HighLevel Faqs API

Documentation for Knowledge Base API

Business capability
Self-Service Management BC-430.40

Operations 4

GET /knowledge-bases/faqs Get all FAQs by knowledge base with pagination support #
POST /knowledge-bases/faqs Create a new FAQ inside knowledge base #
PUT /knowledge-bases/faqs/{id} Update an existing knowledge base FAQ #
DELETE /knowledge-bases/faqs/{id} Delete an existing knowledge base FAQ #

Specifications

Schemas & Data

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OpenAPI Specification

highlevel-faqs-api-openapi.yml Raw ↑
openapi: 3.2.0
info:
  title: Knowledge Base Faqs API
  description: Documentation for Knowledge Base API
  version: '1.0'
  contact: {}
servers:
- url: https://services.leadconnectorhq.com
tags:
- name: FAQs
  description: Documentation for Knowledge Base API
paths:
  /knowledge-bases/faqs:
    get:
      operationId: list
      summary: Get all FAQs by knowledge base with pagination support
      description: Retrieves FAQs for a knowledge base. Supports pagination using limit and lastFaqId parameters.
      parameters:
      - name: Authorization
        in: header
        description: Access Token
        required: true
        schema:
          type: string
          example: Bearer 9c48df2694a849b6089f9d0d3513efe
      - name: Version
        in: header
        description: API Version
        required: true
        schema:
          type: string
          enum:
          - '2021-04-15'
      - name: knowledgeBaseId
        required: true
        in: query
        description: knowledge base ID as string
        schema:
          example: 710KoEzy793Fxubft0bc
          type: string
      - name: locationId
        required: true
        in: query
        description: location ID as string
        schema:
          example: qDZpF8GH3qvgJTmKCoL
          type: string
      - name: limit
        required: false
        in: query
        description: Limit the number of FAQs returned
        schema:
          default: 10
          example: 10
          type: number
      - name: lastFaqId
        required: false
        in: query
        description: Last FAQ ID for pagination (cursor-based)
        schema:
          example: 3rzeElC1FOVY91veVBkp
          type: string
      responses:
        '200':
          description: FAQs retrieved successfully
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ListFaqsResponseDTO'
        '400':
          description: Bad Request
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/BadRequestDTO'
        '401':
          description: Unauthorized
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/UnauthorizedDTO'
        '422':
          description: Unprocessable Entity
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/UnprocessableDTO'
        '500':
          description: Internal Server Error
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/InternalServerErrorDTO'
      tags:
      - FAQs
      security:
      - Location-Access: []
    post:
      operationId: create
      summary: Create a new FAQ inside knowledge base
      parameters:
      - name: Authorization
        in: header
        description: Access Token
        required: true
        schema:
          type: string
          example: Bearer 9c48df2694a849b6089f9d0d3513efe
      - name: Version
        in: header
        description: API Version
        required: true
        schema:
          type: string
          enum:
          - '2021-04-15'
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/AddFaqDTO'
      responses:
        '201':
          description: FAQ created successfully
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/CreateFaqResponseDTO'
        '400':
          description: Bad Request
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/BadRequestDTO'
        '401':
          description: Unauthorized
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/UnauthorizedDTO'
        '422':
          description: Unprocessable Entity
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/UnprocessableDTO'
        '500':
          description: Internal Server Error
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/InternalServerErrorDTO'
      tags:
      - FAQs
      security:
      - Location-Access: []
  /knowledge-bases/faqs/{id}:
    put:
      operationId: update
      summary: Update an existing knowledge base FAQ
      parameters:
      - name: Authorization
        in: header
        description: Access Token
        required: true
        schema:
          type: string
          example: Bearer 9c48df2694a849b6089f9d0d3513efe
      - name: Version
        in: header
        description: API Version
        required: true
        schema:
          type: string
          enum:
          - '2021-04-15'
      - name: id
        required: true
        in: path
        description: faq ID as string
        schema:
          example: 710KoEzy793Fxubft0bc
          type: string
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/UpdateFaqBodyDTO'
      responses:
        '200':
          description: FAQ updated successfully
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/UpdateFaqResponseDTO'
        '400':
          description: Bad Request
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/BadRequestDTO'
        '401':
          description: Unauthorized
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/UnauthorizedDTO'
        '422':
          description: Unprocessable Entity
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/UnprocessableDTO'
        '500':
          description: Internal Server Error
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/InternalServerErrorDTO'
      tags:
      - FAQs
      security:
      - Location-Access: []
    delete:
      operationId: delete
      summary: Delete an existing knowledge base FAQ
      parameters:
      - name: Authorization
        in: header
        description: Access Token
        required: true
        schema:
          type: string
          example: Bearer 9c48df2694a849b6089f9d0d3513efe
      - name: Version
        in: header
        description: API Version
        required: true
        schema:
          type: string
          enum:
          - '2021-04-15'
      - name: id
        required: true
        in: path
        description: faq ID as string
        schema:
          example: 710KoEzy793Fxubft0bc
          type: string
      responses:
        '200':
          description: FAQ deleted successfully
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/DeleteFaqResponseDTO'
        '400':
          description: Bad Request
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/BadRequestDTO'
        '401':
          description: Unauthorized
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/UnauthorizedDTO'
        '422':
          description: Unprocessable Entity
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/UnprocessableDTO'
        '500':
          description: Internal Server Error
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/InternalServerErrorDTO'
      tags:
      - FAQs
      security:
      - Location-Access: []
components:
  schemas:
    FaqResponseDTO:
      type: object
      properties:
        id:
          type: string
          description: FAQ ID as string
          example: 3rzeElC1FOVY91veVBkp
        question:
          type: string
          description: FAQ question
          example: What is 1+2?
        questionLowerCase:
          type: string
          description: FAQ question in lowercase
          example: what is 1+2?
        answer:
          type: string
          description: FAQ answer
          example: '3'
        knowledgeBaseId:
          type: string
          description: Knowledge base ID
          example: I1rITlYLJofFosIqC4Np
        locationId:
          type: string
          description: Location ID
          example: qIyivCmsuEOSnyoFYEej
        trainedUrlId:
          type: string
          description: Trained URL ID
          example: 688e6b6d8a1887e6d94d1475
        deleted:
          type: boolean
          description: Whether the FAQ is deleted
          example: false
        createdAt:
          type: string
          description: Date when FAQ was created
          example: '2025-08-02T19:47:57.243Z'
        updatedAt:
          type: string
          description: Date when FAQ was last updated
          example: '2025-08-02T19:47:57.243Z'
      required:
      - id
      - question
      - questionLowerCase
      - answer
      - knowledgeBaseId
      - locationId
      - trainedUrlId
      - deleted
      - createdAt
      - updatedAt
    ListFaqsResponseDTO:
      type: object
      properties:
        count:
          type: number
          description: Total count of all FAQs in the knowledge base
          example: 150
        faqs:
          description: Array of FAQ objects
          type: array
          items:
            $ref: '#/components/schemas/FaqResponseDTO'
        lastFaqId:
          type: string
          description: Last FAQ ID for pagination (use as lastFaqId in next request)
          example: 3rzeElC1FOVY91veVBkp
        hasMore:
          type: boolean
          description: Whether there are more FAQs available
          example: true
      required:
      - count
      - faqs
    DeleteFaqResponseDTO:
      type: object
      properties:
        success:
          type: boolean
          description: Success status of the delete operation
          example: true
      required:
      - success
    CreateFaqResponseDTO:
      type: object
      properties:
        success:
          type: boolean
          description: Success status of the operation
          example: true
        faq:
          description: Created FAQ details
          allOf:
          - $ref: '#/components/schemas/FaqResponseDTO'
      required:
      - success
      - faq
    UnauthorizedDTO:
      type: object
      properties:
        statusCode:
          type: number
          example: 401
        message:
          type: string
          example: 'Invalid token: access token is invalid'
        error:
          type: string
          example: Unauthorized
    UnprocessableDTO:
      type: object
      properties:
        statusCode:
          type: number
          example: 422
        message:
          example:
          - Unprocessable Entity
          type: array
          items:
            type: string
        error:
          type: string
          example: Unprocessable Entity
    UpdateFaqBodyDTO:
      type: object
      properties:
        question:
          type: string
          description: faq question as a string
          example: What is the capital of France?
        answer:
          type: string
          description: faq answer as a string
          example: The capital of France is Paris.
      required:
      - question
      - answer
    AddFaqDTO:
      type: object
      properties:
        locationId:
          type: string
          description: location ID as string
          example: HqDZpF8GH3qvgJTmKCoL
        question:
          type: string
          description: faq question as a string
          example: What is the capital of France?
        answer:
          type: string
          description: faq answer as a string
          example: The capital of France is Paris.
        knowledgeBaseId:
          type: string
          description: knowledge base ID as string
          example: 710KoEzy793Fxubft0bc
      required:
      - locationId
      - question
      - answer
      - knowledgeBaseId
    InternalServerErrorDTO:
      type: object
      properties:
        statusCode:
          type: number
          example: 500
        message:
          type: string
          example: Internal Server Error
    BadRequestDTO:
      type: object
      properties:
        statusCode:
          type: number
          example: 400
        message:
          type: string
          example: Bad Request
    UpdateFaqResponseDTO:
      type: object
      properties:
        success:
          type: boolean
          description: Success status of the update operation
          example: true
      required:
      - success
  securitySchemes:
    bearer:
      scheme: bearer
      bearerFormat: JWT
      name: Authorization
      in: header
      description: Use the Access Token generated with user type as Sub-Account (OR) Private Integration Token of Sub-Account.
      type: http
    Location-Access:
      scheme: bearer
      bearerFormat: JWT
      name: Authorization
      in: header
      description: Use the Access Token generated with user type as Sub-Account (OR) Private Integration Token of Sub-Account.
      type: http
    Agency-Access:
      scheme: bearer
      bearerFormat: JWT
      name: Authorization
      in: header
      description: Use the Access Token generated with user type as Agency (OR) Private Integration Token of Agency.
      type: http
x-tagGroups:
  name: Knowledge Base
  tags:
  - Knowledge Base
  - Faqs
  - Web Crawler