Gleap

Gleap Ticket API

The Ticket API from Gleap — 35 operation(s) for ticket.

GitHub OpenAPI
Business capability
Customer Service Management BC-430

Operations 39

POST /tickets Create a new ticket #
GET /tickets Get all tickets #
POST /tickets/compose Create a new ticket with an optional initial message #
GET /tickets/search Search for tickets #
GET /tickets/extendedsearch Search for tickets #
GET /tickets/by-session-query Find tickets by session query #
GET /tickets/export Export tickets #
GET /tickets/notification/{shareToken} Get notification ticket #
GET /tickets/csv-export Export tickets #
GET /tickets/export-fields Get ticket export fields #
POST /tickets/tracker-tickets Create a tracker ticket #
GET /tickets/tracker-tickets Find tracker tickets #
GET /tickets/search-feature-requests Search feature requests semantically #
POST /tickets/generate-data Generate tracker ticket data with AI #
GET /tickets/ticketscount Get ticket count #
GET /tickets/{ticketId}/audit-export Export a single ticket for audit #
GET /tickets/{ticketId} Get a ticket #
PUT /tickets/{ticketId} Update a ticket #
DELETE /tickets/{ticketId} Delete a ticket #
PUT /tickets/merge Merge multiple tickets into one #
POST /tickets/deduplicate Find duplicate feature requests #
PUT /tickets/deduplicate/merge Merge a duplicate group #
GET /tickets/{ticketId}/console-logs Get console logs for a ticket #
GET /tickets/{ticketId}/activity-logs Get activity logs for a ticket #
GET /tickets/{ticketId}/network-logs Get network logs for a ticket #
GET /tickets/{ticketId}/replay Get network logs for a ticket #
POST /tickets/{ticketId}/typing Indicate user typing #
POST /tickets/{ticketId}/viewing Indicate user viewing #
PUT /tickets/{ticketId}/snooze Snooze a ticket #
PUT /tickets/{ticketId}/link Link a ticket #
PUT /tickets/{ticketId}/unlink Unlink a ticket #
PUT /tickets/{ticketId}/archive Archive a ticket #
PUT /tickets/archive/all Archive a ticket #
PUT /tickets/{ticketId}/unarchive Unarchive a ticket #
POST /tickets/{ticketId}/workflow Run workflow #
POST /tickets/{ticketId}/send-to-integration Send ticket to integration #
POST /tickets/{ticketId}/vote Vote for ticket #
POST /tickets/{ticketId}/draft-reply Generate AI draft reply #
POST /tickets/{ticketId}/send-transcript Send ticket conversation transcript to multiple emails #

Documentation

📖
Documentation
https://docs.gleap.io/documentation/server/rest-api

Specifications

⚙
OpenAPI
https://raw.githubusercontent.com/api-evangelist/gleap/refs/heads/main/openapi/gleap-ticket-api-openapi.yml

Other Resources

🔗
PostmanCollection
https://documenter.getpostman.com/view/18586034/2s8YRiJYVC

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OpenAPI Specification

gleap-ticket-api-openapi.yml Raw ↑ 
openapi: 3.2.0
info:
  title: Gleap Ticket API
  version: 14.0.0
  contact:
    name: Gleap Support
    email: hello@gleap.io
    url: https://gleap.io
  description: The Gleap REST API provides programmatic access to feedback tickets, user identification, event tracking, help center content, outbound messaging, sessions, contacts, and AI-powered support workflows. The API uses Bearer token authentication and supports filtering, pagination, and webhook integrations.
  license:
    name: Proprietary
servers:
- url: https://api.gleap.io/v3
tags:


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# Full source: https://raw.githubusercontent.com/api-evangelist/gleap/refs/heads/main/openapi/gleap-ticket-api-openapi.yml