indigitall Chat Internal API

openapi: 3.2.0
info:
  version: 2.0.0
  title: INDIGITALL Chat Internal API
  x-logo:
    url: https://console.indigitall.com/images/logo_verdeblanco@2x.png
    backgroundColor: '#0F3B7A'
  description: '### Introduction:

    This documentation describes every endpoint of Indigitall''s API v2


    API BASE URL: https://api.indigitall.com/v2


    ### Authentication:


    Most of the endpoints of the API needs an Authorization header.


    There are two Authorization ways:


    - If your intention is to manage API calls with a server-side script you have to create a Server key through Indigitall''s console.


    You can set the following Authorization Header : ''Authorization: ServerKey {ServerKey}''

    - If your intention is to integrate this API for front-end users POST /auth endpoint authorizes a user and returns an access token.


    You can set the following Authorization Header : ''Authorization: Bearer {Token}'''
servers:
- url: https://api.indigitall.com/v2
security:
- Authorization: []
tags:
- name: chat-internal
  x-displayName: Chat - Internal
  description: Internal endpoints for chat-service-v2
paths:
  /chat/analyzer/unblock:
    put:
      tags:
      - chat-internal
      summary: Manually unblock conversations blocked by the security Analyzer
      description: 'Internal endpoint used to manually remove conversation security blocks created by the Analyzer


        Supports two mutually exclusive modes: provide `unblockAll: true` to remove every current block,

        or provide `contactIds` to remove the blocks for those specific contacts. If both are provided,

        `unblockAll` takes precedence.'
      x-gateway-endpoint: chatServiceV2
      x-eov-operation-handler: analyzer.controller
      operationId: putAnalyzerUnblock
      requestBody:
        $ref: '#/components/requestBodies/CHS_AnalyzerUnblock_Body'
      responses:
        '200':
          $ref: '#/components/responses/CHS_AnalyzerUnblock_Response'
        '400':
          $ref: '#/components/responses/CHS_BadRequest_Response'
        '403':
          $ref: '#/components/responses/CHS_Forbidden_Response'
        '500':
          $ref: '#/components/responses/CHS_ServerError_Response'
  /chat/contactCenter/agent/{webUserId}:
    delete:
      tags:
      - chat-internal
      summary: Delete agents
      description: Logically delete all agents across all applications associated with the provided web user ID. Requires an internal request.
      x-eov-operation-handler: ccAgent.controller
      operationId: deleteCcAgentsByWebUserId
      parameters:
      - $ref: '#/components/parameters/CHS_CcAgent_WebUserId_PathParameter'
      responses:
        '200':
          $ref: '#/components/responses/CHS_Deleted_Response'
        '400':
          $ref: '#/components/responses/CHS_BadRequest_Response'
        '403':
          $ref: '#/components/responses/CHS_Forbidden_Response'
        '404':
          $ref: '#/components/responses/CHS_NotFound_Response'
        '500':
          $ref: '#/components/responses/CHS_ServerError_Response'
  /chat/contactCenter/status:
    get:
      tags:
      - chat-internal
      summary: Get Contact Center pods status and configuration
      description: Internal endpoint to retrieve the current Contact Center pod statuses and selected scaling configuration.
      x-gateway-endpoint: chatServiceV2
      x-eov-operation-handler: status.controller
      operationId: getContactCenterStatus
      responses:
        '200':
          $ref: '#/components/responses/CHS_ContactCenter_Status_Response'
        '403':
          $ref: '#/components/responses/CHS_Forbidden_Response'
        '500':
          $ref: '#/components/responses/CHS_ServerError_Response'
  /chat/{applicationId}/multimedia/{multimediaId}/download/cloud_api:
    get:
      tags:
      - chat-internal
      summary: Download multimedia from Meta
      description: Download a specific multimedia from META (cloud API) for a given application.
      x-eov-operation-handler: multimedia.controller
      x-gateway-endpoint: chatServiceV2
      operationId: downloadMultimediaCloudApi
      security: []
      parameters:
      - $ref: '#/components/parameters/CHS_ApplicationId_PathParameter'
      - $ref: '#/components/parameters/CHS_MultimediaId_PathParameter'
      - $ref: '#/components/parameters/CHS_Multimedia_Token_QueryParameter'
      responses:
        '200':
          $ref: '#/components/responses/CHS_Multimedia_Download_Response'
        '400':
          $ref: '#/components/responses/CHS_BadRequest_Response'
        '401':
          $ref: '#/components/responses/CHS_Unauthorized_Response'
        '404':
          $ref: '#/components/responses/CHS_NotFound_Response'
        '500':
          $ref: '#/components/responses/CHS_ServerError_Response'
components:
  schemas:
    CHS_ContactCenter_PodStatus_Schema:
      type: object
      additionalProperties: false
      required:
      - podId
      - agents
      - connections
      - ready
      - createdAt
      properties:
        podId:
          type: integer
          description: Contact Center pod identifier.
          example: 2
        agents:
          type: integer
          description: Number of agents currently connected to the pod.
          example: 12
        connections:
          type: integer
          description: Number of active connections currently held by the pod.
          example: 18
        ready:
          type: boolean
          description: Indicates whether the pod can receive more load.
          example: true
        createdAt:
          type: string
          format: date-time
          description: Pod creation timestamp.
          example: '2026-05-26T12:00:00.000Z'
        lastAgentConnectedAt:
          type:
          - string
          - 'null'
          format: date-time
          description: Timestamp of the last agent connection in the pod.
          example: '2026-05-26T12:03:00.000Z'
        lastAgentDisconnectedAt:
          type:
          - string
          - 'null'
          format: date-time
          description: Timestamp of the last agent disconnection in the pod.
          example: '2026-05-26T12:04:00.000Z'
    CHS_AnalyzerUnblock_Data_Schema:
      type: object
      additionalProperties: false
      required:
      - unblockedCount
      properties:
        unblockedCount:
          type: integer
          description: Number of conversation security blocks that were removed.
          example: 2
        contactIds:
          type: array
          description: Contact ids that were requested to be unblocked. Only present when unblockAll was not used.
          items:
            type: integer
          example:
          - 123
          - 456
    CHS_ContactCenter_Status_Data_Schema:
      type: object
      additionalProperties: false
      required:
      - pods
      - contactCenterConfig
      properties:
        pods:
          type: array
          items:
            $ref: '#/components/schemas/CHS_ContactCenter_PodStatus_Schema'
        contactCenterConfig:
          $ref: '#/components/schemas/CHS_ContactCenter_Status_Config_Schema'
    CHS_ContactCenter_Status_Config_Schema:
      type: object
      additionalProperties: false
      required:
      - k8sMaxReplicas
      - agentsPerPodLimit
      - hysteresisPercentage
      - maxConnectionsPerAgent
      - defaultMaxConcurrentChatsPerAgent
      properties:
        k8sMaxReplicas:
          type: integer
          description: Maximum number of Contact Center replicas allowed in Kubernetes.
          example: 10
        agentsPerPodLimit:
          type: integer
          description: Maximum number of agents assigned to each Contact Center pod.
          example: 30
        hysteresisPercentage:
          type: integer
          description: Hysteresis percentage used to avoid frequent scaling decisions.
          example: 10
          minimum: 0
          maximum: 100
        maxConnectionsPerAgent:
          type: integer
          description: Maximum simultaneous connections allowed per agent.
          example: 3
        defaultMaxConcurrentChatsPerAgent:
          type: integer
          description: Default maximum concurrent chats allowed per agent.
          example: 5
  responses:
    CHS_AnalyzerUnblock_Response:
      description: Conversation security blocks removed
      content:
        application/json:
          schema:
            required:
            - statusCode
            - message
            - data
            type: object
            additionalProperties: false
            properties:
              statusCode:
                type: integer
                description: Status code
                example: 200
              message:
                type: string
                description: Response message
                example: Contacts successfully unblocked
              data:
                $ref: '#/components/schemas/CHS_AnalyzerUnblock_Data_Schema'
          example:
            statusCode: 200
            message: Contacts successfully unblocked
            data:
              unblockedCount: 2
              contactIds:
              - 123
              - 456
    CHS_Multimedia_Download_Response:
      description: Download a specific multimedia for a given application
      headers:
        Cross-Origin-Resource-Policy:
          description: Allows browsers to embed the multimedia from a different origin.
          schema:
            type: string
            example: cross-origin
        Accept-Ranges:
          description: Indicates the server supports byte-range requests.
          schema:
            type: string
            example: bytes
      content:
        application/octet-stream:
          schema:
            type: string
            format: binary
    CHS_NotFound_Response:
      description: Not found
      content:
        application/json:
          schema:
            type: object
            additionalProperties: true
            properties:
              statusCode:
                type: integer
                description: Status code
                example: 404
              errorCode:
                type: string
                description: Error code
                example: NOT_FOUND
              message:
                type: string
                description: Error message
                example: Resource not found.
    CHS_ContactCenter_Status_Response:
      description: Contact Center pods status and selected configuration
      content:
        application/json:
          schema:
            required:
            - statusCode
            - message
            - data
            type: object
            additionalProperties: false
            properties:
              statusCode:
                type: integer
                description: Status code
                example: 200
              message:
                type: string
                description: Response message
                example: Contact Center status retrieved
              data:
                $ref: '#/components/schemas/CHS_ContactCenter_Status_Data_Schema'
          example:
            statusCode: 200
            message: Contact Center status retrieved
            data:
              pods:
              - podId: 0
                agents: 8
                connections: 12
                ready: true
                createdAt: '2026-05-26T12:00:00.000Z'
                lastAgentConnectedAt: '2026-05-26T12:03:00.000Z'
                lastAgentDisconnectedAt: null
              contactCenterConfig:
                k8sMaxReplicas: 10
                agentsPerPodLimit: 30
                hysteresisPercentage: 10
                maxConnectionsPerAgent: 3
                defaultMaxConcurrentChatsPerAgent: 5
    CHS_BadRequest_Response:
      description: Bad request
      content:
        application/json:
          schema:
            type: object
            additionalProperties: true
            properties:
              statusCode:
                type: integer
                description: Status code
                example: 400
              errorCode:
                type: string
                description: Error code
                example: BAD_REQUEST
              message:
                type: string
                description: Error message
                example: Bad request.
    CHS_Unauthorized_Response:
      description: Unauthorized
      content:
        application/json:
          schema:
            type: object
            additionalProperties: true
            properties:
              statusCode:
                type: integer
                description: Status code
                example: 401
              errorCode:
                type: string
                description: Error code
                example: UNAUTHORIZED
              message:
                type: string
                description: Error message
                example: Unauthorized access.
    CHS_Forbidden_Response:
      description: Forbidden
      content:
        application/json:
          schema:
            type: object
            additionalProperties: true
            properties:
              statusCode:
                type: integer
                description: Status code
                example: 403
              errorCode:
                type: string
                description: Error code
                example: FORBIDDEN
              message:
                type: string
                description: Error message
                example: Forbidden.
    CHS_Deleted_Response:
      description: Deleted
      content:
        application/json:
          schema:
            type: object
            additionalProperties: true
            properties:
              statusCode:
                type: integer
                description: Status code
                example: 200
              message:
                type: string
                description: Success message
                example: Resource deleted successfully.
    CHS_ServerError_Response:
      description: Internal server error
      content:
        application/json:
          schema:
            type: object
            additionalProperties: true
            properties:
              statusCode:
                type: integer
                description: Status code
                example: 500
              errorCode:
                type: string
                description: Error code
                example: INTERNAL_SERVER_ERROR
              message:
                type: string
                description: Error message
                example: Internal server error.
  parameters:
    CHS_CcAgent_WebUserId_PathParameter:
      in: path
      name: webUserId
      required: true
      description: Web User ID associated with one or more Contact Center agents
      schema:
        type: integer
        example: 5678
    CHS_ApplicationId_PathParameter:
      in: path
      name: applicationId
      required: true
      description: Application's ID
      schema:
        type: integer
        example: 123
    CHS_Multimedia_Token_QueryParameter:
      in: query
      name: token
      required: true
      description: Token for downloading multimedia
      schema:
        type: string
    CHS_MultimediaId_PathParameter:
      in: path
      name: multimediaId
      required: true
      description: Multimedia's ID
      schema:
        type: integer
        example: 123
  requestBodies:
    CHS_AnalyzerUnblock_Body:
      required: true
      content:
        application/json:
          schema:
            type: object
            additionalProperties: false
            properties:
              unblockAll:
                type: boolean
                description: If true, unblocks every contact currently blocked by the Analyzer, ignoring contactIds.
                example: false
              contactIds:
                type: array
                description: Contact ids to unblock. Ignored when unblockAll is true. Required (non-empty) when unblockAll is not provided.
                items:
                  type: integer
                example:
                - 123
                - 456
  securitySchemes:
    Authorization:
      type: apiKey
      in: header
      name: Authorization
      description: 'Authorization for accesing endpoints , must be in one of the following format:

        - **Bearer {token}**

        - **ServerKey {key}**

        '
    MultimediaJWT:
      type: apiKey
      in: query
      name: jwt
      description: JWT token for signed URL multimedia authentication (query param)
x-tagGroups:
- name: Chat Service
  tags:
  - chat-configuration
  - chat-channel
  - chat-contact
  - chat-integration
  - chat-task
  - chat-campaign
  - chat-send
  - chat-multimedia
  - chat-slicing
  - chat-tag
  - chat-contact-list
  - chat-cc-agent
  - chat-cc-permissions-profile
  - chat-cc-weekly-schedule
  - chat-cc-special-days-schedule
  - chat-cc-conversation
  - chat-cc-agent-group
  - chat-cc-contact-comment
  - chat-cc-form
  - chat-stats
  - chat-internal
- name: Customer Service
  tags:
  - customer-service-adviser
  - customer-service-customer
  - customer-service-customer-csv
  - customer-service-customer-field
  - customer-service-customer-journey
  - customer-service-customer-journey-template
  - customer-service-customer-journey-control
  - customer-service-customer-send
  - customer-service-stats
  - customer-service-webhook-template
  - customer-service-segment
  - customer-service-audience
  - customer-service-application
  - customer-service-journeywaitqueue
  - customer-service-task
  - customer-service-cdpeventtype
  - customer-service-cdpeventtypetemplate
  - customer-service-internal
- name: Email Service
  tags:
  - es-configuration
  - es-configurationDomain
  - es-configurationDomainEmail
  - es-footer
  - es-audience
  - es-contact
  - es-category
  - es-campaign
  - es-campaign-block
  - es-campaign block-column
  - es-campaign-multimedia
  - es-shipment
  - es-attachment
  - es-statistics
  - es-webhook
  - es-tasks
- name: InApp Service
  tags:
  - inapp-configuration
  - inapp-campaign
  - inapp-schema
  - inapp-topic
  - inapp-multimedia
  - inapp-form
  - inapp-stats
  - inapp-audience
  - inapp-task
- name: SMS Service
  tags:
  - sms-campaign
  - sms-configuration
  - sms-contact
  - sms-send
  - sms-stats
  - sms-topic
  - sms-cost
  - sms-webhook
  - sms-private
- name: Wallet Service
  tags:
  - wallet-project
  - wallet-images
  - wallet-tasks
  - wallet-notifications
  - wallet-template
  - wallet-loyalty-pass
  - wallet-loyalty-template
  - wallet-offer-pass
  - wallet-offer-template
  - wallet-generic-pass
  - wallet-generic-template
- name: Stats Service
  tags:
  - stats-service-chat
  - stats-service-cs
  - stats-service-report
  - stats-service-wallet
  - stats-service-meta
- name: ChatGen service
  tags:
  - icc-chatgen-gateway-agent
  - icc-chatgen-gateway-api-tool
  - icc-chatgen-gateway-configured-custom-tool
  - icc-chatgen-gateway-conversation
  - icc-chatgen-gateway-custom-tool
  - icc-chatgen-gateway-document
  - icc-chatgen-gateway-file
  - icc-chatgen-gateway-instance-config
  - icc-chatgen-gateway-router-agent-tool
  - icc-chatgen-gateway-router-agent
- name: AI Assitant service
  tags:
  - ai-generator-campaign
- name: Meta Service
  tags:
  - meta-cloudapi
  - meta-configuration
  - meta-webhook
  - meta-business
  - meta-templates
  - meta-upload
- name: Push Live Service
  tags:
  - push-live-configuration
  - push-live-ios-class
  - push-live-activity
  - push-live-send
- name: Pathbot
  tags:
  - pathbot-agents
  - pathbot-applications
  - pathbot-documents
  - pathbot-flows
  - pathbot-tools
  - pathbot-nodes
  - pathbot-ingestion-sources
  - pathbot-evaluation
  - pathbot-skills
- name: Link Service
  tags:
  - link-short-domain
x-provenance:
  method: searched
  source: https://documentation.indigitall.com/reference
  harvested: '2026-10-21'
  tool: harvest-readme-openapi.py
  note: Assembled verbatim from the OpenAPI definition ReadMe embeds in each operation page of the provider's developer portal; paths and components merged by API title, nothing authored.
  assembled_from:
  - https://documentation.indigitall.com/reference/addagentstogroup.md
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  - https://documentation.indigitall.com/reference/agentauthenticate.md
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  - https://documentation.indigitall.com/reference/assigntagstocontact.md
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  - https://documentation.indigitall.com/reference/csdeletecdpeventtype.md
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  - https://documentation.indigitall.com/reference/csgetalltasks.md
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  - https://documentation.indigitall.com/reference/csgetjourney.md
  - https://documentation.indigitall.com/reference/csgetjourneystats.md
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  - https://documentation.indigitall.com/reference/csgetjourneytemplate.md
  - https://documentation.indigitall.com/reference/csgetsegment.md
  - https://documentation.indigitall.com/reference/csgetsegmentlist.md
  - https://documentation.indigitall.com/reference/csgetwebhooktemplate.md
  - https://documentation.indigitall.com/reference/csgetwebhooktemplatevariables.md
  - https://documentation.indigitall.com/reference/csobtainrecomendednnextnode.md
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  - https://documentation.indigitall.com/reference/cspostcustomerscsv.md
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  - https://documentation.indigitall.com/reference/emaildeletecampaignblock.md
  - https://documentation.indigitall.com/reference/emaildeletecampaignblockcolumn.md


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# Full source: https://artifacts.apis.io/indigitall/openapi/indigitall-chat-internal-api-openapi.yml