Hellou AI Conversation Assignment API

openapi: 3.2.0
info:
  title: HellouOne Conversation Assignment API
  version: 1.0.0
  description: 'The HellouOne REST API: everything the dashboard does, available to your

    own systems — CRMs, bots, BI tools and back-office automation.'
  termsOfService: https://hellou.ai/en/legal/terms/
  contact:
    name: HellouOne support
    email: support@hellou.ai
servers:
- url: https://one.hellou.ai
  description: HellouOne cloud
security:
- userApiKey: []
tags:
- name: Conversation Assignment
paths:
  /api/v1/accounts/{account_id}/conversations/{conversation_id}/assignments:
    parameters:
    - $ref: '#/components/parameters/account_id'
    - $ref: '#/components/parameters/conversation_id'
    post:
      tags:
      - Conversation Assignment
      operationId: assign-a-conversation
      summary: Assign Conversation
      description: 'Assign a conversation to an agent, a team or an AI agent.


        Send `assignee_agent_bot_id` to hand the conversation to the inbox''s own

        AI agent. The conversation becomes `pending` and any person assigned is

        removed. Send either `assignee_id` or `assignee_agent_bot_id`, never both.'
      security:
      - userApiKey: []
      - agentBotApiKey: []
      responses:
        '200':
          description: Success
          content:
            application/json:
              schema:
                anyOf:
                - $ref: '#/components/schemas/user'
                - $ref: '#/components/schemas/ai_assignee'
        '422':
          description: The AI agent cannot take the conversation. `reason` is `bot_not_connected` (the AI agent is not connected to the inbox) or `ambiguous_assignee` (both `assignee_id` and `assignee_agent_bot_id` were sent).
          content:
            application/json:
              schema:
                type: object
                properties:
                  error:
                    type: string
                    description: Message describing the problem
                  reason:
                    type: string
                    enum:
                    - bot_not_connected
                    - ambiguous_assignee
                    description: Machine-readable cause
        '404':
          description: Conversation not found
        '401':
          description: Unauthorized
      requestBody:
        required: true
        content:
          application/json:
            schema:
              type: object
              properties:
                assignee_id:
                  type:
                  - integer
                  - 'null'
                  description: Id of the assignee user; null removes the assignee
                team_id:
                  type:
                  - integer
                  - 'null'
                  description: Id of the team; null removes the team. If the assignee_id is present, this param would be ignored
                assignee_agent_bot_id:
                  type: integer
                  description: Id of the AI agent to assign. It must be the inbox's own active AI agent. Mutually exclusive with assignee_id
components:
  schemas:
    account:
      type: object
      properties:
        id:
          type: number
          description: Account ID
        name:
          type: string
          description: Name of the account
        role:
          type: string
          enum:
          - administrator
          - agent
          description: The user role in the account
    ai_assignee:
      type: object
      description: The AI agent that holds a conversation
      required:
      - id
      - name
      - type
      properties:
        id:
          type: integer
          description: ID of the AI agent
        name:
          type: string
          description: Name of the AI agent
        avatar_url:
          type:
          - string
          - 'null'
          description: Avatar URL of the AI agent
        type:
          type: string
          enum:
          - agent_bot
          description: Always `agent_bot`
    user:
      type: object
      properties:
        id:
          type: number
        uid:
          type: string
        name:
          type: string
        available_name:
          type: string
        display_name:
          type: string
        email:
          type: string
        account_id:
          type: number
        role:
          type: string
          enum:
          - agent
          - administrator
        confirmed:
          type: boolean
        custom_attributes:
          type: object
          description: Available for users who are created through platform APIs and has custom attributes associated.
        accounts:
          type: array
          items:
            $ref: '#/components/schemas/account'
  parameters:
    account_id:
      in: path
      name: account_id
      required: true
      description: The numeric ID of the account
      schema:
        type: integer
    conversation_id:
      in: path
      name: conversation_id
      required: true
      description: The numeric ID of the conversation
      schema:
        type: integer
  securitySchemes:
    userApiKey:
      type: apiKey
      in: header
      name: api_access_token
      description: 'A user''s access token, from **Profile settings → Access token** in the dashboard.

        Requests act with that user''s role: administrators reach everything in their

        account, agents only what their role and visibility settings allow.

        '
    agentBotApiKey:
      type: apiKey
      in: header
      name: api_access_token
      description: 'An agent bot''s access token, shown to administrators on the bot''s settings page.

        Bot tokens reach a limited set of conversation and message endpoints.

        '
    platformAppApiKey:
      type: apiKey
      in: header
      name: api_access_token
      description: 'A platform app token, issued by the installation operator. Used to provision

        accounts, users, account memberships and agent bots.

        '
    connectorInvokeToken:
      type: http
      scheme: bearer
      description: 'A connector''s invoke token (`hci_…`), sent as `Authorization: Bearer <token>`.

        Each connector install has its own; it is rotated whenever the connector is

        reconnected or disconnected, so a stale copy stops working.

        '
x-tagGroups:
- name: Guides
  tags:
  - Introduction
  - Authentication
  - Errors
  - Pagination
  - Rate limits
  - Webhook events
- name: Webhook payloads
  tags:
  - Event payloads
- name: Platform
  tags:
  - Accounts
  - Account Users
  - AgentBots
  - Users
- name: Application
  tags:
  - Account AgentBots
  - Agents
  - Automation Rule
  - Campaigns
  - Canned Responses
  - Contacts
  - Contact Labels
  - Conversation Assignment
  - Conversation Labels
  - Conversations
  - Custom Attributes
  - Custom Filters
  - Help Center
  - Inboxes
  - Integrations
  - Macros
  - Messages
  - Profile
  - Reports
  - Security Settings
  - Teams
  - Webhooks
- name: Business tools
  tags:
  - AI Classifications
  - Assignment Settings
  - Calls
  - AI Phone Lines
  - Connectors
  - ElevenLabs Integration
  - Facebook Marketing
  - HellouAI Integration
  - Knowledge Base
  - Marketing Consent
  - Plan Upgrades
  - Voice Campaigns
  - WhatsApp Campaigns
  - WhatsApp Flows
  - WhatsApp Templates
- name: Client
  tags:
  - Inbox API
  - Contacts API
  - Conversations API
  - Messages API
- name: Others
  tags:
  - CSAT Survey Page