ilert

ilert Support Hours API

The Support Hours API from ilert — 2 operation(s) for support hours.

GitHub OpenAPI

Operations 5

GET /support-hours List support hours #
POST /support-hours Create a new support hour #
GET /support-hours/{id} Get the support hour with specified id #
PUT /support-hours/{id} Update an existing support hour #
DELETE /support-hours/{id} Delete the specified support hour #

Documentation

📖
Documentation
https://docs.ilert.com/developer-docs/rest-api/api-reference
📖
Authentication
https://docs.ilert.com/developer-docs/rest-api/api-reference/introduction/authentication
📖
RateLimits
https://docs.ilert.com/developer-docs/rest-api/alertsource-throttle

Specifications

⚙
OpenAPI
https://raw.githubusercontent.com/api-evangelist/ilert/refs/heads/main/openapi/ilert-support-hours-api-openapi.yml

Schemas & Data

📊
JSONSchema
https://raw.githubusercontent.com/api-evangelist/ilert/refs/heads/main/json-schema/

Other Resources

🔗
APIVersionHistory
https://docs.ilert.com/developer-docs/api-version-history
🔗
APISamples
https://docs.ilert.com/developer-docs/api-samples
🔗
GoSDK
https://github.com/iLert/ilert-go
🔗
JavaScriptSDK
https://github.com/iLert/ilert-js
🔗
RustSDK
https://github.com/iLert/ilert-rust
🔗
TerraformProvider
https://github.com/iLert/terraform-provider-ilert
🔗
Examples
https://raw.githubusercontent.com/api-evangelist/ilert/refs/heads/main/examples/
🔗
Vocabulary
https://raw.githubusercontent.com/api-evangelist/ilert/refs/heads/main/vocabulary/ilert-vocabulary.yml
🔗
JSONLDContext
https://raw.githubusercontent.com/api-evangelist/ilert/refs/heads/main/json-ld/ilert-context.jsonld

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OpenAPI Specification

ilert-support-hours-api-openapi.yml Raw ↑ 
openapi: 3.2.0
info:
  title: ilert REST Support Hours API
  description: '# Introduction

    The ilert API is a RESTful API and provides programmatic access to entities in ilert and lets you easily integrate ilert with 3rd party tools.'
  version: v2.2026.5-r.3
  x-logo:
    url: ./ilert-logo-spaced.png
    backgroundColor: '#fafafa'
    altText: ilert documentation logo
servers:
- url: /api
security:
- apiKey: []
tags:
- name: Support Hours
paths:
  /support-hours:
    get:
      tags:
      - Support Hours
      summary: List support hours
      description: Returns a shallow list of support hours without exception details. Use the single resource endpoint to retrieve the complete support hour including all exceptions.
      parameters:
      - name: start-index
        in: query
        description: an integer specifying the starting point (beginning with 0) when paging through a list of entities
        schema:
          type: integer
          format: int32
          default: 0
      - name: max-results
        in: query
        description: the maximum number of results when paging through a list of support hours.
        schema:
          maximum: 50
          type: integer
          format: int32
          default: 50
      responses:
        '200':
          description: list of support hours
          content:
            application/json:
              schema:
                type: array
                items:
                  $ref: '#/components/schemas/SupportHourListItem'
      operationId: getSupportHours
      x-operation-id-source: derived
    post:
      tags:
      - Support Hours
      summary: Create a new support hour
      requestBody:
        description: the support hour
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/SupportHour'
        required: true
      responses:
        '201':
          description: the response
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/SupportHour'
      x-codegen-request-body-name: support-hour
      operationId: postSupportHours
      x-operation-id-source: derived
  /support-hours/{id}:
    get:
      tags:
      - Support Hours
      summary: Get the support hour with specified id
      parameters:
      - name: id
        in: path
        description: entity ID
        required: true
        schema:
          type: number
      responses:
        '200':
          description: the support hour object
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/SupportHour'
      operationId: getSupportHoursById
      x-operation-id-source: derived
    put:
      tags:
      - Support Hours
      summary: Update an existing support hour
      parameters:
      - name: id
        in: path
        description: entity ID
        required: true
        schema:
          type: number
      requestBody:
        description: the support hour
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/SupportHour'
        required: true
      responses:
        '200':
          description: the updated support hour object
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/SupportHour'
      x-codegen-request-body-name: support-hour
      operationId: putSupportHoursById
      x-operation-id-source: derived
    delete:
      tags:
      - Support Hours
      summary: Delete the specified support hour
      parameters:
      - name: id
        in: path
        description: entity ID
        required: true
        schema:
          type: number
      responses:
        '204':
          description: if deletion was successful
          content: {}
      operationId: deleteSupportHoursById
      x-operation-id-source: derived
components:
  schemas:
    SupportDay:
      required:
      - end
      - start
      type: object
      properties:
        start:
          type: string
          format: time
        end:
          type: string
          format: time
    SupportHourListItem:
      type: object
      properties:
        id:
          type: integer
          format: int64
        name:
          type: string
        teams:
          type: array
          items:
            $ref: '#/components/schemas/TeamRel'
        timezone:
          $ref: '#/components/schemas/TimeZone'
        supportDays:
          type: object
          properties:
            MONDAY:
              $ref: '#/components/schemas/SupportDay'
            TUESDAY:
              $ref: '#/components/schemas/SupportDay'
            WEDNESDAY:
              $ref: '#/components/schemas/SupportDay'
            THURSDAY:
              $ref: '#/components/schemas/SupportDay'
            FRIDAY:
              $ref: '#/components/schemas/SupportDay'
            SATURDAY:
              $ref: '#/components/schemas/SupportDay'
            SUNDAY:
              $ref: '#/components/schemas/SupportDay'
    TimeZone:
      type: string
      enum:
      - Europe/Berlin
      - America/New_York
      - America/Los_Angeles
      - Asia/Istanbul
    SupportHourException:
      type: object
      required:
      - name
      - start
      - end
      - supportStatus
      properties:
        name:
          type: string
        start:
          type: string
          format: date
        end:
          type: string
          format: date
        supportStatus:
          type: string
          enum:
          - DURING
          - OUTSIDE
    TeamRel:
      type: object
      properties:
        id:
          type: integer
          format: int64
        name:
          type: string
    SupportHour:
      required:
      - name
      - supportDays
      - timezone
      type: object
      properties:
        id:
          type: integer
          format: int64
        name:
          type: string
        teams:
          type: array
          items:
            $ref: '#/components/schemas/TeamRel'
        timezone:
          $ref: '#/components/schemas/TimeZone'
        supportDays:
          type: object
          properties:
            MONDAY:
              $ref: '#/components/schemas/SupportDay'
            TUESDAY:
              $ref: '#/components/schemas/SupportDay'
            WEDNESDAY:
              $ref: '#/components/schemas/SupportDay'
            THURSDAY:
              $ref: '#/components/schemas/SupportDay'
            FRIDAY:
              $ref: '#/components/schemas/SupportDay'
            SATURDAY:
              $ref: '#/components/schemas/SupportDay'
            SUNDAY:
              $ref: '#/components/schemas/SupportDay'
        exceptions:
          type: array
          items:
            $ref: '#/components/schemas/SupportHourException'
  securitySchemes:
    apiKey:
      type: apiKey
      description: The Bearer API key of your user <a href='/api-docs/#section/Authentication'>more info</a>.
      name: Authorization
      in: header
x-original-swagger-version: '2.0'