indigitall Chat Stats API

openapi: 3.2.0
info:
  version: 2.0.0
  title: INDIGITALL Chat Stats API
  x-logo:
    url: https://console.indigitall.com/images/logo_verdeblanco@2x.png
    backgroundColor: '#0F3B7A'
  description: '### Introduction:

    This documentation describes every endpoint of Indigitall''s API v2


    API BASE URL: https://api.indigitall.com/v2


    ### Authentication:


    Most of the endpoints of the API needs an Authorization header.


    There are two Authorization ways:


    - If your intention is to manage API calls with a server-side script you have to create a Server key through Indigitall''s console.


    You can set the following Authorization Header : ''Authorization: ServerKey {ServerKey}''

    - If your intention is to integrate this API for front-end users POST /auth endpoint authorizes a user and returns an access token.


    You can set the following Authorization Header : ''Authorization: Bearer {Token}'''
servers:
- url: https://api.indigitall.com/v2
security:
- Authorization: []
tags:
- name: chat-stats
  description: Endpoints to retrieve statistics and KPIs for chat-service-v2
  x-displayName: Chat - Statistics & KPIs
paths:
  /chat/{applicationId}/contact/summary:
    get:
      tags:
      - chat-stats
      summary: Get contact summary
      description: Retrieve total, blocked and not blocked contact counts for a given application.
      x-eov-operation-handler: stats.controller
      x-gateway-endpoint: chatServiceV2
      operationId: getContactSummary
      x-gateway-check-permission:
        account-features:
        - CHAT_V2_ENABLED
      parameters:
      - $ref: '#/components/parameters/CHS_ApplicationId_PathParameter'
      responses:
        '200':
          $ref: '#/components/responses/CHS_ContactSummary_Response'
        '403':
          $ref: '#/components/responses/CHS_Forbidden_Response'
        '500':
          $ref: '#/components/responses/CHS_ServerError_Response'
  /chat/{applicationId}/contactCenter/kpis:
    get:
      tags:
      - chat-stats
      summary: Get KPIs for contact center
      description: Retrieve key performance indicators (KPIs) for the contact center of a given application
      x-eov-operation-handler: stats.controller
      x-gateway-endpoint: chatServiceV2
      operationId: getCcKPIs
      x-gateway-check-permission:
        account-features:
        - CHAT_V2_ENABLED
      parameters:
      - $ref: '#/components/parameters/CHS_ApplicationId_PathParameter'
      responses:
        '200':
          $ref: '#/components/responses/CHS_CcKPIs_Response'
        '403':
          $ref: '#/components/responses/CHS_Forbidden_Response'
        '404':
          $ref: '#/components/responses/CHS_NotFound_Response'
        '500':
          $ref: '#/components/responses/CHS_ServerError_Response'
  /chat/{applicationId}/report/messagesHistory/csv:
    get:
      tags:
      - chat-stats
      summary: Download messages history report
      description: Download a CSV with the message history for the requested date range.
      x-eov-operation-handler: stats.controller
      x-gateway-endpoint: chatServiceV2
      operationId: downloadMessagesHistoryCsv
      x-gateway-check-permission:
        account-features:
        - CHAT_V2_ENABLED
      parameters:
      - $ref: '#/components/parameters/CHS_ApplicationId_PathParameter'
      - $ref: '#/components/parameters/CHS_MessagesHistory_DateFrom_QueryParameter'
      - $ref: '#/components/parameters/CHS_MessagesHistory_DateTo_QueryParameter'
      responses:
        '200':
          $ref: '#/components/responses/CHS_MessagesHistoryCsv_Response'
        '400':
          $ref: '#/components/responses/CHS_BadRequest_Response'
        '403':
          $ref: '#/components/responses/CHS_Forbidden_Response'
        '404':
          $ref: '#/components/responses/CHS_NotFound_Response'
        '500':
          $ref: '#/components/responses/CHS_ServerError_Response'
components:
  responses:
    CHS_ContactSummary_Response:
      description: Retrieve contact counts for a given application.
      content:
        application/json:
          schema:
            required:
            - statusCode
            - message
            - data
            type: object
            additionalProperties: false
            properties:
              statusCode:
                type: integer
                description: Status code
                example: 200
              message:
                type: string
                description: Response message
                example: Contact summary retrieved
              data:
                type: object
                additionalProperties: false
                required:
                - total
                - blocked
                - notBlocked
                properties:
                  total:
                    type: integer
                    description: Total number of contacts for the application.
                    example: 150
                  blocked:
                    type: integer
                    description: Number of reactively blocked contacts.
                    example: 25
                  notBlocked:
                    type: integer
                    description: Number of contacts that are not reactively blocked.
                    example: 125
    CHS_NotFound_Response:
      description: Not found
      content:
        application/json:
          schema:
            type: object
            additionalProperties: true
            properties:
              statusCode:
                type: integer
                description: Status code
                example: 404
              errorCode:
                type: string
                description: Error code
                example: NOT_FOUND
              message:
                type: string
                description: Error message
                example: Resource not found.
    CHS_BadRequest_Response:
      description: Bad request
      content:
        application/json:
          schema:
            type: object
            additionalProperties: true
            properties:
              statusCode:
                type: integer
                description: Status code
                example: 400
              errorCode:
                type: string
                description: Error code
                example: BAD_REQUEST
              message:
                type: string
                description: Error message
                example: Bad request.
    CHS_CcKPIs_Response:
      description: Retrieve information about all sent messages
      content:
        application/json:
          schema:
            required:
            - statusCode
            - message
            - data
            type: object
            additionalProperties: false
            properties:
              statusCode:
                type: integer
                description: Status code
                example: 200
              message:
                type: string
                description: Sending prepared
                example: OK
              data:
                type: object
                properties:
                  unassignedConversations:
                    type: object
                    properties:
                      total:
                        type: integer
                        description: Total number of unassigned conversations
                        example: 42
                      averageQueuedAtDate:
                        type:
                        - string
                        - 'null'
                        format: date-time
                        description: Average queued at date for unassigned conversations
                        example: '2024-06-15T12:34:56Z'
                      oldestQueuedAtDate:
                        type:
                        - string
                        - 'null'
                        format: date-time
                        description: Queued at date for the oldest unassigned conversation
                        example: '2024-06-10T08:00:00Z'
    CHS_Forbidden_Response:
      description: Forbidden
      content:
        application/json:
          schema:
            type: object
            additionalProperties: true
            properties:
              statusCode:
                type: integer
                description: Status code
                example: 403
              errorCode:
                type: string
                description: Error code
                example: FORBIDDEN
              message:
                type: string
                description: Error message
                example: Forbidden.
    CHS_MessagesHistoryCsv_Response:
      description: Messages history report generated in CSV format.
      content:
        text/csv:
          schema:
            type: string
            format: binary
          example: 'applicationId,campaignId,sendingId,contactId,contactCode,channelMessageId,channelType,messageId,sent,delivered,read,error_at,error_type

            2282,5,132,1106103,573127090936,wamid.HBgMNTczMTI3MDkwOTM2FQIAERgSMkFFODFBRTkyRTdGRjQwODJCAA==,cloud_api,1790789,2026-03-09 13:20:04.467 UTC,2026-03-09 13:20:08.36 UTC,2026-03-09 13:21:34.405 UTC,,

            '
    CHS_ServerError_Response:
      description: Internal server error
      content:
        application/json:
          schema:
            type: object
            additionalProperties: true
            properties:
              statusCode:
                type: integer
                description: Status code
                example: 500
              errorCode:
                type: string
                description: Error code
                example: INTERNAL_SERVER_ERROR
              message:
                type: string
                description: Error message
                example: Internal server error.
  parameters:
    CHS_MessagesHistory_DateFrom_QueryParameter:
      in: query
      name: dateFrom
      required: false
      description: 'Start date for the messages history report, inclusive.


        If omitted and dateTo is also omitted, the current date is used.


        If omitted and dateTo is provided, dateFrom uses the same value as dateTo.

        '
      schema:
        type: string
        format: date
        example: '2026-04-09'
    CHS_ApplicationId_PathParameter:
      in: path
      name: applicationId
      required: true
      description: Application's ID
      schema:
        type: integer
        example: 123
    CHS_MessagesHistory_DateTo_QueryParameter:
      in: query
      name: dateTo
      required: false
      description: 'End date for the messages history report, inclusive.


        If omitted and dateFrom is also omitted, the current date is used.


        If omitted and dateFrom is provided, dateTo uses the same value as dateFrom.

        '
      schema:
        type: string
        format: date
        example: '2026-04-09'
  securitySchemes:
    Authorization:
      type: apiKey
      in: header
      name: Authorization
      description: 'Authorization for accesing endpoints , must be in one of the following format:

        - **Bearer {token}**

        - **ServerKey {key}**

        '
    MultimediaJWT:
      type: apiKey
      in: query
      name: jwt
      description: JWT token for signed URL multimedia authentication (query param)
x-tagGroups:
- name: Chat Service
  tags:
  - chat-configuration
  - chat-channel
  - chat-contact
  - chat-integration
  - chat-task
  - chat-campaign
  - chat-send
  - chat-multimedia
  - chat-slicing
  - chat-tag
  - chat-contact-list
  - chat-cc-agent
  - chat-cc-permissions-profile
  - chat-cc-weekly-schedule
  - chat-cc-special-days-schedule
  - chat-cc-conversation
  - chat-cc-agent-group
  - chat-cc-contact-comment
  - chat-cc-form
  - chat-stats
  - chat-internal
- name: Customer Service
  tags:
  - customer-service-adviser
  - customer-service-customer
  - customer-service-customer-csv
  - customer-service-customer-field
  - customer-service-customer-journey
  - customer-service-customer-journey-template
  - customer-service-customer-journey-control
  - customer-service-customer-send
  - customer-service-stats
  - customer-service-webhook-template
  - customer-service-segment
  - customer-service-audience
  - customer-service-application
  - customer-service-journeywaitqueue
  - customer-service-task
  - customer-service-cdpeventtype
  - customer-service-cdpeventtypetemplate
  - customer-service-internal
- name: Email Service
  tags:
  - es-configuration
  - es-configurationDomain
  - es-configurationDomainEmail
  - es-footer
  - es-audience
  - es-contact
  - es-category
  - es-campaign
  - es-campaign-block
  - es-campaign block-column
  - es-campaign-multimedia
  - es-shipment
  - es-attachment
  - es-statistics
  - es-webhook
  - es-tasks
- name: InApp Service
  tags:
  - inapp-configuration
  - inapp-campaign
  - inapp-schema
  - inapp-topic
  - inapp-multimedia
  - inapp-form
  - inapp-stats
  - inapp-audience
  - inapp-task
- name: SMS Service
  tags:
  - sms-campaign
  - sms-configuration
  - sms-contact
  - sms-send
  - sms-stats
  - sms-topic
  - sms-cost
  - sms-webhook
  - sms-private
- name: Wallet Service
  tags:
  - wallet-project
  - wallet-images
  - wallet-tasks
  - wallet-notifications
  - wallet-template
  - wallet-loyalty-pass
  - wallet-loyalty-template
  - wallet-offer-pass
  - wallet-offer-template
  - wallet-generic-pass
  - wallet-generic-template
- name: Stats Service
  tags:
  - stats-service-chat
  - stats-service-cs
  - stats-service-report
  - stats-service-wallet
  - stats-service-meta
- name: ChatGen service
  tags:
  - icc-chatgen-gateway-agent
  - icc-chatgen-gateway-api-tool
  - icc-chatgen-gateway-configured-custom-tool
  - icc-chatgen-gateway-conversation
  - icc-chatgen-gateway-custom-tool
  - icc-chatgen-gateway-document
  - icc-chatgen-gateway-file
  - icc-chatgen-gateway-instance-config
  - icc-chatgen-gateway-router-agent-tool
  - icc-chatgen-gateway-router-agent
- name: AI Assitant service
  tags:
  - ai-generator-campaign
- name: Meta Service
  tags:
  - meta-cloudapi
  - meta-configuration
  - meta-webhook
  - meta-business
  - meta-templates
  - meta-upload
- name: Push Live Service
  tags:
  - push-live-configuration
  - push-live-ios-class
  - push-live-activity
  - push-live-send
- name: Pathbot
  tags:
  - pathbot-agents
  - pathbot-applications
  - pathbot-documents
  - pathbot-flows
  - pathbot-tools
  - pathbot-nodes
  - pathbot-ingestion-sources
  - pathbot-evaluation
  - pathbot-skills
- name: Link Service
  tags:
  - link-short-domain
x-provenance:
  method: searched
  source: https://documentation.indigitall.com/reference
  harvested: '2026-10-21'
  tool: harvest-readme-openapi.py
  note: Assembled verbatim from the OpenAPI definition ReadMe embeds in each operation page of the provider's developer portal; paths and components merged by API title, nothing authored.
  assembled_from:
  - https://documentation.indigitall.com/reference/addagentstogroup.md
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  - https://documentation.indigitall.com/reference/downloadmultimedia-1.md
  - https://documentation.indigitall.com/reference/downloadmultimediacloudapi.md
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  - https://documentation.indigitall.com/reference/emaildeleteaudience.md
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  - https://documentation.indigitall.com/reference/emaildeleteconfigurationdomainemail.md
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  - https://documentation.indigitall.com/reference/emailexportcsvcontact.md
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  - https://documentation.indigitall.com/reference/emailgetattachmentlistbycampaign.md
  - https://documentation.indigitall.com/reference/emailgetaudience.md
  - https://documentation.indigitall.com/reference/emailgetaudiencecontacts.md
  - https://documentation.indigitall.com/reference/emailgetaudiencelistbyapplication.md
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  - https://documentation.indigitall.com/reference/emailgetcampaignblock.md
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  - https://documentation.indigitall.com/reference/emailgetcampaignhtml.md
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  - https://documentation.indigitall.com/reference/emailgetcampaignmultimedia.md
  - https://documentation.indigitall.com/reference/emailgetcategory.md
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  - https://documentation.indigitall.com/reference/emailgetshipment.md
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  - https://documentation.indigitall.com/reference/emailpostcsvshipment.md
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  - https://documentation.indigitall.com/reference/emailpostshipmentaudience.md
  - https://documentation.indigitall.com/reference/emailpostshipmentlist.md
  - https://documentation.indigitall.com/reference/emailpostshipmentmassive.md
  - https://documentation.indigitall.com/reference/emailpostsubscriptions.md
  - https://documentation.indigitall.com/reference/emailputaudience.md
  - https://documentation.indigitall.com/reference/emailputaudiencecontacts.md
  - https://documentation.indigitall.com/reference/emailputaudiencecontactscsv.md
  - https://documentation.indigitall.com/reference/emailputcampaign.md
  - https://documentation.indigitall.com/reference/emailputcampaignblock.md


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# Full source: https://artifacts.apis.io/indigitall/openapi/indigitall-chat-stats-api-openapi.yml