calls per hour threshold
                contentMediaType: application/json
              examples:
                Example:
                  value:
                    detail: Too Many Request. The API Token used for the request reached the 5000 API Calls per hour threshold
            application/vnd.api+json:
              schema:
                allOf:
                - $ref: '#/components/schemas/response_http429'
                - description: Standard HTTP 429 rate limit error response
                  examples:
                  - detail: Too Many Request. The API Token used for the request reached the 5000 API Calls per hour threshold
                contentMediaType: application/vnd.api+json
              examples:
                Example:
                  value:
                    detail: Too Many Request. The API Token used for the request reached the 5000 API Calls per hour threshold
      deprecated: false
  /api/v1/msps/{msp_id}/tickets/count:
    parameters: []
    get:
      tags:
      - MSPs Tickets
      summary: countMspTickets
      description: Return distinct counts of MSP support tickets grouped by the requested field, such as organization, status, or ticket type.
      operationId: countMspTickets
      parameters:
      - name: msp_id
        in: path
        description: ''
        required: true
        schema:
          type: string
          contentEncoding: uuid
          examples:
          - 000000ab-00ab-00ab-00ab-0000000000ab
      - name: distinct
        in: query
        description: 'Field used to group this count response. enum: `org_id`, `status`, `type`'
        style: form
        explode: true
        schema:
          allOf:
          - $ref: '#/components/schemas/msp_tickets_count_distinct'
          - description: 'Field used to group this count response. enum: `org_id`, `status`, `type`'
      - name: limit
        in: query
        description: Maximum number of results to return per page
        style: form
        explode: true
        schema:
          minimum: 0
          type: integer
          contentEncoding: int32
          default: 100
      responses:
        '200':
          description: Result of Count
          headers: {}
          content:
            application/json:
              schema:
                allOf:
                - $ref: '#/components/schemas/response_count'
                - description: Distinct count response for time-bounded search results
                  examples:
                  - distinct: string
                    end: 0
                    limit: 0
                    results:
                    - count: 0
                      property: string
                    start: 0
                    total: 0
                contentMediaType: application/json
              examples:
                Example:
                  value:
                    distinct: string
                    end: 0
                    limit: 0
                    results:
                    - count: 0
                      property: string
                    start: 0
                    total: 0
            application/vnd.api+json:
              schema:
                allOf:
                - $ref: '#/components/schemas/response_count'
                - description: Distinct count response for time-bounded search results
                  examples:
                  - distinct: string
                    end: 0
                    limit: 0
                    results:
                    - count: 0
                      property: string
                    start: 0
                    total: 0
                contentMediaType: application/vnd.api+json
              examples:
                Example:
                  value:
                    distinct: string
                    end: 0
                    limit: 0
                    results:
                    - count: 0
                      property: string
                    start: 0
                    total: 0
        '400':
          description: Bad Syntax
          headers: {}
          content:
            application/json:
              schema:
                allOf:
                - $ref: '#/components/schemas/response_http400'
                - description: Standard HTTP 400 bad request error response
                  examples:
                  - detail: 'JSON parse error - Expecting value: line 5 column 8 (char 56)'
                contentMediaType: application/json
              examples:
                Example:
                  value:
                    detail: 'JSON parse error - Expecting value: line 5 column 8 (char 56)'
            application/vnd.api+json:
              schema:
                allOf:
                - $ref: '#/components/schemas/response_http400'
                - description: Standard HTTP 400 bad request error response
                  examples:
                  - detail: 'JSON parse error - Expecting value: line 5 column 8 (char 56)'
                contentMediaType: application/vnd.api+json
              examples:
                Example:
                  value:
                    detail: 'JSON parse error - Expecting value: line 5 column 8 (char 56)'
        '401':
          description: Unauthorized
          headers: {}
          content:
            application/json:
              schema:
                allOf:
                - $ref: '#/components/schemas/response_http401'
                - description: Standard HTTP 401 authentication error response
                  examples:
                  - detail: Authentication credentials were not provided.
                contentMediaType: application/json
              examples:
                Example:
                  value:
                    detail: Authentication credentials were not provided.
            application/vnd.api+json:
              schema:
                allOf:
                - $ref: '#/components/schemas/response_http401'
                - description: Standard HTTP 401 authentication error response
                  examples:
                  - detail: Authentication credentials were not provided.
                contentMediaType: application/vnd.api+json
              examples:
                Example:
                  value:
                    detail: Authentication credentials were not provided.
        '403':
          description: Permission Denied
          headers: {}
          content:
            application/json:
              schema:
                allOf:
                - $ref: '#/components/schemas/response_http403'
                - description: Standard HTTP 403 permission error response
                  examples:
                  - detail: You do not have permission to perform this action.
                contentMediaType: application/json
              examples:
                Example:
                  value:
                    detail: You do not have permission to perform this action.
            application/vnd.api+json:
              schema:
                allOf:
                - $ref: '#/components/schemas/response_http403'
                - description: Standard HTTP 403 permission error response
                  examples:
                  - detail: You do not have permission to perform this action.
                contentMediaType: application/vnd.api+json
              examples:
                Example:
                  value:
                    detail: You do not have permission to perform this action.
        '404':
          description: Not found. The API endpoint doesn’t exist or resource doesn’ t exist
          headers: {}
          content:
            application/json:
              schema:
                allOf:
                - $ref: '#/components/schemas/response_http404'
                - description: Standard HTTP 404 not found error response
                contentMediaType: application/json
            application/vnd.api+json:
              schema:
                allOf:
                - $ref: '#/components/schemas/response_http404'
                - description: Standard HTTP 404 not found error response
                contentMediaType: application/vnd.api+json
        '429':
          description: Too Many Request. The API Token used for the request reached the 5000 API Calls per hour threshold
          headers: {}
          content:
            application/json:
              schema:
                allOf:
                - $ref: '#/components/schemas/response_http429'
                - description: Standard HTTP 429 rate limit error response
                  examples:
                  - detail: Too Many Request. The API Token used for the request reached the 5000 API Calls per hour threshold
                contentMediaType: application/json
              examples:
                Example:
                  value:
                    detail: Too Many Request. The API Token used for the request reached the 5000 API Calls per hour threshold
            application/vnd.api+json:
              schema:
                allOf:
                - $ref: '#/components/schemas/response_http429'
                - description: Standard HTTP 429 rate limit error response
                  examples:
                  - detail: Too Many Request. The API Token used for the request reached the 5000 API Calls per hour threshold
                contentMediaType: application/vnd.api+json
              examples:
                Example:
                  value:
                    detail: Too Many Request. The API Token used for the request reached the 5000 API Calls per hour threshold
      deprecated: false
components:
  schemas:
    response_http403:
      title: response_http403
      type: object
      properties:
        detail:
          type: string
          description: Human-readable explanation of the permission error
          examples:
          - You do not have permission to perform this action.
      description: Standard HTTP 403 permission error response
    count_result:
      title: count_result
      required:
      - count
      type: object
      properties:
        count:
          type: integer
          description: Number of matching items for the distinct value or values in this result
          contentEncoding: int32
      additionalProperties:
        type: string
      description: Count result row with the matching distinct field values
    ticket_comment:
      title: ticket_comment
      required:
      - author
      - comment
      - created_at
      type: object
      properties:
        attachment_ids:
          type: array
          items:
            type: string
            contentEncoding: uuid
          description: Identifiers of attachments linked to this ticket comment
          readOnly: true
          examples:
          - - 00000000-0000-0000-0000-15231a659c78
        attachments:
          type: array
          items:
            $ref: '#/components/schemas/ticket_comments_attachment'
          description: Attachment metadata returned with this ticket comment
          readOnly: true
        author:
          type: string
          description: User who wrote this ticket comment
          readOnly: true
        comment:
          type: string
          description: Text body of this ticket comment
        created_at:
          type: integer
          description: Time when this ticket comment was created, in epoch seconds
          contentEncoding: int32
          readOnly: true
      description: Comment on a support ticket
    msp_tickets_count_distinct:
      title: msp_tickets_count_distinct
      enum:
      - org_id
      - status
      - type
      type: string
      description: 'enum: `org_id`, `status`, `type`'
    response_http400:
      title: response_http400
      type: object
      properties:
        detail:
          type: string
          description: Human-readable explanation of the bad request error
          examples:
          - 'JSON parse error - Expecting value: line 5 column 8 (char 56)'
      description: Standard HTTP 400 bad request error response
    ticket:
      title: ticket
      required:
      - subject
      - type
      type: object
      properties:
        case_number:
          type: string
          description: Support case number associated with this ticket
          readOnly: true
        comments:
          type: array
          items:
            $ref: '#/components/schemas/ticket_comment'
          description: Discussion comments recorded on this support ticket
        created_at:
          type: integer
          description: Time when this support ticket was created, in epoch seconds
          contentEncoding: int32
          readOnly: true
        id:
          type: string
          description: Unique identifier for this support ticket
          contentEncoding: uuid
          readOnly: true
          examples:
          - 53f10664-3ce8-4c27-b382-0ef66432349f
        requester:
          type: string
          description: User who opened or requested this support ticket
          readOnly: true
        requester_email:
          type: string
          description: Email of the requester
          contentEncoding: email
        status:
          allOf:
          - $ref: '#/components/schemas/ticket_status2'
          - description: 'Current lifecycle status of this support ticket. enum: `closed`, `open`, `pending`, `solved`.'
        subject:
          type: string
          description: Short summary of the support request
        type:
          type: string
          description: Question (default) / bug / critical
        updated_at:
          type: integer
          description: Time when this support ticket was last updated, in epoch seconds
          contentEncoding: int32
          readOnly: true
      description: Support ticket record with status, comments, and metadata
    response_http404:
      title: response_http404
      type: object
      properties:
        id:
          type: string
          description: Missing resource identifier, when the API includes one
      description: Standard HTTP 404 not found error response
    response_count:
      title: response_count
      required:
      - distinct
      - end
      - limit
      - results
      - start
      - total
      type: object
      properties:
        distinct:
          type: string
          description: Field used to group the count results
        end:
          type: integer
          description: Search window end timestamp for the count request, in epoch seconds
          contentEncoding: int32
        limit:
          type: integer
          description: Maximum number of distinct count results requested
          contentEncoding: int32
        results:
          uniqueItems: true
          type: array
          items:
            $ref: '#/components/schemas/count_result'
          description: Count results grouped by the distinct field
        start:
          type: integer
          description: Search window start timestamp for the count request, in epoch seconds
          contentEncoding: int32
        total:
          type: integer
          description: Number of distinct result buckets returned
          contentEncoding: int32
      description: Distinct count response for time-bounded search results
    response_http429:
      title: response_http429
      type: object
      properties:
        detail:
          type: string
          description: Human-readable explanation of the rate limit error
          examples:
          - Too Many Request. The API Token used for the request reached the 5000 API Calls per hour threshold
      description: Standard HTTP 429 rate limit error response
    response_http401:
      title: response_http401
      type: object
      properties:
        detail:
          type: string
          description: Human-readable explanation of the authentication error
          examples:
          - Authentication credentials were not provided.
      description: Standard HTTP 401 authentication error response
    ticket_status2:
      title: ticket_status2
      enum:
      - closed
      - open
      - pending
      - solved
      type: string
      description: 'Current lifecycle status of this support ticket. enum: `closed`, `open`, `pending`, `solved`.'
    ticket_comments_attachment:
      title: ticket_comments_attachment
      type: object
      properties:
        content_type:
          type: string
          description: MIME type of the ticket comment attachment
          examples:
          - image/png
        content_url:
          type: string
          description: Download URL for the ticket comment attachment
          examples:
          - https://api.mist.com/api/v1/forward/download?jwt=...
        created_at:
          type: integer
          description: Time when this ticket comment attachment was created, in epoch seconds
          contentEncoding: int32
          examples:
          - 1453908369
        file_name:
          type: string
          description: Original file name of the ticket comment attachment
          examples:
          - crash.png
        id:
          type: string
          description: Unique identifier for this ticket comment attachment
          contentEncoding: uuid
          readOnly: true
          examples:
          - 53f10664-3ce8-4c27-b382-0ef66432349f
        size_in_bytes:
          type: integer
          description: Attachment file size, in bytes
          contentEncoding: int32
          examples:
          - 1943
      description: Metadata for an attachment on a ticket comment
  securitySchemes:
    apiToken:
      type: apiKey
      description: "Preferred authentication method for automation and integrations. Send the API token in the HTTP `Authorization` header.\n\n**Format**:\n  `Authorization: Token {apitoken}`\n\n**Notes**:\n* An API token generated for a specific admin has the same privileges as that admin\n* An API token is automatically removed if it is not used for more than 90 days\n* SSO admins cannot generate admin API tokens. Use organization API tokens when scoped Org/Site privileges are needed."
      name: Authorization
      in: header
    csrfToken:
      type: apiKey
      description: 'Session-based authentication for browser or login/password flows. After a successful [Login]($e/Admins%20Login/login) request, Mist returns a `csrftoken` cookie. Send that value in the `X-CSRFToken` header on later API requests that use the login session.


        **Format**:

        ```

        X-CSRFToken: vwvBuq9qkqaKh7lu8tNc0gkvBfEaLAmx

        ```


        For automation, API Token authentication is preferred.'
      name: X-CSRFToken
      in: header