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OpenAPI Specification

openapi: 3.2.0
info:
  version: 1.0.0
  title: Channel Accounts Statuses API
  contact:
    name: Front Platform
    url: https://community.front.com
servers:
- url: https://api2.frontapp.com
security:
- http: []
tags:
- name: Statuses
paths:
  /company/statuses:
    get:
      summary: List company ticket statuses
      operationId: list-company-ticket-statuses
      description: 'List the ticket statuses available for your company.


        Required scope: `statuses:read`'
      tags:
      - Statuses
      responses:
        '200':
          $ref: '#/components/responses/listOfStatuses'
        '404':
          description: Ticketing is not enabled, therefore, there are no ticket statuses.
      x-required-scopes:
      - statuses:read
  /company/statuses/{status_id}:
    get:
      summary: Get ticket status
      operationId: get-ticket-status-by-id
      description: 'Fetch a ticket status.


        Required scope: `statuses:read`'
      tags:
      - Statuses
      parameters:
      - in: path
        name: status_id
        required: true
        description: The ticket status ID
        schema:
          type: string
          default: sts_5z
      responses:
        '200':
          $ref: '#/components/responses/status'
      x-required-scopes:
      - statuses:read
components:
  schemas:
    StatusResponse:
      type: object
      description: A ticket status of a conversation.
      required:
      - _links
      - id
      - name
      - category
      - description
      properties:
        _links:
          type: object
          properties:
            self:
              type: string
              description: Link to ticket status
              example: https://yourCompany.api.frontapp.com/company/statuses/sts_5z
        id:
          type: string
          description: Unique identifier of the ticket status
          example: sts_5z
        name:
          type: string
          description: The name of the ticket status. Default statuses match the category name. Custom statuses have a unique name.
          example: Open
        category:
          type:
          - string
          - 'null'
          description: Category of the ticket status.
          enum:
          - open
          - waiting
          - resolved
          example: open
        description:
          type:
          - string
          - 'null'
          description: Description of the ticket status
          example: New or currently being worked on
        created_at:
          type: number
          description: Timestamp of ticket status creation
          example: 1682538996.583
        updated_at:
          type: number
          description: Timestamp of the last ticket status update
          example: 1699575875.186
  responses:
    status:
      description: A ticket status
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/StatusResponse'
    listOfStatuses:
      description: Array of ticket statuses
      content:
        application/json:
          schema:
            type: object
            properties:
              _links:
                type: object
                properties:
                  self:
                    type: string
                    description: Link to resource
                    example: https://yourCompany.api.frontapp.com/company/statuses
              _results:
                type: array
                items:
                  $ref: '#/components/schemas/StatusResponse'
  securitySchemes:
    http:
      type: http
      scheme: bearer
      bearerFormat: JWT
x-api-id: front
x-explorer-enabled: false
x-proxy-enabled: true
x-samples-enabled: true