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OpenAPI Specification

openapi: 3.2.0
info:
  title: Gong CRM CRM Data API
  description: The Gong CRM API enables integration with CRM systems by providing endpoints to register integrations, upload CRM objects and schemas, map users and fields, and manage associations between calls and CRM records.
  version: 2.0.0
  contact:
    name: Gong
    url: https://www.gong.io
    email: support@gong.io
  license:
    name: Proprietary
    url: https://www.gong.io/terms-of-service/
  termsOfService: https://www.gong.io/terms-of-service/
servers:
- url: https://api.gong.io/v2
  description: Gong API v2 Production Server
security:
- basicAuth: []
- bearerAuth: []
tags:
- name: CRM Data
  description: Operations for uploading and retrieving CRM data
paths:
  /crm/entities:
    post:
      operationId: uploadCrmObjects
      summary: Gong Upload CRM objects
      description: Uploads CRM objects (such as deals, accounts, contacts, or leads) to Gong for association with call data. Objects are uploaded for a specific integration and object type.
      tags:
      - CRM Data
      parameters:
      - name: integrationId
        in: query
        required: true
        description: The unique identifier of the CRM integration.
        schema:
          type: string
      - name: objectType
        in: query
        required: true
        description: The type of CRM object being uploaded (e.g., Deal, Account, Contact, Lead).
        schema:
          type: string
      - name: clientRequestId
        in: query
        required: false
        description: A client-generated request ID for tracking.
        schema:
          type: string
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/CrmEntitiesUploadRequest'
      responses:
        '200':
          description: CRM objects successfully uploaded.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/CrmEntitiesUploadResponse'
        '400':
          description: Bad request due to invalid parameters or data.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorResponse'
        '401':
          description: Unauthorized - invalid or missing authentication credentials.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorResponse'
        '429':
          description: Rate limit exceeded.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorResponse'
  /crm/objects:
    get:
      operationId: getCrmObjects
      summary: Gong Get CRM objects
      description: Retrieves CRM objects that have been uploaded to Gong for a specific integration and object type.
      tags:
      - CRM Data
      parameters:
      - name: integrationId
        in: query
        required: true
        description: The unique identifier of the CRM integration.
        schema:
          type: string
      - name: objectType
        in: query
        required: true
        description: The type of CRM object to retrieve.
        schema:
          type: string
      responses:
        '200':
          description: Successful response containing CRM objects.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/CrmObjectsResponse'
        '401':
          description: Unauthorized - invalid or missing authentication credentials.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorResponse'
        '429':
          description: Rate limit exceeded.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorResponse'
  /crm/upload-status:
    get:
      operationId: getUploadStatus
      summary: Gong Get upload request status
      description: Retrieves the status of a previous CRM data upload request using the integration ID and client request ID.
      tags:
      - CRM Data
      parameters:
      - name: integrationId
        in: query
        required: true
        description: The unique identifier of the CRM integration.
        schema:
          type: string
      - name: clientRequestId
        in: query
        required: true
        description: The client request ID from the original upload request.
        schema:
          type: string
      responses:
        '200':
          description: Successful response containing the upload status.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/UploadStatusResponse'
        '401':
          description: Unauthorized - invalid or missing authentication credentials.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorResponse'
        '404':
          description: Upload request not found.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorResponse'
        '429':
          description: Rate limit exceeded.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorResponse'
components:
  schemas:
    CrmEntitiesUploadRequest:
      type: object
      properties:
        entities:
          type: array
          items:
            type: object
            properties:
              objectId:
                type: string
                description: The unique identifier of the CRM object in the source CRM.
              fields:
                type: object
                additionalProperties:
                  type: string
                description: Key-value pairs representing the fields of the CRM object.
            required:
            - objectId
            - fields
          description: List of CRM entity objects to upload.
    UploadStatusResponse:
      type: object
      properties:
        requestId:
          type: string
          description: A unique identifier for the request.
        status:
          type: string
          enum:
          - Queued
          - Processing
          - Complete
          - Failed
          description: Current status of the upload request.
        entitiesProcessed:
          type: integer
          description: Number of entities processed so far.
        entitiesFailed:
          type: integer
          description: Number of entities that failed processing.
        errors:
          type: array
          items:
            type: string
          description: Error messages for failed entities.
    ErrorResponse:
      type: object
      properties:
        requestId:
          type: string
          description: A unique identifier for the request.
        errors:
          type: array
          items:
            type: string
          description: List of error messages.
    CrmObjectsResponse:
      type: object
      properties:
        requestId:
          type: string
          description: A unique identifier for the request.
        objects:
          type: array
          items:
            type: object
            properties:
              objectId:
                type: string
              objectType:
                type: string
              fields:
                type: object
                additionalProperties:
                  type: string
          description: List of CRM objects.
    CrmEntitiesUploadResponse:
      type: object
      properties:
        requestId:
          type: string
          description: A unique identifier for the request.
        clientRequestId:
          type: string
          description: The client-provided request ID for tracking.
        status:
          type: string
          description: Status of the upload (e.g., Queued, Processing, Complete).
  securitySchemes:
    basicAuth:
      type: http
      scheme: basic
      description: 'Basic authentication using your Gong API access key and secret. Format: base64(access_key:access_secret).'
    bearerAuth:
      type: http
      scheme: bearer
      description: OAuth 2.0 Bearer token authentication.