Gong Transcripts API

Operations for retrieving call transcripts

Operations 1

POST /calls/transcript Gong Retrieve call transcripts #

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OpenAPI Specification

gong-transcripts-api-openapi.yml Raw ↑
openapi: 3.2.0
info:
  title: Gong Calls Transcripts API
  description: The Gong Calls API provides endpoints to retrieve, add, and manage call data including recordings, transcripts, and media files. It supports filtering calls by date range, retrieving detailed call analytics, and uploading call recordings from external telephony systems.
  version: 2.0.0
  contact:
    name: Gong
    url: https://www.gong.io
    email: support@gong.io
  license:
    name: Proprietary
    url: https://www.gong.io/terms-of-service/
  termsOfService: https://www.gong.io/terms-of-service/
servers:
- url: https://api.gong.io/v2
  description: Gong API v2 Production Server
security:
- basicAuth: []
- bearerAuth: []
tags:
- name: Transcripts
  description: Operations for retrieving call transcripts
paths:
  /calls/transcript:
    post:
      operationId: getCallTranscripts
      summary: Gong Retrieve call transcripts
      description: Retrieves transcript data for calls matching the specified filter criteria. Transcripts include speaker identification and timing information.
      tags:
      - Transcripts
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/CallTranscriptRequest'
      responses:
        '200':
          description: Successful response containing call transcripts.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/CallTranscriptsResponse'
        '400':
          description: Bad request due to invalid parameters.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorResponse'
        '401':
          description: Unauthorized - invalid or missing authentication credentials.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorResponse'
        '429':
          description: Rate limit exceeded.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorResponse'
components:
  schemas:
    CallTranscriptRequest:
      type: object
      properties:
        cursor:
          type: string
          description: Cursor for pagination.
        filter:
          type: object
          properties:
            callIds:
              type: array
              items:
                type: string
              description: List of call IDs to retrieve transcripts for.
            fromDateTime:
              type: string
              format: date-time
              description: Start of the date range filter.
            toDateTime:
              type: string
              format: date-time
              description: End of the date range filter.
            workspaceId:
              type: string
              description: Filter by workspace.
          description: Filter criteria for transcript retrieval.
    CallTranscript:
      type: object
      properties:
        callId:
          type: string
          description: The call ID this transcript belongs to.
        transcript:
          type: array
          items:
            type: object
            properties:
              speakerId:
                type: string
                description: ID of the speaker.
              topic:
                type: string
                description: Topic of the segment.
              sentences:
                type: array
                items:
                  type: object
                  properties:
                    start:
                      type: number
                      description: Start time in seconds.
                    end:
                      type: number
                      description: End time in seconds.
                    text:
                      type: string
                      description: The transcribed text.
          description: Transcript segments with speaker and timing data.
    ErrorResponse:
      type: object
      properties:
        requestId:
          type: string
          description: A unique identifier for the request.
        errors:
          type: array
          items:
            type: string
          description: List of error messages.
    CallTranscriptsResponse:
      type: object
      properties:
        requestId:
          type: string
          description: A unique identifier for the request.
        records:
          type: object
          properties:
            totalRecords:
              type: integer
            currentPageSize:
              type: integer
            cursor:
              type: string
        callTranscripts:
          type: array
          items:
            $ref: '#/components/schemas/CallTranscript'
          description: List of call transcripts.
  securitySchemes:
    basicAuth:
      type: http
      scheme: basic
      description: 'Basic authentication using your Gong API access key and secret. Format: base64(access_key:access_secret).'
    bearerAuth:
      type: http
      scheme: bearer
      description: OAuth 2.0 Bearer token authentication.