ilert Call Flows API

openapi: 3.0.1
info:
  title: ilert REST Alert Actions Call Flows API
  description: "# Introduction\nThe ilert API is a [RESTful](https://en.wikipedia.org/wiki/Representational_state_transfer) API and provides programmatic access to entities in ilert and lets you easily integrate ilert with 3rd party tools. If you are looking to develop an inbound integration (e.g. for a monitoring tool), please use our [Events API](#tag/events). \n\nThe API supports the JSON content type for requests and responses. The response content type is requested via the HTTP Accept header (`application/json`). All resources are accessible via https and are located at `api.ilert.com/api`. \n\n You may download ilert's latest [OpenAPI.json {...} here](https://api.ilert.com/api-docs/openapi.json).\n\n If you are looking for a classic Swagger-UI view you may also open [this link](https://api.ilert.com/api-docs/swagger-ui). \n\n ## Authentication\nThe REST API accepts bearer API tokens. Each user may create API keys using the ilert web application. Note: Make sure to send the `Bearer ` prefix e.g. `Bearer APIKEY` when sending api key requests. By default, access to all resources (using any method) requires the client to be authenticated.\n\n ## Team Context\n When using API tokens, the currently selected team context of the user will not be taken into account, i.e. list results will always return all entities to which the user has a view permission. When using basic auth credentials the currently selected team context of the user will be used to filter resource results. The context may be overwritten for API key calls using the `team-context` HTTP header. Specifying `0` for ALL teams, `-1` for MY teams or a specific team id e.g. `team-context=901` to fetch results for a certain team.  \n\n ## Errors\nilert uses HTTP response codes to indicate success or failure of an API request. Codes in the 2xx range indicate success, codes in the 4xx range indicate a client error (e.g. a missing required parameter) and codes in the 5xx range indicate an error with ilert's servers. In case of an error, the response body contains the following information:\n\n Attribute     | Description \n ------------- | ------------- \n status  | the corresponsing HTTP status code  \n message  | a human readable description of the error \n code  | error code, used to identify error type  \n\n ## API Versioning\nChanges to our API are always backwards-compatible. To get more information about our API versioning and historical changes, please <a href='https://docs.ilert.com/rest-api/api-version-history' target='_blank'>take a look here</a>."
  version: v2.2026.5-r.3
  x-logo:
    url: ./ilert-logo-spaced.png
    backgroundColor: '#fafafa'
    altText: ilert documentation logo
servers:
- url: /api
security:
- apiKey: []
tags:
- name: Call Flows
paths:
  /call-flows:
    get:
      tags:
      - Call Flows
      summary: List existing call flows.
      description: Returns a shallow list of call flows without the full node tree. Use the single resource endpoint to retrieve the complete call flow including all nodes and branches.
      parameters:
      - name: start-index
        in: query
        description: an integer specifying the starting point (beginning with 0) when paging through a list of entities
        schema:
          type: integer
          format: int32
          default: 0
      - name: max-results
        in: query
        description: the maximum number of results when paging through a list of entities.
        schema:
          maximum: 100
          type: integer
          format: int32
          default: 50
      responses:
        '200':
          description: The call flows
          content:
            application/json:
              schema:
                type: array
                items:
                  $ref: '#/components/schemas/CallFlowListItem'
    post:
      tags:
      - Call Flows
      summary: Create a new call flow.
      requestBody:
        description: the call flow
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/CallFlow'
        required: true
      responses:
        '201':
          description: The newly created call flow
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/CallFlow'
      x-codegen-request-body-name: callFlow
  /call-flows/{id}:
    get:
      tags:
      - Call Flows
      summary: Get a specific call flow.
      parameters:
      - name: id
        in: path
        description: entity ID
        required: true
        schema:
          type: number
      responses:
        '200':
          description: The requested call flow
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/CallFlow'
    put:
      tags:
      - Call Flows
      summary: Update a specific call flow.
      parameters:
      - name: id
        in: path
        description: entity ID
        required: true
        schema:
          type: number
      requestBody:
        description: the call flow
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/CallFlow'
        required: true
      responses:
        '200':
          description: The updated call flow
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/CallFlow'
      x-codegen-request-body-name: callFlow
    delete:
      tags:
      - Call Flows
      summary: Delete a specific call flow.
      parameters:
      - name: id
        in: path
        description: entity ID
        required: true
        schema:
          type: number
      responses:
        '204':
          description: Empty body delete response
          content: {}
components:
  schemas:
    CallFlowNodeMetadataSupportHours:
      type: object
      required:
      - supportHoursId
      properties:
        supportHoursId:
          type: integer
          format: int64
    CallFlowListItem:
      type: object
      properties:
        id:
          type: integer
          format: int64
        name:
          type: string
        assignedNumber:
          $ref: '#/components/schemas/CallFlowNumber'
        teams:
          type: array
          items:
            $ref: '#/components/schemas/TeamRel'
    CallFlowNodeMetadataBlockNumbers:
      type: object
      required:
      - blacklist
      properties:
        blacklist:
          type: array
          items:
            type: string
    CallFlowNodeMetadata:
      oneOf:
      - $ref: '#/components/schemas/CallFlowNodeMetadataAudioMessage'
      - $ref: '#/components/schemas/CallFlowNodeMetadataIvrMenu'
      - $ref: '#/components/schemas/CallFlowNodeMetadataVoicemail'
      - $ref: '#/components/schemas/CallFlowNodeMetadataPinCode'
      - $ref: '#/components/schemas/CallFlowNodeMetadataSupportHours'
      - $ref: '#/components/schemas/CallFlowNodeMetadataRouteCall'
      - $ref: '#/components/schemas/CallFlowNodeMetadataCreateAlert'
      - $ref: '#/components/schemas/CallFlowNodeMetadataBlockNumbers'
      - $ref: '#/components/schemas/CallFlowNodeMetadataAgentic'
    CallFlowNodeMetadataVoicemail:
      type: object
      properties:
        textMessage:
          type: string
        customAudioUrl:
          type: string
        language:
          type: string
          enum:
          - en
          - de
          - fr
          - es
          - nl
          - ru
          - it
        aiVoiceModel:
          type: string
          enum:
          - emma
          - liam
          - isabelle
          - gordon
          - ivy
          - ellen
        disableTranscription:
          type: boolean
    CallFlowNodeMetadataIvrMenu:
      type: object
      required:
      - enabledOptions
      properties:
        textMessage:
          type: string
        customAudioUrl:
          type: string
        enabledOptions:
          type: array
          items:
            type: string
        aiVoiceModel:
          type: string
          enum:
          - emma
          - liam
          - isabelle
          - gordon
          - ivy
          - ellen
        language:
          type: string
          enum:
          - en
          - de
          - fr
          - es
          - nl
          - ru
          - it
        retries:
          type: integer
          format: int64
    CallFlow:
      type: object
      required:
      - name
      - language
      - root
      properties:
        id:
          type: integer
          format: int64
        name:
          type: string
        language:
          type: string
          enum:
          - de
          - en
        assignedNumber:
          $ref: '#/components/schemas/CallFlowNumber'
        teams:
          type: array
          items:
            $ref: '#/components/schemas/TeamRel'
        root:
          $ref: '#/components/schemas/CallFlowNode'
    CallFlowNodeMetadataIntent:
      type: object
      properties:
        type:
          type: string
          enum:
          - INCIDENT
          - SYSTEM_OUTAGE
          - SECURITY_BREACH
          - TECHNICAL_SUPPORT
          - INQUIRY
        label:
          type: string
        description:
          type: string
        examples:
          type: array
          items:
            type: string
    CallFlowNodeMetadataEnrichmentSource:
      type: object
      required:
      - id
      - type
      properties:
        id:
          type: integer
          format: int64
        type:
          type: string
          enum:
          - STATUS_PAGE
          - SERVICE
    CallFlowNodeMetadataPinCode:
      type: object
      required:
      - codes
      properties:
        textMessage:
          type: string
        customAudioUrl:
          type: string
        codes:
          type: array
          items:
            $ref: '#/components/schemas/CallFlowNodeMetadataCode'
        language:
          type: string
          enum:
          - en
          - de
          - fr
          - es
          - nl
          - ru
          - it
        retries:
          type: integer
          format: int64
        aiVoiceModel:
          type: string
          enum:
          - emma
          - liam
          - isabelle
          - gordon
          - ivy
          - ellen
    CallFlowNodeMetadataAgentic:
      type: object
      required:
      - textMessage
      - intents
      properties:
        textMessage:
          type: string
        customAudioUrl:
          type: string
        language:
          type: string
          enum:
          - en
          - de
          - fr
          - es
          - nl
          - ru
          - it
        aiVoiceModel:
          type: string
          enum:
          - emma
          - liam
          - isabelle
          - gordon
          - ivy
          - ellen
        intents:
          type: array
          items:
            $ref: '#/components/schemas/CallFlowNodeMetadataIntent'
        gathers:
          type: array
          items:
            $ref: '#/components/schemas/CallFlowNodeMetadataGather'
        enrichment:
          $ref: '#/components/schemas/CallFlowNodeMetadataEnrichment'
    CallFlowBranch:
      type: object
      required:
      - branchType
      properties:
        id:
          type: integer
          format: int64
        branchType:
          type: string
          enum:
          - BRANCH
          - CATCH_ALL
          - ANSWERED
        condition:
          type: string
        target:
          $ref: '#/components/schemas/CallFlowNode'
    CallFlowNodeMetadataRouteCall:
      type: object
      required:
      - targets
      properties:
        holdAudioUrl:
          type: string
        targets:
          type: array
          items:
            $ref: '#/components/schemas/CallFlowNodeMetadataCallTarget'
        callStyle:
          type: string
          enum:
          - ORDERED
          - RANDOM
          - PARALLEL
        retries:
          type: integer
          format: int64
        callTimeoutSec:
          type: integer
          format: int64
    CallFlowNodeMetadataAudioMessage:
      type: object
      properties:
        textMessage:
          type: string
        customAudioUrl:
          type: string
        language:
          type: string
          enum:
          - en
          - de
          - fr
          - es
          - nl
          - ru
          - it
        aiVoiceModel:
          type: string
          enum:
          - emma
          - liam
          - isabelle
          - gordon
          - ivy
          - ellen
    PhoneNumber:
      type: object
      properties:
        regionCode:
          type: string
        number:
          type: string
    CallFlowNumber:
      type: object
      properties:
        id:
          type: integer
          format: int64
        name:
          type: string
        phoneNumber:
          $ref: '#/components/schemas/PhoneNumber'
    CallFlowNodeMetadataCode:
      type: object
      required:
      - label
      properties:
        code:
          type: integer
          format: int64
        label:
          type: string
    CallFlowNode:
      type: object
      required:
      - nodeType
      properties:
        id:
          type: integer
          format: int64
        name:
          type: string
        nodeType:
          type: string
          enum:
          - ROOT
          - IVR_MENU
          - AUDIO_MESSAGE
          - SUPPORT_HOURS
          - ROUTE_CALL
          - PARALLEL_ROUTE_CALL
          - VOICEMAIL
          - PIN_CODE
          - CREATE_ALERT
          - BLOCK_NUMBERS
          - AGENTIC
        metadata:
          $ref: '#/components/schemas/CallFlowNodeMetadata'
        branches:
          type: array
          items:
            $ref: '#/components/schemas/CallFlowBranch'
    CallFlowNodeMetadataCallTarget:
      type: object
      required:
      - target
      - type
      properties:
        target:
          type: string
        type:
          type: string
          enum:
          - USER
          - ON_CALL_SCHEDULE
          - NUMBER
    TeamRel:
      type: object
      properties:
        id:
          type: integer
          format: int64
        name:
          type: string
    CallFlowNodeMetadataGather:
      type: object
      properties:
        type:
          type: string
          enum:
          - CALLER_NAME
          - CONTACT_NUMBER
          - EMAIL
          - INCIDENT
          - AFFECTED_SERVICES
        label:
          type: string
        varType:
          type: string
          enum:
          - NUMBER
          - DATE
          - BOOLEAN
          - STRING
        required:
          type: boolean
        question:
          type: string
    CallFlowNodeMetadataEnrichment:
      type: object
      properties:
        enabled:
          type: boolean
        informationTypes:
          type: array
          items:
            type: string
            enum:
            - INCIDENT
            - MAINTENANCE
            - SERVICE_STATUS
        sources:
          type: array
          items:
            $ref: '#/components/schemas/CallFlowNodeMetadataEnrichmentSource'
    CallFlowNodeMetadataCreateAlert:
      type: object
      required:
      - alertSourceId
      properties:
        alertSourceId:
          type: integer
          format: int64
        acceptAlertOnAnswer:
          type: boolean
  securitySchemes:
    apiKey:
      type: apiKey
      description: The Bearer API key of your user <a href='/api-docs/#section/Authentication'>more info</a>.
      name: Authorization
      in: header
x-original-swagger-version: '2.0'