Hellou AI Accounts API

openapi: 3.2.0
info:
  title: HellouOne Accounts API
  version: 1.0.0
  description: 'The HellouOne REST API: everything the dashboard does, available to your

    own systems — CRMs, bots, BI tools and back-office automation.'
  termsOfService: https://hellou.ai/en/legal/terms/
  contact:
    name: HellouOne support
    email: support@hellou.ai
servers:
- url: https://one.hellou.ai
  description: HellouOne cloud
security:
- userApiKey: []
tags:
- name: Accounts
paths:
  /platform/api/v1/accounts:
    post:
      tags:
      - Accounts
      operationId: create-an-account
      summary: Create an Account
      security:
      - platformAppApiKey: []
      responses:
        '200':
          description: Success
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/platform_account'
        '401':
          description: Unauthorized
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/account_create_update_payload'
  /platform/api/v1/accounts/{account_id}:
    parameters:
    - $ref: '#/components/parameters/account_id'
    get:
      tags:
      - Accounts
      operationId: get-details-of-an-account
      summary: Get an account details
      description: Get the details of an account
      security:
      - platformAppApiKey: []
      responses:
        '200':
          description: Success
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/platform_account'
        '401':
          description: Unauthorized
        '404':
          description: The given account does not exist
    patch:
      tags:
      - Accounts
      operationId: update-an-account
      summary: Update an account
      description: Update an account's attributes
      security:
      - platformAppApiKey: []
      responses:
        '200':
          description: Success
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/platform_account'
        '401':
          description: Unauthorized
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/account_create_update_payload'
    delete:
      tags:
      - Accounts
      operationId: delete-an-account
      summary: Delete an Account
      security:
      - platformAppApiKey: []
      responses:
        '200':
          description: Success
        '401':
          description: Unauthorized
        '404':
          description: The account does not exist
components:
  parameters:
    account_id:
      in: path
      name: account_id
      required: true
      description: The numeric ID of the account
      schema:
        type: integer
  schemas:
    platform_account:
      type: object
      properties:
        id:
          type: number
          description: Account ID
        name:
          type: string
          description: Name of the account
        features:
          type: object
          description: The feature flags that are effectively enabled for the account, after the plan and any override.
          additionalProperties:
            type: boolean
        feature_overrides:
          type: object
          description: 'Only the flags forced for this account, keyed by flag name. A flag missing here inherits from the

            plan (or from the account''s own flag when it has no plan).

            '
          additionalProperties:
            type: string
            enum:
            - 'on'
            - 'off'
          example:
            campaigns: 'on'
            sla: 'off'
    account_create_update_payload:
      type: object
      properties:
        name:
          type: string
          description: Name of the account
        features:
          type: object
          description: 'Feature flags to switch, keyed by flag name. `true` enables a flag and `false` (or the string

            `"false"`) disables it. For a flag that plans can toggle, enabling lifts a forced off but does not

            force the flag on over the plan; disabling forces it off whatever the plan says.

            '
          additionalProperties:
            type: boolean
          example:
            campaigns: true
            sla: false
        feature_overrides:
          type: object
          description: 'Per-account override of each plan-toggleable feature flag, keyed by flag name. `inherit` leaves

            the decision to the plan (an account without a plan uses its own flag), `on` forces the flag on

            and `off` forces it off. A flag you leave out keeps its current state. An unknown flag name or

            a value other than `inherit`, `on` or `off` returns 422.

            '
          additionalProperties:
            type: string
            enum:
            - inherit
            - 'on'
            - 'off'
          example:
            campaigns: 'on'
            sla: 'off'
            crm: inherit
  securitySchemes:
    userApiKey:
      type: apiKey
      in: header
      name: api_access_token
      description: 'A user''s access token, from **Profile settings → Access token** in the dashboard.

        Requests act with that user''s role: administrators reach everything in their

        account, agents only what their role and visibility settings allow.

        '
    agentBotApiKey:
      type: apiKey
      in: header
      name: api_access_token
      description: 'An agent bot''s access token, shown to administrators on the bot''s settings page.

        Bot tokens reach a limited set of conversation and message endpoints.

        '
    platformAppApiKey:
      type: apiKey
      in: header
      name: api_access_token
      description: 'A platform app token, issued by the installation operator. Used to provision

        accounts, users, account memberships and agent bots.

        '
    connectorInvokeToken:
      type: http
      scheme: bearer
      description: 'A connector''s invoke token (`hci_…`), sent as `Authorization: Bearer <token>`.

        Each connector install has its own; it is rotated whenever the connector is

        reconnected or disconnected, so a stale copy stops working.

        '
x-tagGroups:
- name: Guides
  tags:
  - Introduction
  - Authentication
  - Errors
  - Pagination
  - Rate limits
  - Webhook events
- name: Webhook payloads
  tags:
  - Event payloads
- name: Platform
  tags:
  - Accounts
  - Account Users
  - AgentBots
  - Users
- name: Application
  tags:
  - Account AgentBots
  - Agents
  - Automation Rule
  - Campaigns
  - Canned Responses
  - Contacts
  - Contact Labels
  - Conversation Assignment
  - Conversation Labels
  - Conversations
  - Custom Attributes
  - Custom Filters
  - Help Center
  - Inboxes
  - Integrations
  - Macros
  - Messages
  - Profile
  - Reports
  - Security Settings
  - Teams
  - Webhooks
- name: Business tools
  tags:
  - AI Classifications
  - Assignment Settings
  - Calls
  - AI Phone Lines
  - Connectors
  - ElevenLabs Integration
  - Facebook Marketing
  - HellouAI Integration
  - Knowledge Base
  - Marketing Consent
  - Plan Upgrades
  - Voice Campaigns
  - WhatsApp Campaigns
  - WhatsApp Flows
  - WhatsApp Templates
- name: Client
  tags:
  - Inbox API
  - Contacts API
  - Conversations API
  - Messages API
- name: Others
  tags:
  - CSAT Survey Page