Gainsight

Gainsight CTA Configuration API

Retrieve CTA type and reason configurations

Documentation GitHub OpenAPI

Operations 4

GET /ctas/config/types Gainsight Get CTA types #

GET /ctas/config/reasons Gainsight Get CTA reasons #

GET /ctas/config/priorities Gainsight Get CTA priorities #

GET /ctas/config/statuses Gainsight Get CTA statuses #

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OpenAPI Specification

openapi: 3.2.0
info:
  title: Gainsight CS CTA CTA Configuration API
  description: The Call To Action (CTA) API enables creating and updating CTAs, fetching CTA details, and retrieving CTA configurations through Cockpit REST APIs for managing customer success actions.
  version: '1.0'
  contact:
    name: Gainsight Support
    url: https://support.gainsight.com
    email: support@gainsight.com
  termsOfService: https://www.gainsight.com/terms-of-service/
servers:
- url: https://{domain}.gainsightcloud.com/v1
  description: Gainsight CS Production
  variables:
    domain:
      default: customer
      description: Customer-specific domain prefix
security:
- apiKey: []
tags:
- name: CTA Configuration
  description: Retrieve CTA type and reason configurations
paths:
  /ctas/config/types:
    get:
      operationId: getCTATypes
      summary: Gainsight Get CTA types
      description: Retrieve the list of configured CTA types.
      tags:
      - CTA Configuration
      responses:
        '200':
          description: CTA types returned
          content:
            application/json:
              schema:
                type: object
                properties:
                  result:
                    type: boolean
                  data:
                    type: array
                    items:
                      $ref: '#/components/schemas/CTAType'
        '401':
          $ref: '#/components/responses/Unauthorized'
  /ctas/config/reasons:
    get:
      operationId: getCTAReasons
      summary: Gainsight Get CTA reasons
      description: Retrieve the list of configured CTA reasons.
      tags:
      - CTA Configuration
      parameters:
      - name: typeId
        in: query
        description: Filter reasons by CTA type ID
        schema:
          type: string
      responses:
        '200':
          description: CTA reasons returned
          content:
            application/json:
              schema:
                type: object
                properties:
                  result:
                    type: boolean
                  data:
                    type: array
                    items:
                      $ref: '#/components/schemas/CTAReason'
        '401':
          $ref: '#/components/responses/Unauthorized'
  /ctas/config/priorities:
    get:
      operationId: getCTAPriorities
      summary: Gainsight Get CTA priorities
      description: Retrieve the list of configured CTA priorities.
      tags:
      - CTA Configuration
      responses:
        '200':
          description: CTA priorities returned
          content:
            application/json:
              schema:
                type: object
                properties:
                  result:
                    type: boolean
                  data:
                    type: array
                    items:
                      $ref: '#/components/schemas/CTAPriority'
        '401':
          $ref: '#/components/responses/Unauthorized'
  /ctas/config/statuses:
    get:
      operationId: getCTAStatuses
      summary: Gainsight Get CTA statuses
      description: Retrieve the list of configured CTA statuses.
      tags:
      - CTA Configuration
      responses:
        '200':
          description: CTA statuses returned
          content:
            application/json:
              schema:
                type: object
                properties:
                  result:
                    type: boolean
                  data:
                    type: array
                    items:
                      $ref: '#/components/schemas/CTAStatus'
        '401':
          $ref: '#/components/responses/Unauthorized'
components:
  schemas:
    CTAType:
      type: object
      properties:
        id:
          type: string
          description: Type identifier
        name:
          type: string
          description: Type name
        isDefault:
          type: boolean
          description: Whether this is the default type
    CTAReason:
      type: object
      properties:
        id:
          type: string
          description: Reason identifier
        name:
          type: string
          description: Reason name
        typeId:
          type: string
          description: Associated CTA type ID
    CTAStatus:
      type: object
      properties:
        id:
          type: string
          description: Status identifier
        name:
          type: string
          description: Status name
        isClosed:
          type: boolean
          description: Whether this status represents a closed state
    CTAPriority:
      type: object
      properties:
        id:
          type: string
          description: Priority identifier
        name:
          type: string
          description: Priority name
        order:
          type: integer
          description: Display order
  responses:
    Unauthorized:
      description: Authentication failed or access key is missing
  securitySchemes:
    apiKey:
      type: apiKey
      name: accessKey
      in: header
      description: Gainsight CS REST API access key
externalDocs:
  description: CTA API Documentation
  url: https://support.gainsight.com/gainsight_nxt/API_and_Developer_Docs/Cockpit_API/Call_To_Action_(CTA)_API_Documentation