Fullview Bug Report API

openapi: 3.1.0
info:
  title: Fullview Bug Report API
  version: '1.0'
  description: Fullview integration API for programmatically starting and stopping a bug recording (session replay capture) for an identified end user. Documented in the Fullview developer knowledge base ("Report a bug - API endpoints"). Used by help-desk / support integrations to attach a Fullview session recording to a support case. Captured verbatim from public Fullview documentation by the API Evangelist enrichment pipeline.
  contact:
    name: Fullview Support
    email: support@fullview.io
    url: https://support.fullview.io/en/
  x-source: https://support.fullview.io/en/articles/11552509-report-a-bug-api-endpoints
servers:
- url: https://api.eu1.fullview.io
  description: Fullview EU1 region API host
security:
- fullviewOIDC: []
tags:
- name: Bug Report
paths:
  /access/api/integrations/bug-report/start:
    post:
      operationId: startBugReport
      summary: Start a bug recording
      description: Starts a Fullview bug recording (session replay) for the identified end user so a support agent can review the reproduction. Optionally carries help-desk integration context (platform, workspace, case).
      tags:
      - Bug Report
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/StartBugReportRequest'
      responses:
        '200':
          description: Bug recording started.
  /access/api/integrations/bug-report/stop:
    post:
      operationId: stopBugReport
      summary: Stop a bug recording
      description: Stops an in-progress Fullview bug recording for the identified end user.
      tags:
      - Bug Report
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/StopBugReportRequest'
      responses:
        '200':
          description: Bug recording stopped.
components:
  schemas:
    IntegrationData:
      type: object
      description: Optional help-desk integration context attached to the recording.
      properties:
        platform:
          type: string
          description: The help-desk platform (e.g. zendesk, intercom, salesforce, hubspot).
        workspaceId:
          type: string
        caseId:
          type: string
    StartBugReportRequest:
      type: object
      required:
      - organisationId
      - externalId
      - email
      properties:
        organisationId:
          type: string
          description: The Fullview organisation identifier.
        externalId:
          type: string
          description: The end user's identifier in your system (the identified user).
        email:
          type: string
          format: email
          description: The end user's email address.
        integrationData:
          $ref: '#/components/schemas/IntegrationData'
    StopBugReportRequest:
      type: object
      required:
      - organisationId
      - externalId
      - email
      properties:
        organisationId:
          type: string
          description: The Fullview organisation identifier.
        externalId:
          type: string
          description: The end user's identifier in your system.
        email:
          type: string
          format: email
          description: The end user's email address.
  securitySchemes:
    fullviewOIDC:
      type: openIdConnect
      openIdConnectUrl: https://auth.eu1.fullview.io/realms/fullview-idp-users-eu1/.well-known/openid-configuration
      description: Fullview uses a Keycloak-based OpenID Connect provider for platform authentication (realm fullview-idp-users-eu1).