Gradient Labs Gradient Labs API

openapi: 3.2.0
info:
  title: Gradient Labs API
  version: '1.0'
  description: 'HTTP API for Gradient Labs'' AI customer support agent ("Otto"). Use it to start and drive support conversations, add customer and human-agent messages, assign work to the AI agent, hand off to humans, run business tools/actions, and manage the knowledge base the agent reasons over.


    All requests are authenticated with a Bearer API key in the `Authorization` header. Unless stated otherwise, endpoints are idempotent and requests can be safely retried.


    IMPORTANT (accuracy note): Gradient Labs'' public API reference at https://api-docs.gradient-labs.ai/ is behind an access-code gate. The paths, verbs, and field names in this document were reconstructed from the vendor''s official open-source Go SDK (github.com/gradientlabs-ai/gradientlabs-go) and corroborating SDKs. Request/response schemas are modeled and simplified; verify exact field-level shapes against the gated reference before relying on them in production. See review.yml (endpointsConfirmed vs endpointsModeled).'
  contact:
    name: Gradient Labs
    url: https://www.gradient-labs.ai
  license:
    name: Proprietary
servers:
- url: https://api.gradient-labs.ai
  description: Gradient Labs production API
security:
- bearerAuth: []
tags:
- name: Gradient Labs API
paths: {}
webhooks:
  agentMessage:
    post:
      summary: agent.message
      description: Delivered when the AI agent produces an outbound message for the customer.
      requestBody:
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/WebhookEnvelope'
      responses:
        '200':
          description: Acknowledged.
      tags:
      - Gradient Labs API
  conversationHandOff:
    post:
      summary: conversation.hand_off
      description: Delivered when the AI agent escalates a conversation to a human agent, including reason_code, reason, target, and note.
      requestBody:
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/WebhookEnvelope'
      responses:
        '200':
          description: Acknowledged.
      tags:
      - Gradient Labs API
  conversationFinished:
    post:
      summary: conversation.finished
      description: Delivered when the AI agent concludes a conversation, including reason_code and classified intent.
      requestBody:
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/WebhookEnvelope'
      responses:
        '200':
          description: Acknowledged.
      tags:
      - Gradient Labs API
  actionExecute:
    post:
      summary: action.execute
      description: Delivered when the AI agent needs your system to execute an action (tool), including the action name and params.
      requestBody:
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/WebhookEnvelope'
      responses:
        '200':
          description: Acknowledged.
      tags:
      - Gradient Labs API
  resourcePull:
    post:
      summary: resource.pull
      description: Delivered when the AI agent wants to pull a resource of a given resource_type for the conversation.
      requestBody:
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/WebhookEnvelope'
      responses:
        '200':
          description: Acknowledged.
      tags:
      - Gradient Labs API
components:
  schemas:
    WebhookEnvelope:
      type: object
      description: Common envelope for all webhook events the AI agent delivers. Requests are signed; verify them with your webhook signing key. The sequence_number increments per conversation so you can establish a total order of events.
      properties:
        id:
          type: string
          description: Unique event identifier.
        type:
          type: string
          description: The event type.
          enum:
          - agent.message
          - conversation.hand_off
          - conversation.finished
          - action.execute
          - resource.pull
        sequence_number:
          type: integer
          description: Incrementing number establishing total event order.
        timestamp:
          type: string
          format: date-time
        data:
          type: object
          additionalProperties: true
          description: Event-specific payload. For agent.message includes conversation, body, total, sequence, intent, is_holding. For conversation.hand_off includes conversation, target, reason_code, reason, note, intent. For conversation.finished includes conversation, reason_code, intent. For action.execute includes action, params, conversation. For resource.pull includes resource_type, conversation.
  securitySchemes:
    bearerAuth:
      type: http
      scheme: bearer
      description: Provide your Gradient Labs API key as a Bearer token in the Authorization header. Some administrative endpoints (tools) require a Management API key.