indigitall

indigitall Chat Cc Contact Comment API

Endpoints to manage Contact Center contact comments for chat-service-v2

GitHub OpenAPI

Operations 4

POST /chat/{applicationId}/contactCenter/contact/{contactId}/comment Create a new contact comment #
GET /chat/{applicationId}/contactCenter/contact/{contactId}/comment List all comments for a contact #
DELETE /chat/{applicationId}/contactCenter/contact/{contactId}/comment/{commentId} Delete a contact comment #
PUT /chat/{applicationId}/contactCenter/contact/{contactId}/comment/{commentId} Update a contact comment #

Specifications

⚙
OpenAPI
https://artifacts.apis.io/indigitall/openapi/indigitall-chat-cc-contact-comment-api-openapi.yml

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OpenAPI Specification

indigitall-chat-cc-contact-comment-api-openapi.yml Raw ↑ 
openapi: 3.2.0
info:
  version: 2.0.0
  title: INDIGITALL Chat Cc Contact Comment API
  x-logo:
    url: https://console.indigitall.com/images/logo_verdeblanco@2x.png
    backgroundColor: '#0F3B7A'
  description: '### Introduction:

    This documentation describes every endpoint of Indigitall''s API v2


    API BASE URL: https://api.indigitall.com/v2


    ### Authentication:


    Most of the endpoints of the API needs an Authorization header.


    There are two Authorization ways:


    - If your intention is to manage API calls with a server-side script you have to create a Server key through Indigitall''s console.


    You can set the following Authorization Header : ''Authorization: ServerKey {ServerKey}''

    - If your intention is to integrate this API for front-end users POST /auth endpoint authorizes a user and returns an access token.


    You can set the following Authorization Header : ''Authorization: Bearer {Token}'''
servers:
- url: https://api.indigitall.com/v2
security:
- Authorization: []
tags:
- name: chat-cc-contact-comment
  x-displayName: Chat - CC Contact Comment
  description: Endpoints to manage Contact Center contact comments for chat-service-v2
paths:
  /chat/{applicationId}/contactCenter/contact/{contactId}/comment:
    post:
      tags:
      - chat-cc-contact-comment
      summary: Create a new contact comment
      description: Create a new comment for a contact. The comment will be associated with the authenticated agent.
      x-eov-operation-handler: ccContactComment.controller
      x-gateway-endpoint: chatServiceV2
      operationId: createContactComment
      x-gateway-check-permission:
        account-features:
        - CHAT_V2_ENABLED
      parameters:
      - $ref: '#/components/parameters/CHS_ApplicationId_PathParameter'
      - $ref: '#/components/parameters/CHS_Contact_Id_PathParameter'
      requestBody:
        $ref: '#/components/requestBodies/CHS_CcContactComment_Create_Body'
      responses:
        '201':
          $ref: '#/components/responses/CHS_CcContactComment_Response'
        '400':
          $ref: '#/components/responses/CHS_BadRequest_Response'
        '403':
          $ref: '#/components/responses/CHS_Forbidden_Response'
        '404':
          $ref: '#/components/responses/CHS_NotFound_Response'
        '500':
          $ref: '#/components/responses/CHS_ServerError_Response'
    get:
      tags:
      - chat-cc-contact-comment
      summary: List all comments for a contact
      description: Retrieve a paginated list of comments for a specific contact
      x-eov-operation-handler: ccContactComment.controller
      x-gateway-endpoint: chatServiceV2
      operationId: getContactComments
      x-gateway-check-permission:
        account-features:
        - CHAT_V2_ENABLED
      parameters:
      - $ref: '#/components/parameters/CHS_ApplicationId_PathParameter'
      - $ref: '#/components/parameters/CHS_Contact_Id_PathParameter'
      - $ref: '#/components/parameters/CHS_CcContactComment_Limit_QueryParameter'
      - $ref: '#/components/parameters/CHS_Page_QueryParameter'
      - $ref: '#/components/parameters/CHS_CcContactComment_Count_QueryParameter'
      responses:
        '200':
          $ref: '#/components/responses/CHS_CcContactComments_Response'
        '400':
          $ref: '#/components/responses/CHS_BadRequest_Response'
        '403':
          $ref: '#/components/responses/CHS_Forbidden_Response'
        '404':
          $ref: '#/components/responses/CHS_NotFound_Response'
        '500':
          $ref: '#/components/responses/CHS_ServerError_Response'
  /chat/{applicationId}/contactCenter/contact/{contactId}/comment/{commentId}:
    delete:
      tags:
      - chat-cc-contact-comment
      summary: Delete a contact comment
      description: Delete a contact comment by its ID
      x-eov-operation-handler: ccContactComment.controller
      x-gateway-endpoint: chatServiceV2
      operationId: deleteContactComment
      x-gateway-check-permission:
        account-features:
        - CHAT_V2_ENABLED
      parameters:
      - $ref: '#/components/parameters/CHS_ApplicationId_PathParameter'
      - $ref: '#/components/parameters/CHS_Contact_Id_PathParameter'
      - $ref: '#/components/parameters/CHS_CcContactComment_CommentId_PathParameter'
      responses:
        '200':
          $ref: '#/components/responses/CHS_Deleted_Response'
        '400':
          $ref: '#/components/responses/CHS_BadRequest_Response'
        '403':
          $ref: '#/components/responses/CHS_Forbidden_Response'
        '404':
          $ref: '#/components/responses/CHS_NotFound_Response'
        '500':
          $ref: '#/components/responses/CHS_ServerError_Response'
    put:
      tags:
      - chat-cc-contact-comment
      summary: Update a contact comment
      description: Update the content of a contact comment
      x-eov-operation-handler: ccContactComment.controller
      x-gateway-endpoint: chatServiceV2
      operationId: updateContactComment
      x-gateway-check-permission:
        account-features:
        - CHAT_V2_ENABLED
      parameters:
      - $ref: '#/components/parameters/CHS_ApplicationId_PathParameter'
      - $ref: '#/components/parameters/CHS_Contact_Id_PathParameter'
      - $ref: '#/components/parameters/CHS_CcContactComment_CommentId_PathParameter'
      requestBody:
        $ref: '#/components/requestBodies/CHS_CcContactComment_Update_Body'
      responses:
        '200':
          $ref: '#/components/responses/CHS_CcContactComment_Response'
        '400':
          $ref: '#/components/responses/CHS_BadRequest_Response'
        '403':
          $ref: '#/components/responses/CHS_Forbidden_Response'
        '404':
          $ref: '#/components/responses/CHS_NotFound_Response'
        '500':
          $ref: '#/components/responses/CHS_ServerError_Response'
components:
  schemas:
    CHS_DateTime_Property:
      type: string
      format: date-time
      description: Date and time
      example: '2021-08-25T15:00:00Z'
    CHS_CcContactComment_Schema:
      type: object
      additionalProperties: false
      properties:
        id:
          $ref: '#/components/schemas/CHS_CcContactComment_Id_Property'
        createdAt:
          $ref: '#/components/schemas/CHS_CcContactComment_CreatedAt_Property'
        updatedAt:
          $ref: '#/components/schemas/CHS_CcContactComment_UpdatedAt_Property'
        applicationId:
          $ref: '#/components/schemas/CHS_ApplicationId_Property'
        agentId:
          $ref: '#/components/schemas/CHS_CcAgent_Id_Property'
        contactId:
          $ref: '#/components/schemas/CHS_Contact_Id_Property'
        comment:
          $ref: '#/components/schemas/CHS_CcContactComment_Comment_Property'
        agent:
          $ref: '#/components/schemas/CHS_CcAgent_Nullable_Schema'
    CHS_CcAgent_Enabled_Property:
      type: boolean
      description: 'Indicates whether the agent is enabled or disabled.

        '
      example: true
    CHS_CcContactComment_Comment_Property:
      type: object
      additionalProperties: false
      description: The comment content
      properties:
        text:
          $ref: '#/components/schemas/CHS_CcContactComment_Comment_Text_Property'
    CHS_CcAgent_Id_Property:
      allOf:
      - description: Agent ID
      - $ref: '#/components/schemas/CHS_Id_Property'
    CHS_CcAgent_ImageUrl_Property:
      type:
      - string
      - 'null'
      format: uri
      description: 'The URL of the agent''s profile image.

        '
      example: https://example.com/images/agent123.jpg
    CHS_Contact_Id_Property:
      allOf:
      - description: Contact's internal unique ID.
      - $ref: '#/components/schemas/CHS_Id_Property'
    CHS_CcContactComment_Id_Property:
      allOf:
      - description: Contact Comment ID
      - $ref: '#/components/schemas/CHS_Id_Property'
    CHS_CcAgent_UpdatedAt_Property:
      allOf:
      - description: Date and time when the agent was last updated
      - $ref: '#/components/schemas/CHS_DateTime_Property'
    CHS_CcContactComment_UpdatedAt_Property:
      allOf:
      - description: Date and time when the comment was last updated
      - $ref: '#/components/schemas/CHS_DateTime_Property'
    CHS_CcContactComment_CreatedAt_Property:
      allOf:
      - description: Date and time when the comment was created
      - $ref: '#/components/schemas/CHS_DateTime_Property'
    CHS_CcAgent_Nullable_Schema:
      type:
      - object
      - 'null'
      additionalProperties: false
      properties:
        id:
          $ref: '#/components/schemas/CHS_CcAgent_Id_Property'
        createdAt:
          $ref: '#/components/schemas/CHS_CcAgent_CreatedAt_Property'
        updatedAt:
          $ref: '#/components/schemas/CHS_CcAgent_UpdatedAt_Property'
        applicationId:
          $ref: '#/components/schemas/CHS_ApplicationId_Property'
        webUserId:
          $ref: '#/components/schemas/CHS_CcAgent_WebUserId_Property'
        name:
          $ref: '#/components/schemas/CHS_CcAgent_Name_Property'
        imageUrl:
          $ref: '#/components/schemas/CHS_CcAgent_ImageUrl_Property'
        enabled:
          $ref: '#/components/schemas/CHS_CcAgent_Enabled_Property'
        status:
          $ref: '#/components/schemas/CHS_CcAgent_Status_Property'
        connected:
          $ref: '#/components/schemas/CHS_CcAgent_Connected_Property'
    CHS_CcAgent_CreatedAt_Property:
      allOf:
      - description: Date and time when the agent was created
      - $ref: '#/components/schemas/CHS_DateTime_Property'
    CHS_Id_Property:
      type: integer
      format: int32
      minimum: 0
      description: Identifier
      example: 1234
    CHS_CcAgent_Connected_Property:
      type: boolean
      description: 'Indicates whether the agent is currently connected.

        '
      example: false
    CHS_ApplicationId_Property:
      type: integer
      format: int32
      minimum: 0
      description: Application identifier
      example: 1234
    CHS_CcAgent_Name_Property:
      type:
      - string
      - 'null'
      description: 'The name of the agent.

        '
      example: John Doe
    CHS_CcContactComment_Comment_Text_Property:
      type: string
      description: The text content of the comment
      example: Customer prefers morning calls
      minLength: 1
    CHS_CcAgent_WebUserId_Property:
      type: number
      description: 'The unique identifier of the web user associated with the agent.

        '
      example: 5678
    CHS_CcAgent_Status_Property:
      type: string
      description: 'The current status of the agent.

        '
      enum:
      - online
      - offline
  responses:
    CHS_BadRequest_Response:
      description: Bad request
      content:
        application/json:
          schema:
            type: object
            additionalProperties: true
            properties:
              statusCode:
                type: integer
                description: Status code
                example: 400
              errorCode:
                type: string
                description: Error code
                example: BAD_REQUEST
              message:
                type: string
                description: Error message
                example: Bad request.
    CHS_ServerError_Response:
      description: Internal server error
      content:
        application/json:
          schema:
            type: object
            additionalProperties: true
            properties:
              statusCode:
                type: integer
                description: Status code
                example: 500
              errorCode:
                type: string
                description: Error code
                example: INTERNAL_SERVER_ERROR
              message:
                type: string
                description: Error message
                example: Internal server error.
    CHS_CcContactComment_Response:
      description: Retrieve information about a specific contact comment
      content:
        application/json:
          schema:
            required:
            - statusCode
            - message
            - data
            type: object
            additionalProperties: false
            properties:
              statusCode:
                type: integer
                description: Status code
                example: 200
              message:
                type: string
                description: Response message, usually OK
                example: OK
              data:
                $ref: '#/components/schemas/CHS_CcContactComment_Schema'
    CHS_NotFound_Response:
      description: Not found
      content:
        application/json:
          schema:
            type: object
            additionalProperties: true
            properties:
              statusCode:
                type: integer
                description: Status code
                example: 404
              errorCode:
                type: string
                description: Error code
                example: NOT_FOUND
              message:
                type: string
                description: Error message
                example: Resource not found.
    CHS_Forbidden_Response:
      description: Forbidden
      content:
        application/json:
          schema:
            type: object
            additionalProperties: true
            properties:
              statusCode:
                type: integer
                description: Status code
                example: 403
              errorCode:
                type: string
                description: Error code
                example: FORBIDDEN
              message:
                type: string
                description: Error message
                example: Forbidden.
    CHS_Deleted_Response:
      description: Deleted
      content:
        application/json:
          schema:
            type: object
            additionalProperties: true
            properties:
              statusCode:
                type: integer
                description: Status code
                example: 200
              message:
                type: string
                description: Success message
                example: Resource deleted successfully.
    CHS_CcContactComments_Response:
      description: Retrieve a list of contact comments
      content:
        application/json:
          schema:
            required:
            - statusCode
            - message
            - data
            type: object
            additionalProperties: false
            properties:
              statusCode:
                type: integer
                description: Status code
                example: 200
              message:
                type: string
                description: Response message, usually OK
                example: OK
              data:
                type: array
                items:
                  $ref: '#/components/schemas/CHS_CcContactComment_Schema'
              count:
                type: integer
                description: Total number of comments matching the filter criteria
                example: 10
  parameters:
    CHS_ApplicationId_PathParameter:
      in: path
      name: applicationId
      required: true
      description: Application's ID
      schema:
        type: integer
        example: 123
    CHS_CcContactComment_Limit_QueryParameter:
      in: query
      name: limit
      required: false
      description: Limit the number of comments returned
      schema:
        type: integer
        example: 10
        minimum: 1
        maximum: 50
        default: 10
    CHS_Contact_Id_PathParameter:
      in: path
      name: contactId
      required: true
      description: Contact's ID
      schema:
        type: integer
        example: 789
    CHS_Page_QueryParameter:
      in: query
      name: page
      required: false
      description: Page number
      schema:
        type: integer
        example: 1
        minimum: 0
        default: 0
    CHS_CcContactComment_Count_QueryParameter:
      in: query
      name: count
      required: false
      description: 'Returns the number of comments that match the specified filter criteria.

        If set to `true`, the response will include the `count` property.

        If set to `false`, the response will only include the `data` property.

        '
      schema:
        type: boolean
        default: false
    CHS_CcContactComment_CommentId_PathParameter:
      in: path
      name: commentId
      required: true
      description: Contact comment ID
      schema:
        type: integer
        format: int64
        example: 5
  requestBodies:
    CHS_CcContactComment_Create_Body:
      required: true
      content:
        application/json:
          schema:
            type: object
            additionalProperties: false
            required:
            - text
            properties:
              text:
                $ref: '#/components/schemas/CHS_CcContactComment_Comment_Text_Property'
    CHS_CcContactComment_Update_Body:
      required: true
      content:
        application/json:
          schema:
            type: object
            additionalProperties: false
            required:
            - text
            properties:
              text:
                $ref: '#/components/schemas/CHS_CcContactComment_Comment_Text_Property'
  securitySchemes:
    Authorization:
      type: apiKey
      in: header
      name: Authorization
      description: 'Authorization for accesing endpoints , must be in one of the following format:

        - **Bearer {token}**

        - **ServerKey {key}**

        '
    MultimediaJWT:
      type: apiKey
      in: query
      name: jwt
      description: JWT token for signed URL multimedia authentication (query param)
x-tagGroups:
- name: Chat Service
  tags:
  - chat-configuration
  - chat-channel
  - chat-contact
  - chat-integration
  - chat-task
  - chat-campaign
  - chat-send
  - chat-multimedia
  - chat-slicing
  - chat-tag
  - chat-contact-list
  - chat-cc-agent
  - chat-cc-permissions-profile
  - chat-cc-weekly-schedule
  - chat-cc-special-days-schedule
  - chat-cc-conversation
  - chat-cc-agent-group
  - chat-cc-contact-comment
  - chat-cc-form
  - chat-stats
  - chat-internal
- name: Customer Service
  tags:
  - customer-service-adviser
  - customer-service-customer
  - customer-service-customer-csv
  - customer-service-customer-field
  - customer-service-customer-journey
  - customer-service-customer-journey-template
  - customer-service-customer-journey-control
  - customer-service-customer-send
  - customer-service-stats
  - customer-service-webhook-template
  - customer-service-segment
  - customer-service-audience
  - customer-service-application
  - customer-service-journeywaitqueue
  - customer-service-task
  - customer-service-cdpeventtype
  - customer-service-cdpeventtypetemplate
  - customer-service-internal
- name: Email Service
  tags:
  - es-configuration
  - es-configurationDomain
  - es-configurationDomainEmail
  - es-footer
  - es-audience
  - es-contact
  - es-category
  - es-campaign
  - es-campaign-block
  - es-campaign block-column
  - es-campaign-multimedia
  - es-shipment
  - es-attachment
  - es-statistics
  - es-webhook
  - es-tasks
- name: InApp Service
  tags:
  - inapp-configuration
  - inapp-campaign
  - inapp-schema
  - inapp-topic
  - inapp-multimedia
  - inapp-form
  - inapp-stats
  - inapp-audience
  - inapp-task
- name: SMS Service
  tags:
  - sms-campaign
  - sms-configuration
  - sms-contact
  - sms-send
  - sms-stats
  - sms-topic
  - sms-cost
  - sms-webhook
  - sms-private
- name: Wallet Service
  tags:
  - wallet-project
  - wallet-images
  - wallet-tasks
  - wallet-notifications
  - wallet-template
  - wallet-loyalty-pass
  - wallet-loyalty-template
  - wallet-offer-pass
  - wallet-offer-template
  - wallet-generic-pass
  - wallet-generic-template
- name: Stats Service
  tags:
  - stats-service-chat
  - stats-service-cs
  - stats-service-report
  - stats-service-wallet
  - stats-service-meta
- name: ChatGen service
  tags:
  - icc-chatgen-gateway-agent
  - icc-chatgen-gateway-api-tool
  - icc-chatgen-gateway-configured-custom-tool
  - icc-chatgen-gateway-conversation
  - icc-chatgen-gateway-custom-tool
  - icc-chatgen-gateway-document
  - icc-chatgen-gateway-file
  - icc-chatgen-gateway-instance-config
  - icc-chatgen-gateway-router-agent-tool
  - icc-chatgen-gateway-router-agent
- name: AI Assitant service
  tags:
  - ai-generator-campaign
- name: Meta Service
  tags:
  - meta-cloudapi
  - meta-configuration
  - meta-webhook
  - meta-business
  - meta-templates
  - meta-upload
- name: Push Live Service
  tags:
  - push-live-configuration
  - push-live-ios-class
  - push-live-activity
  - push-live-send
- name: Pathbot
  tags:
  - pathbot-agents
  - pathbot-applications
  - pathbot-documents
  - pathbot-flows
  - pathbot-tools
  - pathbot-nodes
  - pathbot-ingestion-sources
  - pathbot-evaluation
  - pathbot-skills
- name: Link Service
  tags:
  - link-short-domain
x-provenance:
  method: searched
  source: https://documentation.indigitall.com/reference
  harvested: '2026-10-21'
  tool: harvest-readme-openapi.py
  note: Assembled verbatim from the OpenAPI definition ReadMe embeds in each operation page of the provider's developer portal; paths and components merged by API title, nothing authored.
  assembled_from:
  - https://documentation.indigitall.com/reference/addagentstogroup.md
  - https://documentation.indigitall.com/reference/addcontactstolistcsv.md
  - https://documentation.indigitall.com/reference/addcontactstolistjson.md
  - https://documentation.indigitall.com/reference/addjourneywaitqueue.md
  - https://documentation.indigitall.com/reference/addjourneywaitqueuecsv.md
  - https://documentation.indigitall.com/reference/addskilltoagent.md
  - https://documentation.indigitall.com/reference/agentauthenticate.md
  - https://documentation.indigitall.com/reference/assigncontactstotag.md
  - https://documentation.indigitall.com/reference/assigntagstocontact.md
  - https://documentation.indigitall.com/reference/cancelemailtask.md
  - https://documentation.indigitall.com/reference/cancelsending.md
  - https://documentation.indigitall.com/reference/check-1.md
  - https://documentation.indigitall.com/reference/clearmemory.md
  - https://documentation.indigitall.com/reference/clone.md
  - https://documentation.indigitall.com/reference/clonecampaign.md
  - https://documentation.indigitall.com/reference/cloudapideletemedia.md
  - https://documentation.indigitall.com/reference/cloudapigetmedia.md
  - https://documentation.indigitall.com/reference/cloudapionboarding.md
  - https://documentation.indigitall.com/reference/cloudapisendmarketingmessages.md
  - https://documentation.indigitall.com/reference/cloudapisendmessages.md
  - https://documentation.indigitall.com/reference/cloudapiuploadmedia.md
  - https://documentation.indigitall.com/reference/cloudapiwabusinessattachments.md
  - https://documentation.indigitall.com/reference/createagent.md
  - https://documentation.indigitall.com/reference/createagentgroup-1.md
  - https://documentation.indigitall.com/reference/createapplication.md
  - https://documentation.indigitall.com/reference/createbulkcsv.md
  - https://documentation.indigitall.com/reference/createcampaign.md
  - https://documentation.indigitall.com/reference/createccagent.md
  - https://documentation.indigitall.com/reference/createchannel.md
  - https://documentation.indigitall.com/reference/createchanneltemplate.md
  - https://documentation.indigitall.com/reference/createconfiguration.md
  - https://documentation.indigitall.com/reference/createcontactcomment.md
  - https://documentation.indigitall.com/reference/createcontactlist.md
  - https://documentation.indigitall.com/reference/createcontacts.md
  - https://documentation.indigitall.com/reference/createcontactscsv.md
  - https://documentation.indigitall.com/reference/createevaluation.md
  - https://documentation.indigitall.com/reference/createfiledocument.md
  - https://documentation.indigitall.com/reference/createfilesdocument.md
  - https://documentation.indigitall.com/reference/createflow.md
  - https://documentation.indigitall.com/reference/createform-1.md
  - https://documentation.indigitall.com/reference/createformquestion-1.md
  - https://documentation.indigitall.com/reference/createformquestionoption-1.md
  - https://documentation.indigitall.com/reference/createingestionsource.md
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  - https://documentation.indigitall.com/reference/createreportconfig.md
  - https://documentation.indigitall.com/reference/createskill.md
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  - https://documentation.indigitall.com/reference/createtool.md
  - https://documentation.indigitall.com/reference/createtoolforagentnode.md
  - https://documentation.indigitall.com/reference/createurldocument.md
  - https://documentation.indigitall.com/reference/createweeklyschedule.md
  - https://documentation.indigitall.com/reference/cscheckjourney.md
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  - https://documentation.indigitall.com/reference/csexportaudiencelistcsv.md
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  - https://documentation.indigitall.com/reference/csgetallsegments.md
  - https://documentation.indigitall.com/reference/csgetalltasks.md
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  - https://documentation.indigitall.com/reference/csgetapplicationaudience.md
  - https://documentation.indigitall.com/reference/csgetapplicationaudiences.md
  - https://documentation.indigitall.com/reference/csgetaudiencelist.md
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  - https://documentation.indigitall.com/reference/csgetjourneystats.md
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  - https://documentation.indigitall.com/reference/cssendall.md
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  - https://documentation.indigitall.com/reference/deletecontactcomment.md
  - https://documentation.indigitall.com/reference/deletecontactlistbyid.md
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  - https://documentation.indigitall.com/reference/deleteflow.md
  - https://documentation.indigitall.com/reference/deleteform-1.md
  - https://documentation.indigitall.com/reference/deleteformquestion-1.md
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  - https://documentation.indigitall.com/reference/deletepermissionsprofile.md
  - https://documentation.indigitall.com/reference/deleteshortdomain.md
  - https://documentation.indigitall.com/reference/deleteskill.md
  - https://documentation.indigitall.com/reference/deletespecialdaysschedule.md
  - https://documentation.indigitall.com/reference/deletetag.md


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# Full source: https://artifacts.apis.io/indigitall/openapi/indigitall-chat-cc-contact-comment-api-openapi.yml