Gainsight CTAs API

openapi: 3.1.0
info:
  title: Gainsight CS Bulk Accounts CTAs API
  description: The Gainsight Bulk API is an asynchronous connector that automates insert or update of large data volumes from CSV files into Gainsight standard and custom objects, with rate limits of 10 calls per hour and 100 per day.
  version: '1.0'
  contact:
    name: Gainsight Support
    url: https://support.gainsight.com
    email: support@gainsight.com
  termsOfService: https://www.gainsight.com/terms-of-service/
servers:
- url: https://{domain}.gainsightcloud.com/v1
  description: Gainsight CS Production
  variables:
    domain:
      default: customer
      description: Customer-specific domain prefix
security:
- apiKey: []
tags:
- name: CTAs
  description: Create and manage Calls to Action
paths:
  /ctas:
    post:
      operationId: createCTA
      summary: Gainsight Create a CTA
      description: Create a new Call to Action record in the Cockpit.
      tags:
      - CTAs
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/CTAInput'
      responses:
        '200':
          description: CTA created successfully
          content:
            application/json:
              schema:
                type: object
                properties:
                  result:
                    type: boolean
                  data:
                    $ref: '#/components/schemas/CTA'
        '400':
          $ref: '#/components/responses/BadRequest'
        '401':
          $ref: '#/components/responses/Unauthorized'
  /ctas/{ctaId}:
    get:
      operationId: getCTA
      summary: Gainsight Get a CTA
      description: Retrieve a specific CTA by its identifier.
      tags:
      - CTAs
      parameters:
      - $ref: '#/components/parameters/ctaId'
      responses:
        '200':
          description: CTA details returned
          content:
            application/json:
              schema:
                type: object
                properties:
                  result:
                    type: boolean
                  data:
                    $ref: '#/components/schemas/CTA'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '404':
          $ref: '#/components/responses/NotFound'
    put:
      operationId: updateCTA
      summary: Gainsight Update a CTA
      description: Update an existing CTA record.
      tags:
      - CTAs
      parameters:
      - $ref: '#/components/parameters/ctaId'
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/CTAInput'
      responses:
        '200':
          description: CTA updated successfully
          content:
            application/json:
              schema:
                type: object
                properties:
                  result:
                    type: boolean
                  data:
                    $ref: '#/components/schemas/CTA'
        '400':
          $ref: '#/components/responses/BadRequest'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '404':
          $ref: '#/components/responses/NotFound'
  /ctas/search:
    post:
      operationId: searchCTAs
      summary: Gainsight Search CTAs
      description: Search for CTA records using filter criteria.
      tags:
      - CTAs
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/SearchRequest'
      responses:
        '200':
          description: Search results returned
          content:
            application/json:
              schema:
                type: object
                properties:
                  result:
                    type: boolean
                  data:
                    type: object
                    properties:
                      records:
                        type: array
                        items:
                          $ref: '#/components/schemas/CTA'
                      totalCount:
                        type: integer
        '400':
          $ref: '#/components/responses/BadRequest'
        '401':
          $ref: '#/components/responses/Unauthorized'
components:
  responses:
    NotFound:
      description: The requested resource was not found
    BadRequest:
      description: Invalid request body or parameters
    Unauthorized:
      description: Authentication failed or access key is missing
  schemas:
    CTAInput:
      type: object
      required:
      - CompanyId
      - TypeId
      - ReasonId
      - PriorityId
      - StatusId
      properties:
        Name:
          type: string
          description: CTA name
        CompanyId:
          type: string
          description: Associated company Gsid
        TypeId:
          type: string
          description: CTA type identifier
        ReasonId:
          type: string
          description: CTA reason identifier
        PriorityId:
          type: string
          description: Priority level identifier
        StatusId:
          type: string
          description: Status identifier
        OwnerId:
          type: string
          description: Assigned owner user ID
        DueDate:
          type: string
          format: date
          description: Due date
        Comments:
          type: string
          description: Comments
        PlaybookId:
          type: string
          description: Playbook to associate
    CTA:
      type: object
      properties:
        Gsid:
          type: string
          description: CTA unique identifier
        Name:
          type: string
          description: CTA name
        CompanyId:
          type: string
          description: Associated company Gsid
        CompanyName:
          type: string
          description: Associated company name
        TypeId:
          type: string
          description: CTA type identifier
        TypeName:
          type: string
          description: CTA type name
        ReasonId:
          type: string
          description: CTA reason identifier
        ReasonName:
          type: string
          description: CTA reason name
        PriorityId:
          type: string
          description: Priority level identifier
        StatusId:
          type: string
          description: Status identifier
        StatusName:
          type: string
          description: Status name
        OwnerId:
          type: string
          description: Assigned owner user ID
        OwnerName:
          type: string
          description: Assigned owner name
        DueDate:
          type: string
          format: date
          description: Due date for the CTA
        ClosedDate:
          type: string
          format: date
          description: Date the CTA was closed
        Comments:
          type: string
          description: CTA comments
        Source:
          type: string
          description: CTA source
        PlaybookId:
          type: string
          description: Associated playbook ID
        CreatedDate:
          type: string
          format: date-time
          description: Record creation timestamp
        ModifiedDate:
          type: string
          format: date-time
          description: Last modification timestamp
    SearchRequest:
      type: object
      properties:
        select:
          type: array
          items:
            type: string
        where:
          type: object
          properties:
            conditions:
              type: array
              items:
                type: object
                properties:
                  name:
                    type: string
                  value: {}
                  operator:
                    type: string
                    enum:
                    - EQ
                    - NE
                    - GT
                    - GTE
                    - LT
                    - LTE
                    - CONTAINS
                    - IN
                    - NOT_IN
            expression:
              type: string
        limit:
          type: integer
        offset:
          type: integer
  parameters:
    ctaId:
      name: ctaId
      in: path
      required: true
      description: CTA unique identifier
      schema:
        type: string
  securitySchemes:
    apiKey:
      type: apiKey
      name: accessKey
      in: header
      description: Gainsight CS REST API access key
externalDocs:
  description: Bulk API Documentation
  url: https://support.gainsight.com/gainsight_nxt/API_and_Developer_Docs/Bulk_API/Gainsight_Bulk_REST_APIs