Gleap Engagement Whatsapp Messages API

openapi: 3.0.0
info:
  title: Gleap AI content Engagement Whatsapp Messages API
  version: 14.0.0
  contact:
    name: Gleap Support
    email: hello@gleap.io
    url: https://gleap.io
  description: The Gleap REST API provides programmatic access to feedback tickets, user identification, event tracking, help center content, outbound messaging, sessions, contacts, and AI-powered support workflows. The API uses Bearer token authentication and supports filtering, pagination, and webhook integrations.
  license:
    name: Proprietary
servers:
- url: https://api.gleap.io/v3
tags:
- name: Engagement Whatsapp Messages
paths:
  /engagement/whatsapp-messages:
    post:
      operationId: CreateWhatsappMessage
      responses:
        '200':
          description: Ok
          content:
            application/json:
              schema: {}
      summary: Create a new whatsapp message
      tags:
      - Engagement Whatsapp Messages
      security:
      - jwt: []
      parameters:
      - in: header
        name: project
        required: true
        schema:
          type: string
      requestBody:
        required: true
        content:
          application/json:
            schema: {}
    get:
      operationId: GetWhatsappMessages
      responses:
        '200':
          description: Ok
          content:
            application/json:
              schema: {}
      summary: Get all whatsapp message
      tags:
      - Engagement Whatsapp Messages
      security:
      - jwt: []
      parameters:
      - in: header
        name: project
        required: true
        schema:
          type: string
  /engagement/whatsapp-messages/{whatsappMessageId}:
    put:
      operationId: UpdateWhatsappMessage
      responses:
        '200':
          description: Ok
          content:
            application/json:
              schema: {}
      summary: Update a whatsapp message
      tags:
      - Engagement Whatsapp Messages
      security:
      - jwt: []
      parameters:
      - in: path
        name: whatsappMessageId
        required: true
        schema:
          type: string
      - in: header
        name: project
        required: true
        schema:
          type: string
      requestBody:
        required: true
        content:
          application/json:
            schema: {}
    delete:
      operationId: DeleteWhatsappMessage
      responses:
        '200':
          description: Ok
          content:
            application/json:
              schema: {}
      summary: Delete a whatsapp message
      tags:
      - Engagement Whatsapp Messages
      security:
      - jwt: []
      parameters:
      - in: path
        name: whatsappMessageId
        required: true
        schema:
          type: string
      - in: header
        name: project
        required: true
        schema:
          type: string
    get:
      operationId: GetWhatsappMessage
      responses:
        '200':
          description: Ok
          content:
            application/json:
              schema: {}
      summary: Get a whatsapp message
      tags:
      - Engagement Whatsapp Messages
      security:
      - jwt: []
      parameters:
      - in: path
        name: whatsappMessageId
        required: true
        schema:
          type: string
      - in: header
        name: project
        required: true
        schema:
          type: string
  /engagement/whatsapp-messages/send-template:
    post:
      operationId: SendWhatsappTemplateMessage
      responses:
        '200':
          description: Ok
          content:
            application/json:
              schema: {}
      summary: Send a whatsapp template message
      tags:
      - Engagement Whatsapp Messages
      security:
      - jwt: []
      parameters:
      - in: header
        name: project
        required: true
        schema:
          type: string
      requestBody:
        required: true
        content:
          application/json:
            schema:
              properties:
                customValues:
                  $ref: '#/components/schemas/Record_string.string_'
                  description: 'Key-value map of template variable overrides. Keys must match the templateVariable names from your variable mapping (e.g. { "order_number": "ORD-123", "customer_name": "John" })'
                languageCode:
                  type: string
                  description: Language code (e.g. "en_US"). Falls back to the contact's language or "en_US"
                templateName:
                  type: string
                  description: Name of the WhatsApp template registered with Meta
                channelId:
                  type: string
                  description: The WhatsApp channel ID from your project
                to:
                  type: string
                  description: Recipient phone number (E.164 format, e.g. "+14155552671")
              required:
              - templateName
              - channelId
              - to
              type: object
            example:
              to: '+14155552671'
              channelId: 6620f1a2b3c4d5e6f7890123
              templateName: order_confirmation
              languageCode: en_US
              customValues:
                order_number: ORD-2026-4821
                delivery_date: March 15, 2026
                customer_name: John Doe
components:
  schemas:
    Record_string.string_:
      properties: {}
      type: object
      description: Construct a type with a set of properties K of type T
  securitySchemes:
    jwt:
      type: http
      scheme: bearer
      bearerFormat: JWT